Bar (on property)

Reviews of The Life Hotel

3.5 out of 5
The Life Hotel
19 West 31st Street, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 485 out of 1003 reviews" "
Rating 8 - Good. 291 out of 1003 reviews" "
Rating 6 - Okay. 143 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Cianie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I like the decoration of the property. it has history of the life magazine. I like the combination of the brass and hard wood floors. There's still work to do. The lounge is nice but not finished. Looking forward for it to have the bar and dining open.
Stayed 1 night in Feb 2024
Response from Customer Service on 16 May 2024
Cianie, thank you for sharing your thoughts on the Life Hotel New York. It is wonderful to hear that you enjoyed the historic decoration and unique design elements. Your patience regarding the completion of the lounge and upcoming bar and dining areas is very much appreciated. We're looking forward to welcoming you back for an even better experience.

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked pretty last minute so we undoubtedly got what is probably the least desirable room. It was in the back on the first floor so no natural light and low ceilings. The room was nice otherwise. The renovation is fun with an industrial period feel. The lobby is designed to be a bar/lounge but it was empty/non operational. I was frustrated and the added fee charged AT the hotel - apparently a NYC tax which had been part of the original total Expedia presented. I thought initially it was ON TOP of the already pricey cost.
Stayed 1 night in Mar 2024
Response from Customer Service on 16 May 2024
Katie,Thank you for sharing your experience. It is regrettable that the room location and the added fee detracted from your stay. It's positive to hear you appreciated the industrial design and the room’s ambiance. The fee misunderstanding is noted, and clarifications have been made more transparent. Your feedback is valued and helps in our ongoing improvements.

8/10 Good

Elena

Travelled with group
Liked: Cleanliness
Excellent location and cleanliness
Stayed 6 nights in May 2024
Response from Customer Service on 15 May 2024
Elena, thank you for choosing the Life Hotel New York and sharing your commendations on our location and tidiness. We truly appreciate your feedback and hope to welcome you back soon!

6/10 Okay

Kathy

Travelled with family
Disliked: Amenities, property conditions & facilities
We had a room without a window… like it led to a sketchy interior space filled with dirty rags and ladders. Glad we didn’t have an emergency. Room was noisy.
Stayed 4 nights in Mar 2024
Response from Customer Service on 14 May 2024
Kathy, your feedback is appreciated, particularly about your room selection. We're sorry to hear about your concerns regarding the interior space; safety and cleanliness are a priority for us. We also regret that you experienced noise disturbances during your stay. Your comments will be shared with our team members to thoroughly address these details for future guests.

10/10 Excellent

Anelina

Liked: Cleanliness, staff & service, property conditions & facilities
It is in an excellent location, and the rooms are very nice, comfortable and clean, even though they aren’t very big. The building feels very safe and quiet.
Stayed 5 nights in May 2024
Response from Customer Service on 14 May 2024
Anelina, the Life Hotel New York team appreciates your comments. We're thrilled you enjoyed our prime location, the comfort and cleanliness of our rooms, and the peace and security our premises offer. Size is often a trade-off in bustling cities, but we continually strive for our guests' comfort. Your positive feedback means a great deal to us. We hope to have the opportunity to welcome you again soon.

10/10 Excellent

Cedric

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 7 nights in May 2024
Response from Customer Service on 11 May 2024
Cedric, we're thrilled you had a pleasant stay at Life Hotel New York. We hope to have the opportunity to host you again in the future!

4/10 Poor

Frank

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The ground floor was being refurbished and there was no bar or drinks facility. Not even tea except early mornings. Room was small with no space for luggage etc.
Stayed 8 nights in Apr 2024
Response from Customer Service on 10 May 2024
Frank, we appreciate your feedback regarding your recent stay with us. It sounds like you found the ongoing renovations and range of in-room amenities less than ideal. Rest assured that the refurbishment aims to improve the overall guest experience. As for the room dimensions that seemed limiting for your luggage, we offer a variety of room types to better suit guests' needs. Your experience is important to us and your insights are instrumental in our continuous efforts to better our guest offerings. We hope for another chance to earn your satisfaction in the future.

