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Reviews of Tempo by Hilton New York Times Square

4 out of 5
Tempo by Hilton New York Times Square
1568 Broadway, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1728 out of 2261 reviews" "
Rating 8 - Good. 348 out of 2261 reviews" "
Rating 6 - Okay. 109 out of 2261 reviews" "
Rating 4 - Poor. 39 out of 2261 reviews" "
Rating 2 - Terrible. 37 out of 2261 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Paweit

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall, this is a great hotel to stay at if you’re planning on leaving the hotel and not stay inside all day. There’s not much to do (no pool/spa/etc). But it’s close to a lot of popular tourist attractions, and it’s a very clean/new hotel with water dispensers in the lobby and on some of the floors. Some staff are lacking in customer service. For example, I had a cleaner scoff at me/outright refuse to change out garbages, and a bellman dismiss me- instead choosing to loudly gossip with a co-worker. Probably would not stay here again because of this. However, most workers went above and beyond.
Stayed 4 nights in May 2024

10/10 Excellent

Eunhee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and modern property. Loved the city view room we had. The staff was so nice and very helpful. It helped our vacation to be even more enjoyable. I would come back to stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Gemma Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to be in the centre of everything. Room was very clean and spacious. The bed was the most comfortable I've ever slept in! On 17th floor, noise from sirens could be heard but that's all and didn't disturb my sleep. Room storage and features are perfectly adequate. Aircon worked really well too. Staff as helpful as you would expect, nothing more, but nothing less either. I would happily stay here again.
Stayed 5 nights in May 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer ptoperty so great amenities. People were friendly and very helpful
Stayed 4 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

Dexter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and knowledgeable staff. Will return
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Dexter,Our location in Times Square is often a positive aspect for our guests, and we are delighted that this, too, served your plans well! It was our pleasure to assist you, and your kind recognition will be shared with our team. We are already looking forward to your next visit to Tempo By Hilton New York Times Square. Until next time!Sincerely,Matt Slippoy,General Manager

8/10 Good

Apurva Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasurable stay
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Dear Apurva,This is what we love to hear! We're glad you found your pace at Tempo By Hilton New York Times Square, and hopefully, we will earn five stars the next time you visit. Happy travels!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Betsy Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very helpful. Dino gave great recommendations on things to do with clear instructions. Everything was great!!
Stayed 4 nights in May 2024
Response from General Manager on 22 May 2024
Dear Betsy,We're thrilled to hear you had a positive experience with our team during your stay at Tempo By Hilton New York Times Square. It's fantastic to know that Dino's recommendations were helpful, and we're glad that he contributed to making your stay enjoyable. We appreciate your kind words and look forward to welcoming you back for another five-star experience.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Elyce Hallie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Staff is super attentive. Property has been updated and very clean.
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Dear Jennifer,It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Thank you for your perfect rating, and we hope you return soon!Sincerely,Matt Slippoy,General Manager

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay in New York and the hotel was a great part of it
Stayed 4 nights in May 2024
Response from General Manager on 22 May 2024
Dear Cristina,Thank you for choosing to stay with us at Tempo By Hilton New York Times Square. Our goal is to provide every guest with a great experience, so we're thrilled you enjoyed your visit. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose to visit us again soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in May 2024
Response from General Manager on 22 May 2024
Dear Joel,We're so happy to know that you had a nice time with us overall. Thank you so much for the perfect rating and we hope to see you again soon. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Eyal

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Hilton is a big and rich hotel chain, yet they are greedy!!! No option for late check out for free, not even 30m delay, they asked 50$ for 30m delay. They now moved to become the last option for accommodation.
Stayed 5 nights in May 2024
Response from General Manager on 22 May 2024
Dear Eyal,We are sorry to hear that you didn't have a good time with us overall and we apologize for any disappointment in our check-out policy. Your feedback is gratefully received and will be kept in mind. We hope that everything else was in order for your stay and that you'll join us again soon. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Janie Spruill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and views of Times Square were fantastic. Bring good shoes for all the walking!
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Dear Janie,Thank you for your feedback! We're thrilled you enjoyed our great location and fantastic views. We look forward to welcoming you back for another exciting stay at Tempo By Hilton New York Times Square.Sincerely,Matt Slippoy,General Manager

