Lobby

Reviews of Americas Best Value Inn Norman at Univ of Oklahoma

2 out of 5

Reviews

6.6
Rating 10 - Excellent. 56 out of 248 reviews" "
Rating 8 - Good. 60 out of 248 reviews" "
Rating 6 - Okay. 59 out of 248 reviews" "
Rating 4 - Poor. 38 out of 248 reviews" "
Rating 2 - Terrible. 35 out of 248 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok...no issues
Stayed 1 night in May 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable. The only thing bed was the bathroom door was too hard to open & close! Not enough room!
Stayed 2 nights in May 2024

6/10 Okay

Zulma, Goshen

Travelled with family, Business traveller
Liked: Cleanliness
It could improve
Stayed 3 nights in May 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and. Rooms
Stayed 1 night in May 2024

6/10 Okay

Richard

Business traveller, Travelled with group
Liked: Cleanliness
Didn't stay there had a family emergency never made iit to Norman. I tried to cancel but it wouldn't let me . Plus they changed me for staying after I tried to cancel. My name is Richard Calhoun
Stayed 1 night in Apr 2024

2/10 Terrible

Derrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because it was off the freeway and was convenient to the walmart and restaurants. What I dint like about is the bed sheets smell old the wash cloth and the towel looked really used, and entry upstairs it had old chairs and table in the stairways entree. And it also look like a housing area for homeless people or family who cant afford a house
Stayed 2 nights in Apr 2024
Response from Guest Relations on 23 Apr 2024
Dear Derrick,While we're thrilled to know that you enjoyed our prime location, we're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any upkeep concerns during your visit, as this is never our intention. All of your feedback is gratefully received and will be discussed internally so that changes can be made where necessary. Thank you, and we hope to see you again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Access to lobby was not available prior to check in.
Stayed 1 night in Apr 2024

4/10 Poor

Amy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We found dirty towels on the back of the bathroom door. The sheets had horrible stains on them. The front desk person was so friendly which made it disappointing when we saw the room.
Stayed 1 night in Jan 2024
Response from Guest Relations on 29 Jan 2024
Dear Amy,Though we are glad you enjoyed our friendly service, we regret that our accommodations fell below your expectations. What you have described does not convey the high-quality standards we strive to uphold, and we are sincerely sorry about the inconveniences you encountered with our rooms. Cleanliness is one of our top priorities and will be discussed promptly as we make the appropriate changes. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

2/10 Terrible

Lucy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled like pee
The hotel was in a very good location except for the room smelled like pee really bad and the bed was very old and loud. The room just smelled bad altogether. the shower had mold in it.
Stayed 1 night in Nov 2023
Response from Guest Relations on 17 Nov 2023
Dear Lucy,We're so happy to know that our location was perfect for your needs. That being said, we apologize for any unpleasant odor and any cleanliness concerns. We'll be sure to have our housekeeping team look into your comments and make changes where necessary. Please consider giving us another chance in the future; we know that we can change your perceptions.

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Adjacent to a quiet neighborhood with easy access Main Street and 24th.
Stayed 1 night in Nov 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property…close to ou
Stayed 2 nights in Oct 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff was helpful while checking in. The walls are VERY thin. We were awoken at 6 by the room next door's conversations. It felt as if they w were in our room.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Travelled with family
Liked: Staff & service, property conditions & facilities
Great value, clean room, efficient breakfast, friendly desk staff!
Stayed 2 nights in Sep 2023

6/10 Okay

Andy

Disliked: Amenities, property conditions & facilities
Pillows were tiny
Stayed 2 nights in Sep 2023

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your money
Stayed 1 night in Jul 2023

8/10 Good

Sheila

Liked: Staff & service, room comfort
Stayed 2 nights in May 2023

6/10 Okay

C

Business traveller
Liked: Room comfort
Odor in room--towels not good-- door slightly ajar
Stayed 1 night in May 2023

8/10 Good

Michelle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. It was close to the campus of the University. We were there for our son’s graduation.
Stayed 2 nights in May 2023

8/10 Good

Gatha, Cheyenne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Really good for the price
Stayed 1 night in Apr 2023

