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Reviews of Hotel West End Nice Promenade

4 out of 5
Hotel West End Nice Promenade
31 Promenade Des Anglais, Nice, Alpes-Maritimes

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1012 reviews" "
Rating 8 - Good. 291 out of 1012 reviews" "
Rating 6 - Okay. 99 out of 1012 reviews" "
Rating 4 - Poor. 46 out of 1012 reviews" "
Rating 2 - Terrible. 33 out of 1012 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manjit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You can’t beat the location….perfect! The weather was not ideal but we’re glad to have selected this Hotel for our stay in the French Riviera
Stayed 3 nights in Apr 2024

6/10 Okay

Jeremy, San Luis Obispo

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Debra, SanRamon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our view was amazing! The room is sparkling white, wonderful contrast to the blue of the sea. Comfortable and relaxing. On the beautiful and striking Promenade.
Stayed 2 nights in Apr 2024
Response from Hotel West End on 2 May 2024
Dear Debra,Thank you for sharing your experience with us !It has been a pleasure to have you with us and we are hoping to welcome you soon in our property.

10/10 Excellent

Claudia Rosa, Deerfield Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
REALLY NICE HOTEL, SEA VIEW ROOM AND BREAKFAST INCLUDED ON MY VIP ACCESS- WALKABLE AND VERY CLOSE TO RESTAURANTS
Stayed 3 nights in Apr 2024

8/10 Good

Steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Apr 2024
Response from West End Team on 2 May 2024
Dear Steven,It was a pleasure to have you staying with us.Hope to see you soon with us.Kind Regards

6/10 Okay

Jim, Lafayette

Travelled with partner
Location and breakfast are 5 star but the rooms need some work. We've stayed here a few times and it's luck of the draw what kind of room you get. This last time we got a remodeled room with a horrible layout. Shower was up a steep upstairs, toilet was down stairs. The previous stay was an old room with cracked tiles on the bathroom. With this Location, the hotel has a lot of potential but needs some TLC. In addition, we asked for an early wakeup call and a driver for an early morning flight with the concierge and even double checked with her before retiring at night. We got NO wakeup call and it wasn't even registered with the front desk! We were lucky to catch the flight.
Stayed 2 nights in Apr 2024
Response from West End Team on 2 May 2024
Dear Jim,Thank you for taking the time to rate our hotel and for sharing your comments with us. We are delighted you found our location and breakfast to be of 5-star quality. In our property, we strive to ensure that all our guests receive the best possible service during their stay. We understand your concern about the layout of the rooms and apologize if this has caused you any inconvenience. At the same time, we can assure you that we give priority to the comfort and satisfaction of our customers, continually making improvements where necessary. We apologize that your request for an early wake-up call was not received or recorded correctly by our front desk team. We will take your comments into account to ensure that this type of error does not occur again in the future.Looking forward to welcome you soon

8/10 Good

Peter, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the promenade, Easy to walk to restaurants, bars, shops and the beach
Stayed 1 night in Apr 2024

8/10 Good

Stuart

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately as an older property it had a stale aroma to the rooms and my daughter in Room 303 complained of a smell of stagnant drains or poor sewage drainage
Stayed 3 nights in Apr 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West End Nice has an excellent location right across from the beach! Staff was extremely kind and helpful, we been received an upgraded room with a beautiful beach view, for free!
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was not operational at the time we visited, April 21st for 5 nights.
Stayed 4 nights in Apr 2024

8/10 Good

Paul, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay here. The location is ideal. The staff were friendly and efficient. We had a great meal in the restaurant and enjoyed the view. Some services like the bar and conseirge were understaffed. The rooms are small and dated but comfortable. The location definitely trumps everything else. We would stay again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and mst friendly staff. Definitely will stay here again!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Presidential suite was really beautiful and clean. We enjoyed our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janet, Oak Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and room with a great view. Close to restaurants and shopping.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bridget Joy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay.
Stayed 2 nights in Apr 2024

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic at this hotel, our room was above expectation, very roomy, clean and very well appointed. We would happily recommend this hotel to any other travellers.
Stayed 3 nights in Apr 2024

