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Reviews of Britannia Hotel Newcastle Airport

3 out of 5
Britannia Hotel Newcastle Airport
Ponteland, Woolsington, Newcastle-upon-Tyne, England

Reviews

7.6

Good

Rating 10 - Excellent. 303 out of 1002 reviews" "
Rating 8 - Good. 347 out of 1002 reviews" "
Rating 6 - Okay. 198 out of 1002 reviews" "
Rating 4 - Poor. 106 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs refurbishing
Stayed 1 night in May 2024
Response from Natalie on 16 May 2024
Good afternoon Graeme,Thank you for taking the time to leave us your feedback, i will make sure your comments are passed on to make improvements.Kind RegardsNatalie

6/10 Okay

Iain

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly helpful staff, drinks prices at bar and expensive , room was far too hot on arrival and still after leaving the window open.we all struggled with sleep. Food however was good and good value
Stayed 1 night in May 2024
Response from Natalie on 14 May 2024
Good afternoon Iain,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a property right in front of the Newcastle airport terminal.
Stayed 1 night in May 2024
Response from Natalie on 14 May 2024
Good afternoon Stephen,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie

6/10 Okay

Brenda

Travelled with partner
Liked: Cleanliness
Looking a but dated, no toilet rool holder on bathroom
Stayed 1 night in May 2024
Response from Natalie on 14 May 2024
Good afternoon Brenda,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie

2/10 Terrible

Kay

Travelled with family
Hotel very tired and in need of maintenance. Lights not working in our room and very shabby. Young team of staff appeared to be overstretched. Food in the restaurant was awful-worst Sunday carvery I’ve ever had. Location ideal for easy access to the airport but Corporate Management need to invest money to bring it up to two/three star condition. It’s currently 0 star rating.
Stayed 1 night in Apr 2024
Response from Natalie on 7 May 2024
Good afternoon Kay,Thank you for taking the time to leave us your feedback, i am very sorry to hear that your experience here with us with below standard, your comments will be passed on to management to overview.Kind RegardsNatalie

4/10 Poor

Karen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The floor was soaking but it was such a late checkin we just got into bed. But we could not walk on the carpet without putting our shoes on. This had not just happened as it smelt when we walked in.
Stayed 1 night in Apr 2024
Response from Natalie on 3 May 2024
Good morning Karen,I am so sorry to hear that you had such a bad experience and that the room was not to standard. We have since looked into this and have now began the repair and requested the replacement on the carpet.Again please do accept my apologies.Kind RegardsNatalie

10/10 Excellent

Beryl

Travelled with partner
Fresh clean bathroom- cosy bed - fridge, fan - quiet / great value for money.
Stayed 1 night in Apr 2024
Response from Natalie on 30 Apr 2024
Good afternoon Beryl,Thank you for taking the time to leave us your feedback, we do hope that you will be back with us next time you fly.Kind Regards Natalie

8/10 Good

Una

Liked: Amenities
Very small twin beds.
Stayed 1 night in Apr 2024
Response from Natalie on 30 Apr 2024
Good afternoon Una,Thank you for taking the time to leave us your feedback, we do hope that you will be back with us next time you fly.Kind Regards Natalie

4/10 Poor

Derek

Disliked: Property conditions & facilities
Run down
Stayed 1 night in Apr 2024
Response from Natalie on 30 Apr 2024
Good afternoon Derek,Thank you for taking the time to leave us your feedback.Kind Regards Natalie

8/10 Good

Simon

Cheaper of the two airport hotel options when I booked. Room was clean, bed comfortable, staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from Natalie on 9 Apr 2024
Good afternoon Simon,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

2/10 Terrible

Dayna

Travelled with partner
This was so terrible and sketchy we left immediately and went across the street. Avoid this place! The elevators didn’t work, neither did the wifi. The room had wood blocks holding up the bed. It was a nightmare.
Stayed 1 night in Apr 2024
Response from Natalie on 9 Apr 2024
Hi Dayna,Thank you for taking the time to leave us your feedback, i am very sorry that you had a bad experience with us. I will certainly look at the room you where booked with. One of our lifts is waiting on a part which is a safety part so we cannot use it.I will certainly use the details above to pass on the relevant departments to look into.Kind RegardsNatalie

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Apr 2024
Response from Natalie on 9 Apr 2024
Good afternoon Ronald,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

6/10 Okay

Mark

Needs updating
Stayed 1 night in Mar 2024
Response from Natalie on 9 Apr 2024
Good afternoon Mark,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Property walking distance from airport staff helpful and friendly, fair choice of food and drink
Stayed 1 night in Apr 2024
Response from Natalie on 5 Apr 2024
Good morning William,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.RegardsNatalie

