Terrace/patio
Check availability

Reviews of Hotel 309

2 out of 5
Hotel 309
309 W 14th St, New York, NY

Reviews

5.6
Rating 10 - Excellent. 86 out of 836 reviews" "
Rating 8 - Good. 193 out of 836 reviews" "
Rating 6 - Okay. 184 out of 836 reviews" "
Rating 4 - Poor. 167 out of 836 reviews" "
Rating 2 - Terrible. 206 out of 836 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Rudy

Liked: Staff & service
The location is great. Staff is friendly. Rooms are super quiet sleeping is wonderful.
Stayed 3 nights in Apr 2024

2/10 Terrible

Kumar

Stayed 2 nights in Apr 2024

8/10 Good

Hysni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024

4/10 Poor

NEREYDA

Travelled with family
Disliked: Amenities, property conditions & facilities
The Matress in my bedroom was so used that I was feeling the springs directly touching my body. The bathroom shower Curtain smelled like it wasn’t washed in 6 months. This is a share bathroom place, where more than 15 people shower every day. The location is good, however the property condition is extremely poor. I will recommend this place as the last option.
Stayed 3 nights in Apr 2024

4/10 Poor

Eli

Travelled with family
Disliked: Amenities, property conditions & facilities
This is clearly a budget ‘hotel’ so you’ll just need to know that going into it. We had an economy room with shared bathroom and it was still 200 or so a night, but hey it’s NYC.. and location location location! Bed had terrible springs and if you’re with a partner they will have to climb over you to get out. So room was tiny. Small kitchenette with very limited cutleries (two cups, two small plates, two cups and silverware, but for no odd reason any glasses. ) Tiny ac unit that is boarded into the window which felt a bit claustrophobic. Feels a bit like a firetrap as there’s only one escape route, though there is a sprinkler system. Bathroom is veryc basic. Cute house cat
Stayed 2 nights in Mar 2024

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean comfortable rooms. The bed was soft and had extra pillows. Our room faced the back and was very quiet. A subway stop was steps away. Restaurants everywhere. A busy safe neighborhood. They had a Hotel Cat, which thrilled my daughter. It's, a one star hotel, and the building shows it's age. The shared bathroom was clean and available when we needed it. Unfortunately the lounge and garden were closed when we were there. The kitchenette was a great bonus, for a one star hotel. We would definitely stay again.

4/10 Poor

William

Stayed 2 nights in Mar 2024

8/10 Good

Cohen

Stayed 6 nights in Jan 2024

2/10 Terrible

Andres

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Paul Randy Owens

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Place looked nothing like the pictures and was very noisy. Didn't sleep because of it
Stayed 3 nights in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

4/10 Poor

Merlin

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Nasibeh

Disliked: Cleanliness, staff & service
The place was really dirty, specially the restrooms which were shared.
Stayed 4 nights in Dec 2023

4/10 Poor

Macia

Disliked: Cleanliness, property conditions & facilities
Would not recommend unless you are ok with hostel environment. I did like outdoor space in back. But kitchen area not as shown. Bathrooms could be cleaned more often
Stayed 2 nights in Dec 2023

8/10 Good

Mary-Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly Adequate lodging
No Elevator, but they were very kind to help me lift and carry the luggage up and down the stairs. The Location was AMAZING, right next the subway and the CVS. The mini fridge and microwave were so helpful and the shared bathroom was usually available when I needed it. But I hate when the TV DOESN’T WORK.
Stayed 2 nights in Dec 2023

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Dec 2023

2/10 Terrible

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very dated and lacks amenities you would expect at a hotel with this nightly rate. We canceled our stay after the first night. Hotel room was not clean, communal bathroom was not clean, the rooms are very loud offering little privacy.
Stayed 6 nights in Dec 2023

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

4/10 Poor

Volodymyr

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am absolutely infuriated and feel utterly deceived by the false advertising of this hotel. What was promised as a comfortable stay turned out to be a nightmare in this dilapidated, filthy excuse for a motel. With no elevator in sight, we were forced to trudge up and down five exhausting flights of stairs. The photos of the rooms are a complete farce - they're cramped, with furniture falling apart at the seams. The window shutter was hanging off its hinges, the bedside cabinet was lopsided, and the so-called second bed was as uneven as a seesaw. And the bedding? Those thin, pathetic sheets left us shivering through the night, a far cry from the warm covers we were expecting. The bathroom was just as disappointing: small, grimy, and utterly neglected. I urge everyone to steer clear of this place. It's a blatant rip-off!
Stayed 2 nights in Dec 2023

2/10 Terrible

Jacqueline, WARRENSVL HTS

Stayed 3 nights in Dec 2023

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is very convenient to the major subway lines. You can hop on the L train at the corner and go to Brooklyn, you can get on another train in the same station and go uptown. It is blocks from Chelsea Market and the West Village. This is not a fancy place, but clean, cozy, and convenient. This was my second stay here.
Stayed 5 nights in Dec 2023

