Dear William, Thank you for being our guest and for your candid review. We are glad you loved our ideal location and found us of great value. However, we are sorry that you found your mattress and pillows to be uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. Furthermore, we are also sorry you felt our property needed updating. We value all of your comments as we are continually striving to ensure a flawless visit for every guest. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Denise Luna,General Manager

Dear Barbara, Thank you for being our guest at Virgin Hotels New York and for your kind rating. We are pleased to know that you enjoyed some aspects of your stay and our well-appointed accommodations. Having said that, we have taken additional note of your comments regarding the housekeeping services and will share this with our team to ensure they are consistent in service delivery. It was a pleasure serving you, and we look forward to welcoming you back.Sincerely,Denise Luna,General Manager

Dear Rogelio, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly loved our location was ideal for your plans combined with our immaculate and relaxing accommodations with the amazing view. We appreciate you mentioning the attentive and thoughtful service from our devoted associates. We will surely share your compliments with Mark. We're excited to inform you that our Exhale Spa is now accepting reservations, and we look forward to your revisit soon!Sincerely,Denise Luna,General Manager

Dear Ricardo, Thank you for choosing Virgin Hotels New York and for your perfect rating. We are pleased to know that you loved our well-appointed accommodations in addition to the outstanding service you received from our courteous colleagues. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation. We look forward to your return.Sincerely,Denise Luna,General Manager

Dear Jennifer, Thank you for reviewing your stay at Virgin Hotels New York and for your perfect rating. We are thrilled to read that you loved our location along with the amenities we provide. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We hope to see you soon.Sincerely,Denise Luna,General Manager

Dear Angelo, Thank you for staying at Virgin Hotels New York and for your kind rating. We are pleased to know that you loved our spotless property along with the immaculate accommodations and roof-top terrace. However, we are sorry for any inconvenience caused due to the service issues you had in our on-site restaurant. We will share your comments appropriately and are grateful for your patience. It was a pleasure serving you, and we hope to welcome you back.Sincerely,Denise Luna,General Manager

Dear Christopher, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Denise Luna,General Manager

Dear Stacy, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Denise Luna,General Manager

Dear Perry, Thank you for the outstanding review of your visit to Virgin Hotels New York. We are thrilled to read that you thoroughly loved the exceptional service you received from our courteous colleagues as well as our relaxing and well-appointed accommodations. It was a pleasure serving you, and we look forward to welcoming you back.Sincerely,Denise Luna,General Manager

Dear Vincent, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience at our hotel. We are also pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager

Dear Robert, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Denise Luna,General Manager

Dear Maria, Thank you for the great rating! We are glad you enjoyed your time here at Virgin Hotels New York. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We look forward to your return.Sincerely,Denise Luna,General Manager

Dear Daland, We are thrilled you had an excellent stay at Virgin Hotels New York, and we appreciate the fantastic rating. We're excited to inform you that our Exhale Spa is now accepting reservations! It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Denise Luna,General Manager

Dear Cheryl, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you loved the exceptional service from our devoted associates and had a fantastic stay. We look forward to welcoming you back to our area.Sincerely,Denise Luna,General Manager

Dear Tiesha, It is wonderful to know you enjoyed everything about your time at Virgin Hotels New York and that we exceeded your expectations. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

Dear Rus, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We are also pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager

Dear Rosilene, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Denise Luna,General Manager

Dear Mark, Thank you for being our guest and for sharing your feedback with us. It is wonderful to read that we exceeded your expectations and that you were especially happy with your spacious accommodations. We also appreciate you mentioning our convenient location and devoted staff. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for us, and we are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise LunaGeneral Manager

Dear Angela, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. We are also sorry for the maintenance issues you faced in your room, and we will share your comments with our team to ensure those are fixed immediately. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Denise LunaGeneral Manager

Dear Jianping, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are thrilled to read that you loved our beautiful property along with the time utlizing our amenities and the amazing views. We appreciate you mentioning the exceptional service you received from our courteous colleagues. Thank you again, we look forward to welcoming you back on your next visit to our area.Sincerely,Denise Luna,General Manager

Dear Ms. Vu, Thank you for choosing to stay at Virgin Hotels New York and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we want to apologize for the wait time you had with our elevators during your visit. We certainly understand your frustration, and we are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests and hope you will stay with us again for a more seamless experience.Sincerely,Denise Luna,General Manager