10/10 Excellent

Justin

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet environment, they came while we were gonna and tidied up the room and restocked everything. Office staff is very nice and personable.
Stayed 2 nights in Apr 2023

2/10 Terrible

Brandy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second hotel in Norman. The owner screamed at me when I was checking in as I did not have my driver’s license with me as I left it in my car, and I showed him my passport, which is a gov’t form of ID. He screamed at me saying he needs my license in order to scan it in to the system and he does this every day and knows what he is doing. There were two other young gentlemen in the corner saying smart remarks as I had a passport and not a driver’s license. I called Expedia and explained the incident, they owner lied and said he did not scream at me and said he asked me nicely. He then decided to not fully refund my stay and take a night as that was his discretion as the owner. Expedia tried to argue that I did not use my reservation and that I should be given my full refund, but he is the owner and this was his discretion. The location of this place is something I would not recommend to woman traveling alone, or with small children.
Stayed 2 nights in Apr 2023
Response from Guest Relations on 25 Apr 2023
Dear Brandy,Your voice is important to us, and we appreciate you for making it heard. Please accept our sincere apology for any perceived rudeness, as that is never our intention. We strive to ensure our valued guests feel welcome and comfortable, and we regret you felt otherwise on this occasion. Rest assured, your feedback matters and will be shared with the respective teams as we make sure we uphold our high-quality standards across the board. In the future, we hope you consider returning and giving us another chance to change your perceptions.

10/10 Excellent

Jonna

Liked: Cleanliness, staff & service
For a Motel the room was good for a cheap 1 night stay. Grounds littered with trash and clutter.
Stayed 1 night in Apr 2023

8/10 Good

Barry

Stayed 1 night in Apr 2023

8/10 Good

Peggy

Disliked: Property conditions & facilities
Handicapped very inadequate. No handicap raised toilets only 1 handicap rail in shower and it was up against the wall no rails to front left or right.. time for new mattress.
Stayed 2 nights in Mar 2023

6/10 Okay

Jamie

Disliked: Amenities, property conditions & facilities
Convenience to Highway and restaurant-
Stayed 1 night in Mar 2023

8/10 Good

Theresa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was right.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
I like this particular property bcuz the staff is very helpful and friendly. If only they had a pool but this is where I usually stay because besides the friendly staff the price is hard to beat
Stayed 1 night in Oct 2022

8/10 Good

Denise

Travelled with family
The good part was there were restaurants for breakfast and didnt like was the smell in the rooms.
Stayed 1 night in Jul 2022

8/10 Good

Nina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

4/10 Poor

william

Disliked: Staff & service, amenities, property conditions & facilities
It was ok for a 40$ room. But it cost about 80$
Stayed 1 night in Jun 2022
Response from Guest Relations on 27 Jun 2022
Dear William, Though it was a pleasure hosting your stay, it sounds like you didn't have the visit you expected. Please know we aim to keep our prices competitive and also at a great value for our guests. However, your feedback is appreciated as we constantly strive to enhance our guest experience. Thank you for reaching out, and we wish you happy and safe travels.

2/10 Terrible

Elizabeth

Stayed 1 night in Jun 2022

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness
This is an economy hotel and you are paying economical prices for it. Everything falls right in the range one would expect. There are no glaring deficiencies there. They meet expectations.
Stayed 2 nights in May 2022