8/10 Good

James, Lafayette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was incredible, dinner at La Siecle was well presented and delicious. Bathroom needed some work with broken tiles and some mold in the grout. Excellent location and very friendly and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Hermine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

gabriele, corpus christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The japaneses lady and other staff at check in were wonderful with perfect English. Location great - oldest hotel in Nice across the Boardwalk/beach. The attached restaurant has indoor/ outdoor seating with excellent food. They put us on 6th floor and it was absolute quiet. Comfortable beds! One of the best !
Stayed 1 night in Apr 2024

8/10 Good

Durgesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, and choice of options from breakfast to dinner. Secure parking. The front desk were very good and helpful.
Stayed 1 night in Apr 2024

4/10 Poor

Devinder

Stayed 2 nights in Apr 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel. Good location. Only issue was that room was not equipped for when we stayed with basic amenities like a kettle or teaspoon but they are minor things. Walkable to everywhere.
Stayed 3 nights in Mar 2024
Response from Reception on 7 Apr 2024
Good afternoon Rachel, we are delighted to see that you enjoyed your stay with us at the Hotel WestEnd Nice!Don't forget for your next visit to contact us direct as we love to take extra care of our regular hosts.Warmest regards.

10/10 Excellent

STUART

Stayed 5 nights in Apr 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, breakfast and location were all excellent
Stayed 3 nights in Mar 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good restaurant and breakfast. Would advise guests that it's an old building meaning it has a lot of character but also older building issues - such as small lifts. Air con / heating has some eco friendly limitations which may be difficult during the height of the season. I see this as a lovely clean period hotel in an excellent location for exploring Nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Nice breakfast. Comfortable bed and pillows.
Stayed 6 nights in Mar 2024

10/10 Excellent

Enit

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice property - too classically old world style in furnishings. Maybe not very recently updated. Nice buffet but the breakfast area was very cramped and very crowded at any hour we went during our three day stay.
Stayed 3 nights in Mar 2024
Response from Reception on 7 Apr 2024
Good afternoon Enit, we are delighted to see that you enjoyed your stay with us at the Hotel WestEnd Nice!We do have also some modern rooms en the 5th and the 6th floor like deluxe room sea view, Don't forget for your next visit to contact us direct as we love to take extra care of our regular hosts.Warmest regards.

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel to stay in. Check in was easy and staff were polite. We had a triple room. I stayed up in the top part. The bathroom was alongside and there was a smell constantly from the drains. No fan in bathroom so couldn’t be helped. Air conditioning cannot be put on due to time of year so did get very warm upstairs. The window downstairs was good but didn’t cool upstairs. Overall we enjoyed our stay. Hotel so close to the beach.
Stayed 3 nights in Mar 2024

10/10 Excellent

SHELDON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very unique room with a side room within with double decked beds. Breakfast was great. Location on the sea front was convenient
Stayed 2 nights in Mar 2024

6/10 Okay

Henry, Calgary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
It is greatly located and convenient. The air conditioning is central and wasn’t set for cooling, it was set for heating, so it was required to sleep with windows open while there was heavy rain ongoing. Even with windows closed the room is not sound proof, we could hear the planes, cars and waves all night long. Very hard to sleep.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sareta, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the promenade anglaise - you can walk out of the hotel directly on to the promenade, 12 mins walk to the old town (either along the promenade or through the back streets). We booked a superior room with a sea view but they upgraded us to a deluxe room (126 sq m vs 215 sq m so only marginally bigger) but with a partial sea view. To be honest, the upgrade wasn't ideal as we lost the main reason we booked our initial room and it was too cold and windy to be on the balcony, which was the only way to see a bit of the sea from the upgraded room. We tried to get back our original sea view room but the hotel was entirely booked and it wasn't possible. The staff were really lovely and I think a bit flummoxed that we just wanted the room we'd booked. So i'd recommend this hotel and would stay there again; at the same time, I think the staff need to be a bit more cautious about moving people from sea view rooms to rooms with a different view, particularly when it's still quite cold and the balconies are not usable. The breakfast was great and again the staff were incredibly welcoming.
Stayed 1 night in Mar 2024