8/10 Good

Alexander

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Customer Service on 11 May 2024
Alexander, we appreciate your positive rating of Life Hotel New York on Expedia. We're glad to know that you enjoyed your stay with us and hope to have the opportunity to welcome you back in the near future.

6/10 Okay

Armando

Business traveller, Travelled with partner
Liked: Cleanliness
The location is amazing and very walkable to all areas in NY. The check in was good. Unfortunately at our stay there was a MAJOR incident and the fire alarm went off in the middle of the night, in the same floor we stayed. Because of this the emergency light start flashing in our room and even after they turned off the fire alarm, the light kept blinking. They did change us to a different room at the 10th floor after they sent someone and realized there was a malfunction with the emergency light. There was no apology or any acknowledgment of the issue when we checked out. NOTHING.
Response from Customer Service on 8 May 2024
Armando, it's pleasing to hear that you found our location convenient. However, it's regrettable that your experience was somewhat impacted by the unforeseen circumstances regarding the fire alarm and your room lighting. It certainly isn't indicative of the comfort and peace we aim to provide our guests. While glad we were able to address your room concern, a lack of acknowledgment upon your departure is not reflective of our commitment to superb guest relations. We appreciate your feedback as it helps us improve our future guests' experiences. We hope you'll give us another opportunity to provide you with a smoother stay.

4/10 Poor

Elliot

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bedrooms were very small and cramped
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 May 2024
Elliot, we regret to hear that you found our accommodations to be less spacious than anticipated. We appreciate your feedback as it helps us understand where we can enhance our guest experience further. We hope for another opportunity to create a more positive stay for you in the future.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and beautifully decorated rooms. Staff were always helpful and polite. Will definitely use this hotel for our next visit.
Stayed 6 nights in Apr 2024
Response from Customer Service on 5 May 2024
Jonathan, thank you for your delightful feedback! We're thrilled you found our rooms at the Life Hotel New York to be not just clean and roomy, but also aesthetically pleasing. It's fantastic to know that our cordial team members were always at hand to assist. We absolutely look forward to accommodating you during your next visit.

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. While the area is very busy and can be loud, the room itself was quite quiet, and we weren't disturbed by noise from neighboring rooms. The hotel is really near major bus and train lines. We'll stay again!
Stayed 11 nights in Apr 2024
Response from Customer Service on 4 May 2024
Sue, it's heartwarming to hear that you enjoyed the tranquility of your room at Life Hotel New York and found the location optimal for transportation. We're also thrilled our team members made a strong impression with their friendliness and assistance. We eagerly look forward to your return!

8/10 Good

German David

Stayed 2 nights in Mar 2024
Response from Customer Service on 3 May 2024
German, thank you for your positive rating of Life Hotel New York. We're glad that you had a pleasant experience and hope to have the opportunity of welcoming you again in the near future.

6/10 Okay

Hazel

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our stay was not bad it’s a great price to be in the city and be walking distance from everything. It’s a small boutique style hotel so if you are used to commercial hotels it’s is not that. Housekeeping does a great job at cleaning the rooms when you’re out and will come back if you need more time. Only downside was that the bathroom drains were slow so water pools up and takes a while to go down and there was no net for the windows to ventilate the bathroom incase it gets too humid. The bed creaks a bit on the hard wood so that’s something to be mindful of if you are easily bothered. The staff were nice and helpful. No there is not breakfast but they do have tea options and the restaurant is still under construction.
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Hazel, thank you for sharing your experience. We appreciate your recognition of the convenient location and commendable cleanliness maintained by our team members. We regret to hear about the inconvenience caused by the bathroom facilities. We assure you that we are mindful of these details to further improve your next stay. It's great to hear our team members were able to assist you and we certainly hope to elevate your experience once all our facilities, including the restaurant, are fully functional.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the life hotel. The room size was lovely. We had a long stay (2 weeks). The bed was large and comfortable but was rather squeaky. The room was very dark which was good for sleep ins but meant limited natural light. However as it was at the back of the hotel it was very quiet which is great during all the sirens of NYC. They made our rooms lovely on the days we requested it, always offering us things we needed for the room outside of those days. The staff really made this place and would be the main reason I would return. They would give us recommendations and always greet us warmly. Thank you very much. It's a great option for staying midtown Manhattan. Super close to everything, times square, Madison square garden, parks, cafes, Korea town, subway. Worthwhile.
Stayed 13 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Rebecca, we're thrilled your stay at Life Hotel New York ticked all the right boxes! Your kind words about your room's comfort, coupled with our team's warm hospitality, truly made our day. While it's noted you had some minor trouble with the bed and lighting, we're glad that it didn't affect your overall experience, as you enjoyed the tranquility our hotel offers amidst NYC's hustle and bustle. It's delightful to know that our central location made your stay worth your while. We look forward to welcoming you back for another stellar New York experience.

