No heated pool, Ants in the bathroom, offered free upgrade due to being on honeymoon, but room was never upgraded. Due to this offered a free meal, took 2 hours for mains to arrive. The spa, while staff were lovely, the actual facilities were awful! The spa, gave great massages, but with no pool, sauna it just was simply shower and infrared lights. When I asked certain staff on reception, the response was “I didn’t check you in”. This just paved the way of what type place this is. Great if you like tennis with 32 courts! But rubbish if you want a chill by the pool, and have drink! Because the pool is closed due to being not heated, and the bar has ran out of drinks after they finally serve you! My wife and I sat at the bar, I kept asking but all I got was one minute; but when a older couple sat down, serve straight away. In all, I don’t understand why it was not stated about the pool and spa facilities, absolutely awful. Most of the staff I found to be arrogant and unhelpful at all. This hotel is not worth 4 stars, as I found travel lodges staff and facilities to be better. Don’t waste your money and time at this place.