2/10 Terrible

Michael

Stayed 1 night in May 2022

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, we were made to wait for thirty minutes after driving from TX for the desk clerk to find our reservation,which we had made several days previously. Finally when we arrived at our room, we were absolutely appalled! No comforter, only two tiny pillows, no coffee maker, the bathroom had huge burn marks from one end of the tub to the other - and, AND - NO HEAT!!! We contacted the desk and were told they would provide us with a floor heater. What?! No, we want a different room to which they responded, "We don't have any other rooms." We advised the desk clerk we would be contacting our credit card company and several minutes we were called to let us know that in fact a different room was available after all. We had to move all of our belongings at 1am! After an angst ridden night in this awful room (at least there were four pillows and some HEAT), I pulled a chair into the open door and lit up a cigarette. Suddenly some woman - cleaning staff? the owner? I have no idea, began yelling at me from the parking lot,telling me that "that is not a smoking room!!!" and "to leave! Get out right now or we would be charged more money!!" Go now! I was smoking one cigarette OUTSIDE our room, for Godsake! We are talking to our credit card company and your motel should be leveled to the ground!!!
Stayed 2 nights in Mar 2022
Response from Guest Relations on 3 Apr 2022
Dear Mark, We appreciate you taking the time to leave us your feedback and it's unfortunate to hear that you encountered issues with your reservation, as well as the amenities in your room. Rest assured, we'll have our team members look into the issues you mentioned so that we can ensure this doesn't happen again in the future. Thank you, and we hope you'll give us another chance later down the road.

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort
Room smelled Horrible
The room reeked of marijuana when we walked in. Unknown as to the cause; past guest, staff or the dispensary across the street. Bed was very hard and pulled away from the wall. Cleanliness was ok. Breakfast was very basic but included
Stayed 1 night in Mar 2022
Response from Guest Relations on 26 Mar 2022
Dear Michael, While we're happy to hear that our cleanliness impressed you during your visit, we apologize for any unpleasant odors during your stay. We'll be sure to have our housekeeping team come to look into the issue you mentioned as soon as possible. Despite this, we hope you'll come back and visit us again the next time you come to the area.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2022

8/10 Good

Julie

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable rooms after a long drive
Stayed 1 night in Jan 2022

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Updates are desperately needed
The furniture in our room was missing pieces of trim on every piece. The bath tub had burn marks on ledge. The bathroom door is falling apart. The blanket on bed had a burn hole in it and all of the towels and wash clothes were beyond stained.
Stayed 1 night in Jan 2022
Response from Guest Relations on 22 Jan 2022
Dear Jason, It's unfortunate to hear that you didn't have a positive experience while staying with us. Please accept our apologies for any issues regarding the cleanliness or upkeep of our accommodations. We'll be sure to have our housekeeping team come down and look into your claims further. Thank you and we wish you safe future travels.

4/10 Poor

Jerry

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will start out for the bathroom had cigarette burns on the tub at the walls needed to be cleaned and painted or something they got holes in them would not even recommend anybody going there and they want to charge you 40 hours or $50 a night and then Jack it up to 100 something tonight on football nights got to be crazy don't ever stay there watch out people go throwing things through the windows too at night is the worst place to stay
Stayed 2 nights in Jan 2022
Response from General Manager on 14 Jan 2022
Dear Jerry, In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Our team is committed to positive change, so rest assured that we will use your feedback to address your concerns and ensure that we're always presenting our property in the best light. Given another chance, we would like to welcome you back for a stay that is nothing short of stellar.

2/10 Terrible

Shawn

Travelled with family
Disliked: Staff & service
Makes you frel very uncomfortable during your stay, very judgemental in no kind of good way
Stayed 1 night in Dec 2021
Response from General Manager on 23 Dec 2021
Dear Shawn, While our guests' comfort is always prioritized, we are saddened to hear we fell short of your expectations in this regard. You should never be made to feel judged or uneasy, and as such, we will be discussing your comments with our staff members right away. We hope you'll give us another chance to change your perceptions one day on a future visit.

4/10 Poor

Pedro

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Breakfast was okay but property needs to be cleaned. They damaged furniture by the stairways and inside the room there was a bad smell and the drawers in the furniture were damaged as they didn’t close all the way.
Stayed 1 night in Nov 2021
Response from Guest Relations on 30 Nov 2021
Dear Pedro, Guest satisfaction means everything to our team, so we're disappointed to learn that you were not entirely comfortable throughout your visit. Thank you for sharing the ways where you noted room for improvement so that we can work to find solutions. We are committed to doing everything we can to ensure a fantastic stay for all travelers, so thank you for sharing your invaluable remarks.

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2021

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Good for an overnight stay
The staff were friendly at check-in. It is a bit dated, but clean and generally safe. The breakfast is definitely a "grab and go" - all packaged goods.
Stayed 1 night in Sep 2021