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Reviews of Clayhanger Guest House

3.5 out of 5
Clayhanger Guest House
40-42 King Street, Newcastle-Under-Lyme, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 132 out of 203 reviews" "
Rating 8 - Good. 53 out of 203 reviews" "
Rating 6 - Okay. 10 out of 203 reviews" "
Rating 4 - Poor. 8 out of 203 reviews" "
Rating 2 - Terrible. 0 out of 203 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and informative proprietor...... everything explained.
Stayed 1 night in Apr 2024
Response from Kevin on 26 Apr 2024
Hi Stuart, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great Guest House for economy.
Stayed 1 night in Apr 2024
Response from Kevin on 22 Apr 2024
Hi Peter, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff who go the extra mile to look after you. Rooms are always clean and at a good price
Stayed 1 night in Mar 2024
Response from Kevin on 29 Mar 2024
Hi Ali, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kevin on 1 Mar 2024
Hi Peter, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Rob

Stayed 1 night in Feb 2024
Response from Kevin on 14 Feb 2024
Hi Rob, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Ahmad Ardashier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best short stay
Always amazing
Stayed 1 night in Feb 2024
Response from Kevin on 12 Feb 2024
Hi Usman, Thank you, my amazing guest for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Ok, not great
Very narrow beds, mould around window sills, remote control needs to be cleaned.
Stayed 1 night in Feb 2024
Response from Kevin on 6 Feb 2024
Dear guest,Thank you for sharing your feedback regarding your recent stay with us. We greatly appreciate your comments, as they help us identify areas for improvement.We apologise for any discomfort you experienced.We are also aware of the issue with mould around the window sills, and we have scheduled maintenance to address this promptly. We aim to provide a clean and pleasant environment for our guests.Your feedback is essential in our continuous efforts to provide a better guest experience. We thank you for choosing to stay with us and hope that should you choose to stay with us again in the future, you'll notice the improvements we're implementing.Best regards,Kevin

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
One night stay was ok
Service very good as I miss read mg booking and was able to upgrade from shared bathroom to on suite for £10. Room was a good size but cold had to put electric fan heaters on. Heating came on in middle of night and was very hot. TV reception was very poor only a couple of channels worked. Bathroom needs decorating no hooks towel shelf rusty and heated towel radiator very small and only on late at night.
Stayed 1 night in Jan 2024
Response from Kevin on 22 Jan 2024
Dear guest,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments, which help us understand our guests' experiences and work towards improvements.We're delighted to hear that you found our service to be very good, and we appreciate your flexibility in upgrading to an en-suite room for a small fee. We are currently in the process of renovating our rooms, addressing concerns one at a time, so your feedback is particularly valuable.We apologize for the inconvenience caused by the temperature in your room. We understand that it was initially cold, and we're working on improving the heating system to ensure that guests are comfortable throughout their stay.We also appreciate your feedback about the bathroom. Renovations are planned for the bathroom area, and your comments will help us prioritize the necessary improvements, including decor, hooks, towel shelf, and the heated towel radiator.We thank you for your patience and understanding as we work to enhance our guest experience. We hope that, if your travels bring you back to our area in the future, you'll choose to stay with us again and experience the positive changes we're implementing.Best regards,Kevin

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, food and property was very good.
Stayed 1 night in Dec 2023
Response from Kevin on 18 Jan 2024
Hi Alfred, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Mandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy
Great little b&b lovely clean room everything you need in there . Kevin is great .Needs a little updating some noisy residents in the place . Noisy road. .
Stayed 1 night in Dec 2023
Response from Kevin on 17 Dec 2023
Hi Mandy, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming and helpful.
Response from Kevin on 8 Dec 2023
Hi Shawn, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

ellens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Kevin on 8 Dec 2023
Hi Ellens, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities, room comfort
Recommend
Decent sized room with coffee/tea facilities. perfect for a short overnight stay
Stayed 1 night in Nov 2023
Response from Kevin on 20 Nov 2023
Hi Simon, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Basic room but very clean and good value for money
Stayed 1 night in Oct 2023
Response from Kevin on 25 Oct 2023
Hi S, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Clifford

Stayed 1 night in Oct 2023
Response from Kevin on 23 Oct 2023
Hi Clifford, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good.
Great location. Room very clean. Very good breakfast. Host friendly and helpful. Highly Recommended.
Stayed 3 nights in Oct 2023
Response from Kevin on 22 Oct 2023
Hi Elaine, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay room was very clean bed comfortable plenty of coffee and tea and a small fridge only gripe was reception off the tv but I would definitely stay here again
Stayed 1 night in Oct 2023
Response from Kevin on 22 Oct 2023
Hi Paul, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovley little guest house close to town centre although a little dated was great value for money
Stayed 1 night in Oct 2023
Response from Kevin on 15 Oct 2023
Hi Susan, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, comfortable stay
Looks a bit dated from the outside but room was clean and comfortable with everything you needed. Check in lady was very pleasant and Kevin was very helpful in directing us to restaurants. 5 min walk to restaurants/pub and thoroughly recommend the Arch Chinese restaurant!!! Would definitely stay again.
Stayed 1 night in Oct 2023
Response from Kevin on 15 Oct 2023
Hi Frances, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stopped overnight before catching a coach up to the airport, Will different stop there again
Stayed 1 night in Oct 2023
Response from Kevin on 5 Oct 2023
Hi, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Aden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay on business
Very good stay, well placed for my business trip. Good service and well kept room.
Stayed 1 night in Oct 2023
Response from Kevin on 5 Oct 2023
Hi Aden, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kevin on 29 Sept 2023
Hi Ian, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Andrew, Daventry

