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Reviews of Hyatt Grand Central New York

4 out of 5
Hyatt Grand Central New York
109 East 42nd Street, at Grand Central Terminal, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 1490 out of 3328 reviews" "
Rating 8 - Good. 810 out of 3328 reviews" "
Rating 6 - Okay. 509 out of 3328 reviews" "
Rating 4 - Poor. 293 out of 3328 reviews" "
Rating 2 - Terrible. 226 out of 3328 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

MINH QUANG, GARLAND

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend
Stayed 3 nights in Apr 2024

6/10 Okay

chatchawin

Travelled with group
Disliked: Staff & service
they will charge you destination fee 40 39.99$ per night without telling you. my bath tub was clogged.
Stayed 3 nights in Apr 2024

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location central manhattan, right next to grand central station, big bedrooms. Great place
Stayed 6 nights in Apr 2024

10/10 Excellent

Ricardo Miguel Medina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Susana, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with all the amenities A bit crowded.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gina Marie, Covina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

4/10 Poor

Carl

Travelled with family
Disliked: Cleanliness
Upon check in we were told that they would call us when the room was ready. I’m glad we decided to just go off and explore rather than wait close by because the call never came. On the plus side, they do hold your bags at no cost so that was lucky. The room was adequately sized for the 3 of us with two double beds but there were no luggage racks so the room was made smaller with 3 suitcases on the floor (nowhere to store the clothes). The safe didn’t work. The bathroom was in need of some TLC, and a longer shower curtain so that water didn’t go all over the floor. Overall it wasn’t terrible - the location was ideal, right next to Grand Central Station - but things just kept adding up and adding up which kind of lessened the whole experience. Not what I am used to with Hyatt but you live and learn. Buy your own drinks - not from the market onsite.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Alejandra

Business traveller, Travelled with group
I haven’t received my deposit back yet
Stayed 1 night in Apr 2024

6/10 Okay

Sandra Victoria

Travelled with family and small children
Liked: Staff & service
The room was a little old. The bathtub did not drain very well and by the time your shower was done you were standing in a foot of water. Also was disappointed that the maid service never gave refilled the hansdoap in the bathroom.
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time !! We absolutely loved how the location was perfect and how everyone was so friendly
Stayed 3 nights in Apr 2024

6/10 Okay

Russell, Somerset

$15 a room for their market? Obscenely low. And the doormen are pushy for $$$ for everything.
Stayed 4 nights in Apr 2024

8/10 Good

Tarik

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

4/10 Poor

Isabelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no internet or coffee in the room.
Stayed 2 nights in Apr 2024

6/10 Okay

Han

Internet doesn’t really work. Staff are rude, bathroom (bath tube and toilet) are gross.
Stayed 2 nights in Apr 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took 15 minutes of running hot water until I got some. Some car alarm was going from 2 am to 6am on the street outside of room.
Stayed 1 night in Apr 2024

8/10 Good

Courtney Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were nice, place was clean and convenient. Walking distance to many NYC attractions, shops, and restaurants. Will definitely stay there again!
Stayed 3 nights in Apr 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No p more small Anne iTunes like a bottle of water or coffee in the rooms anymore. For the $, a bit skimpy, you only get 19 hrs!
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay at this hotel. We just love the beds and the location. We stayed in a corner suite which was spacious in terms of sleeping and living areas. However, the bathroom was tiny and cramped which was disappointing. Overall generally as expected.
Stayed 5 nights in Apr 2024

10/10 Excellent

Manjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always makes sure you have what you need! The hotel is very clean and it is convenient for access to the train.
Stayed 4 nights in Apr 2024

8/10 Good

Margaret

Travelled with family
Liked: Property conditions & facilities
Loved the location and felt very safe.. The room was very dark but that's to be expected when you're among skyscrapers. Only complaint was the bathroom and the mandatory destination fee which added up quickly. I would concider staying here again because of the location.
Stayed 5 nights in Apr 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
It was great coverall but didn't have access to the launch and the dining area unless i was dining or pay at an extra fee
Stayed 6 nights in Apr 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location !!!!
Stayed 3 nights in Apr 2024

6/10 Okay

Dilichukwu

Travelled with group
Disliked: Property conditions & facilities
Bath tub didn't drain properly. Unexplained fees.
Stayed 1 night in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 8 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for your rating! We hope to see you again some day!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really nice and friendly. The location of the hotel is brilliant.
Stayed 5 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Karla Estefania Eloisa

Travelled with family
The bathroom drain was clogged and had a weird smell. Room was very small. Didn’t have a lot of accommodation at night , like when we needed a microwave or hot water. But workers were very friendly and lobby was nice, with caffe.
Stayed 3 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 Okay

Karina

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Rakip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Anette on 26 Apr 2024
Thank you for your rating! We hope to see you again some day!