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff and service, room was a good size but the bathroom set up was a little odd and could do uprating
Stayed 3 nights in Mar 2024
Response from Reception on 31 Mar 2024
Dear Carole,Thank you very much for your very nice comment and your nice note especially about the staff and the service. We strive to provide the best service for each guest.We are delighted to have been able to welcome you to the hotel West EndSee you soon for a next stay.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from reception on 31 Mar 2024
Bonjour M. Brian,Nous vous remercions d'avoir pris le temps de laisser un bon avis.Vous avez apprécié nos services, et nous en sommes ravis car nous nous efforçons d'apporter chaque jour les meilleurs soins à nos hôtes. En espérant avoir le plaisir de vous recevoir à nouveau lors de votre prochain séjour à l'hôtel West End !

8/10 Good

kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and the room very clean we just had some slight plumbing issues in our room otherwise we had a wonderful stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at this hotel. Very welcoming and helpful staff. The room was clean and had a breathtaking sea view. I cried at sunset, that's just how I roll. The bathroom window portal to bedroom was a bit creepy at first, but turned into a peep show, so in retrospect, me likey. However, it was just me, weird, right? Free cocktails were a nice touch. Late night restauraunts were scarce and didnt meet honeybooboo's standards, more veggie/vegan options are needed. Pull up your socks Nice. Hotel Westend saved the day with a comfortable, classy room, perfectly located for my needs. The hotel restauraunt was packed and had a great atmosphere, I should have eaten there. Will bring a date next time who likes touristic food more as I could barely cover the Michelin star restos and went to bed quite unsatisfied - nothing to do with Hotel West End - more my dating etiquette. The hotel rates were affordable, great value for money. In summary, the Hotel West End staff and facilities were great, top notch. I'll be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, fantastic breakfast and very comfortable bed
Stayed 4 nights in Feb 2024

10/10 Excellent

Nolan K

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience! We were treated like royalty!
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. Lovely hotel. Reception staff very welcoming and helpful. Breakfast great and staff great too. Given a room upgrade with a beautiful view. Would stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Xiang

Disliked: Amenities
The hotel is kinda old
Stayed 2 nights in Dec 2023

8/10 Good

xiao

Travelled with family
Liked: Staff & service
It is a great place with fantastic French breakfast. The room is also great but the carpet needs to be replaced immediately. It is really dirty
Stayed 3 nights in Dec 2023

8/10 Good

Megan, Telford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well placed for walking to all of Nice. The room I had was a sea view and the view was wonderful. The staff were generally friendly. Only downside was I booked to have a place to park the hire car and the lot was full, so I had to use a nearby (expensive) public car park. The restaurant dinner was expensive but the night I went was an opera evening and was an excellent evening - food was tasty and the staff welcoming.
Stayed 3 nights in Dec 2023

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in great location
Stayed 2 nights in Nov 2023

6/10 Okay

Stephan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location to tour Nice, very clean room and comfy bed. Concierge staff were excellent and eager to help with any issue or to help with information
Stayed 4 nights in Nov 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was Sea Front and was one of the most beautiful rooms I’ve ever stayed.
Stayed 1 night in Nov 2023

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was so friendly and helpful ! The staff in the dining were accommodating and every morning the breakfast was fresh and hot. After the room was cleaned a nice small treat was left on the pillow.
Stayed 4 nights in Nov 2023
Response from Hôtel West End on 28 Nov 2023
Dear Evelyn,Thank you for your feedback !It has been a pleasure and we are looking forward to welcome you.Kinds Regards

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with friendly staff. The hotel’s decor is a little tired and the sea facing room we had was very warm without the air con which had been turned off for winter. The staff were friendly and breakfast on the terrace was a treat.
Stayed 2 nights in Nov 2023

8/10 Good

Kamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and the service was very good and the location was very good.
Stayed 11 nights in Oct 2023