Exterior

Reviews of Quality Inn & Suites Heritage Park

2.5 out of 5
Quality Inn & Suites Heritage Park
2039 East Irlo Bronson Memorial Highway, Kissimmee, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 454 out of 1002 reviews" "
Rating 8 - Good. 337 out of 1002 reviews" "
Rating 6 - Okay. 122 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tonia

Business traveller
Went to Florida for business trip for a couple days and was looking for budget friendly but still good quality hotel so we chose the Quality Inn this was everything I expected from a Choice hotel. Beds were comfortable. Hotel was clean. Pool was excellent, very refreshing to relax at the pool with the BBQ grill and outdoor seating. Breakfast was extremely nice there was hot bar with sausage and eggs, waffles and fresh fruit. Staff was very friendly, always greeted me and my family. It was surprisingly very pleasant for very reasonable price.
Stayed 2 nights in May 2024

6/10 Okay

Deantae

Travelled with partner
Anything in a 2 mile radius unfortunately can’t compare, room and halls were clean. I’m a simple man so I can sleep in the woods if needed but for my lady the room was sub par, the shower would leak onto the bathroom floor soaking it (they did provide more than enough towels luckily) and the AC unit would have to be set to 63 to even get somewhat cold she did not like that, we were only in the room about 8 hours of the total 13 hours we were there and it was enough to complain about
Response from Cristina on 21 May 2024
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet the high standards we strive to uphold. We understand how important a comfortable and functional room is, especially when traveling with loved ones.We want to assure you that if we had been made aware of the issues during your stay, we would have taken immediate action to resolve them. Our team is dedicated to ensuring our guests have a pleasant experience, and we regret that we missed the opportunity to enhance yours.Your comments about the shower and AC unit have been noted and addressed with our maintenance team to prevent such occurrences in the future. We believe in the value of our accommodations and are confident that we stand out in our area. However, we understand that there is always room for improvement, and your input is invaluable in that process.We hope you will consider staying with us again so we can demonstrate our commitment to your comfort and satisfaction.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sits back off the road a bit. It’s clean, well maintained. Rooms were clean and updated. All employees were friendly. Pool was nice. I would stay here again.
Stayed 2 nights in May 2024
Response from Cristina on 20 May 2024
Thank you for your feedback and kind words.

8/10 Good

emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cristina on 20 May 2024
Thank you for your feedback!

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the free breakfast.
Stayed 1 night in May 2024
Response from Cristina on 16 May 2024
Thank you for your feedback!

6/10 Okay

Kelsey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It would have been helpful to know ahead of time that the room required $100 security deposit at time of check-in. If paid in cash you get it back the next day but if paid on credit or debit you get it back in 8 to 10 business days. This is ridiculous. There were a few roaches in our room as well. On the plus side the bed was really comfortable and the staff was accommodating.
Stayed 1 night in May 2024
Response from Cristina on 13 May 2024
Thank you for sharing your feedback. We apologize for any inconvenience caused. We strive to be transparent about our policies, and our website and guest registration card detail our security deposit requirements. Please rest assured, we are also addressing the cleanliness issue as a priority. We’re glad to hear you found the bed comfortable and our staff accommodating. Your comfort and satisfaction are important to us, and we hope to welcome you back under better circumstances.

10/10 Excellent

oswaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in May 2024
Response from Savannah on 8 May 2024
Your appreciation for our staff's kindness is much valued.

6/10 Okay

oswaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed with Housekeeping service . I was not aware its every other day . Went 3 days without Housekeeping services. The staff is amazing. They all are courteous and friendly.
Stayed 3 nights in May 2024
Response from Cristina on 7 May 2024
We sincerely apologize for any inconvenience caused by our housekeeping schedule. We appreciate your kind words about our staff and are glad to hear you found them courteous and friendly. We’re committed to ensuring your comfort and will review our communication about service frequency to improve our guest experience. Thank you for bringing this to our attention.Warm regards,

10/10 Excellent

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Cristina on 1 May 2024
Thank you for the feedback!

10/10 Excellent

Joadelis

Stayed 1 night in Apr 2024
Response from Cristina on 26 Apr 2024
Thank you for your feedback!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cristina on 23 Apr 2024
Thank you for your feedback!