2/10 Terrible

Raouf

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Sangita Pawar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & clean
Stayed 4 nights in May 2024
Response from General Manager on 21 May 2024
Dear Sangita,It was a pleasure hosting you at Tempo By Hilton New York Times Square. We are thrilled to learn you enjoyed your stay and proud to have earned your five-star rating. Thank you for highlighting our convenient location and fresh environment. We hope to see you again soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My adult granddaughters wanted to be in Times Square snd this was perfect!
Stayed 3 nights in May 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was just excellent.
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Jessica,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your experience, and we hope you return soon.Sincerely,Matt Slippoy,General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room doors were very hard to open and make sure they were completely closed,
Stayed 8 nights in May 2024
Response from General Manager on 21 May 2024
Dear James.Thank you for your feedback. We hope you found comfort and satisfaction during your time with us at Tempo By Hilton New York Times Square. However, we're concerned about the difficulty with the room doors and will have our maintenance team look into this issue promptly. Your comfort and security are important to us, and we appreciate you bringing this to our attention. We hope to provide a smoother experience on your next stay.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place clean good customer service, expensive but nice I wish they had room service I love the room that I stayed.
Stayed 4 nights in May 2024
Response from General Manager on 21 May 2024
Dear Anne,Thank you for your feedback! We're delighted you enjoyed your room and appreciated our attention to cleanliness and customer service. Your suggestion for room service is also noted and will be considered. We look forward to welcoming you back to Tempo By Hilton New York Times Square for another pleasant stay.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Shyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the technology and ease of checking in and out using the Hilton Honors app.
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Shyla,Thank you for your feedback! We're thrilled you enjoyed the technology and ease of checking in and out using the Hilton Honors app. We look forward to welcoming you back to Tempo By Hilton New York Times Square for your next stay with us.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay here!!! Would definitely stay again. It was very clean, new, convenient and overall added a great touch to our stay in NYC!
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Dear Denise,It was a pleasure hosting you at Tempo By Hilton New York Times Square. We are thrilled to learn you enjoyed your stay and we thank you for highlighting our clean and comfortable property. We hope to see you again next time you are in New York City.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Sarah Cullen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! As described!
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Dear Sarah,Thank you for choosing Tempo By Hilton New York Times Square and for sharing your lovely five-star review. We are delighted you enjoyed your stay and look forward to welcoming you back for another wonderful stay.Sincerely,Matt Slippoy,General Manager

8/10 Good

Kelly Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A grest place to stay! - rooms are comfortable and larger than some other places I’ve stayed in nyc. The gym was nice!
Stayed 5 nights in May 2024
Response from General Manager on 21 May 2024
Dear Kelly Anne,Thank you for taking the time to leave us a review as well as the positive feedback. We were glad to hear that you found the rooms spacious and comfortable and the gym was to your liking. We hope you enjoyed your time in the city and look forward to having you stay with us again in the future. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in Times Square, it was beautiful!
Stayed 2 nights in Mar 2024
Response from General Manager on 21 May 2024
Dear Tiffany,Thank you for being a valued guest of Tempo By Hilton New York Times Square. We appreciate your kind words regarding our beautiful property, located in the heart of the city. It was our pleasure having you stay with us, and we cannot wait to see you again the next time you visit the area.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

