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Reviews of Charter House

3.5 out of 5
Charter House
14 St Thomas Square, Newport, England

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 57 reviews" "
Rating 8 - Good. 17 out of 57 reviews" "
Rating 6 - Okay. 4 out of 57 reviews" "
Rating 4 - Poor. 1 out of 57 reviews" "
Rating 2 - Terrible. 6 out of 57 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rudramuni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was excellent, nice people. The only thing that annoyed me was parking was not available though it is mentioned on the website(paid parking). It was difficult to find street parking late at night and walk with family and kids to the property.
Stayed 1 night in Apr 2024

10/10 Excellent

Nathanael

Travelled with group
Stayed for 2 nights , bed was comfy room was spacious bathroom was very nice breakfast was also really good and the servers where very nice Would definitely recommend to a friend
Stayed 2 nights in Mar 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

David

Stayed 1 night in Jan 2024

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place to stay and so comfortable. Only issue was that on Hotels.com the checkout time said 11am. According to the cleaner that knocked on our door at 10:30 it was 10. Not ideal after New Year’s Eve.
Stayed 1 night in Dec 2023

8/10 Good

Davide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room are very clean and recently renewed, a mirror is missing! Check in and parking wasn't easy (be aware that it's a self checking property). Breakfast was very poor, all the vegetarian option unavailable and what we tried was horrible and cold!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. I received a message on the day on my arrival to explain the check in process. All went smoothly. I had a top floor room and it was very nice and clean. The room was a bit cold when I arrived but it soon warmed up once I figured out how to get the heating on. Very friendly staff at breakfast and breakfast was also good with plenty of choices. Parking in the adjacent streets is available , payable at £2 for the night til 8am. I will stay there again next time i come to the island. Thank you.
Stayed 1 night in Dec 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Josie

Stayed 1 night in Oct 2023

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, ideamlly located
Loved this centrally licated, clean, friendly, comfy hotel. Parking was difficult to locate
Stayed 2 nights in Oct 2023

2/10 Terrible

D

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Dawn

Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room and bath were large, clean and had both a coffee maker and kettle. Great selections of restaurants within walking distance. Parking was on the street, if you could find a spot. Hotel had only 6 parking spots, but 3 of those were taken up with dumpsters and other large trash items (I guess from a remodel of a nearby building). Other than parking, we had a great stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated centrally. Friendly, helpful staff.
Stayed 5 nights in Sep 2023

10/10 Excellent

Saraniya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing
Stayed 1 night in Jul 2023

10/10 Excellent

Sivareddy

Liked: Cleanliness, staff & service, property conditions & facilities
We are very happy to stay in this property everything is maintained very clean and the staff is very welcoming. We liked the ambians and everything is good
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky rooms, great breakfast and very helpful staff
Stayed 1 night in May 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Marieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Tim

Business traveller
Liked: Cleanliness, room comfort
A pleasant stay!
Room ok Bathroom fantastic Parking across the road in a secure maned multi-storey park Food next fort Breakfast across the road
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IOW stay
Nice, quiet and clean. Breakfast left a lot to be desired
Stayed 1 night in Nov 2022

2/10 Terrible

paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Debra

Stayed 4 nights in Sep 2022

6/10 Okay

Carolyn

Stayed 1 night in Sep 2022

10/10 Excellent

Angela

Stayed 1 night in Jul 2022

6/10 Okay

Hayleigh

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2022

2/10 Terrible

Nasreen

Stayed 1 night in Jun 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!!!.
Hi fellow travelers, I would like to give 5 stars rating for Charter house in Isle of Wight. This is because the place is really in the center. Bus is just 2 mins walk and there are plenty of restaurants nearby. Moreover, the room is amazing. The vintage design makes it feel home while other parts of the room is modern. I like how the fused these two designs in one. Overall, this is an excellent place to stay and will definitely come back.
Stayed 2 nights in Nov 2021

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

James

Disliked: Property conditions & facilities
Appalling
Happy with the room shame about the bathroom the toilet still leaking from the previous week and had the same room on the Tuesday and went to the bar to complain about the toilet stil, being the same after having a note out side the door last week after being told the plummer would be out monday to fix it so when arrived tuesday to find the toilet still leaking when flushed text the manger out of hours and didnt answer the call the so text her and still not replie and think it disgusting how they treat people here paid £89 Thursday to friday then friday to sunday paid afurther £160.20 then tuesday paid another £89for the toilet to still be leaking disgrace
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, simple and lovely
Stayed 1 night in Oct 2021