8/10 Good

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Staff & service
Great location. Family of 4 (2 kids 11 & 9y/o) loved being able to walk to lots of nearby attractions and having the metro station right next door was super convenient for transport and quick food options. Housekeeping was great at providing additional items requested and checking in with us in the mornings to make sure we had what we needed.
Stayed 5 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Cesar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service where amazing
Stayed 2 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Rooms were great, was concern at first when read some reviews but not sure if they stayed at the same place I did. Because we found nothing wrong. Except for one night with night construction but we were moved asap to a different location.
Stayed 2 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

2/10 Terrible

Ryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
2 star hotel
Stayed 7 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Grand Central Station so great for transport further afield and market. Walkable to many attractions - Vanderbilt One is next door, Bryant Park and good food options to suit all budgets.
Stayed 6 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the hotel conveniently located to everything we wanted to visit.
Stayed 1 night in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Prarthana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Hyatt on a 2 bedroom suite with my family.
Stayed 3 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

2/10 Terrible

Salman

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I even start, this hotel is like forgotten child of Hyatt empire. - The staff hates their job. - they aren’t welcoming at all, rather snobby. They need to go learn the business of hospitality. - I didn’t get room cleaned for 2 days and when I called the house cleaning manager said she can’t send anyone and she won’t do it herself. So I have to wait. Which was 24 hrs later. I decided to just not used their house cleaning at all. - there are NO AMENITIES. Nothing.. a poor man’s gym. - NO ROOM SERVICE. - They charge a $40 a day destination/resort fee for NOTHING. - you CANT SLEEP. It’s noisy. Not just outside noise but noise from all the hallway. - THE LITTLE CONVENIENCE STORE, that store is a scam because they give you $15 credit every day from your destination fee but a bottle of one dollar WATER cost six dollars and everything else is also overpriced. Ridiculous. It’s a SCAM All in all, this isn’t a luxurious stay you would think of when you think of HYATT. definitely NOT GRAND
Stayed 5 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

4/10 Poor

ARTEM

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff and dirty rooms and hallways, the bathroom vanity and the bedroom cabinets were falling apart and smelled so bad.
Stayed 5 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

2/10 Terrible

Tev

Disliked: Cleanliness, staff & service
This property is trash
Stayed 2 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

10/10 Excellent

Jose

Stayed 2 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for your rating! We hope to see you again some day!

8/10 Good

Miguel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel overall. Especially for the price and location. Room was a little dirty and outdated. Hotel was nice, would stay again
Stayed 3 nights in Mar 2024
Response from Anette on 26 Apr 2024
Thank you for sharing. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly. Room was great. Highly recommend.
Stayed 5 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

8/10 Good

Bradley David

Liked: Property conditions & facilities
Disliked: Staff & service
Upon arrival checking in was a chore. Our credit card was flagged for fraud they were not budging almost didn't let us check into the hotel. Super uncomfortable feeling when you've flown about 5 hours to visit the city doesn't leave a good impression
Stayed 5 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very friendly staff, amazing location. Good if you want to be in the middle of the city
Stayed 3 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Martinita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito Hotel, El desayuno muy rico, y el personal muy agradable cerca de cualquier lugar y al lado del Subway… qué más se puede pedir me encantó!!
Stayed 3 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Did not enjoy being accosted by security every time we entered, even when we showed our room key multiple times to the same person. Our room air conditioning sounded like a fog horn when turning on. Very annoying when it turns on every half hour in the middle of the night. We asked for maintenence to either fix it, or for a new room, and were blown off by front desk staff.
Stayed 4 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back
Stayed 5 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Liliam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. The Bartenders are amazing
Stayed 3 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Apr 2024
Response from Anette on 26 Apr 2024
Thank you for your rating! We hope to see you again some day!