David Eldridge, Knoxville

Travelled with partner
Everything went well except for a false fire alarm at 3:30 AM on Fri morning on 5/17.
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Dear David,Thank you for staying with us and for your review. We are pleased your experience was wonderful overall. Guest safety is of the utmost importance to us; however, we apologize for any inconvenience with the fire alarm. It was our pleasure having you visit, and we hope to see you again the next time you are in New York.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Tempo by Hilton was a very remarkable place to stay. The hotel staff was very professional, friendly and helpful. The area is right in the heart of Times Square. If I ever visit again, I will most definitely stay here again.
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Shannon, A good life is about pacing and we are delighted that Tempo By Hilton New York Times Square helped provide that for you during your stay. It means a lot to us that you found our staff to be professional, friendly, and helpful which is exactly the kind of service we strive to provide. The unbeatable location in the heart of Times Square is a huge perk, and we are glad it suited your needs perfectly. It would be our pleasure to welcome you back soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, pleasant room and confortable bed.
Stayed 6 nights in May 2024
Response from General Manager on 21 May 2024
Dear Claire,It was our pleasure having you as a guest at Tempo By Hilton New York Times Square. Thank you for complimenting our hotel's outstanding location and comfortable accommodations. We appreciate your kind words and look forward to seeing you again soon!Sincerely,Matt Slippoy,General Manager

8/10 Good

Gladys M, Wesley Chapel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a false fire alarm at 3am one morning that was very concerning. I could not sleep well after that.
Stayed 5 nights in May 2024
Response from General Manager on 21 May 2024
Dear Gladys,Thank you for taking a moment to let us know about your experience staying with us. Guest safety is a top priority for us; however, we apologize for any inconvenience caused by the false alarm. Thank you for your review, and we hope you will consider staying with us again the next time you visit New York.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

fabian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempo was a really nice hotel. It's right in tge heart of Time Square and convenient. The rooms are small but we didnt mind and we knew that coming in sobit wasn't a surprise. Overall this hotel is pretty nice.
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Fabian,We are thrilled you enjoyed your stay at Tempo By Hilton New York Times Square! It is fantastic that the convenient Times Square location suits your needs perfectly. While the rooms may be on the smaller side, we are glad you found them comfortable. It would be our pleasure to welcome you back to enjoy Times Square at your own pace in the future.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Tasha Lee-Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service all around!! Everyday! We used the hotel shuttle service and it was perfect to get us to the airport!
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Dear Tasha,Thank you for taking the time to provide your review of Tempo By Hilton New York Times Square. We're thrilled to hear you received excellent service throughout your stay. Knowing the shuttle service was perfect for your airport commute makes us especially happy. It's our pleasure to ensure a seamless and comfortable experience for our guests. We look forward to welcoming you back.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Lauren Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Omar, San Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not think of anything bad. Everything was positive. Great for our honeymoon gateaway.
Stayed 5 nights in May 2024
Response from General Manager on 22 May 2024
Dear Omar,Congratulations on your nuptials! We are honored you chose to spend your honeymoon with us and delighted you thoroughly enjoyed your stay. Thank you for your perfect rating, and we hope you return soon.Sincerely,Matt Slippoy,General Manager

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm went off at 3 am and staff didn't make an announcement that it was a malfunction for 30-40 minutes.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Bruce,Thank you for bringing this to our attention. We understand how distressing the situation was and regret the inconvenience caused by the communication delay. Ensuring guest safety and comfort is our priority, and we are addressing this issue with our team to improve our response time. We appreciate your understanding and hope to provide a more seamless experience on your next visit.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Mayrose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Few steps away from Times Square. Awesome location!
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Mayrose,Thank you for your feedback. We're glad that our location was so convenient and made such a great impact on your experience. It was our pleasure to host you, and we hope to welcome you back for another terrific stay at Tempo By Hilton New York Times Square soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Times Square.
Stayed 5 nights in May 2024
Response from General Manager on 21 May 2024
Dear Daniel,Thank you for emphasizing our prime location. Our team is proud to offer a convenient and vibrant setting for our guests to explore the city. We look forward to welcoming you back to Tempo By Hilton New York Times Square for another memorable visit.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel. Great staff. I will stay at this hotel the next time I visit NYC.
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Dear Vickie,Thank you for choosing Tempo By Hilton New York Times Square and for your wonderful review. We are delighted to hear you found our hotel beautiful and appreciated our helpful service during your recent stay. It was our pleasure to host you and our team looks forward to welcoming you back on your next visit to the city!Sincerely, Matt Slippoy, General Manager