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cristina on 10 Apr 2024
Thank you for your feedback!

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. The building in front looks vacant and had some people sitting in front of it. It did not make a good first impression.
Stayed 1 night in Apr 2024
Response from Cristina on 8 Apr 2024
Thank you for the feedback!

2/10 Terrible

Chandrawatie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had hair on the sheets and bathroom there was also dust in the corner had a piece of tissue in toilet and had lots of noise in the room next to us couldn’t sleep had to ask for a late check out because my daughter finally fell asleep at 6 something in the morning and we was tired as well
Response from Cristina on 8 Apr 2024
I apologize for the inconvenience you experienced during your stay. We take cleanliness seriously, and I’m truly sorry that your room did not meet our standards. Rest assured, we will address these issues with our housekeeping team to prevent such occurrences in the future. Regarding the noise disturbance, we understand how crucial a good night’s sleep is, especially when traveling with family. We appreciate your patience and hope to have the opportunity to make it right for you in the future. Thank you for your feedback.

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Cristina on 5 Apr 2024
Thank you for your review!

10/10 Excellent

Joseph

Stayed 3 nights in Mar 2024
Response from Cristina on 18 Apr 2024
Thank you for your feedback!

10/10 Excellent

Bailey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, beds were super comfy!
Stayed 2 nights in Mar 2024
Response from Cristina on 1 Apr 2024
Thank you for your positive feedback! We’re delighted that you found our property convenient, enjoyed the spacious room, and had a comfortable bed. We look forward to welcoming you back soon!

8/10 Good

Laila

Stayed 1 night in Mar 2024
Response from Cristina on 15 Apr 2024
Thank you for taking time to leave feedback on your stay with us!

10/10 Excellent

Anne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to our venue and the room was large and the bed was comfortable. Happy with our stay and will return again.
Stayed 5 nights in Mar 2024
Response from Cristina on 1 Apr 2024
Thank you for your positive feedback! We’re delighted that you found our property convenient, enjoyed the spacious room, and had a comfortable bed. We look forward to welcoming you back soon!

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
I left an envelope with cash in it I didn't realize it until I arrived back home. Very honest staff working at this place they had already called me to notify me before my plane landed. My sincere gratitude. Benny
Stayed 4 nights in Mar 2024
Response from Cristina on 1 Apr 2024
Thank you for sharing your experience! The honest and proactive staff at this place truly went above and beyond. Their integrity is commendable, and I’m grateful they reached out to you before your plane landed.

8/10 Good

Zelda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was quiet, room was clean, staff was very friendly.
Stayed 2 nights in Mar 2024
Response from Cristina on 1 Apr 2024
Thank you for your feedback!

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Mar 2024
Response from Savannah on 21 Mar 2024
Thank you!

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the room having a musty smell, the hotel was great. The pool was the cleanest that I’ve ever seen a hotel pool and the room/hotel was overall clean.
Stayed 5 nights in Mar 2024
Response from Cristina on 1 Apr 2024
Thank you for sharing your feedback! We apologize for any inconvenience caused by the musty smell in your room. We appreciate your positive comments about our clean pool and overall hotel experience. Your satisfaction is important to us, and we’ll take steps to address the odor issue. We hope to welcome you back soon!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Savannah on 19 Mar 2024
Thank you!

10/10 Excellent

Carla De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Savannah on 19 Mar 2024
Thank you!

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Savannah on 17 Mar 2024
Thank you.

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy. Nothing special. Wifi sucked though.
Stayed 1 night in Mar 2024
Response from Cristina on 14 Mar 2024
Thank you for your feedback. We appreciate it and will use it to make improvements and strive for better results.

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Savannah on 17 Mar 2024
Thank you.

2/10 Terrible

Maffalda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cristina on 13 Mar 2024
Thank you for your feedback!

2/10 Terrible

Tammy

Disliked: Staff & service
Response from Cristina on 7 Mar 2024
Thank you for your feedback!

6/10 Okay

Mauro Roque

Travelled with family
Liked: Amenities
We had a good Time
Stayed 1 night in Feb 2024
Response from Savannah on 3 Mar 2024
Thank you for choosing to stay with us!

