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Reviews of Microtel Inn & Suites by Wyndham Oyster Bay

2.5 out of 5
Microtel Inn & Suites by Wyndham Oyster Bay
12570 Trans Canada Highway, North Oyster, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 608 out of 1006 reviews" "
Rating 8 - Good. 279 out of 1006 reviews" "
Rating 6 - Okay. 75 out of 1006 reviews" "
Rating 4 - Poor. 26 out of 1006 reviews" "
Rating 2 - Terrible. 18 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Winnie Yuen Ting

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool with slide, room is clean.
Stayed 1 night in May 2024
Response from Brande Terris-General Manager on 16 May 2024
Thank you for your review. The pool and slide are great

8/10 Good

Carla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay if you need to catch an early flight out of Nanaimo. there is a wooded trail behind the building
Stayed 1 night in May 2024

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beds were comfortable, room was fine except the charging station at the desk was damaged. Breakfast was average but fine. went to nearby Tims for my coffee....The pool and hot tub looked clean & inviting..I would stay again.
Stayed 3 nights in May 2024
Response from Brande Terris-General Manager on 16 May 2024
Thank you for the review. I agree the charging stations at the desk are not good. We are in the process of changing them all over. Hopefully next time you are back, the new chargers will be in every room.

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Property conditions & facilities
Thank you
Stayed 2 nights in May 2024

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its beautiful, clean and welcoming.
Stayed 1 night in May 2024
Response from Brande Terris-General Manager on 9 May 2024
Thank you, we are fortunate to have a great location and great staff. I am glad you enjoyed your stay.

8/10 Good

Kirby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. No vending machines available and in hotel concession very limited. The surrounding area has gas station, liquor store, Tim Hortons but they close early and front staff didn’t seem to be aware of that. We checked in later, so that would have been helpful to know. Nice and close to airport.
Stayed 1 night in May 2024
Response from Brande Terris-General Manager on 9 May 2024
Thank you for your review. We will ensure the staff know the hours of the business' close to us. The Microstore will have expanded products as soon as our lobby renovations have been completed. Hopefully you will come back again so you can see the new items and refreshed lobby.

8/10 Good

Barb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very accessible with great choices for breakfast
Stayed 4 nights in May 2024
Response from Brande Terris-General Manager on 9 May 2024
Thank you for your review. The new breakfast choices are great. We hope you will be back to enjoy them again.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice layout, clean property and excellent amenities. Staff were unbelievably helpful and friendly as well. The additional bbq area is a stunning feature here as well. Will stay again
Stayed 4 nights in Apr 2024
Response from Brande Terris-General Manager on 9 May 2024
Thank you for the review. We have a great location and great staff. I am glad you enjoyed your stay and we look forward to welcoming you back.

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are what really makes it special. I showed up with a broken leg and they really bent over backwards to get us in early and into a room where I would be comfortable and have enough space for my wheelchair. All of this was with without even asking. Staff is 10/10. The hotel itself is also gorgeous and new with lots of things around.
Stayed 1 night in Apr 2024

8/10 Good

Carey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the Naniamo airport. Close to restaurants in Ladysmith. Sound proofing is a bit of an issue since is right by the highway. Lots of traffic noise during the day,less so at night. Have noise cancelling in the rooms. Smell of chlorine from the pool was noticed on the 4th floor though only in the hallway.
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! Had everything we needed for a decent price.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Well maintained property. Good breakfast. Pool water slide and hot tub very well maintained
Stayed 1 night in Apr 2024

10/10 Excellent

Leroy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights and thought everything was top notch.. It was located just right for family to visit. We loved the pool hot tub and water slide. The breakfast had a good selection of hot food .
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

The floor creaks when you walk…
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a great night's sleep!
Stayed 1 night in Apr 2024

10/10 Excellent

Claudine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful! Will definitely stay there again
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Natasha

Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again in a heartbeat! Extremely friendly and helpful staff which made for a comfortable and enjoyable stay.
Stayed 1 night in Apr 2024

