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Reviews of Holiday Inn Newcastle - Gosforth Park, an IHG Hotel

4 out of 5
Holiday Inn Newcastle - Gosforth Park, an IHG Hotel
Great North Rd, Seaton Burn, Newcastle-upon-Tyne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 465 out of 920 reviews" "
Rating 8 - Good. 337 out of 920 reviews" "
Rating 6 - Okay. 81 out of 920 reviews" "
Rating 4 - Poor. 25 out of 920 reviews" "
Rating 2 - Terrible. 12 out of 920 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, making sure that i had a downstairs room because of mobility issues (the lift was out of service).
Stayed 1 night in Apr 2024
Response from Hotel team on 23 Apr 2024
Thank you Richard for your lovely feedback.We look forward to welcoming you back in the near future.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel team on 20 Apr 2024
Thank you Carl

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, exactly what we needed for our roadside stop on the way from Scotland down to the SE of England. Excellent facilities- a real treat to have a swim and gym after a long drive. Staff were friendly, polite and helpful- I was erroneously charged twice for the stay due to a mix up by Expedia, but this was resolved quickly and efficiently by one of the receptionists at the hotel (also really refreshing in a big international hotel chain to be able to call up and speak to staff at the hotel directly, instead of an international call centre).
Stayed 1 night in Apr 2024
Response from Hotel team on 12 Apr 2024
Thank you Lena for your review.We so apologise for the charging of your card twice, but glad that our team were able to resolve this quickly for you.We look forward to you returning in the near future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a simple one night stop, the staff was very accommodating. The hotel was very calm which was very appreciated after a long day of travelling
Stayed 1 night in Apr 2024
Response from Hotel team on 7 Apr 2024
Thank you Patrick, we look forward to you returning in the near future.

10/10 Excellent

claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, loved everything
Stayed 1 night in Mar 2024
Response from Hotel team on 25 Mar 2024
Thank you Claire

6/10 Okay

Min

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast,swimming pool,but the air con in the room is noisy and bedding is noisy, everytime you turn ,or pull the cover ,it just disturbed other ppl in the same room.
Stayed 2 nights in Feb 2024
Response from Hotel team on 19 Feb 2024
Thank you for your feedback Min

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was a bit average but sow and pool great
Stayed 1 night in Feb 2024
Response from Hotel team on 19 Feb 2024
Thank you for your review Josh

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
1 night stay to attend wedding nearby. We were 6no of us staying. Lovely staff, beds are so comfy, breakfast was great with lots of choice for everyone. Slight niggle, the bar wasn't open after 12pm whereas at other holiday inn's this differs, however we still used the communal areas at the staff's consent. We watched the superbowl and ordered a takeaway, and generally enjoyed a great end with friends to what was a fab day overall. Can't complain in the slightest. Please dont let the 70's looking exterior put you off, it more than makes up for it inside!!
Stayed 1 night in Feb 2024
Response from Hotel team on 19 Feb 2024
Thank you for your review Sarah

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Hotel team on 19 Feb 2024
Thank you Paul

2/10 Terrible

Luke

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel team on 19 Feb 2024
We are sorry to learn of your score Luke, we do hope that you brought this to the attention of our duty managers.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel team on 19 Feb 2024
Thank you Jonathan

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and clean
Quiet location plenty of parking, warm welcome at reception, nice spacious clean rooms with nice facilities, good restaurant onsite with a lovely Burger 😀 nice set out at breakfast, will stay again
Stayed 1 night in Feb 2024
Response from Hotel team on 8 Feb 2024
Thank you Mark for you review.We look forward to you returning in the near future.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was travelling for work, nice relaxed environment, will definitely stay again when in the area.
Stayed 5 nights in Jan 2024
Response from Hotel team on 30 Jan 2024
Fantastic to hear thank you Paul.We look forward to welcoming you back in the near future.

