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Reviews of NoMo SoHo

4.5 out of 5
NoMo SoHo
9 Crosby Street, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 513 out of 1068 reviews" "
Rating 8 - Good. 231 out of 1068 reviews" "
Rating 6 - Okay. 169 out of 1068 reviews" "
Rating 4 - Poor. 84 out of 1068 reviews" "
Rating 2 - Terrible. 71 out of 1068 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

stephane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times; all the staff are professional and courteous. Highly recommond
Stayed 2 nights in Apr 2024
Response from George - Assistant Director of Front Office on 27 Apr 2024
Hello Stephane, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

4/10 Poor

Natalie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Nomo five years ago and had a lovely experience, however this trip I found the room to be very worn down - the carpet and curtains had stains, the headboard on the bed was peeling apart, and the bathroom didn't have cups, q-tips, shower cap, cotton balls, etc. I think cleanliness and basic amenities should be standard with a four star hotel booking - especially when a Premium (upgraded) room is booked. When I asked for a late check out, it became a negotiation and I ended up paying $80.
Stayed 2 nights in Apr 2024
Response from Zaida-Director of Front Office on 26 Apr 2024
Hello Natalie, We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but everything else was amazing.
Stayed 3 nights in Apr 2024
Response from Zaida-Director of Front Office on 24 Apr 2024
Hello Jennifer, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

2/10 Terrible

Maggie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible terrible hotel. Stay away from this place at all costs. They charged our card $500 for “smoking in the room” when we do not smoke and we were not even in the hotel at the time the smoke was detected, which we also had proof of due to us all having GPS trackers on our phones when travelling for safety reasons. They refuse to refund us (we are from Canada, $500 is almost $1000 for us) and we cannot afford this charge. Do not stay here unless you want to be exploited. This establishment ruined my trip to NYC and they will ruin it for you too.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Hello Maggie, We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zaida-Director of Front Office on 24 Apr 2024
Hello Tam, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

4/10 Poor

Jamie

Travelled with group
Disliked: Staff & service, amenities
Our room was small for the price we paid for our room. The bed seemed like it was a queen and not a king. The sink is located outside of the bathroom and into the bedroom. The room didn’t have a fridge so we couldn’t store the food in the room. The sink didn’t have a cup nor hand soap. Overall, the room didn’t satisfy us and we were really disappointed.
Response from Zaida-Director of Front Office on 23 Apr 2024
Hello Jamie, We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Size of rooms and views from the room
Stayed 2 nights in Apr 2024
Response from Zaida-Director of Front Office on 22 Apr 2024
Hello Irina. We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel when visiting NYC. Great value for money. Location is walking distance from shopping and lots of eating options. Second time staying.
Stayed 3 nights in Apr 2024
Response from Zaida-Director of Front Office on 11 Apr 2024
Hello Natalie, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool vibe. Great cocktails at the hotel bar. Friendly staff.
Stayed 1 night in Apr 2024
Response from Zaida-Director of Front Office on 11 Apr 2024
Hello Sheila, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Stayed 3 nights in Apr 2024
Response from George - Assistant Director of Front Office on 28 Apr 2024
Hello Michael, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Rand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Zaida-Director of Front Office on 26 Apr 2024
Hello Rand, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Rebeca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing it was in the heat or soho. Such a beautiful hotel.
Stayed 4 nights in Mar 2024
Response from Zaida-Director of Front Office on 3 Apr 2024
Hello Reveca, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 3 nights in Mar 2024
Response from Zaida-Director of Front Office on 3 Apr 2024
Hello Nicholas, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. I will pass your comments to the appropriate staff members. We look forward to welcoming you back soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
This was my third stay here. I really like it. It is in a fantastic location and I love the scent in the lobby. It is always an enjoyable experience. My only feedback would be for the lobby bathrooms to be cleaned more frequently throughout the day. The few times I used them, they were dirty. I look forward to visiting again soon!
Stayed 2 nights in Mar 2024
Response from Zaida-Director of Front Office on 1 Apr 2024
Hello Michelle we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. I will pass your comments to the appropriate staff members. We look forward to welcoming you back soon!

2/10 Terrible

Kristine

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This company is scamming people. They charge a “smoking fee” that’s 500 dollars. They claimed we smoked the 1st 10 mins of checking in for 1 hour?! I DO NOT SMOKE AT PERIOD! It gives me an a headache. This false claim seems to be a reoccurring issues from multiple guest! The product they used for this smoke detector is called Rest sensor…The establishment had air filters that would beyond old and past due to be changed! Disgusting! The backboards on the bed were vinyl and chipping away. The room service was sub par…
Stayed 2 nights in Mar 2024
Response from Zaida-Director of Front Office on 1 Apr 2024
Hello Kristine, We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 Excellent

Diana, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous hotel, starting from the archway with plants. And that's not the only instagrammable spot in the hotel! The hotel room is clean and water pressure in the bathroom is very strong - such a great experience in general.
Stayed 1 night in Mar 2024
Response from Zaida-Director of Front Office on 1 Apr 2024
Hello Diana, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023
Response from Zaida-Director of Front Office on 17 Apr 2024
Hello Daniel, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

8/10 Good

Yolande

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was very comfortable and clean
Stayed 1 night in Mar 2024
Response from Zaida-Director of Front Office on 27 Mar 2024
Hello Yolande, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience and we hope to welcome you back soon!