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Amenities
This place isn't the most comfortable but the staff is really friendly and it's located in a great spot within the city. Making it easy to go anywhere. There are also some really great eating spots in walking distance. I will say however, that it is quiet noisy. You can hear the traffic and all the conversations people are having right outside your window. The beds need to be upgraded as they feel old and worn. Overall, I'd say if your looking for a convenient place to stay this place is great. But if you are looking for something with comfort and an emphasis on cleanliness you might want to look elsewhere.
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

sara

2/10 Terrible

Sarah, MANCHESTER CENTER

Stayed 2 nights in Dec 2023

4/10 Poor

ULISES

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to get my money back or at least tell me why is not acceptable this place
Stayed 4 nights in Dec 2023

2/10 Terrible

Tomoko

Stayed 2 nights in Dec 2023

4/10 Poor

Simon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
If you are fine in a Hostel then stay.
The website and images are deceptive. Our room had a queen/twin bed that stretched from one side to the other, you had to climb over it to get to the other side. The closet had 2 hangers and an aircoditioning unit on the floor. the safe was locked. The bathrooms are NOT attached there are two on each floor with doors that could be easily pushed open, and needles to say are not clean as all rooms use them. This is also a walk up. The whole building is very tied looking. It should not be rated as a Hotel but as a Hostel.
Stayed 3 nights in Dec 2023

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Rangana

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Nov 2023

8/10 Good

Nurit

Travelled with group
Liked: Staff & service
Good
Stayed 4 nights in Nov 2023

6/10 Okay

Deliz

Stayed 2 nights in Nov 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel 309 has been a Home Away From Home and actual Home for me 3x now... I lived there on the 5th Floor in the 90's for 5 years I stayed in Room 23 in 2019 on a business trip and now Staying in Room 15 for a week as I was Moving out from an old apt and into a new apt for me 309 Staff is always efficient patient kind nice and Helpful! Im very Grateful Ann
Stayed 7 nights in Nov 2023

6/10 Okay

Millicent

Travelled with partner
Disliked: Amenities, property conditions & facilities
My main issue was with the washrooms, there were bugs and the toilets consistently did not flush; however, the staff was quick to fix it. We went out late our first night and the key card they gave us did not work. We waited in the lobby for several minutes before my partner had to call out for somebody to help us. The staff member was kind, though, and resolved the issue; however, it was sort of awkward having to call out for help every time, as there was rarely somebody at front desk. We stayed for three days and staff came into the rooms to clean everyday, which was nice. Check in and out was quick. The room is small, but you get what you paid for the location is excellent. We would definitely consider coming back because of the price and location.
Stayed 3 nights in Nov 2023

6/10 Okay

Sergio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. I saw nothing of what some of these bad reviews say. The bed wasn’t the best but that’s fine. I had to walk up stairs to the top floor there is no elevator but I enjoyed that because I need to walk some steps (lol) and no I am not in any way fit at all. Everything around the hotel was also great and it’s in such a nice area. The staff were friendly and rooms were cleaned daily if wanted/needed.
Stayed 3 nights in Oct 2023

4/10 Poor

Mitchell

Disliked: Room comfort
Economical but not that great
No elevator. Asked for low floor but didn’t get one. Rooms small. Desk friendly enough but only so much you can do with what you’re got.
Stayed 2 nights in Oct 2023

6/10 Okay

Olivia

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The heating was far too low for there to only be one blanket. The mattress was also terrible. However, the location was great, price was low, and the service staff was super friendly when I asked if I could have a new towel because mine was still wet from my last shower.
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Looks better online
Hotel description and photos don’t match reality. Lack of roof terrace, old rooms with less than clean spaces. No AC, WiFi is spotty at best. No coffee machine in room? But provided with coffee packs.
Stayed 2 nights in Oct 2023

4/10 Poor

Per Linus

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Brandon

Travelled with group
Liked: Amenities
Very nice property, located nicely to the subway. Super clean and comfortable
Stayed 2 nights in Oct 2023

2/10 Terrible

Alek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever
Stayed 2 nights in Sep 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
About all this place has going for it is the location. I booked a room with a private bath and the shower did not work. No effort seems to be made here to improve anything. Very basic. Spend a few extra bucks and stay somewhere else.
Stayed 2 nights in Sep 2023

2/10 Terrible

Ally

Stayed 2 nights in Sep 2023

6/10 Okay

Alvin

Liked: Cleanliness, staff & service, room comfort
No frills. Great bathroom.
It is a no frills hotel. Room was clean. The bathroom was very nice, with a very large modern shower.
Stayed 2 nights in Sep 2023

2/10 Terrible

Leandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
The place is very old , with no maintenance. Roaches in the bathroom and mold everywhere, Five floor build with no elevator. The only upside is location, close to the subway and Chelsea market.
Stayed 5 nights in Sep 2023

8/10 Good

Betty

Travelled with group
Liked: Cleanliness, staff & service
Good location and good value in Manhattan
The hotel and room itself were a bit tired, but kept very clean. It lacked a few of the amenities that a larger hotel or hotel chain would have. However, there was daily maid service and I also felt very safe, given that you had to use your key to enter the building and our room was right behind the front desk. The subway stop was 1/2 block away and there were many shops and restaurants in the area. I would definitely stay at Hotel 309 again.
Stayed 3 nights in Sep 2023

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was just great
Stayed 3 nights in Sep 2023

2/10 Terrible

Sally

Disliked: Property conditions & facilities
Had to walk 5 flights of stairs with a massive heavy suitcase no elevator couldn’t work shower and has nasty cockroaches
Stayed 3 nights in Sep 2023