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Reviews of Hilton Garden Inn New York/West 35th Street

3 out of 5
Hilton Garden Inn New York/West 35th Street
63 West 35th Street, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1212 out of 1897 reviews" "
Rating 8 - Good. 496 out of 1897 reviews" "
Rating 6 - Okay. 122 out of 1897 reviews" "
Rating 4 - Poor. 28 out of 1897 reviews" "
Rating 2 - Terrible. 39 out of 1897 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mark, Northridge

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very convenient location near Maceys. Have been staying here for many years and we see the level of services provided reduced each time: no restaurant, no room service, no staff to assist except in checking in/out, must move all your luggage on your own. They charge for water to drink in the room, maybe next time they will charge to use the toilet as well…
Stayed 4 nights in Apr 2024

6/10 Okay

Nan

Travelled with family
Liked: Amenities
The hotel is well located to access transportation. Withiin walking distance to Bryant Park and other amenities.
Stayed 5 nights in Apr 2024
Response from Customer Service on 1 May 2024
Nan, it's great to hear that our convenient location was beneficial for your transportation needs. We're pleased to know that the proximity to Bryant Park and other facilities added to your stay. We look forward to the opportunity of enhancing your future visits even more.

8/10 Good

Kelly

Stayed 3 nights in Apr 2024

10/10 Excellent

Jerome David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location.
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Jerome, it's wonderful to hear that you appreciated the strategic location of Hilton Garden Inn New York/West 35th. We strive to provide our guests with prime access to all the city has to offer. We hope to welcome you back again soon.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. 2nd time visiting and I enjoyed the stay. Staff is really friendly as well as they know how to get the job done.
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Joel, thank you for your continued loyalty to Hilton Garden Inn New York/West 35th. We're pleased to hear that you enjoyed your stay and found our team members to be not only amiable but also efficient in their services. Your satisfaction is our primary aim. We look forward to providing you with more memorable stays in the future.

10/10 Excellent

Silvio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on check in was excellent. Property was outdated but in good conditions.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Silvio, it's great to hear that you were impressed with our team members during check in at the Hilton Garden Inn New York/West 35th. We appreciate you noticing the well-maintained status of our property, despite its classic aesthetic. Thank you for your feedback, and we hope to have the opportunity to serve you again.

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Laura, thank you for your rating of Hilton Garden Inn New York/West 35th. We're thrilled you had an enjoyable stay and we look forward to welcoming you back in the future.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff super friendly and helpful Marlyn went all out to make our checkin and stay the best. Would definitely return for more of the wonderful treatment and sense of security. New York's finest. Restaurant has good variety for breakfast, luggage storage a plus. Close to all subways we needed.
Stayed 7 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Anna, it's fantastic to hear that you had such a wonderful experience at the Hilton Garden Inn New York/West 35th. We're thrilled to hear how accommodating Marlyn was during your check-in and stay and that you appreciated our extensive breakfast variety. Our proximity to the subway stations certainly makes exploring Manhattan much easier! We're looking forward to welcoming you back.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our home away from home! We wouldn’t stay anywhere else when we visit the city!
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Robert, it's wonderful to know that Hilton Garden Inn New York/West 35th holds a special place as your 'home away from home'. Your loyalty is much appreciated and we're thrilled you enjoy your visits with us. Thank you for leaving this lovely review, and we look forward to welcoming you back the next time you visit the city.

10/10 Excellent

lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place i really like it!!
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Lucas, we're delighted to hear that you've enjoyed your stay at Hilton Garden Inn New York/West 35th. It's great to learn that you found our hotel to be remarkable! We look forward to welcoming you back in the future.

10/10 Excellent

Lisa Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Lisa, it's wonderful to hear that you found our team members at Hilton Garden Inn New York/West 35th to be so friendly. We always strive to provide the best service to our valued guests. It was a pleasure serving you and we hope to welcome you back again soon.