10/10 Excellent

Mai

Stayed 3 nights in Feb 2024
Response from Customer Service on 25 Apr 2024
Mai, it's wonderful to know you had an excellent experience at Life Hotel New York. The team and management truly extend their gratitude for your five-star rating. We hope you choose to stay with us again in the future!

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique old-fashioned style, but clean and renovated. Would recommend
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Apr 2024
Mahmoud, it's wonderful to hear that you appreciated the historic charm and cleanliness of Life Hotel New York. We're pleased you would recommend us. It would be an honour to host you again in the future.

10/10 Excellent

Keiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Keiona, it's wonderful to see your perfect rating for Life Hotel New York! Your support means a great deal to us and we sincerely hope to welcome you back in the future for another outstanding stay. Safe travels until then.

8/10 Good

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay - centrally located. I really wish they had a dining facility in house
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Daryl, it's heartening to learn that you found Life Hotel New York to be an excellent place to stay, due to its prime location. In terms of in-house dining, we appreciate you expressing your preference. While we currently do not have a dining facility on-site, there's a wealth of delightful local eateries in our vicinity to explore. We truly appreciate your constructive feedback and hope to welcome you back in the not too distant future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel , small rooms - But very clean ! Bathrooms are generous and they have tubs ! Excellent for friends, I would say possibly more female clientele because of its consolidated spaces . Very chic
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Apr 2024
Karen, it's great to hear that you found Life Hotel New York to be beautifully maintained and appreciated its chic atmosphere. We're glad the cleanliness of our rooms, especially the spacious bathrooms with tubs, met your expectations. Although the rooms may not be expansive, we hope they offer you a cozy and comfortable environment. We're already looking forward to welcoming you back!

10/10 Excellent

Jenai

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and cute settings
Stayed 6 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Jenai, it's wonderful to hear you enjoyed your stay at the Life Hotel New York, highlighting our prime location and charming ambiance. We value your feedback and hope to welcome you back soon.

6/10 Okay

Robert James George

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
It was ok
Stayed 6 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Robert, thank you for sharing your thoughts. It sounds like your stay was adequate but didn't meet your full expectations. This informs us that there's still room to enhance our guest experience. Your feedback is valuable to us and will be considered for improvement.

10/10 Excellent

Marqaevion

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great spot
Stayed 5 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Marqaevion, we're thrilled to hear you enjoyed your stay at the Life Hotel New York and found it to be a great spot. We look forward to your next visit.

8/10 Good

carole

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here man times. Love the beds, the room design and the staff.
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Carole, it's wonderful to hear you're a repeat guest at Life Hotel New York. We're thrilled that you've grown fond of our comfortable beds and unique room aesthetics. Our team members strive to continuously provide excellent service, and we're delighted this has resonated with you. Looking forward to your next visit.

2/10 Terrible

Tom, Palisades Park

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was double charged
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Tom, it is regrettable that you've had some concerns regarding your bill. We take all financial matters seriously and wish to assure you that instances of overcharging are uncommon. We encourage you to reach out to our front desk team for immediate resolution. We understand that these scenarios can disrupt the overall experience and appreciate your understanding as we work to rectify this matter.

8/10 Good

Cindy, Waxhaw

Liked: Cleanliness, staff & service, property conditions & facilities
Would have received 5 stars if the bar area was up and running.
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Cindy, it's a pleasure to know that you enjoyed your stay at Life Hotel New York. We understand your comments regarding our bar area. Please rest assured we're continuously working to provide all our guests a completed experience. We're looking forward to having you with us once again, ideally when our bar area is fully operational.