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel team on 22 Jan 2024
Thank you Steven for you rating

10/10 Excellent

CRAIG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel team on 19 Jan 2024
Thank you Craig

10/10 Excellent

Ronald

Stayed 1 night in Jan 2024
Response from Hotel team on 16 Jan 2024
thank you Ronald

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A pretty good stay.
We had a lovely stay - really enjoyed the pool although found the air very cold in the swimming pool. Restaurant staff were great - reception staff quite frosty. Generally the room was great. No mirror by a chair so had to dry my hair on the floor which is annoying. Only one robe and one kit Kat for a premium double room was odd. But things were sorted when we asked.
Stayed 3 nights in Dec 2023
Response from Hotel team on 16 Jan 2024
Thank you for your feedback, we have passed this on to our relevant managers

8/10 Good

Muhammad

Stayed 2 nights in Dec 2023
Response from Hotel team on 16 Jan 2024
Thank you Muhammad

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel team on 8 Jan 2024
Thank you

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Sep 2023
Response from Hotel team on 10 Dec 2023
Thank you Jordan

8/10 Good

Prashant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
overall good experience
Stayed 1 night in Dec 2023
Response from Hotel team on 8 Dec 2023
Thank you Prashant

4/10 Poor

Gary

Stayed 2 nights in Nov 2023
Response from Hotel team on 5 Dec 2023
We are sorry to learn this Gary

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel team on 5 Dec 2023
Fantastic thank you Nicola

10/10 Excellent

Lee

Stayed 2 nights in Nov 2023
Response from Hotel team on 5 Dec 2023
Thank you Lee

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for travelling and visiting family - Very friendly and polite staff and the hotel was immaculately clean - no problems at all
Stayed 1 night in Nov 2023
Response from Hotel team on 2 Dec 2023
Fantastic thank you Samantha

8/10 Good

Mathias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our go to place when in the area, although over the years you can tell that the standard has dropped.
Stayed 2 nights in Nov 2023
Response from Hotel team on 28 Nov 2023
We are sorry to learn this Mathias, we do hope that you brought this to the attention of our guest relations team whilst staying with us.

8/10 Good

Neil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and highly recommend, with very freindly helpful staff fom checking to checking out. Hotel and room whete immaculately clean and we enjoyed a evening meal which was ok. Only downside its a bit far out from civilisation and limited public transport you have to rely on taxis and outways saving on hotel if you are wantung city center activities.
Stayed 1 night in Nov 2023
Response from Hotel team on 28 Nov 2023
Thank you Neil for your feedback.We do hope that you will return in the near future

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly welcome and clean, modern room. Only disappointment was the breakfast. We paid in advance and were looking forward to a full breakfast. Very busy (hotel must have known they had a bus trip and many other guests) No room in restaurant, so we were asked if we would take a table at reception/bar. Teas, toast and breakfast were cold by the time we’d taken them from restaurant to our table. No salt or pepper, so again, had to walk to kitchen to get these. Cold area to sit - every time the front door opened, a blast of cold air hit us. Kitchen didn’t seem to cope - no fried eggs for approx 20 mins. We would stay here again, but are definitely disappointed that we paid so much for an inferior breakfast.
Stayed 1 night in Nov 2023
Response from Hotel team on 28 Nov 2023
Thank you Margaret for your feedback.We are sorry to learn of your breakfast experience with us. Due to staff illness the team were short staffed on that day and we do apologise for this.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, well appointed rooms at a good price.
Stayed 1 night in Nov 2023
Response from Hotel team on 19 Nov 2023
Great to hear David, thank you

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel just outside Newcastle town centre ,great to have the pool and jacuzzi to use included in the price
Stayed 1 night in Nov 2023
Response from Hotel team on 19 Nov 2023
Thank yo Adrian, we look forward to you r returning in the near future.

10/10 Excellent

simon

Stayed 1 night in Oct 2023
Response from Hotel team on 3 Nov 2023
Thank you Simon

10/10 Excellent

nanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best HI we've ever stayed in! It was recommended by friends that live in the area. They picked us up and brought us back each day so we didn't need local transportation. There's not much within walking distance that I noticed. The location was convenient to get to major motorways for sightseeing. Will stay here again when we return to visit our friends.
Response from Hotel team on 3 Nov 2023
Fantastic nanette, we are thrilled that you enjoyed your stay with us.We look forward to you returning

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and comfortable
Very nice hotel, easy to get to, plenty of parking, comfortable beds, room was a good size, the hotel was quiet, friendly staff and nice food. Great!
Stayed 1 night in Oct 2023
Response from Hotel team on 31 Oct 2023
Thank you Donna, we look forward to you returning in the near future.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value property with easy access to A1. The pool, hot tub, sauna and steam room were fabulous. The staff were super friendly and helpful. The whole hotel was clean and modern. Highly recommend if you have a car as it is much better value than hotels in the city or with Metro access.
Stayed 3 nights in Oct 2023
Response from Hotel team on 23 Oct 2023
Thank you Claire for your glowing review.Was a pleasure having you stay with us and we look forward to you returning in the near future.