8/10 Good

Lisl

Stayed 2 nights in Apr 2024

10/10 Excellent

Kristine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice price and location. Beautiful views
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this property to be clean, the staff were very nice and professional. They offered a very nice complementary breakfast and it was a terrific location for the work I was performing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, except the toilet tissues and towels could be of a better quality, e.g., softer.
Stayed 2 nights in Apr 2024

8/10 Good

Marcy, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and renovated property with comfy beds. Had to wait several minutes for check-in as no one was at the counter. The AC works but is loud.
Stayed 1 night in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, amenities
Perfect for one night before a flight. Very clean, tidy and resourceful. Could do with a decent cafe or restaurant near the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

tracey

Stayed 1 night in Apr 2024

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Lesley

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
After booking mix up off Expedia .. they kindly allowed me to check in early , after I arrived and the wrong room was reserved the front desk referred me to call Expedia and offered zero help Realizing that they where fully booked and we couldn’t switch they kindly accommodated to give me extra blankets and pillow so we could make it work After checking in we noticed urine splashes all over the bathroom floor it’s was late so we just went to sleep There for only a one night stay I showed pictures to front desk in the morning prior to out check out and apologize but didn’t discount or make up for it in any way Travelling with a small child that’s on the floor all the time, I find this highly unhygienic and irresponsible!! Housekeeping and customer service could be improved!
Stayed 1 night in Mar 2024
Response from Michaela on 9 Apr 2024
Hi, I'm sorry you didn't have a good time. Unfortunately we cannot alter reservations made through a travel agency. We gave you a 30.00 discount (not charging your dog), and did everything we were able to accommodate you.

8/10 Good

Shawn

Liked: Cleanliness, property conditions & facilities
Good visit
Stayed 2 nights in Apr 2024

10/10 Excellent

Bernice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love a restaurant other than fast food nearby. Clean and relatively quiet which was nice. Loved being able to take advantage of the lovely fire pit and outdoor area!
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything except that the floors were so squeaky (both ours and the one above). Also since it has a pool, a clothesline in the tub area would be nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Olesia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, nice friendly staff, good breakfast
Stayed 2 nights in Apr 2024
Response from Michaela on 9 Apr 2024
Dear Olesia,Thank you for taking the time to give a review. We were happy to have you and the family here.

10/10 Excellent

Allysha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great layout
Stayed 2 nights in Apr 2024

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall happy with the accommodation. Staff is fantastic. So friendly and efficient! 👌👏💯 This a great option for families with kids.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a relatively new property, everything is still in great condition and clean, including the pool and hot tub area. Kids will like the slide.
Stayed 1 night in Apr 2024

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The waterslide is amazing with smaller kids as it ends in a chute and not in the pool. The pool and hot tub are nice. The staff are friendly and the rooms are noce. The only thing we found that was missing was an actual restaurant mearby as A&W is walka le but not somewhere we wanted to eat. The hotel is also close to the YCD airport whoch is convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

KATHLEEN

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful property. Such lovely staff. The ground are lovely
Stayed 3 nights in Mar 2024

10/10 Excellent

Chantel

Travelled with family
Liked: Cleanliness, amenities
We like that the hotel is right off the highway. Satff were inviting. There a pool and breaky in the morning. Our room was comfortable, good heat&cool system. Pillows and beds were perfect. Bathroom was clean. Microwave and mini fridge were handy. Also variety of shops and store close by
Stayed 1 night in Mar 2024

10/10 Excellent

Annabelle

Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with family and small children
The rooms are nice and kids loved the pool and slide
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great and helpful staff at the front counter.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 5 nights in Mar 2024

10/10 Excellent

Dailen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the atmosphere
Stayed 4 nights in Mar 2024

10/10 Excellent

marianne

Travelled with family and small children
Very accommodating and friendly staff all around!
Stayed 1 night in Mar 2024

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their suite is not suite. Regular room. Very misleading.
Stayed 1 night in Mar 2024