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Reviews of Otterburn Castle Country House Hotel

4 out of 5
Otterburn Castle Country House Hotel
Otterburn, Newcastle-upon-Tyne, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 105 out of 128 reviews" "
Rating 8 - Good. 16 out of 128 reviews" "
Rating 6 - Okay. 3 out of 128 reviews" "
Rating 4 - Poor. 3 out of 128 reviews" "
Rating 2 - Terrible. 1 out of 128 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with partner
Liked: Amenities
Fantastic stay and can’t wait to return Lovely friendly staff and an excellent stay from start to finish!
Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Friendly staff with warm welcome. Everything you would want and expect from a stay at a castle. Breakfast was delightful with excellent service. Room was large and comfortable. We enjoyed the interaction with the 2 cats who also call Otterburn Castle their home.
Stayed 1 night in Nov 2023

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely welcome and comfortable room. Nice breakfast also.
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely family business with a very warm welcome, amazing breakfast. Only down side was a lumpy mattress.
Stayed 1 night in Oct 2023

10/10 Excellent

Graeme

Stayed 2 nights in Sep 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool Castle Stay
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Property conditions & facilities, room comfort
Amazing people great food wished we were able to stay longer recommended
Stayed 2 nights in Aug 2023

10/10 Excellent

Jill

Stayed 1 night in Aug 2023

10/10 Excellent

Douglas

Stayed 1 night in Aug 2023

10/10 Excellent

Hugh, Gig Harbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful, quiet place in the country with wonderful, caring staff. Elly, Alex, and Ivan were great. Our kids loved that they could spend a night in a castle. We also took a lovely walk on the grounds.
Stayed 1 night in Aug 2023

10/10 Excellent

Derek

Stayed 1 night in Jul 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful in every way!
Absolutely amazing stay in every way. The staff were all so friendly - Elena was so kind and helpful when checking us in & out, Alex was an amazing server at dinner and was also very polite, and also a thank you to Ivan and Debbie for serving great drinks and making up our room so well. We had a wonderful stay and will definitely return as soon as we can. The room was comfortable and had a nice view of the front gardens, and the castle overall is simply beautiful and in a very peaceful, quiet location. Really romantic. 10/10, definitely recommend.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Travelled with partner
Absolute joy staying here! Who wouldn’t want to stay in a castle? But this castle has the best service I’ve had from any hotel. Just has such a wonderfully warm feel around the place and the family are so friendly and attentive!
Stayed 1 night in Jul 2023

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were incredibly welcoming and after a long day driving it felt like being welcomed home. Dinner was excellent and the whole property had real character but it was the staff that made it extra special. Would highly recommend
Stayed 1 night in Jul 2023
Response from Elena on 21 Jul 2023
Dear Simon, Thank you so much for taking the time to leave such a lovely review. It was a pleasure to have you both stay with us. Take care, Elena and Alex.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Great stay, made welcome from arrival to departure. If you want a quiet weekend away from it all this is the place. Room was large and very clean. We will definitely stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay at Otterburn castle hotel . The family that run the hotel do everything they can to make your stay pleasurable . The food is delicious and service wonderful . A lovely experience thank you
Stayed 1 night in Jun 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building and grounds . Could not fault the staff very friendly and welcoming . Nice selection of breakfast
Stayed 2 nights in Jun 2023

10/10 Excellent

Shirley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so welcoming and helpful nothing was too much bother. The food including the breakfast was excellent. They made you feel so comfortable.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness
The state of the bathroom was very disappointing, it was very dated with a loose tap on the sink with slow intermittent flow of cold and hot water. In the shower, the rising rail was loose with the shower flex very dirty in places, grime around the bath and sink. The shower pressure water was but a trickle, thankfully it lasted for us to get washed.. Downstairs and all the rooms were lovely, but let down very badly by of the bathroom.....Sorry too expensive for what you get in return.....................
Stayed 1 night in Jun 2023