10/10 Excellent

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great homey property. So clean and staff was excellent
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Ann Marie, thank you for sharing your delightful experience at Life Hotel New York. We're thrilled you found our property to have a wonderful, home-like atmosphere and that our team members provided exceptional service. It's also great to hear you enjoyed our commitment to cleanliness. We aim to provide our guests with a comfortable and enjoyable stay. Looking forward to welcoming you back soon!

10/10 Excellent

Darrell, Tempe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Apr 2024
Thank you for the excellent rating, Darrell!Our goal is to go above and beyond to ensure our guests have a memorable experience at Life Hotel New York! We look forward to hosting you again soon.

6/10 Okay

Rigoberto

Travelled with partner
Liked: Cleanliness, staff & service
Great place to stay!
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Rigoberto, it's wonderful to read that you found Life Hotel New York to be such a fantastic option for your travels. We sincerely appreciate your feedback and hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Nashar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff ans the proximity to everything. It was quiet but close to everything
Stayed 3 nights in Jan 2024
Response from Customer Service on 10 Apr 2024
Nashar, it's delightful to know you enjoyed your stay at Life Hotel New York. We're thrilled to hear that our prime location offered convenience and our team members ensured a tranquil, yet engaging experience. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Barnaby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel overall was very good. The room was spacious and the bed very comfortable. The bathroom was nice and the shower was also excellent. The only problem we had during our stay was the staff we interacted with. The majority of staff we spoke to were short with us and not very welcoming or forthcoming. We would stay again despite this.
Stayed 6 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Barnaby, it's heartening to hear that you appreciated the comfort and spaciousness at Life Hotel New York. In reference to your experience with our team members, we value the constructive feedback and assure you that we are making strides to better our guest interactions. We are looking forward to welcoming you back to Life Hotel New York, aiming to provide an even more pleasing stay.

8/10 Good

jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
staff was great, location is good. id definitely go back!
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Jennifer, thank you for your feedback! We're thrilled to hear you enjoyed your stay at Life Hotel New York and appreciated our prime location. Your positive comments about our great team members are truly appreciated. We can't wait to welcome you back again in the future!

10/10 Excellent

Jahaira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was pleasant the room was nice and comfortable. The neighborhood was amazing!
Stayed 6 nights in Feb 2024
Response from Customer Service on 9 Apr 2024
Jahaira, thank you for taking the time to share your positive experience at Life Hotel New York. We're delighted you found your room to your liking and appreciated the vibrant surroundings. We can't wait to welcome you back. Thank you once again for choosing us.

4/10 Poor

Melissa

Travelled with family
Disliked: Staff & service, amenities
We stayed there for 5 nights. The hotel is very well located but that’s probably one of the only positive point. We would not recommend that hotel for the following reasons: 1- there is no food or bar on site 2- the staff was unhelpful and some of them were rude. We experienced poor customer service. 3- the second bed in our room (a sofa bed) was hard and uncomfortable 4- the facilities are not well maintained with old pipes that make enough noise to wake you up at night 5- the room was fitted with an old out dated heating/ac unit.
Stayed 5 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Melissa, thank you for your feedback. While it's uplifting to hear you found the location optimal, it's concerning to hear about the issues you faced during your stay. It’s regrettable you weren’t pleased with the lack of onsite food and bar, as well as with the perceived courtesy of our team.Additionally, we understand your concerns about certain aspects of room comfort and maintenance. Hearing about your negative experience with the supplementary bedding gives us valuable insight for improvements. Our goal is to deliver a satisfying experience for all guests and we'll take your notes into consideration.We hope to have the opportunity to give you a more pristine and comfortable experience in the future.

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness
The property is very well located. The rooms are small, but well appointed the disappointment comes from the maintenance factor. We were in two rooms and neither safe worked. There were problems with the lighting. The towel rack was falling off the wall, but the staff were wonderful and helpful except for maintenance.
Stayed 8 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Christopher, it's heartening to know you found our location advantageous and rooms well-fitted. We apologize if the condition of certain amenities didn't meet your expectations. We value your feedback and will certainly address any concerns relating to our maintenance. We're glad, however, that our team members could assist and contribute positively to your stay. Thank you for your input, and we'll strive to ensure your future visits show improvements.