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel team on 20 Oct 2023
Thank you J

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our party is coeliac and Sarah in the restaurant could not have been more helpful in organising gluten free food for them
Stayed 2 nights in Oct 2023
Response from Hotel team on 16 Oct 2023
Wow thank you so much for this feedback.Sarah is our little diamond she strives to exceed our guests expectations. She is delighted with her special mention, thank you

10/10 Excellent

Craig, Sowerby Bridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, staff very friendly, good choice of breakfast and what was great for us was there were at least 10 EV chargers.
Stayed 2 nights in Oct 2023
Response from Hotel team on 15 Oct 2023
great to hear Craig thank you for your feedback and we look forward to you returning in the near future.

10/10 Excellent

NORMAN

Travelled with partner
Staff so friendly.Facilities were great.Used the swimming pool and had a great massage from Chloe.Has to be the best Holiday Inn my wife and I have stayed in.
Stayed 3 nights in Oct 2023
Response from Hotel team on 14 Oct 2023
Fantastic to hear Norman, we look forward to welcoming you back in the near future

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
We had a short stay because we had an early flight but for the 7 hours we were there we found the hotel very comfortable and the staff extremely helpful snd friendly.
Stayed 1 night in Oct 2023
Response from Hotel team on 31 Oct 2023
Thank you for your glowing review

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel team on 9 Oct 2023
Thank you John

10/10 Excellent

Fiona

Stayed 1 night in Sep 2023
Response from Hotel team on 2 Oct 2023
Thank you Fiona

10/10 Excellent

Christopher, LETCHWORTH GARDEN CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed my stay at the Holiday Inn (Gosforth Park) and made use of the spa and swimming pool available at the hotel. The food was excellent and all the staff very friendly. Will be staying again!
Stayed 5 nights in Sep 2023
Response from Hotel team on 1 Oct 2023
Fantastic thank you Christopher.We look forward to welcoming you back

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend with a couple of small issues
Hotel was clean, comfortable and modern with courteous, helpful staff Although not used , also had pool and spa facilities. Food was good and service was quick and efficient. Rooms were comfortable and had good facilities/ amenities included. Would have been 5 star rating but had one or two small issues which dropped rating to a 4. These were : Room : Position of tea/coffee tray was not near a power socket. Room lighting a bit gloomy with no ceiling lights only walls and lamps. Check- in: £50 charge at check- in is not something I am a fan off as the money is still not back in my account some 54-60 hours after check- out , while all other charges paid by card while there have been debited through my account.
Stayed 2 nights in Sep 2023
Response from Hotel team on 26 Sept 2023
Thank you for your feedback David, these have passed onto the relevant managers to review with their team members

10/10 Excellent

J

Stayed 1 night in Sep 2023
Response from Hotel team on 26 Sept 2023
Thank you J

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel team on 16 Sept 2023
Thank you Emma

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent hotel within easy reach of main roads, although road noise isn’t obvious once you’re inside. Staff are extremely helpful and friendly and everything was spotlessly clean. Would recommend, and would definitely stay again.
Stayed 3 nights in Sep 2023
Response from Hotel team on 11 Sept 2023
Fantastic to hear Janine, we look forward to you returning

10/10 Excellent

Gavin

Stayed 1 night in Sep 2023
Response from Hotel team on 11 Sept 2023
Thank you Gavin

10/10 Excellent

Nikki

Stayed 1 night in Sep 2023
Response from Hotel team on 6 Sept 2023
Thank you Niki

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel team on 4 Sept 2023
Thank you Tania

4/10 Poor

Lee

Liked: Property conditions & facilities
Disliked: Cleanliness
Double Not King Size Beds
Booked a room with king size bed paid £92 with no breakfast to be put in a double bed which was not what I paid for and when I asked about this nothing was done about it which was very disappointing
Stayed 1 night in Aug 2023
Response from Hotel team on 4 Sept 2023
We are sorry to hear this Lee, I have passed your comments onto the Front desk manager to review with her team.