Front of property – evening/night

Reviews of Oakes Hotel Overlooking the Falls

3.5 out of 5
Oakes Hotel Overlooking the Falls
6546 Fallsview Blvd, Niagara Falls, ON

Reviews

6.8
Rating 10 - Excellent. 1357 out of 4594 reviews" "
Rating 8 - Good. 976 out of 4594 reviews" "
Rating 6 - Okay. 798 out of 4594 reviews" "
Rating 4 - Poor. 645 out of 4594 reviews" "
Rating 2 - Terrible. 818 out of 4594 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Barb

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property did not provide the king size room we purchased. Then they had said we refused the king size and opted for the 2 doubles. They also refused to comp us the difference in pricing for the room substitution. They did the same thing to my son who was also booked tgere sane day.
Stayed 1 night in May 2024

2/10 Terrible

ruth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No room service. No dirty laundry pick up. Toilet backup . Given plunger to unstop toilet. Housekeeping never entered room. Had to call for toew3.will recommende that no human being ever lives there.
Stayed 4 nights in May 2024
Response from EM on 13 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better hotels I ever stayed at met all needs only complaint easy to slip and fall in shower or jacuzzi nothing on bottom
Stayed 1 night in May 2024
Response from EM on 13 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

Susheila

Disliked: Cleanliness, staff & service, property conditions & facilities
Bath tub was very slippery Very unsafe Myself and kids almost fell down in the bath tub Bed was old Falling apart Overall room needs update
Stayed 1 night in May 2024
Response from EM on 13 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
The Oakes is grossly overpriced for what it is. It’s run down and not very clean. They also charge an extra $45 per night on parking. Won’t be staying here again.
Stayed 3 nights in May 2024
Response from EM on 13 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Sue

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our room had dirty carpets. They definitely need to be steam cleaned. They were all stained. I felt gross walking on that carpet. The tv was the size of a computer monitor and ontop of a desk. Also the fireplace is very dated and didnt work. The room was so cold when we got there because the a/c was on so high.
Stayed 1 night in May 2024
Response from EM on 13 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Vance

Travelled with partner
Liked: Staff & service, amenities
The staff and facility was great Wallpaper pealing in the room fridge wobbled, shower head was sticking out of a hole in the wall not covered. Lamp was new but had no ware to be plugged in. VERY COMFY BEDS and pillows and very quite
Stayed 1 night in May 2024
Response from EM on 13 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was very pleasant. The room was great however it was missing coffee
Stayed 1 night in May 2024
Response from EM on 13 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Ajoa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. The only thing is that I had a lower room so I couldn't enjoy the view as I expected to.
Stayed 1 night in May 2024
Response from Management on 12 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Ko, Vittoria

Disliked: Cleanliness, property conditions & facilities
Lights are broken,some shades are also broken. Tv remote didn’t work, wrong size toilet seat on bowl. Dirty clothes drawer cabinet, open electrical box behind bedframe.
Stayed 1 night in May 2024
Response from Management on 12 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

4/10 Poor

Angelo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location is good. Hotel is very dated, wall paper ripping in various spots throughout the room. Lamps were broken. No shampoo/conditioner/or body wash in the bathroom had to call down to get some. You truly get what you pay for and if you want a cheap place to stay just be prepared. The hotel is run down
Stayed 1 night in May 2024
Response from Management on 12 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Kristen

Travelled with group
Liked: Amenities
The room upgrade was appreciated. Awesome Location and view. Older building in need of some care to bring ratings up. Parking was very expensive.
Stayed 1 night in May 2024
Response from Management on 12 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 3 nights in May 2024
Response from Management on 11 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Lesley

Disliked: Amenities
View of the falls was great. Room was a bit tired looking. Bathtub jets were not clean.
Stayed 2 nights in May 2024
Response from Management on 11 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Albin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from EM on 10 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Joseph

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
No benches or anyplace to sit outside
Stayed 3 nights in May 2024
Response from EM on 10 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 11 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Mandeep

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t like the service we pay so much for one night at least we can get water they don’t have water. If we need water we need to pay for it. And what we book the room we didn’t get it. Am very un happy
Stayed 1 night in May 2024
Response from EM on 10 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