Dear Charlie, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly enjoyed our fantastic location in addition to the exceptional service from our devoted associates. We appreciate you mentioning the time utilizing our amenities. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely,Denise Luna,General Manager

Dear Andrew, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We're excited to inform you that our Exhale Spa is now accepting reservations, and we look forward to many more visits to Virgin Hotels New York.Sincerely,Denise Luna,General Manager

Dear Felix, We are thrilled you had an excellent stay at Virgin Hotels New York, and we appreciate the fantastic rating. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise LunaGeneral Manager

Dear Bertus, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Denise Luna,General Manager

Dear Kristen, Thank you for selecting Virgin Hotels New York and for your kind rating. We are pleased to read that you loved our spacious accommodations and our spotless property. We appreciate you mentioning our location was convenient for your plans. However, we truly regret that not all our team members delivered the high standard of hospitality we aim for. We will work to address these inconsistencies and we greatly appreciate your valuable comments. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Denise Luna,General Manager

Dear Bridgette, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are pleased to read that you enjoyed our location was convenient for your plans and had a pleasant stay. However, we are disappointed that we did not meet all of your expectations. We appreciate you for sharing your concerns about not being able to make good use of the offered benefits with our destination fee. We will share your feedback with our team as we are committed to providing the best experience for our guests. We hope you will consider staying with us on your next visit to our area.Sincerely,Denise Luna,General Manager

Dear Fotini, Thank you for reviewing your stay with us at Virgin Hotels New York. We are delighted to read you enjoyed the atmosphere during your stay with us. It is wonderful to know you had such a positive experience and that you would consider returning in the future. We look forward to welcoming you back for another great visit.Sincerely,Denise Luna,General Manager

Dear Brehan Elizabeth, Thank you for your outstanding review. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Virgin Hotels New York.Sincerely,Denise Luna,General Manager

Dear Joselaine,Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Denise LunaGeneral Manager

Dear Lee, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Virgin Hotels New York. It is nice to see you liked our service and that our location was perfect for your needs. We hope you are already planning another visit our way. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise LunaGeneral Manager

Dear Ian, Thank you for being our guest and for the feedback. We are glad to read you liked your clean accommodations and the service provided by our staff. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Sincerely,Denise LunaGeneral Manager

Dear Kelly, It was a pleasure having you as our guest at Virgin Hotels New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. While planning your next stay with us, don't forget to reserve some time at Exhale Spa; the perfect complement to your city escape.Sincerely,Denise LunaGeneral Manager

Dear Abdullah, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Denise Luna,General Manager

Dear Marat, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you loved our excellent accommodations along with the delicious food we served at our on-site bar and restaurant. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise Luna,General Manager

Dear Suhanna, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Denise Luna,General Manager

Dear Alexander, Thank you for your excellent rating. We are pleased you enjoyed your time with us. We are delighted to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager

Dear Damjana, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

Dear Mindia, We are pleased to receive your generous rating for Virgin Hotels New York. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Denise Luna,General Manager

Dear Bernice, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly enjoyed our well-appointed accommodations and found us at an excellent value. It was a pleasure serving you, and we look forward to hosting you again.Sincerely,Denise Luna,General Manager

Dear Patrick, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Denise Luna,General Manager

Dear Jared, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Virgin Hotels New York and that we exceeded all of your expectations. While planning your next stay with us, don't forget to reserve some time at Exhale Spa; the perfect complement to your city escape.Sincerely,Denise Luna,General Manager

Dear Nayiri, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Denise Luna,General Manager

Dear Gideon, Thank you for the excellent review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly enjoyed our well-appointed accommodations along with the lobby. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa.Sincerely,Denise Luna,General Manager

Dear Plamen, We appreciate your excellent rating and are delighted to know that you enjoyed your time with us and had an outstanding stay. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

Dear Dennis, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are delighted to know that you enjoyed many aspects of your visit and had a pleasant stay. Having said that, we have taken additional note of your comments regarding the valet and will address this properly so we can avoid this in the future. We are grateful for your patience and hope to see you soon.Sincerely,Denise Luna,General Manager

Dear Taylor, Thanks for the outstanding rating! We are delighted your time at Virgin Hotels New York was so great, as we always strive for excellence. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise Luna,General Manager

Dear Breighanna, Thank you for the excellent review. We are thrilled we met your expectations for a fantastic stay at Virgin Hotels New York. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you revisit soon!Sincerely,Denise Luna,General Manager

Dear Ron, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Denise Luna,General Manager