6/10 Okay

Omi

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Savannah on 3 Mar 2024
Thank you!

10/10 Excellent

Steven

Stayed 1 night in Feb 2024
Response from Savannah on 21 Mar 2024
Thank you!

6/10 Okay

Cheryl

Stayed 1 night in Feb 2024
Response from Savannah on 21 Mar 2024
Thank you!

8/10 Good

Maxo

Disliked: Property conditions & facilities
Do not ask for deposit once one made reservation
Stayed 1 night in Feb 2024
Response from Cristina on 22 Feb 2024
Thank you for taking the time to leave feedback on your stay with us.

8/10 Good

AARON

Travelled with family
Liked: Cleanliness, staff & service
Solid
The staff was great and the breakfast was done well. The bed was a bit too firm and the walls are thin but otherwise it was fine.
Stayed 3 nights in Feb 2024
Response from Cristina on 26 Feb 2024
Thank you for taking the time to share your feedback about your recent stay at The Quality Inn Heritage Park. We appreciate your valuable insights, as they help us continually improve our services.We’re delighted to hear that you found our staff to be great and enjoyed the well-prepared breakfast. Your positive comments mean a lot to us, and we’ll be sure to pass them along to our team.Regarding the bed firmness, we apologize if it didn’t meet your preference. We understand that everyone has different comfort levels, and we appreciate your honesty. We’ll take this into consideration as we strive to enhance our guests’ experience.As for the thin walls, we apologize for any inconvenience caused. We’re committed to ensuring a peaceful and restful stay for all our guests, and we’ll explore ways to address this issue.Overall, we’re glad that you found your stay fine, and we hope to welcome you back in the future. If there’s anything else you’d like to share or discuss, please feel free to reach out to us directly.We look forward to hosting you again soon!Warm regards,

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 1 night in Feb 2024
Response from Cristina on 19 Feb 2024
Thank you for your feedback!

8/10 Good

glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and acceptable. No linen service 1 day
Stayed 3 nights in Feb 2024
Response from Cristina on 19 Feb 2024
Thank you for your feedback!

6/10 Okay

Marcela

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
poor illumination of areas/building behind the main building, heavy smoke smell in common areas, not enough parking space close to back building.
Stayed 1 night in Feb 2024
Response from Savannah on 15 Feb 2024
We apologize for not meeting your expectations. We are working on our parking lot to accommodate all guests' needs. I will also work with my staff to ensure all public areas are up to par.

6/10 Okay

Bruce

Travelled with partner
Parking was difficult.
Stayed 2 nights in Feb 2024
Response from Cristina on 12 Feb 2024
Thank you for your fedback! We are currently working on expanding our parking lot.

10/10 Excellent

Gary Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 7 nights in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Margarita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Savannah on 7 Feb 2024
We apologize for failing to meet your expectations.

8/10 Good

latonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Savannah on 7 Feb 2024
Thank you!

8/10 Good

Ray

Travelled with family
Liked: Amenities
Clean lobby and dining area. Great choices for breakfast. Friendly staff. Will stay again when my family comes to Kissimmee, FL. Thank you!
Stayed 1 night in Feb 2024
Response from Savannah on 7 Feb 2024
Thank you for your kind words about our hotel! We can't wait to see you and your family on their next trip to town.

4/10 Poor

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Savannah on 7 Feb 2024
We apologize for any inconvenience you may have experience while staying with us.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, nice rooms, decent breakfast.
Stayed 1 night in Feb 2024
Response from Savannah on 7 Feb 2024
Thank you for choosing to stay with us! We appreciate your feedback and look forward to seeing you again!

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady attending the breakfast room was excellent. The breakfast it self was very good
Stayed 3 nights in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for feedback! Erika is the best!

6/10 Okay

Anna

Travelled with family
How to say, the rate was a little expensive for the quality
Stayed 1 night in Jan 2024
Response from Savannah on 7 Feb 2024
We apologize for our rates being more expensive than expected. This time of year, is high demand for our area. We do offer multiple discounts. On your next trip, please be sure to call us and compare.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Pleasant staff
Stayed 1 night in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for your feedback! Come stay with us again!

8/10 Good

Talia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for your rating!