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Receptionist at the check out desk was incredibly rude, dismissive, unhelpful and condescending. I queried about some payments I made upon check in the and queried if these were for deposit or hold and the reception male staff raised his voice at me, shutting me down and increasingly got aggressive with his tone that my husband had to step in to check what was going on. Other guests in line behind me were so shocked at the way he responded. It left a very bad taste and negative lasting memory of my stay here although everything else was great about this hotel. Very unfortunate and sad that I was mistreated by that male reception staff.
Stayed 4 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Thank you for bringing this matter to our attention. We take such feedback very seriously and would like to assure you that the incident has been reported to hotel management. They are currently investigating the situation to ensure that appropriate measures are taken and such an unfortunate experience is not repeated. We are committed to providing a pleasant stay for all our guests.Thank you

8/10 Good

Adrianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, nice staff.
Stayed 4 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Adrianne, it's wonderful to hear that you appreciated the charm of Life Hotel New York, as well as the courtesy of our team members. We hope to have the pleasure of welcoming you back to the hotel in the future.

8/10 Good

John

Travelled with group
Really great stay. Room was a bit smaller than expected but was fine. Comfy bed, nice and quiet and helpful staff. Well located for Penn Station and MSG.
Stayed 4 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
John, it's wonderful to know you enjoyed your stay at the Life Hotel New York. We're pleased the comfort of our beds and the tranquility of our rooms added to your positive experience. Our team members always strive to assist our guests, and hearing feedback like this brings a smile to our faces. The hotel's convenient location near Penn Station and MSG makes it an ideal base for exploring the city. Thank you for your review, we look forward to welcoming you back in the future.

8/10 Good

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel. There was no mini fridge and the rooms were a bit smaller than expected, but all in all, we would stay here again. The hotel is in the perfect spot and Korea town was such an amazing experience.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Kristen, it's wonderful to hear how much you enjoyed your stay at Life Hotel New York and appreciated our location near Koreatown. Your feedback about the room size and lack of mini fridge have been noted and we're glad to know that these minor details didn't stop you from considering another stay with us. We eagerly look forward to your return.

8/10 Good

daniel

Travelled with partner
Liked: Cleanliness
The room is sparse. No bureaus and limited closet space. TV did not work. The hotel has no amenities.
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Daniel, thank you for sharing your comments. It's unfortunate to learn about the lack of adequate storage in your room and the issue you faced with the television. We often refine our minimalistic design in order to maximize space efficiently, and we regret that this wasn't a perfect match for your needs. While our hotel may not boast an extensive list of amenities, we strive to provide an exceptional stay experience through our committed team members and exceptional services. We appreciate your feedback and look forward to the possibility of serving you better in the future.

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Phoebe, it's wonderful to hear you appreciated the friendliness of our team members at Life Hotel New York. We hope to welcome you back soon!

10/10 Excellent

Sara Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern is to know when exactly will I receiving my $50 refund???
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Sara, thank you for choosing Life Hotel New York for your stay. We're glad to hear you had a good experience, and please know that your deposit will be received 3-5 business days after the check out. Thank you and we hope to see you again soon.

10/10 Excellent

Deborah, Holbrook

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice - I actually thought the room was bigger than most NYC hotel rooms I’ve stayed at before. I’ve seen a lot of reviews on here saying the rooms are small - it’s NYC and every building is old. Not sure what people are expecting, it’s not Disney world. Good location, walkable to a lot of sights and public transit. Enjoyed my stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Deborah, thank you for taking the time to share your positive experience at Life Hotel New York. We appreciate your understanding of the unique charm of our city's architecture! Also, it's delightful to hear that our location suited your plans perfectly and you had a pleasant visit. We look forward to your return, making your next stay as enjoyable as this one.