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay very welcoming
The staff were so welcoming and helpful. Lovely room and great breakfast the next morning. Stayed here for a wedding at Le Petit Chateau, really handy.
Stayed 1 night in Jun 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff
This is a really lovely hotel. Stunning on the outside as well as the in. I loved the old vintage furniture in the bedrooms - especially my huge mirrored wardrobe. A family of 15 of us went and we all loved it. I especially loved the staff at this hotel. Such friendly, lovely, personable people. It really makes a difference to be able to have a laugh with the staff. Breakfast was great. Thanks for having us.
Stayed 1 night in Jun 2023
Response from Elena on 3 Jun 2023
Hiya Melanie, Thank you so very much for your lovely feedback.You were all such lovely guests to have stay with us. Take care, Elena

10/10 Excellent

Allison

Stayed 1 night in May 2023

10/10 Excellent

Mr

Stayed 1 night in May 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in otterburn
Beautiful hotel in great location. Staff could not have been more helpful. Very clean with nice decor with a very comfortable big bed
Stayed 1 night in Apr 2023

10/10 Excellent

Deborah

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel well run with friendly staff. Beautiful location with great views.
Stayed 1 night in Apr 2023

10/10 Excellent

Lesley

Stayed 1 night in Apr 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely….well maintained….very warm welcome by the owner and her son….lovely ambiance in the hotel…..excellent service and food….spotless…..no negative comments to make…..we would recommend it as a destination for touring the area…..good distance from lots of tourist attractions…..
Stayed 3 nights in Apr 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!!
Lovely owners who couldn’t do enough to accommodate us. Food was delicious and chef had no issues accommodating dietary requirements which was appreciated. Room was lovely, clean and spacious. Lots to do in local area. Overall would recommend and would definitely stay again!!
Stayed 2 nights in Apr 2023

10/10 Excellent

JOANNE

Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovely place, superb food and the friendliest and most welcoming host.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mary

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Exceptional service and friendliness. Food was spectacular Love the atmosphere and how original things have been kept You will not be disappointed
Stayed 2 nights in Apr 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay visiting Vindolanda
Lovely greeting, lovely surroundings, lovely evening meal. bedroom lovely and warm.
Stayed 1 night in Apr 2023

10/10 Excellent

Melissa

Stayed 1 night in Apr 2023

8/10 Good

Dan

Liked: Cleanliness, staff & service
Nice but not good value for money
We had a nice stay. Not worth the money for a basic room and middle of the road breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly. Food was first class. Room was excellent.
Stayed 1 night in Mar 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute must!!
The service throughout was excellent, for a family concern managing such a large estate is truly commendable!! The food was M/Star standard, I would highly recommend eating in the restaurant, it was delicious. I will be going back, it is worth staying there for the experience alone!! Many thanks to the staff - excellent service.
Stayed 1 night in Feb 2023

10/10 Excellent

N

Stayed 1 night in Dec 2022

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fab place, friendly helpful staff, lovely breakfast would recommend and would stay again thank you xx
Stayed 1 night in Oct 2022

10/10 Excellent

Sue

Stayed 1 night in Oct 2022

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
Brilliant place owner lovely a relaxing friendly place. Food amazing. Would love to stay there again. Had a great couple of days
Stayed 2 nights in Sep 2022

10/10 Excellent

Lindsay

Stayed 1 night in Sep 2022

8/10 Good

Lorna, Colts Neck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, historic building owned & run by a mother-son family & friends. Warm welcome & Eleanor offered a fascinating recount of the building’s varied history when asked. Lovely dinner & breakfast served. Clean rooms & comfy beds (just no WiFi in room - available in lounge & bar area). Super grounds and location. Unique stay. Absolutely worth a visit if in area.
Stayed 1 night in Sep 2022

10/10 Excellent

Csilla

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The castle is really nice, the grounds are beautiful, the staff is amazing and the breakfast is 5*
Stayed 2 nights in Sep 2022