Serves lunch and dinner

Reviews of New York Marriott Marquis

4.5 out of 5
New York Marriott Marquis
1535 Broadway, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1815 out of 2577 reviews" "
Rating 8 - Good. 440 out of 2577 reviews" "
Rating 6 - Okay. 174 out of 2577 reviews" "
Rating 4 - Poor. 64 out of 2577 reviews" "
Rating 2 - Terrible. 84 out of 2577 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Emmanuel Bennet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk upon arrival was terrible.
Stayed 5 nights in Apr 2024
Response from Guest Services Coordinator on 1 May 2024
Dear Valued Guest, Thank you for being our guest and for your constructive comment. We are extremely sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

Robert Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Asked for body wash to be filled (it was empty) she removed it...washed with shampoo, now I'm growing hair where there was none...
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at the Marriott. Great location.
Stayed 1 night in Apr 2024
Response from Guest Services Coordinator on 1 May 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your generous comments. We are pleased to know that we exceeded all of your expectations and that you enjoyed your stay. We are also glad that you loved our location added to the enjoyment of your visit. Situated in the heart of Times Square, we are just steps from the best attractions in the city. We hope to welcome you again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , would stay here again
Stayed 1 night in Mar 2024
Response from Guest Services Coordinator on 30 Apr 2024
Dear Valued Guest, We are pleased you had an energizing and fulfilling stay at New York Marriott Marquis and that our attention to detail helped to elevate your visit. It is lovely to know that we will be your home every time you visit New York City. Thank you for choosing us and for the generous review.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Mehrnoush

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I were in hotel it was very good experience everything was good. The location was excellent.
Stayed 4 nights in Apr 2024

6/10 Okay

Karen

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on 30 Apr 2024
Dear Valued Guest, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Stacy Diane, Holly Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, view & area,
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on 28 Apr 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your wonderful comments. We are pleased to know that we exceeded all of your expectations and that you enjoyed our prime location. We are also delighted that you loved the beautiful views from your room. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Jumana, glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Corinne Renee, chowchilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the middle of Times Square. So convenient!
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on 28 Apr 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis and for the kind review. We are glad our central location added enjoyment to your visit. Situated in the heart of Times Square, we are just steps from the best attractions in the city. We hope to welcome you again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

carla

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel !
Stayed 4 nights in Apr 2024

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right at the center of Times Square, 15 mins walk to Central Park great view of the city lights at night
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on 27 Apr 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis during your visit to Times Square! We appreciate you sharing how much you enjoyed your stay and our great location with close proximity to Central Park, Broadway's theaters, Madison Square Garden, and much more. We are also glad that you loved the spectacular city views. Thank you again for the kind remarks, and we hope you will stay with us again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

wei hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room space and inside room decoration pretty new and clean. Location is nice and safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities
OK hotel. They have some maintenance issues, and water in the carpet outside our room. But staff is very nice and helpful.
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on 26 Apr 2024
Dear Valued Guest, Thank you for sharing your remarks about your recent stay. We apologize for the maintenance issues you encountered and for the concerns you had about the carpet. We will address your feedback with the appropriate individuals to ensure these are not repeated. On a positive note, we are happy to see you liked our hospitality. We hope you will consider giving us a second chance the next time you are in the area. Warm Regards, Sharifa Alphonso Guest Services Coordinator

10/10 Excellent

Shadontay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Coordinator on 27 Apr 2024
Dear Valued Guest, We appreciate you taking the time to leave your generous rating regarding your recent visit to the New York Marriott Marquis. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Lisa

Travelled with family
Great location in Times Square, nice views, no issues w/noise. Very clean. Kids loved the cool elevators. So glad we chose this hotel!!
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on 25 Apr 2024
Dear Valued Guest, Thank you for your thoughtful evaluation of your stay. Whether business or vacation, whatever, you plan, we are there to host you. Please accept our gratitude for mentioning our amazing view of the wonderful location we are situated in and that could visit these famous attractions with ease. We are glad you liked our services and hope you will allow us to host you and your family again. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Tariq, Sugar Land

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and very welcoming
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on 24 Apr 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us again whenever your travels bring you to New York City! Warm Regards,Sharifa Alphonso,Guest Services Coordinator

8/10 Good

Douglas Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Our housekeeping service was exceptional. Likely not a bad view anywhere beyond the 8th floor (where the concierge is located). A bit pricey. Eat out somewhere else; the food was OK but expensive for the quality. On retrieving our baggage kept for us after checkout, you are forced to rely on a bellboy, who was upset that I didn't have cash for a tip. I guess I was supposed to know the situation for getting our bags. Be sure and use the free tickets (2 per day) for various excursions and also the $40/day allowance for food bought on site.
Stayed 4 nights in Apr 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. I’d add more elevators
Stayed 5 nights in Mar 2024
Response from Guest Services Coordinator on 24 Apr 2024
Dear Valued Guest, It was a pleasure to read your review of the New York Marriott Marquis. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation as well as the suggestion, and we hope to be your hotel of choice every time you visit to NY. Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Hannah Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that I could see Times Square!
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the valet parking. For $80/night it should not take over 45 minutes to retrieve the vehicle, when they already know you are checking out.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mati

Liked: Cleanliness, staff & service, property conditions & facilities
goog hotel, staffs are helpful
Stayed 2 nights in Apr 2024

8/10 Good

Sandro

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Coordinator on 23 Apr 2024
Dear Valued Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the New York Marriott Marquis. We look forward to your return and wish you all the best with your future travels.Warm Regards,Sharifa Alphonso,Guest Services Coordinator