6/10 Okay

barbara

Travelled with family
I was put o. The 30th floor with a clear handicap. I feel this is dangerous in emergencies asi could never make it down that many steps. Handicapped people should be given lower floors.
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Barbara, it's evident that your safety and comfort are paramount to you, a sentiment we share. We sincerely appreciate your feedback on room allocation, particularly in relation to guests with mobility challenges. Your input will play a crucial role as we constantly strive to enhance our guest's experience. We're hopeful you'll choose to stay with us again, allowing us the opportunity to strive better in meeting your needs.

10/10 Excellent

Eric Scott, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
I always like this place as it fits my needs of being close to Penn Station and Grand Central. Easy to get to all the spots I need to get to and I sleep very very well there.
Stayed 5 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Eric Scott, thank you for sharing your feedback. It makes us proud to hear Hilton Garden Inn New York/West 35th fulfills your requirements so effectively and offers a convenient location for your journeys. We're also thrilled that our accommodations provide such tranquil sleep. We can't wait to welcome you back for another restful stay in close proximity to your destinations.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Mark, we're delighted to see your five-star rating of the Hilton Garden Inn New York/West 35th. It seems you had an exceptional stay. We're pleased to have been your choice while in New York and look forward to welcoming you back in the near future!

10/10 Excellent

Jing, Buffalo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Apr 2024
Jing, it's fantastic to read that you had a pleasant experience at Hilton Garden Inn New York/West 35th. We strive for each of our guests to feel the same. Thank you for sharing and we hope to welcome you back in the future.

10/10 Excellent

Jing, Buffalo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 7 nights in Mar 2024
Response from Customer Service on 26 Apr 2024
Jing, it's lovely to hear that you had a satisfying stay at the Hilton Garden Inn New York/West 35th. Your positive comments are greatly appreciated. We look forward to welcoming you back in the future!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is ideally located as it is within walking distance of all major attractions, the main avenues of Manhattan and Penn St Station. The staff at reception were very professional and helpful and the rooms were very clean.
Stayed 5 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Michael, it's great to hear that you found the Hilton Garden Inn New York/West 35th to be in such a convenient location. We're also pleased to know that our colleagues at the reception made a positive impression with their professionalism and helpfulness. We thank you for your kind recognition of the cleanliness of our rooms as well. Looking forward to welcoming you back soon on your next visit to New York.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Benjamin, thank you for choosing Hilton Garden Inn New York/West 35th and providing us with your rating. We can see that your experience was satisfactory, yet we always aim for excellence. If you have any specific feedback that would help us improve, we'd greatly appreciate it. Looking forward to hosting you again.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Diana, thank you for your rating of Hilton Garden Inn New York/West 35th. We're thrilled that your stay met your expectations to a good extent even without any specifics. We'd love to hear any suggestions or feedback you might have to make your future stay even better. Please feel free to share them during your next visit! We look forward to welcoming you back.

10/10 Excellent

Prealphun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Prealphun, thank you for your rating. The Hilton Garden Inn New York/West 35th truly appreciates the positive feedback. We're looking forward to welcoming you back in the future. Safe travels!

6/10 Okay

Alex De

Travelled with family
Liked: Cleanliness, staff & service, amenities
There is too much noise outside. Also, the bed headboard is not correctly attached.
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Alex, we regret to hear about the noise disruption you experienced during your stay. We understand how important a peaceful environment is. In addition, we note your comment about the bed headboard. Our team is committed to rectifying these concerns promptly to ensure a comfortable and enjoyable experience going forward. We hope to welcome you back and provide an improved experience.

2/10 Terrible

Samir

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The stuff there were so rude and unhelpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Samir, it's regrettable to hear about your dissatisfaction pertaining to the interaction with our team members. A courteous and supportive service is what we aim to deliver and we apologize if your recent stay didn't reflect this. Rest assured, your feedback has been noted and will be shared with our team to improve our services. We hope we can serve you more effectively in the future.