Liked: Cleanliness, staff & service
Excellent value for money. Good location for public transport and no frills accommodation. Nice people.
Stayed 1 night in Sep 2023
Response from Kevin on 29 Sept 2023
Hi Andrew, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for travel in and around Staffordshire
A very friendly, family run guest house. My room was clean and warm. The bed was very comfortable. The breakfast of scrambled eggs on toast was excellent and set you up for the day ahead. There are regular, direct buses to Stoke station; so travel to other parts of Staffordshire and the Midlands is very easy to do from the guest house. A good short break!
Stayed 4 nights in Sep 2023
Response from Kevin on 29 Sept 2023
Hi Robert, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Pauline

Stayed 1 night in Sep 2023
Response from Kevin on 29 Sept 2023
Hi Pauline, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Kevin on 16 Sept 2023
Hi Rakesh, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Michaela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kevin on 16 Sept 2023
Hi Michaela, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Sue

Stayed 2 nights in Sep 2023
Response from Kevin on 16 Sept 2023
Hi Sue , Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Ellens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kevin on 14 Sept 2023
Hi Ellens, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and comfortable room
Stayed 1 night in Sep 2023
Response from Kevin on 6 Sept 2023
Hi Vanessa, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Very helpful and friendly staff, hotel is basic but clean. Room was clean and had good WiFi connectivity. Free breakfast was great and a very good location.
Stayed 1 night in Aug 2023
Response from Kevin on 6 Sept 2023
Hi Ian, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

S L

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Family stay
Lovely staff, but a little dated. In need of modernization
Stayed 1 night in Aug 2023
Response from Kevin on 6 Sept 2023
Hi S L, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming family business
Stayed 1 night in Aug 2023
Response from Kevin on 6 Sept 2023
Hi Chris, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very small rooms
The room was very small and so were the shared bathrooms. My room was set up to sleep 2. Not sure how that was supposed to work.
Stayed 1 night in Aug 2023
Response from Kevin on 26 Aug 2023
Hi Michael, Thank you for the review. We do have ensuite rooms, but the booking you made was a shared bathroom room. May give us a try next time. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hadn't stayed since pre Covid.New management but as good as ever.
Stayed 2 nights in Aug 2023
Response from Kevin on 26 Aug 2023
Hi Keith, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Griffin

Stayed 1 night in Aug 2023
Response from Kevin on 26 Aug 2023
Hi Griffin, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The owner staff were brilliant very welcoming and when there was an issue quick to react and solve the problem Great stay
Stayed 2 nights in Aug 2023
Response from Kevin on 26 Aug 2023
Hi Ian, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Who you book with
Just be mindful about who you book with! When booking direct continental breakfast is included whereas it isn’t always with HDC!
Stayed 1 night in Aug 2023
Response from Kevin on 14 Sept 2023
Hi, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Nicola

Stayed 1 night in Aug 2023
Response from Kevin on 8 Aug 2023
Hi Nicola, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay, it was friendly and welcoming, beautifully clean and had everything we needed. I would stay again. Unfortunately the family room we were staying in suffered from damp, the bedding itself felt damp after a while, and the mould in the ensuite suggests it's a persistent problem. It didn't personally upset me, but it detracted from an otherwise perfect stay.
Stayed 2 nights in Jul 2023
Response from Kevin on 5 Aug 2023
Hi Patrick, Thank you for the review. I am going to look into the damp issue. We look forward to seeing you again. All the best. Kind regards, Kevin

8/10 Good

Andrew

Stayed 1 night in Jul 2023
Response from Kevin on 26 Aug 2023
Hi Andrew, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michael
Very welcoming, very quiet, very good
Stayed 1 night in Jul 2023
Response from Kevin on 5 Aug 2023
Hi Michael, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Pf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kevin on 5 Aug 2023
Hi Pf, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Janet

Stayed 1 night in Jul 2023
Response from Kevin on 24 Jul 2023
Hi Janet, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Patryk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and excellent rooms
Stayed 1 night in Jul 2023
Response from Kevin on 22 Jul 2023
Hi Patryk, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have mobility issues, sò stairs can be a big problem to me. I was given a ground floor room with my car parked right in front of my window.
Stayed 1 night in Jul 2023
Response from Kevin on 18 Jul 2023
Hi Alan, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great bed & breakfast. Family run, very friendly & hsppy to make sure ypu have a great stay. Continental breakfast & can have eggs / toast. Would recommend.
Stayed 1 night in Jul 2023
Response from Kevin on 18 Jul 2023
Hi Tracy, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Laura

Liked: Property conditions & facilities
Great management and team
Stayed 14 nights in Jul 2023
Response from Kevin on 18 Jul 2023
Hi Laura, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy staying here. Well run and welcoming family run guest house.
Stayed 2 nights in Jul 2023
Response from Kevin on 18 Jul 2023
Hi Michael, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin

6/10 Okay

s

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed comfortable
Staff lovely - bed comforable Room shabby and old - premier inn and the likes much better very noisy
Stayed 1 night in Jul 2023
Response from Kevin on 11 Jul 2023
Hi, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin