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Reviews of Embassy Suites by Hilton Orlando International Dr ICON Park

3.5 out of 5
Embassy Suites by Hilton Orlando International Dr ICON Park
Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 833 out of 1479 reviews" "
Rating 8 - Good. 359 out of 1479 reviews" "
Rating 6 - Okay. 146 out of 1479 reviews" "
Rating 4 - Poor. 67 out of 1479 reviews" "
Rating 2 - Terrible. 74 out of 1479 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Travelled with family
They always brought up everything we needed. Very accommodating.
Stayed 4 nights in May 2024
Response from Zack, Front Office Manager on 13 May 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities
I really enjoyed my stay
Stayed 2 nights in May 2024
Response from Zack, Front Office Manager on 13 May 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

6/10 Okay

carolyn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Zack, Front Office Manager on 15 May 2024
We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

10/10 Excellent

PATRICIA

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed everything
Stayed 1 night in May 2024
Response from Zack, Front Office Manager on 13 May 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

RAHUL

Liked: Cleanliness, property conditions & facilities
Best place to stay
Stayed 2 nights in May 2024
Response from Zack, Front Office Manager on 13 May 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Minnie, Ocala

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms, polite staff, quiet and safe surroundings.
Stayed 1 night in May 2024
Response from Zack, Front Office Manager on 13 May 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

James

Travelled with partner
Check in was very quick!!!
Stayed 1 night in May 2024
Response from Zack, Front Office Manager on 13 May 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly Staff
Stayed 2 nights in May 2024
Response from Ty - Assistant General Manager on 10 May 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Neftali

Liked: Cleanliness, property conditions & facilities
Everyone is super friendly , greeted with a smile, loved the breakfast dining, close to shopping and restaurants.
Stayed 1 night in Apr 2024
Response from Zack, Front Office Manager on 7 May 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Aretha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Centrally located. I give this property a 10 on everything except the daily parking. It gets a big fat 0.
Stayed 2 nights in May 2024
Response from Zack, Front Office Manager on 9 May 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Abbie

Travelled with partner
Liked: Amenities
Everything was amazing!
Stayed 1 night in May 2024
Response from Zack, Front Office Manager on 7 May 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ty, Assistant General Manager on 3 May 2024
Dear Nancy, Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from Joshua Z on 1 May 2024
Dear Kevin,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious
Stayed 1 night in Apr 2024
Response from Joshua Z on 1 May 2024
Dear Michelle,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Tanesha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ty, Assistant General Manager on 23 Apr 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Steven Van

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and conveniently located to dining and in the area we wanted to stay. Breakfast was hot and fresh.
Stayed 1 night in Apr 2024
Response from Joshua Z on 18 Apr 2024
Dear Steven,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Candance

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Embassy Suites Management on 16 Apr 2024
Dear Candance, Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Stephen, Alpharetta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay. Your staff, in every area, was fantastic! So professionally done!
Stayed 1 night in Mar 2024
Response from Embassy Suites Management on 16 Apr 2024
Dear Stephen, Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness
Hotel is located in a convenient location close to several food restaurants within walking distance. Main attractions (universal studios, Disney, sea world and Lego land) are close enough to take a ride-share Breakfast buffet is filling and does not run of food. The hours are 630-930. Parking requires a daily surcharge. Hotel room furniture does need to be updated. Overall, we enjoyed our stay, and will be returning if visiting Orlando again!
Stayed 7 nights in Apr 2024
Response from Joshua Z on 18 Apr 2024
Dear Nicole,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

4/10 Poor

Edward

Travelled with family
Liked: Cleanliness
I’ve stayed at other Embassy hotels. The pictures online make the room suite seem bigger than what it really is. (The other Embassy rooms were spacier). The double beds are like small full beds. The bathroom is very small. Our bathroom smelled like wet rag. The tub faucet was loose and the water didn’t flow well. Overall it was ok. Very average and not what I expect from Embassy.
Stayed 2 nights in Apr 2024
Response from Joshua Z on 8 Apr 2024
Dear Edward,We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

10/10 Excellent

Juddy

Liked: Property conditions & facilities
Excelente limpio y el desayuno delicioso
Stayed 1 night in Apr 2024
Response from Zack, Front Office Manager on 22 Apr 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

2/10 Terrible

Tarockia

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Does not clean well. My sheets were not clean and my kids didn’t have cover for the beds. They stated they had run out because there were a lot of kids there. They provided me with 4 sheets and then later came to the room stating they found a blanket. That blanket was dirty and filled with hair. If you can do not stay here. Only thing good about the hotel is they have breakfast included. They also only provide you with 2 complimentary drinks per room. Unlike the other Embassy Suites it’s unlimited up until the cut off time.
Stayed 1 night in Apr 2024
Response from Joshua Z on 8 Apr 2024
Dear Tarockia,We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

10/10 Excellent

elda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zack, Front Office Manager on 10 Apr 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

2/10 Terrible

Delshondra

Stayed 2 nights in Mar 2024
Response from Ty, Assistant General Manager on 26 Apr 2024
We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.Sincerely,

10/10 Excellent

Hector

Stayed 1 night in Mar 2024
Response from Ty,Assistant General Manager on 26 Apr 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

6/10 Okay

James

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Embassy Suites Front Desk Team on 5 Apr 2024
Thank you for your feedback concerning your recent stay at Embassy Suites by Hilton Orlando International Drive ICON Park. We strive to provide gracious, personalized service and can only do so with sincere and honest feedback from our guests. In the eyes of Hilton, 4 and 5s are passing and anything less means we did not meet your expectations. With that being said, is there anything we could have done differently to earn a 4 or 5 from you?