8/10 Good

Sanjay

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Kayleigh

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice enough but some issues
Lovely room but a bit disappointing. I was really looking forward to having a nice relaxing bath after a long day... The plug didnt seal properly and let all the water out before I had a chance to finish my hair, also the hot water had gone so had to have a rather cold shower. Although there is an out of hours number to call if you need anything, it would have been nice to see someone when I checked out. I popped out for dinner in the evening at 6:40 and the reception was closed, checked out at 8:45am and still closed.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charter house
Rooms are tasteful and good facilities. All good!
Stayed 2 nights in Mar 2021

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Very good, well organised and clean
Stayed 1 night in Mar 2021

2/10 Terrible

K

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from hell
Absolutely awful stay. A wonderfully nice room turned sour by the staff who look after it. Dust everywhere, rude staff who don't care to answer the phone/help you if they see you reception staff who are never there, there is a night club on the bottom floor so you won't get any sleep at night! And if you can then you will be stuck with no heating or cooling, the AC was faulty and had been disabled prior to our arrival and the windows wouldn't open as they are sealed shut permanently, and being on the top floor all the heat was trapped up there! It was around 30*C in the room with nothing but a cheap £10 fan provided to us to cool us down! Management did not care at all as they knew we couldn't go anywhere else as every weekend the whole island's hotels are fully booked. Dreadful. Sometimes the hot water wouldn't work. Would never ever stay here at this sorry excuse for a hotel. Thumbs down.
Stayed 2 nights in Sep 2020

8/10 Good

N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely room large enough for 5 but there was only 3 of us. Sadly it was missing a couple of light bulbs. The breakfast could have been a bit larger and there was little thought for the gluten free contingent. Will stay at again if we are lucky enough
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I was on a business trip, the location was perfect for doing a bit of shopping and there were a variety of restaurants in the area. The receptionist was welcoming on arrival. The room was large and an equally large bathroom. My only criticism of the bathroom was that the windows were only frosted in the lower section. Being 5'11" when stood in the shower, I could see the church door so I figure if someone looked up they would probably see me - I had to hang a couple of carrier bags over the window...sorry but I was a bit paranoid:-) The main room was warm, had a variety of complimentary snacks and water. There was even a safe, iron and ironing board. Unfortunately on my first night, the local church had Bell Practice (for about 2 hours!) and I needed to work. The following night was much better and probably representative of what the town is normally like on a weeknight - quite quiet considering this hotel is located in the centre of the town. The en-suite bathroom was spotless - I am very fussy when it comes to clean rooms and this was great. The cooked breakfast served up in the Tea Room was great! The variety was really good; they even had a veggie option. The two ladies running the breakfast room were lovely. It's a great place to stay for business or leisure. I will certainly be making a return visit with my husband.
Stayed 2 nights in Feb 2020

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the room was beautiful, it had both a rustic and luxurious feel to it and the welcome treat bowl was a lovely bonus! Breakfast was served in the pub opposite the hotel and service was a bit slow however for a free breakfast it was of an adequate standard. If you are looking for a high quality brekkie I would recommend venturing round the many local cafe's
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room was amazing, really nicely decorated and spacious, loved the treat bowl. Only let down was breakfast, this was served at the pub opposite and was a complete disaster.
Stayed 1 night in May 2019

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent find
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, quirky rooms which were a good size and clean. Nice breakfast
Stayed 1 night in Apr 2019

6/10 Okay

Eloise, London

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is nice, the room we stayed in was quirky and clean. And welcomed with a wonderful basket of goodies.. BUT I had explained before that both me and my partner are vegan and vegetarian and we had gelatine sweets, and milk chocolate so it wasn't ideal for the vegan. The breakfast was okay, but on the second day it was rubbish. No hash browns or veggie sausages for the veggie breakfast so we had baked beans, some mushrooms and tomatoes for the vegan breakfast. And not much was done to help or cater for us, and when I explained I was super disappointed I was told that it was because the shops were closed? The service was okay, but the the reception is mostly closed so you just have to pop over to the neighbouring pub.
Stayed 2 nights in Apr 2019

10/10 Excellent

Muzzie, Nuneaton

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a touch of old and new, layout is beautiful, modern toilet facilities and a huge 55" screen TV which was good for the kids entertainment.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ian, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find in Newport
Lovely room and good location. Rooms were clean and modern.