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient customer service from the young lady on reception. Thankyou
Stayed 1 night in Mar 2024
Response from Natalie on 28 Mar 2024
Good morning Angela,Thank you for taking the time to leave us your feedback, i will pass this on to the reception member. We will look forward to seeing you again in the future.Kind RegardsNatalie

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good night sleep before early flight
Stayed 1 night in Mar 2024
Response from Natalie on 28 Mar 2024
Good morning Jennifer,Thank you for taking the time to leave us your feedback, We will look forward to seeing you again in the future.Kind RegardsNatalie

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities
A
Stayed 1 night in Mar 2024
Response from Natalie on 11 Mar 2024
Good afternoon David,Thank you for taking the time to leave us your feedback, we do hope to see you again soon.Kind RegardsNatalie

4/10 Poor

Linda

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nothing unique. Old, worn, tired , rock hard pillows.
Stayed 1 night in Mar 2024
Response from Natalie on 11 Mar 2024
Good afternoon Linda,Thank you for your feedback, i will make sure you comments are passed on to help us improve our services.Kind RegardsNatalie

10/10 Excellent

J M

Travelled with group
Very convenient for early flight
Stayed 1 night in Feb 2024
Response from Natalie on 26 Feb 2024
Good afternoon J M,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Well laid out, staff was very helpful and cooperative
Stayed 1 night in Feb 2024
Response from Natalie on 26 Feb 2024
Good afternoon Trevor,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

Richard Allan

Stayed 1 night in Feb 2024
Response from Natalie on 15 Feb 2024
Good afternoon Richard,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

6/10 Okay

Maria

Disliked: Property conditions & facilities
Functional and convenient. Bathroom needs refurbishing.
Stayed 1 night in Jan 2024
Response from Natalie on 12 Feb 2024
Hi Maria,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

Ordie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel …. A bit dated but great service and clean and warm …. And a good happy hour.
Stayed 1 night in Jan 2024
Response from Natalie on 30 Jan 2024
Good morning Ordie.Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

6/10 Okay

Fiona, Aurora

Liked: Cleanliness, staff & service
The room was clean but dated, especially the bathroom. The bed squeaked every time I moved and the mattress was not great. Everything worked and the price is OK so a major update would put the prices up. Very convenient for the airport.
Stayed 1 night in Jan 2024
Response from Natalie on 30 Jan 2024
Good morning Fiona,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.I am sorry that the room did not meet expectation and will make sure this is reported to the relevant departments.Kind RegardsNatalie Arnold

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 minute walk to the airport--excellent!
Stayed 1 night in Jan 2024
Response from Natalie on 30 Jan 2024
Good morning Terry,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Natalie on 30 Jan 2024
Good morning Keith,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

4/10 Poor

Kirsty

Stayed 1 night in Jan 2024
Response from Natalie on 30 Jan 2024
Good morning Kirsty,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the long hair in bath ,not too big a deal just i could not have bath before my flight as i will not take hair off bath reported it on departure and man was apolagetic , i have stayed many times and never had problem before
Stayed 1 night in Jan 2024
Response from Natalie on 30 Jan 2024
Good morning Lorraine,Thank you for taking the time to leave us your feedback, we are sorry that their was a cleaning issue on this occasion and hope that you will come back to us again.Kind RegardsNatalie Arnold

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff nice and warm
Stayed 1 night in Jan 2024
Response from Natalie on 13 Jan 2024
Good morning Frank,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Natalie on 12 Jan 2024
Good morning Ian,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay before a few days away for Christmas!
Stayed 1 night in Dec 2023
Response from Natalie on 3 Jan 2024
Good afternoon Shaun,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.We wish you a happy and prosperous New year.Kind RegardsNatalie

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Natalie on 3 Jan 2024
Good afternoon Susan,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.We wish you a happy and prosperous New year.Kind RegardsNatalie

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Natalie on 9 Jan 2024
Good afternoon Michael,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

Sandra

Brittania Hotel Newcastle Airport
Clean Comfortable Pleasant helpful staff Great for pre flight Terminal 5 mins away Price very competitive My go to place at Newcastle Airport.
Stayed 1 night in Dec 2023
Response from Natalie on 3 Jan 2024
Good afternoon Sandra,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.We wish you a happy and prosperous New year.Kind RegardsNatalie