8/10 Good

Nicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested an accessible room and was able to wheel comfortably around the room. The shower was not over a bath but you needed to be able to stand - I was able to (on one leg) so just check if you need a shower seat... The only thing that was difficult was the wardrobe as it was incredibly small and difficult to get clothes in and out. The staff were helpful and friendly and the hotel is across the road from Macy's.
Stayed 5 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Nicki, the Hilton Garden Inn New York/West 35th appreciates your feedback. It’s a great help to hear you found the mobility in our accessible rooms comfortable. We apologize for any inconvenience caused due to the wardrobe size. We're delighted to know that our team members were able to assist you and you found our location convenient. Your remarks will serve as constructive inputs for improvement as we continue striving to meet guest needs better. Thank you for choosing us for your stay.

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Garden Inn is located conveniently to a lot of nearby amenities that allow for a great experience. Nearby shopping, food options, and very close to the subway station for travelling about. Through Expedia and the Hilton Garden Inn collaboration, we were fortunate to have been placed in a lovely room with a great view. For anyone choosing this location, you will be in for a great experience.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Jonathan, thank you for sharing your favorable feedback. It's splendid to hear that you appreciated Hilton Garden Inn New York/West 35th's convenient location and that our collaboration with Expedia resulted in a beautiful room assignment for you. We trust the striking view added to the richness of your stay. We appreciate your endorsement and look forward to making a future visit just as memorable.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location & hotel
Stayed 5 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Samantha, thank you for your excellent evaluation. At Hilton Garden Inn New York/West 35th, we strive to provide a prime location and high-quality services for our valued guests. We can't wait to welcome you back for yet another captivating experience.

10/10 Excellent

Dmitry

Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Dmitry, we're thrilled to hear that you had a stellar experience at Hilton Garden Inn New York/West 35th! Your high rating speaks volumes and we can't thank you enough for it. We eagerly await your next visit!

6/10 Okay

Jane, North Bay

Travelled with partner
Liked: Cleanliness, amenities
We were met by a Hilton Honours rep at door who cornered us for 1/2 hr trying to sell future trips. Reminded me of time share sales.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Jane, we appreciate your feedback and understand that your interaction with a representative promoting future trips was not entirely positive. We strive to ensure each guest has a welcoming and comfortable stay. Your experience has been duly noted and communicated to our team members. We hope to have the opportunity to provide you with a better experience on your next visit.

6/10 Okay

Shay

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The staff isn't very nice, especially at the reception. I felt uncomfortable reaching out and ask questions, most of the times. Reception staff should improve.
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Shay, it's regrettable to read about your experience regarding our team members at reception. Comfort and hospitality are priorities for us, and we apologize that you weren't entirely satisfied. Based on your feedback, we aim to improve these areas so that all our guests feel welcome and accommodated. We hope to serve you better in the future.

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location and had everything we needed for our trip. We would definitely recommend and would choose to stay here again.
Stayed 5 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Jamie, it's fantastic to hear that the Hilton Garden Inn New York/West 35th Street offered everything needed for your trip and left such a positive impression. We truly appreciate your recommendation and look forward to providing another memorable stay during your next visit to the city.

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Angie, it's unfortunate to hear that your stay may not have met your expectations. Your feedback is crucial as we always aim to provide a better guest experience. If there's anything that you would like to discuss further about your stay, please, do not hesitate to reach out to us.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hard to get staff to say hello most days Shame it would have been perfect
Stayed 5 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Michael, thank you for your feedback and the near-perfect score for your stay at the Hilton Garden Inn New York/West 35th. We are genuinely taken aback to hear about your experience with our team members. We strongly value courteous guest interaction and it's unfortunate this wasn't reflected during your visit. This will certainly be addressed and we hope on your next visit, we'll have an opportunity to meet and possibly surpass your expectations.

10/10 Excellent

Kevin, Stittsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Kevin, we're delighted you enjoyed your stay at Hilton Garden Inn New York/West 35th and found our setting beneficial. We appreciate your kind feedback and we look forward to your next visit.

10/10 Excellent

erald

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Erald, it's wonderful to know that you valued the prime location of the Hilton Garden Inn New York/West 35th Street. We strive to provide convenience for our guests. We're thrilled to welcome you back on your next trip!