8/10 Good

Chelsea Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a location where I could walk to the attractions in New York I wanted to see and was near the subway as well. The hotel room was clean and was sufficient enough for my two night stay in New York.
Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Chelsea Anne, thank you for choosing Life Hotel New York for your stay. We're thrilled to hear you enjoyed our prime location in proximity to New York's attractions and the convenience of nearby transportation. It's also pleasing to learn that our cleanliness and room comfort met your needs during your two-night stay. We appreciate your positive comments and hope to welcome you back on your next visit to New York.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff and clean. Squeaking bed springs from wire frame are amusing - the bed was very comfortable. Bathroom was small but well designed and sparkling clean. Elevator is small so avoid checkout rush hour. A well-done renewal of an old building, so the issues mentioned are, to me, part of the charm. I will stay again.
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
David,Thank you for staying with us at Life Hotel New York and for sharing these supportive remarks! We're thrilled that you appreciated our central location, welcoming colleagues, and spotless premises. Your comments about the quirkiness of our bed frames and the well-executed renovation of our vintage building are truly uplifting.We're immensely grateful for your understanding regarding the minor challenges which, as you correctly observed, lend character to our hotel. We eagerly look forward to your return visit, ensuring an experience just as delightful, if not more so.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most wonderful stay at The Life Hotel. My king bed was so comfortable and the high ceilings helped the room feel so spacious. And finding the robe was the best surprise! Being right in Koreatown, I could enjoy the most delicious food only steps away from the hotel, some places even being open till 3:30 in the morning! The staff were friendly and extremely helpful, and I appreciated the wifi access so I could continue to work remotely while travelling. I will remind travellers that with all the added tech in hotel rooms nowadays (tv, wireless charger, phone) and hotel hallway lights always being on, there’s extra light within the room that can make it difficult to sleep if you’re sensitive to that kind of thing, but I always bring an eye mask so I still had the most restful sleeps.
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Kendra, it's fantastic to hear about your wonderful experience at The Life Hotel New York. We're glad that you found your king bed comfortable and our high-ceilinged rooms utterly expansive. It's a delight to learn that details like the surprise robe added to your comfort. Our unbeatable location in Koreatown certainly makes enjoying diverse culinary delights convenient, right at your doorstep.Our team members strive to offer warm hospitality and tech-support so guests can balance work and leisure effortlessly; we're pleased to know you appreciated that. Your acknowledgment of the added tech might be illuminating for the light-sensitive guests, yet it's wonderful to learn you had restful sleeps regardless. We're looking forward to welcoming you back to our property in the future.

8/10 Good

leah

Liked: Cleanliness, staff & service
Overall we had a great experience staying at this hotel and the area central to many sites
Stayed 7 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Leah, we appreciate your positive sentiments about your experience at Life Hotel New York. It pleases us to know that our central location enhanced your stay. We hope to be your choice destination again the next time your travels bring you to New York.

10/10 Excellent

Yanet, Miami

Stayed 1 night in Mar 2024
Response from Customer Service on 17 Apr 2024
Yanet, it's wonderful to hear that you had a delightful experience at Life Hotel New York. We are committed to making all of our guests' stays pleasant. We look forward to having you with us again soon.

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very clean.
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Kim, as the commitment towards maintaining cleanliness is a top priority, it's gratifying to hear that this aspect of your stay at Life Hotel New York lived up to your expectations. Thank you for your valuable feedback. We hope to have another opportunity to serve you even better during your next visit.

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for seven nights, loved the classic feel of the hotel, room was small but expected for NYC, staff were friendly, bed was comfortable and everything was very clean. We could hear noise from other guests while they were in the halls, but I find that's very common in hotels. The area felt very safe, and we were able to walk easily to numerous destinations, one block to the subway, and 3 blocks to Penn station where we got the train from Newark. Very happy with our stay, Thanks!
Stayed 7 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Amelia, we're thrilled to hear your seven-night stay at Life Hotel New York exceeded your expectations. It's wonderful to learn that our classic ambiance, comfortable bed, cleanliness, and friendly team members were appreciated. We're pleased our central location provided you with easy access to various destinations and transport links. We highly value your feedback regarding the hallway noise and will consider it for our ongoing improvement. Looking forward to warmly welcoming you back. Thank you for your positive review!