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Rating 10 - Excellent. 1072 out of 1952 reviews" "
The location is good in Time Square, close to Broadway and public transportation. It offers free coffee and hot cocoa which are great in early May. The hotel is outdated, the rooms are small and the restroom fan not working.
Ying-Ji
Stayed 2 nights in May 2024
10/10 Excellent
Ariel
Travelled with family
7 May 2024
Liked: Staff & service, amenities
The balcony room will not be ready on time ever so don’t hold your breath.
Space was tight for a two double-bed room. There was old food left in the fridge from previous guest. I had to call the front desk twice for towels. There was not enough soap and no toothpaste and toothbrush provided.
Josefa
Stayed 1 night in Apr 2024
10/10 Excellent
Vanessa
Travelled with family, Travelled with family and small children
We had a room that was adjoining to someone else’s room and they kept us up all night with noise of sexual activity all night. They sounded as if they were in our room and opening and closing the doors sounded as if they were coming into our room. It was very disruptive.
The size of my room was spacious compared to other NY hotels I've stayed in. The bathroom was updated and spacious as well. The bed was very comfortable.
Wanda
Stayed 2 nights in Apr 2024
6/10 Okay
Treadwell
Travelled with family
24 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
The staff were excellent; however, the service for cleaning was poor. We were out all day only to return to an uncleaned room. Maid came after 6:00 p.m. on both nights to ask if we wanted the room cleaned. I found that unacceptable. I live on an Island and maid service is finished just after 3:00 p.m.
Compared to other hotels in the area, the room was much bigger. The room was also very clean. The only "complaint" is that there was not enough staff at check-in and we had to wait a while before being able to get to our room.
You could hear all background noises from surrounding area, better window and wall soundproofing could make my experience much much better, esp. when there was couples next door fighting at 3-4am ! I was waked up and scared, called front desk twice, and not able to back in sleep for 3 hours.
we were very happy with every aspect of this hotel. Excellent value for the location, super clean, updated modern and comfortable room, staff at check-in was exceptional!
The hotel room was very small. The staff were …. Well let’s say it wasn’t 5 star service.
BUT the location was extremely central. A few minutes walk west to Times Square. A few minutes walk north to The Rockefeller Center. Grand Central Station 10 minutes east. And a couple of minutes walk to the subway to / from south Manhattan where you can get to Wall St, 9/11 memorial, Battery park etc. I’d use this hotel again for the convenience of the location.
Stephen
Stayed 4 nights in Apr 2024
2/10 Terrible
Monique
Travelled with family, Travelled with family and small children, Business traveller
The lobby was a mess with new mattresses all throughout the lobby.
The elevator was supposed to be down from 1-3pm. I checked in after 4 and it was still down. So only one elevator was working. Then my room door is not responding to the key so someone has to manually open my room door for every time i go in and out. Not at all the experience i wanted at this property
Outside the hotel smelled so strongly of poop. Lots of sitting water in front of the hotel on the road. Road is very congested and difficult for pick up or drop off. Hotel staff wasn’t very friendly and ridiculed my name.
Very Close to food options like Thai, pizza, mc Donald’s chick fil e, time square and shopping options. Easy access to subway transportation, 5 minute walk.
Everyone went were very attentive to any need. Staff were knowledgeable about things in the neighborhood. I was extremely grateful for the hotel holding our things even after checkout allow for more shopping. Great service
The property was nothing to rave about. The rooms are small. The heater was loud. Found in my bed the first night. So did my sister in her room. The last day couldn’t shower the water was cold.