10/10 Excellent

Darius Azikiwe

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best places to stay where most of the city is accessible to you.
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Darius Azikiwe, thank you for your kind words. We are glad that you found the Hilton Garden Inn New York/West 35th Street strategically located for your needs. We always strive to provide our guests with the utmost in comfort and convenience. We hope to have you back with us soon.

10/10 Excellent

zeki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 8 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Zeki, thank you for sharing your positive experience with us. It's a joy to hear that the Hilton Garden Inn New York/West 35th embodied perfection during your stay. We're thrilled to look forward to welcoming you back for another excellent visit in the future.

10/10 Excellent

lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Great location on a quieter street just a few steps from Maceys, great shopping and food outlets just a walk away. Easy to sightseeing by walking from this location. Also next to a subway. Room large for a city hotel, 2 double beds, fridge microwave, and coffee machine. Iron and board in cupboard. Would highly recommend this hotel. Will definitely stay here again.
Stayed 7 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Lesley, thank you for sharing your delightful experience at Hilton Garden Inn New York/West 35th. We're glad you loved our convenient location and spacious rooms with many amenities. It's wonderful to hear that you would highly recommend us and plan to return. We're already looking forward to your next stay.

8/10 Good

Ceri

Travelled with family
Liked: Cleanliness
A basic no frills hotel in a good location just off 5th Avenue for shopping and walking distance if Time Square.
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Ceri, thank you for sharing your experience at Hilton Garden Inn New York/West 35th. We're glad you enjoyed our prime location, within reach of key shopping areas and attractions like Time Square. We aim to provide comfortable accommodations and efficient service. We look forward to hosting you again during your future visits to New York.

10/10 Excellent

Randolph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Randolph, it's great to hear that you enjoyed your stay with us at Hilton Garden Inn New York/West 35th. Your positive experience is what we aim to provide for our valued guests. We appreciate you choosing us and look forward to your next visit!

10/10 Excellent

Rolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay near a subway and walkable
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Rolyn, it's fantastic to hear that your stay at the Hilton Garden Inn New York/West 35th was excellent. We're pleased to hear how our locale, with easy access to public transport and within walking distance to various attractions, made your trip convenient. We're thrilled to welcome you back for another exemplary stay soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and check in was easy.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Richard, it's fantastic to hear that you enjoyed your stay at the Hilton Garden Inn New York/West 35th. We pride ourselves on providing seamless experiences, and we are thrilled your check-in process went smoothly and you appreciated our exceptional location. We hope to see you again soon for another enjoyable stay.

10/10 Excellent

Amanda Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was amazing!! Super friendly, she let us check in 3 hours early and upgraded our rooms to the top floor. All staff were incredibly kind and helpful
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Amanda, thank you for taking the time to share your fantastic experience at Hilton Garden Inn New York/West 35th. We're thrilled to hear that our team members made a significant positive impact on your stay. It's heartening to know that you received an early check-in and even enjoyed an upgrade. We appreciate your commendation and truly look forward to welcoming you back in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
David, thank you for choosing to stay at the Hilton Garden Inn New York/West 35th and taking the time to rate us. We're pleased to see that you had a positive experience. We hope to welcome you back during your next visit to New York.