VIJENDRA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
good location, fallsview is great.. but many thing missing in the room like coffee machine, microwave. and room are bit small
Stayed 1 night in May 2024
Response from EM on 9 May 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

4/10 Poor

Siddhant

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
N
Stayed 1 night in May 2024
Response from EM on 9 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. My o ly complaint would be terrible internet service. Maybe just the room we had but very unreliable.
Stayed 2 nights in May 2024
Response from EM on 9 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Bhaveshbhai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from EM on 10 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

SAHIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from EM on 9 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Ujwal

Stayed 2 nights in May 2024
Response from EM on 9 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Franco, Caledon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from EM on 9 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2024
Response from EM on 8 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Teresa

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The Oakes is very well located. You can walk to the incline and go down to the table of the rock information center in 5 minutes without having to use a car or go down the hill on foot. The staff members are pleasant, specially, Anad at their front desk. She helped us with all are inquiries and questions. She made sure our room was clean ( you have to request your room to be clean everyday a day in advance). The only day that housekeeping couldn’t clean the room for whatever reason, Anad contacted me via mobile and advised me. I then, requested clean towels and they got deliver before we got to the room. The only issue I see was that one of my fiends is disabled and regardless the room was ok (519), the tub/shower was very hard to get in. Also furniture at the room was old and some could use some immediate replacement like the night light . At least they sent maintenance to put a light bulb at the bathroom light! That was great.
Stayed 3 nights in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

6/10 Okay

michelle

Travelled with group
Liked: Cleanliness
Room was very different compared to the rooms that I have stayed in before in the last 7 years. Stayed on 3rd floor to save a bit of money and felt like I was in another hotel. Been here 8 times and this was the worse room.
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Fouad

Travelled with family
Liked: Cleanliness, amenities
Parking was extra abd expensive which not mentioned in their booking process
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Clara L

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is dirty, not well kept. The room had a moldy & damp odor. The same odor on the pillow cases.
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Nikhil, Toronto

Travelled with family
Liked: Staff & service
Overall nice
Stayed 2 nights in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

Mursal

Travelled with family
It was very expensive parking and stay fees
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

HAROLD SUTHERLAND

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
great staff nice room close to all attractions and easy to get in and out
Stayed 2 nights in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

PATRICK

Disliked: Cleanliness, staff & service
had very bad experience from the staffs
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience has been pure luxury from the soft robes, fire places, amazing beds and special touches that continue to surprise us. Would come back for sure.
Stayed 1 night in May 2024
Response from Management on 5 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there again. Good location, reasonably priced for a room comparable to neighboring higher priced hotels. Also they do not require advance payment and allow cancellation without huge fees that other hotels charge.
Stayed 1 night in May 2024
Response from Management on 11 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

Jagbir

Disliked: Cleanliness
Not worth it
Stayed 1 night in Apr 2024
Response from EM on 3 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Tyler

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Is a very old hotel. Caper is very dirty . Elevator is squeaky.
Stayed 1 night in May 2024
Response from EM on 2 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service
It was great for our weekend stay. Amazing views!
Stayed 1 night in Apr 2024
Response from EM on 2 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from EM on 2 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

anthony

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not what it used to be. Very run down and tired.
Stayed 1 night in Apr 2024
Response from EM on 2 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Kahlil J

excelent ubication!!!
Stayed 4 nights in Apr 2024
Response from EM on 2 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Adelaida

Travelled with partner
The front desk stuff not very accommodating when special occasions
Stayed 1 night in Apr 2024
Response from EM on 2 May 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful and nice people
Stayed 1 night in Apr 2024
Response from EM on 2 May 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Nelson, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EM on 2 May 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

DEREK

Stayed 1 night in Apr 2024
Response from EM on 2 May 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Leizel

Travelled with family and small children, Travelled with group
Disliked: Property conditions & facilities
The floor from the sink to the bathroom is coming out ( broken) bed sheets are crinkled no complements water in the rooms, shower only half is working .
Stayed 1 night in Apr 2024
Response from EM on 2 May 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.