6/10 Okay

Nathan, Miami

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Old and not clean
Stayed 3 nights in Mar 2024
Response from Joshua Z on 4 Apr 2024
Dear Nathan,We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

10/10 Excellent

Evelyn

Liked: Cleanliness, property conditions & facilities
I love it here
Stayed 3 nights in Mar 2024
Response from Joshua Z on 4 Apr 2024
Dear Evelyn,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the breakfast, room was great. Just hate paying 18 bucks a day to park.
Stayed 2 nights in Mar 2024
Response from Joshua Z on 4 Apr 2024
Dear Richard,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

6/10 Okay

Dung, Macungie

Travelled with family and small children
Breakfast lacks variety, same everyday. Had to tell front desk for room service the first day No free parking.
Stayed 7 nights in Mar 2024
Response from Joshua Z on 4 Apr 2024
Dear Dung,We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

2/10 Terrible

Jaqun

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Embassy Suites Front Desk Team on 5 Apr 2024
Dear Jaqun, We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and would be thrilled to hear back from you with some additional feedback regarding areas of improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on 22 Apr 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Tamesha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this place!!! Tge entire weekend was great here....
Stayed 2 nights in Mar 2024
Response from Zack, Front Office Manager on 25 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Darius

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zack, Front Office Manager on 26 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Hernan, North Hills

Stayed 3 nights in Feb 2024
Response from Zack, Front Office Manager on 24 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Zay

Liked: Cleanliness, amenities, property conditions & facilities
I like the open world atmosphere
Stayed 2 nights in Mar 2024
Response from Embassy Suites Front Desk Team on 20 Mar 2024
Thank you for your feedback concerning your recent stay at Embassy Suites by Hilton Orlando International Drive ICON Park. We strive to provide gracious, personalized service and can only do so with sincere and honest feedback from our guests. We are thrilled to hear that we were able to meet your expectations and deliver the guest service that is synonymous with the Hilton brand. We do hope to welcome you back to Embassy Suites ICON Park in the near future.

6/10 Okay

Roger

Travelled with family
Disliked: Property conditions & facilities
The property needs to be updated. The bathrooms need total remodeling and carpets are extremely dirty. Would not stay again.
Stayed 2 nights in Feb 2024
Response from Embassy Suites Front Desk Team on 20 Mar 2024
Thank you for your feedback concerning your recent stay at Embassy Suites by Hilton Orlando International Drive ICON PARK. We strive to provide gracious, personalized service to all our guests and can only do so with sincere and honest feedback from our guests. We are in the beginning stages of planning a full renovation which will include all guest rooms and public spaces. We look forward to welcoming you back in the future.

10/10 Excellent

Antoinette

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Embassy Suites Front Desk Team on 20 Mar 2024
Thank you for your feedback concerning your recent stay at Embassy Suites by Hilton Orlando International Drive ICON Park. We strive to provide gracious, personalized service and can only do so with sincere and honest feedback from our guests. We are thrilled to hear that we were able to meet your expectations and deliver the guest service that is synonymous with the Hilton brand. We do hope to welcome you back to Embassy Suites ICON Park in the near future.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and very clean. The room was cleaned daily. The facility was well-maintained and beautiful. The staff at this hotel was helpful, friendly, and courteous. The hotel offered free breakfast that included a hot breakfast bar.
Stayed 3 nights in Mar 2024
Response from Embassy Suites Front Desk Team on 20 Mar 2024
Thank you for your feedback concerning your recent stay at Embassy Suites by Hilton Orlando International Drive ICON Park. We strive to provide gracious, personalized service and can only do so with sincere and honest feedback from our guests. We are thrilled to hear that we were able to meet your expectations and deliver the guest service that is synonymous with the Hilton brand. We do hope to welcome you back to Embassy Suites ICON Park in the near future.

10/10 Excellent

Monika

Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on 18 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Frantz

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on 18 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

6/10 Okay

Melissa

Stayed 1 night in Mar 2024
Response from Embassy Suites Management on 16 Apr 2024
Dear Melissa, We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

2/10 Terrible

Deshawn

Travelled with family, Business traveller
Noisy asf couldn't sleep with the constant door slamming
Stayed 2 nights in Mar 2024
Response from Zack, Front Office Manager on 16 Mar 2024
We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

10/10 Excellent

Aneesah

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on 16 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Ibeth

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Zack, Front Office Manager on 11 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

2/10 Terrible

sheila

Disliked: Property conditions & facilities
Would not let me son check in
Stayed 2 nights in Mar 2024
Response from Zack, Front Office Manager on 11 Mar 2024
We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

8/10 Good

Serafina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and offerings ie daily happy hour and full breakfast plus nice pool area. Look up codes to retrieve link to info and guest information didn’t seem to completely provide details. Also it would nice if check in staff could mention the onsite food options in the market and their hours. We would have taken advantage of this service but left the property for meals. Traffic in the area is horrible due to construction.
Stayed 2 nights in Mar 2024
Response from Zack, Front Office Manager on 10 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

volodimir

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The views from the upper stories and serenity for such a massive building were amazing.
Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on 10 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on 8 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the Embassy Suites. Staff are so pleasant and helpful. Joel and Jason in the bar..exceptional Fab hot breakfast included every morning Will definitely be back
Stayed 5 nights in Feb 2024
Response from Zack, Front Office Manager on 7 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.