10/10 Excellent

ALLENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! So convenient when it comes to the subway being just a few feet from the hotel entrance. Lots of restaurants around the area, since it's Koreatown. Only thing we didn't like was the bum that was lying down between the subway station and the hotel. He was there for at least 4 out of the 7 days during our stay. But he didn't bother anyone and kept to himself. The hotel is a way from Times Square where it can get overwhelming and crowded. But if you wanted to see it, you can walk there. As for the cafe/restaurant on site, we didn't try it out as there are so many other options in the neighborhood and you can always take the subway to another area. The room was clean and big enough for the two of us. We loved that they provided a microwave, coffee maker, and refrigerator. Our friends who stayed at a boutique hotel did not have a microwave or coffee maker! The elevators were fast and efficient. Did not have any problems with too many people or having a line for the elevator like our friends who stayed at the boutique hotel. There was a 15-20 minute on one day with 50 people standing in line! So glad we stayed at the Hilton!
Stayed 7 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Allena, thank you for sharing your positive experience with Hilton Garden Inn New York/West 35th. We're delighted to hear that our premiere location in Koreatown and near the subway station added to your stay's convenience. It's also wonderful that the room's amenities and spaciousness were a highlight for you. Regarding the concern outside our premises, rest assured that guest safety remains our top priority.We're glad to know that you appreciated the efficiency of our elevators, something we understand can significantly enhance a guest's experience. While you did not get the chance to dine in our cafe/restaurant, we hope you'll consider it on your next visit as we strive to offer diverse dining options on-site for the comfort and convenience of our guests.We appreciate you choosing to stay with us and we look forward to welcoming you back in the future.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk staff were all very friendly and professional. Our room was on the 27th floor, amazing city views, nice and quiet for New York. Spacious room for 4 people and really comfortable beds. A little old fashioned, but for the price and location, this was a great option for a tourist visit. Would recommend.
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Natalie, thank you for choosing the Hilton Garden Inn New York/West 35th on your visit. We're delighted to learn that you enjoyed the exceptional views from your room, as well as the peace and quiet it offered. It's pleasing to hear that the accommodations were spacious and comfortable for your group. Our team members at the front desk appreciate your compliment on their friendliness and professionalism. Although the décor might possess its own charm, it's great to know you found value in your stay. We greatly value your recommendation and look forward to welcoming you back.

2/10 Terrible

Seon Young

Disliked: Cleanliness, staff & service, property conditions & facilities
unfriendly receptionist and room smell bad
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Seon Young, we regret to hear about your experience and apologize for any discomfort caused by unpleasant odors in your room and perceived unfriendly interactions with our colleagues. We continually strive to improve our guests' experiences and will ensure these issues are addressed. Thank you for bringing them to our attention. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

jose, Annandale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, feel safe and enjoyable
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Jose, it's fantastic to hear you felt safe and found our location at Hilton Garden Inn New York/West 35th to be ideal for your needs. We aim to provide an enjoyable experience and we're thrilled we were successful in this. We'd be delighted to welcome you back on your next trip to the city.

10/10 Excellent

Rosezella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Right next to a subway station, and right across the street from Macy’s. Easy walk to Fifth Avenue, Times Square, Bryant Park, and Empire State Building. Would definitely book again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Rosezella, it's delightful to hear that you appreciated the convenient location of Hilton Garden Inn New York/West 35th. We're pleased our proximity to the subway station, Macy’s, and city landmarks like Fifth Avenue, Times Square, Bryant Park, and Empire State Building enhanced your stay. Looking forward to your return to provide another fantastic experience.

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service
We didn’t receive any of our HH Benefits because we booked through Expedia. We requested maid service on the 2nd day and didn’t receive it. On the third day, we left tabaco products on the desk, and were accused of smoking in our room. We DID NOT smoke in the room. Although it is not stated anywhere in the policy, apparently having the substance on property is also against the rules. Mercedes was rude and short and unwilling to help us at all. I do NOT recommend. There are plenty of other hotels to choose from in the area. We will not be back.
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Erica, thank you for sharing your feedback with us. We kindly ask that you contact the hotel team directly so we can discuss your experience at our hotel further. Thank you.

6/10 Okay

Tracey

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pillow cases smell
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Tracey, we regret hearing about your experience regarding the cleanliness of the linens. Regularly, our team members work hard to ensure all aspects, including bedding, are impeccably clean. Your feedback will assist us in identifying areas where we can ameliorate. We hope for another chance to deliver a more satisfying stay in the future.

10/10 Excellent

Piano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Piano, we are truly elated to hear that you had a five-star experience at Hilton Garden Inn New York/West 35th. We appreciate you choosing our hotel and we hope to see you again in the future. Your positive rating means a lot to us.