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on 22 Apr 2024
Dear Alina, We are glad that everything went well during your time with us and that you liked our modern property! Thank you for choosing the New York Marriott Marquis and taking the time to leave your kind feedback. We hope to have the opportunity to welcome you back any time you are in the area.Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

kenneth

Travelled with family
Liked: Amenities
Great stay
Stayed 2 nights in Apr 2024

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice property located in the heart of Times Square. What was disappointing is the room service which came in disposable containers in a paper bag and was barely warm. It was not what was expected for this class of hotel.
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on 22 Apr 2024
Dear Valued Guest, It is wonderful to hear how much you enjoyed your stay at the New York Marriott Marquis. We're particularly pleased that you enjoyed the convenience our location offered and that you could visit the places you had in your travel list. We have noted your feedback about the dinnerware in use and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are delighted that your overall experience was positive, and we hope we have the chance to welcome you back!Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

khadija

Travelled with family, Business traveller
Location is very convenient if u want to go uptown or downtown. Will come back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
So convient. One problem, no microwave in the room.
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on 21 Apr 2024
Dear Valued Guest, Thank you for your review of your stay at the New York Marriott Marquis. We appreciate you pointing out our convenient location and that it was convenient for the travel plans you had. Having said that, we regret any disappointment you had. We are happy your time with us was delightful, and we look forward to welcoming you back for another great experience. Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on 21 Apr 2024
Dear Valued Guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the New York Marriott Marquis. Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Shalonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very helpful
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on 20 Apr 2024
Dear Shalonda, Thank you for taking the time to write about your experience at the New York Marriott Marquis. We take great pride in delivering excellent service; our staff is committed to making sure that our guests enjoy their stay so thank you for appreciating their efforts. We value your comments and look forward to welcoming you again.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Shartese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept. Marquis theater in the same building. Rooms were modern and the view was amazing. Staff were very helpful and kind. Would definitely recommend and return.
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on 19 Apr 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your wonderful feedback. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. We are also glad that you enjoyed our comfortable accommodations with vivid views, convenient location, and the excellent service provided by our staff. Thank you again for recommending us, and we look forward to welcoming you back soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Shawn, Fremont

Stayed 5 nights in Apr 2024
Response from Guest Services Coordinator on 19 Apr 2024
Dear Valued Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Rebecca S

Stayed 2 nights in Apr 2024

10/10 Excellent

Mohammed

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on 18 Apr 2024
Dear Valued Guest, We appreciate you taking the time to leave your generous rating regarding your recent visit to the New York Marriott Marquis. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

Harris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 4 nights in Apr 2024

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and in the middle of Time square. Excellent service
Stayed 4 nights in Mar 2024

10/10 Excellent

Sargis

Liked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Guest Services Coordinator on 17 Apr 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Kimberly Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, beautiful hotel and wonderful service.
Stayed 5 nights in Apr 2024
Response from Guest Services Coordinator on 15 Apr 2024
Dear Valued Guest, Thank you for taking the time to write about your experience at the New York Marriott Marquis. We take great pride in delivering excellent service; our staff is committed to making sure that our guests enjoy their stay so thank you for appreciating their efforts. Your comments about our associates and property are genuinely valued. We appreciate you making us a part of your travel plans and look forward to seeing you again soon. Warm Regards,Sharifa Alphonso,Guest Services Coordinator

6/10 Okay

Tricia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Service was not up to par. Room was not cleaned
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on 15 Apr 2024
Dear Tricia, Thank you for choosing our hotel for your recent stay and for sharing your experience. We apologize that you had an unsatisfactory experience, as we truly take pride in our service to our guests. We have shared your remarks with our team, and we have taken immediate action to ensure that this does not happen again. We hope you will give us another chance to welcome you back in the near future.Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Hasmig

Travelled with family
Excellent location right next to Times Square. Very clean and helpful staff.
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on 14 Apr 2024
Dear Valued Guest, On behalf of everyone at the New York Marriott Marquis, we appreciate your kind feedback. We want to exceed the expectations of our guests, and we are glad our refreshing accommodations and excellent associates made your visit a relaxing one. We are also thrilled you enjoyed our proximity to Times Square and the other attractions of the Big Apple. Thank you for being our guest, and we hope you will come back soon. "Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Duncan James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in the heart of Times Square.
Stayed 7 nights in Apr 2024

10/10 Excellent

Teresa Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well laid out and spacious with big windows. It looked like it was recently renovated - clean and well maintained. The bedding was perfect. A great place to stay in New York if you want to be close to the fun and excitement.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on 13 Apr 2024
Dear Valued Guest, Thank you for taking the time to share your honest feedback regarding your recent stay at the New York Marriott Marquis. Your comments were a pleasure to read, and we were delighted to learn that our friendly associates took excellent care of you. Thank you again, and we look forward to welcoming you back very soon.Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Huan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property at the heart of midtown. Very helpful staff. Huge fitness center.
Stayed 5 nights in Apr 2024
Response from Guest Services Coordinator on 12 Apr 2024
Dear Huan, Thank you for being a guest at the New York Marriott Marquis. We're thrilled to hear that you enjoyed both our exceptional service and our prime downtown location. We take pride in delivering a top-notch experience coupled with easy access to all that our city has to offer. Your feedback made our day, and we hope we can welcome you back.Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Denny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities were great and staff was friendly.
Stayed 4 nights in Apr 2024

10/10 Excellent

Allison D

Travelled with family
Beautiful hotel and the staff were helpful and nice.
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on 11 Apr 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and sharing your experience. We are glad you liked our beautiful hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Warm Regards,Sharifa AlphonsoGuest Services Coordinator