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Reviews of Palm Tree Resort and Restaurant

3 out of 5
Palm Tree Resort and Restaurant
National Hiway, 116, Olongapo

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 38 reviews" "
Rating 8 - Good. 13 out of 38 reviews" "
Rating 6 - Okay. 2 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Ivan Angel De Jesus, Stockton

Travelled with partner
Nice room. Good view. Very close to the entertainment area.
Stayed 1 night in May 2024

10/10 Excellent

Glenn

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Roy

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Cleoanyelis

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very old property needs a lot of fixing up
Stayed 3 nights in Apr 2024

2/10 Terrible

Chino

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
WORST PLACE EVER!!! I rated the place 1/5. If it wouldn't for the staff I would've given it -5/5. The staff are all friendly and accommodating. The parking space is terrible and small but one of the staff helped me to get a better parking space. Although it is still inconvenient that in the middle of your nap they would call your room and wake you up just to move your car to give way for another customer who is going out. The area is convenient because there's a lot of stores that sell basic needs. It's congested though because there's a lot of people. There's more!!! It was a nightmare for my family because the floor drain was clogged the entire time we were there. We stayed there for 3days and 2nights. We told the receptionist but she only said that they can't do anything about it. They told us to use a pump hahaha lol. Water would drain after maybe 15-20 minutes.Very inconvenient and the WORST stay we ever had. The place is kinda old and smells old too. I would not recommend this place to anyone specially my friends. WORST WORST WORST
Stayed 2 nights in Mar 2024

2/10 Terrible

Rolly

Disliked: Cleanliness, staff & service, property conditions & facilities
Did stay
Stayed 4 nights in Mar 2024

6/10 Okay

John, Anderson

Stayed 2 nights in Feb 2024
Response from Sheryll on 22 Mar 2024
Thank you for staying with us, we will do our best to improve our service. Looking forward in having you as our guest again in the futurekind regardsPalm Tree Resort Management & Staff

8/10 Good

ALFREDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the front desk was very efficient and professional. The owner, Sheryl is very accommodating and welcoming!
Stayed 1 night in Feb 2024
Response from Sheryll on 18 Feb 2024
Thank you so much sir, our pleasure and hope to see you again very soon

8/10 Good

Lorelie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Thank you!
Stayed 1 night in Feb 2024
Response from sheryll on 18 Feb 2024
Thank you very much our pleasure to have you as our guest6 see you soonest.

10/10 Excellent

RAMIRO, Alhambra

Stayed 3 nights in Feb 2024
Response from Sheryll on 22 Mar 2024
Thank you for staying with us, we will do our best to improve our service. Looking forward in having you as our guest again in the futurekind regardsPalm Tree Resort Management & Staff

10/10 Excellent

Edward, Ft. Simpson

Stayed 2 nights in Jan 2024
Response from sheryll on 22 Mar 2024
Thank you for staying with us, we will do our best to improve our service. Looking forward in having you as our guest again in the futurekind regardsPalm Tree Resort Management & Staff

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from sheryll on 22 Mar 2024
Thank you for staying with us, we will do our best to improve our service. Looking forward in having you as our guest again in the futurekind regardsPalm Tree Resort Management & Staff

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2024
Response from sheryll on 18 Feb 2024
thank you so much, a pleasure to have you as our guest. See you soonest

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with location staff and family experience
Stayed 2 nights in Jan 2024
Response from sheryll on 18 Feb 2024
thank you so much, a pleasure to have you and your family as our guest. See you soonest

10/10 Excellent

Benedicta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Harvy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the free breakfast,thanks again,seeyou next time😊
Stayed 1 night in Dec 2023

10/10 Excellent

Clecil

Stayed 2 nights in Dec 2023

8/10 Good

Daylinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are cockroaches crawling in both rooms we booked (Rm 101 and 102)
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained, the staff was friendly and helpful. I would like to give special thanks to the housekeeping staff who seems to always go above and beyond her duties to make sure me and my family were comfortable. I’m sorry I didn’t get her name but she’s an older Filipina woman who wear glasses. She made my stay so enjoyable that I will be booking another stay very soon !!! December 21-24, 2023
Stayed 3 nights in Dec 2023

8/10 Good

Lorelie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dimarko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023

8/10 Good

Daniel

Stayed 2 nights in Nov 2023

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023

8/10 Good

Sunshine

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
*
Stayed 22 nights in Oct 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2023

6/10 Okay

Tomas

You get what you pay for
A three star hotel. You get what you pay for. Nice staff. Bad Wifi and don't serve real coffee just instant...
Stayed 13 nights in Dec 2023

8/10 Good

Yuichi

Stayed 4 nights in Nov 2023