8/10 Good

syed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location small room as expected overall it was a good stay can’t ask for a better location.
Stayed 3 nights in Feb 2024
Response from General Manager on 18 May 2024
Dear Syed,Thank you for your feedback! We're glad you enjoyed our prime location and had a good stay. We look forward to welcoming you back for another pleasant visit.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Jihye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempo is good place for New york trip.
Stayed 3 nights in May 2024
Response from General Manager on 18 May 2024
Dear Jihye,Thank you for taking the time to leave us a perfect rating. We are glad that you found us suitable for your New York Trip. We are pleased to welcome you to our property, where we believe “ A good life is about pacing. Set your own pace at Tempo.” Come join us anytime your plans bring you back to NYC, and we are sure we will continue to meet all your expectations. Until next time!Sincerely,Matt Slippoy,General Manager

8/10 Good

Brent, Warren

Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
super nice place! right in the middle of time square
Stayed 2 nights in May 2024
Response from General Manager on 18 May 2024
Dear Sarah,Thank you for taking the time to provide your review of Tempo By Hilton New York Times Square. We are delighted to hear you enjoyed the atmosphere of our establishment. Being in the heart of Times Square allows our guests to explore at their own tempo. It would be our pleasure to welcome you back again soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Kim Yong, Singapore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 6 nights in May 2024
Response from General Manager on 16 May 2024
Dear Yong,Thank you for your review and for staying with us at Tempo By Hilton New York Times Square. It was a pleasure having you as our guest, and we are delighted you enjoyed your visit. Please stop by and see us again the next time you are in the city!Sincerely,Matt Slippoy,General Manager

6/10 Okay

Robert Lee Petty

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The restaurant staff hid the tipping fee and itemized the wrong food orders to increase the bill amount. The front of house was at least friendly.
Stayed 4 nights in Mar 2024
Response from General Manager on 16 May 2024
Dear Robert,We are very sorry to hear about your experience. Rest assured, we will investigate this matter and take action where necessary to ensure this does not happen again. On a positive note, we're glad our front desk team made you feel welcome, and we look forward to making your next stay even more exceptional.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Brenda Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice and room was pretty and clean. Next to subway and within walking distance of many tourist spots. Loved it!
Stayed 4 nights in Apr 2024
Response from General Manager on 16 May 2024
Dear Brenda,It sounds like you set your pace here at Tempo By Hilton New York Times Square! Hosting you was a treat, and we're so glad our team and accommodations served you well. Anytime your travels bring you to the city, we hope to be your first stop for fun and relaxation!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Tamilla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Tamilla,Thank you for your perfect rating! It was our pleasure to welcome you to Tempo By Hilton New York Times Square. We hope you were able to set your own pace here while visiting the Big Apple, and we hope to see you again soon for another fantastic stay. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location and the room was beautiful. The automatic shades in the room were a cool feature. Staff is friendly and helpful. They were great at organizing our car to the airport on departure day.
Stayed 3 nights in May 2024
Response from General Manager on 16 May 2024
Dear Stephen,Thank you so much for taking the time to share your thoughts on your recent visit! We're thrilled our hospitable team left a memorable impression on you, and we hope our fantastic location allowed you to set your own pace while exploring the Big Apple. Receiving recognition for our lovely accommodations is always appreciated as well. It was truly our pleasure to welcome you here, and we hope you return soon!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

mathew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern hotel, great gym, very clean and walking distance from many attractions and public transport.
Stayed 4 nights in May 2024
Response from General Manager on 16 May 2024
Dear Mathew,It is wonderful to know that you had an excellent experience with us! We're thrilled our fabulous location allowed you to set your own pace while exploring the Big Apple, and we appreciate you mentioning the high standards of cleanliness we adhere to. Thank you for your perfect rating, and we hope you return soon for another great stay at Tempo By Hilton New York Times Square!Sincerely,Matt Slippoy,General Manager