6/10 Okay

LILIAN

Liked: Cleanliness
Disliked: Staff & service
Frosty the Receptionist
Check-in (22.30) was frosty just like the weather, we had to wait while she completed something in rear office then it was a case of Her - checking in? Me - Yes, by it's a bit cold tonight Her - Name Me - ****** Her - Sign here. Car Me - No (I'd have liked to have said Private Jet, but thought is was a waste of time) Her - Room *** lift's round the corner and she was off. Room was as always, clean and warm, bed not as comfortable as previous visits. There was a lot of background music until 01.30, not the best. Morning checkout was a different experience Him - checking out Me - yes Him - have a nice holiday, hope weather is better than here, away somewhere nice Me - Heading home and the weather was a lot better then here Him - Pleasant journey, thank you for staying. We will be staying again, it's convenient, warm, clean and good value.
Stayed 1 night in Dec 2023
Response from Natalie on 18 Dec 2023
Good afternoon Lilian,Thank you for taking the time to leave us your feedback, i am very sorry about the experience on check in we will look into this, i am so glad that your check out was a we would expect it be.We are thrilled that you still are coming back to us in the future, we will look forward to greeting you then.Kind regardsNatalie Arnold

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This hotel serves its purpose
A one night stay prior to an early flight. Room was unbearably hot and the bed very uncomfortable. That said, it was also very cheap and less than a taxi would have been in the morning, so in that respect represented value for money.
Stayed 1 night in Nov 2023
Response from Natalie on 18 Dec 2023
Good afternoon,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future,Kind regardsNatalie Arnold

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Natalie on 3 Jan 2024
Good afternoon David,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.We wish you a happy and prosperous New year.Kind RegardsNatalie

8/10 Good

Andrea

Stayed 1 night in Dec 2023
Response from Natalie on 14 Dec 2023
Good morning Andrea,Thank you for taking the time to leave us your feedback,. We do hope to see you again in the near future.Kind RegardsNatalie Arnold

8/10 Good

Anne

So near the airport
Stayed 1 night in Dec 2023
Response from Natalie on 11 Dec 2023
Good afternoon Anne,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

Linda

Stayed 1 night in Nov 2023
Response from Natalie on 11 Dec 2023
Good afternoon Linda,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Ideal for early flights.
Stayed 1 night in Nov 2023
Response from Natalie on 5 Dec 2023
Good afternoon Stephen,Thank you for taking the time to leave us your feedback, we hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Natalie on 5 Dec 2023
Good afternoon Richard,Thank you for taking the time to leave us your feedback, we hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
Calm quiet night just what i needed brilliant hotel
Stayed 1 night in Nov 2023
Response from Natalie on 11 Dec 2023
Good afternoon Steven,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

8/10 Good

Jonathan

Stayed 1 night in Nov 2023
Response from Natalie on 5 Dec 2023
Good afternoon Jonathan,Thank you for taking the time to leave us your feedback, we hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to park and the bed was comfortable
Stayed 1 night in Nov 2023
Response from Natalie on 5 Dec 2023
Good afternoon Margaret,Thank you for taking the time to leave us your feedback, we hope to see you again in the near future.Kind RegardsNatalie Arnold

8/10 Good

Garry

Travelled with group
Liked: Cleanliness, staff & service
Starting to look and feel a bit dated, there was also a damp smell in the room. Apart from this it was warm and comfortable. Check in was effortless, breakfast was good.
Stayed 1 night in Nov 2023
Response from Natalie on 28 Nov 2023
Good afternoon Garry,Thank you for taking the time to leave us your feedback.We do hope to see you back with us in the near future.Kind RegardsNatalie Arnold

6/10 Okay

Steve

Disliked: Property conditions & facilities
Good position for airport Hotel looks well used and tired ,needs a upgrade
Stayed 1 night in Nov 2023
Response from Natalie on 28 Nov 2023
Good afternoon Steve,Thank you for taking the time to leave us your feedback.We do hope to see you back with us in the near future.Kind RegardsNatalie Arnold

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Natalie on 14 Dec 2023
Good morning John,Thank you for taking the time to leave us your feedback,. We do hope to see you again in the near future.Kind RegardsNatalie Arnold

2/10 Terrible

David

Stayed 1 night in Nov 2023
Response from Natalie on 28 Nov 2023
Good afternoon David,Thank you for taking the time to leave us your feedback.We do hope to see you back with us in the near future.Kind RegardsNatalie Arnold

4/10 Poor

Gavin

Disliked: Amenities
The building and rooms are shabby, and for a pedestrian the route in from the airport public transport (Metro system) is not signposted.
Stayed 1 night in Nov 2023
Response from Natalie on 21 Nov 2023
Good afternoon Margaret,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.I have taken your comments on board and will pass to the relevant departments.Kind regardsNatalie Arnold