6/10 Okay

Angel

Travelled with family, Travelled with partner
Great location but subpar hotel.
Stayed 3 nights in Mar 2024
Response from Zaida-Director of Front Office on 26 Mar 2024
Hello Angel,We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space in a phenomenal neighborhood with friendly staff.
Stayed 3 nights in Mar 2024
Response from Zaida-Director of Front Office on 26 Mar 2024
Hello Mary, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

4/10 Poor

Damian

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Zaida-Director of Front Office on 26 Mar 2024
We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 Excellent

Yamira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Zaida-Director of Front Office on 25 Mar 2024
Hello Yamira, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jasmine was really helpful! Place was clean and quiet. Loved it..
Stayed 1 night in Mar 2024
Response from Zaida-Director of Front Office on 25 Mar 2024
Hello Christopher, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

PABLO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you travel to NYC, stay in Soho. Stay at the Nomo
Stayed 3 nights in Mar 2024
Response from Zaida-Director of Front Office on 21 Mar 2024
Hello Pablo, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the penthouse suite and it was amazing.
Stayed 1 night in Mar 2024
Response from Zaida-Director of Front Office on 19 Mar 2024
Hello Brett, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! It was clean, beautiful, the staff was wonderful and helpful. The breakfast was so good we had it twice while we were there! It was close to shopping for Christmas, we walked all over. The beds were comfortable (wish they had queens but they are tough to find). There's an Ed's Lobster House across the street that was casual and fun and the food was delicious. We ate there the first night we got in, and it was really nice to be able to just walk over after our long flight. Can't say enough good things about this hotel - we loved it!
Response from Zaida-Director of Front Office on 19 Mar 2024
Hello Michael, We're thrilled you chose to stay with us! Our entire team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Mitchell, Avondale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay!
Stayed 1 night in Mar 2024
Response from Zaida-Director of Front Office on 18 Mar 2024
Hello Mitchell,We're thrilled you chose to stay with us! Our entire team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience and we hope to welcome you back soon!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very pretty and clean. Nice decoration. Good restaurant, although expensive. Too many charges when you pay the total of the room.
Stayed 2 nights in Mar 2024
Response from Zaida-Director of Front Office on 18 Mar 2024
Hello Sara,Thank you for taking the time to share your experience and we hope to welcome you back soon!

6/10 Okay

Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall accessible to Broadway & very clean. However, it was windy & cold the night I was there and it was so cold in the room. I tried upping the temperature but it didn't fix my problem.
Stayed 1 night in Feb 2024
Response from Zaida-Director of Front Office on 6 Mar 2024
Hello Ashley,We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 Excellent

Kim

Great location fabulous hotel, super clean, service was excellent. A
Stayed 3 nights in Mar 2024
Response from Zaida-Director of Front Office on 5 Mar 2024
Hello Kim, We're thrilled you chose to stay with us! Our team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience and we hope to welcome you back soon!

10/10 Excellent

Windy, Solana Beach

Liked: Cleanliness, staff & service
Great bar & restaurant
Stayed 1 night in Feb 2024
Response from Zaida-Director of Front Office on 4 Mar 2024
Hello Windy, We're thrilled you chose to stay with us! Our team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience and we hope to welcome you back soon!

10/10 Excellent

Bre'Ella

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Will definitely be back again
Stayed 1 night in Feb 2024
Response from Zaida-Director of Front Office on 4 Mar 2024
Hello Bre'Ella, We're thrilled you chose to stay with us! Our team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience and we hope to welcome you back soon!

8/10 Good

Elisabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Great location…
Stayed 3 nights in Jan 2024
Response from Zaida-Director of Front Office on 4 Mar 2024
Hello Elisabeth, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience and we hope to welcome you back soon!

10/10 Excellent

Ryan, Woodinville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Zaida-Director of Front Office on 1 Mar 2024
Hello Ryan,We're thrilled you chose to stay with us! Our team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience and we hope to welcome you back soon!

6/10 Okay

Brandon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms could use a mini fridge for the price you pay, even a microwave would also help.
Stayed 2 nights in Feb 2024
Response from Zaida-Director of Front Office on 1 Mar 2024
Hello Brandon,We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

2/10 Terrible

Valerie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Do not use a flat iron or hairdryer for an extended time in your room! We were charged a $500 smoking fee because a sensor in the room detected smoke one time at 9:30am one morning. They also charge a hefty amenity fee b/c there’s a gym and water in your room. We did NOT receive water but was charged anyway because we should have “spoken up”
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Greetings from NoMo SoHo, Valerie,We aim to deliver a seamless experience, so we regret there was a concern about your final bill. Fees incurred by our guests are thoroughly investigated prior to being charged; however, we apologize if you felt this was incorrect. Further details regarding our policies can be found on all our online reservation platforms. Thank you for your feedback, and we wish you pleasant travels.Sincerely,Iwona LukszaHotel Management

10/10 Excellent

Vanessa Marie

Stayed 5 nights in Feb 2024
Response from Zaida-Director of Front Office on 20 Mar 2024
Hello Vanessa Marie, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Aileen, Venice

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 7 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Greetings from NoMo SoHo, Aileen! We're happy to hear you enjoyed our location and that everything we provided helped make your stay a perfect one. It would be our pleasure to welcome you again in the future, so don't be a stranger!Sincerely,Iwona LukszaHotel Management

8/10 Good

Mario

Stayed 2 nights in Feb 2024
Response from Zaida-Director of Front Office on 20 Mar 2024
Hello Mario, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience and we hope to welcome you back soon!

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good price for nice size rooms and location
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Greetings from NoMo SoHo, Paul,Thank you! It's wonderful to know you felt our prime location and spacious accommodations were such a great value. We look forward to welcoming you back to NoMo SoHo Hotel on future trips to NYC.Sincerely,Iwona LukszaHotel Management

6/10 Okay

Dana

Disliked: Staff & service
I believe the rooms are not convenient for all guest. For basic needs such as an ice bucket and complimentary cups are not provided readily in the rooms?!! Only ONE garbage can provided in the rooms?!!
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Greetings from NoMo SoHo, Dana,Thank you for taking the time to share your thoughts on our amenities. We're committed to ensuring our guests' comfort and convenience, and your input highlights areas for improvement. We'll look into enhancing the availability of basic needs within our rooms. Your insights help us better serve all our guests, and we hope to provide a more accommodating experience on your next stay.Sincerely,Iwona LukszaHotel Management

8/10 Good

James H

Stayed 1 night in Feb 2024
Response from Zaida-Director of Front Office on 21 Mar 2024
Hello James, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

8/10 Good

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean. Good amenities
Stayed 1 night in Jan 2024
Response from General Manager on 17 Feb 2024
Greetings from NoMo SoHo, Julia,Thank you for your positive review! Our top priority is to provide a comfortable and enjoyable experience for our guests, and we are delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely,Iwona LukszaHotel Management

6/10 Okay

Cynthia

Travelled with family
Disliked: Amenities, property conditions & facilities
Parking is over pricing and charges early arrival
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Greetings from NoMo SoHo, Cynthia,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about our parking fee and other charges. Currently, we partner with a local garage and have little say in their rates, though we know the garage aims to keep them competitive for our area. Still, we understand your frustration and will pass your comments along to their team. Other than this, we hope your stay with us was a pleasant one and would love to welcome you back to our property should your travels bring you back to our side of town.Sincerely,Iwona LukszaHotel Management

6/10 Okay

Tiffany

Business traveller, Travelled with partner
The hotel was OK. The bed was hard and the room was cold. I also wanted to warm up my food that I bought, but they didn’t have a microwave anywhere in the hotel. They sent me to 7-Eleven, which was about five minutes away from the hotel. Which I thought was ridiculous. It’s OK if there is no microwave in the room that’s fine but how you don’t have a microwave in the whole property for your guest.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Greetings from NoMo SoHo, Tiffany,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We offer our sincere apologies for any inconvenience you encountered while you were here. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Iwona LukszaHotel Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Zaida-Director of Front Office on 1 Mar 2024
Hello Richard,We're thrilled you chose to stay with us! Our team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience, and we hope to welcome you back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location clean and bright
Stayed 4 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Greetings from NoMo SoHo, John,It was such a pleasure having you as our guest recently! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Additionally, we take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Thank you for your great review, and we hope you return soon!Sincerely,Iwona LukszaHotel Management

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zaida-Director of Front Office on 1 Mar 2024
Hello Tiara,We're thrilled you chose to stay with us! Thank you for taking the time to share your experience, and we hope to welcome you back soon!

10/10 Excellent

Daisy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Zaida-Director of Front Office on 1 Mar 2024
Hello Daisy,We're thrilled you chose to stay with us! Thank you for taking the time to share your experience, and we hope to welcome you back soon!

10/10 Excellent

Barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was incredible for the 17th floor you can see all of NYC. It was a gorgeous entranceway and everyone was so kind. Kudos to the bell hop Donny- he is very customer freindly
Stayed 1 night in Jan 2024
Response from Zaida-Director of Front Office on 29 Jan 2024
Thank you for your wonderful review. We're thrilled to hear that our team's exceptional hospitality contributed to a memorable experience. It's also great to know you enjoyed our spectacular view of New York City from your room. We take great pride in our hotel, and the services we offer, and your feedback is a testament to our efforts. We look forward to welcoming you back for another exceptional stay!