Exterior

Reviews of Ramada by Wyndham Kissimmee Gateway

3 out of 5
Ramada by Wyndham Kissimmee Gateway
7470 W. Irlo Bronson Memorial Hwy., Kissimmee, FL

Reviews

7.2

Good

Rating 10 - Excellent. 1939 out of 5895 reviews" "
Rating 8 - Good. 1533 out of 5895 reviews" "
Rating 6 - Okay. 1048 out of 5895 reviews" "
Rating 4 - Poor. 611 out of 5895 reviews" "
Rating 2 - Terrible. 764 out of 5895 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

joshua

Disliked: Amenities, property conditions & facilities
Unfortunately i had many issues with this stay. My room did not have hot water the first few days which i brought upto staff. It got "fixed" then some days wouldnt work again. They have a shuttle to the parks but the company that runs it does not manage it well. One of the days the bus came earlier than scheduled and left. I call their support which was difficult to hear and they were rude saying it already left and called me a liar. Some of the ramada locations have complimentary breakfast but this one charges $15 for a very poorly made breakfast buffet with limited options. I honesty think i should be refunded for the poor experience i recieved. Will not come here again
Stayed 8 nights in May 2024

4/10 Poor

Corey

Liked: Cleanliness
Disliked: Amenities
Ac and fridge broken. Noisy pool music.
Stayed 2 nights in May 2024
Response from Van on 15 May 2024
Hi Corey. We appreciate your visit and your review. We are sorry that everything was not as you expected with your accommodation and our property. We will work harder to earn your business in the future. We will also do a better job of monitoring music level in our public areas.

10/10 Excellent

Amonite

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The front desk is excellent, unfortunately part of the breakfast team need to know how to communicate to the customers what to say and try to modify the breakfast menu, i had 3 days same thing's every morning.
Stayed 3 nights in May 2024
Response from Van on 14 May 2024
Hi Amonite -Thank you for choosing Ramada. We are happy that you found our Front Desk team to be excellent, and we will definitely take all your comments regarding the restaurant under advisement, so we can improve. Many thanks again for your business! Do come back and visit next time you are in Kissimmee.

8/10 Good

Heather

Response from Van on 15 May 2024
Hi heather - Thank you for the wonderful review! We loved having you as our guest, and hope to welcome you back when you are in town again. Cheers!

10/10 Excellent

Helbert

Liked: Amenities
Muito boa e recepção
Stayed 4 nights in May 2024
Response from Van on 14 May 2024
Hello Helbert-Thank you for the great review of Ramada! We are happy you enjoyed your stay, and look forward to welcoming you back!

10/10 Excellent

Jenecy, Jacksonville

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Van on 14 May 2024
Hello Janecy - We appreciate your visit to Ramada - and applaud the wonderful review! We are happy you enjoyed your stay. Please come back and see us soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Legit not a single complaint for this stay. Only thing I can say is that the floors are a little dirty, but other than that the room was clean, the bed was comfortable, bathroom was spotless, would recommend the stay here.
Stayed 2 nights in May 2024
Response from Ramada Reservations on 13 May 2024
Thank you for staying with us. We are glad to hear you had a good time and look forward to seeing you again.

10/10 Excellent

Jerry, Grant Park,

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean place close to everything Great price
Stayed 1 night in May 2024
Response from Van on 10 May 2024
Hi Jerry -We are thrilled that you had a wonderful stay with us, and cannot wait to host you again, next time you are in town! Have an amazing day, and Thank you!!!

10/10 Excellent

Suzanne

Liked: Cleanliness, property conditions & facilities
?
Stayed 1 night in May 2024
Response from Van on 11 May 2024
Hi Suzanne. Thank you for choosing Ramada, we love that you had a wonderful Stay with us! Please come back and visit again soon!

8/10 Good

Tia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The front desk handed us the wrong keycards so we had to trek all the way back to the lobby to get the correct keycards. You’re also told that parking in the hotel’s own parking lot is: “Park at your own risk.” Other than that, it was decent for the price.
Stayed 3 nights in Apr 2024
Response from General Manager on 10 May 2024
Dear Tia,Thank you for taking a moment to leave your review. We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any confusion with the key cards and for any concerns about parking. We value your input, and we hope to see you again soon.

6/10 Okay

Joely

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Van on 10 May 2024
Hi Joely - We are sad that your stay was less than perfect. We would love to make it right. Let us know what happened so we can fix it. We look forward to welcoming you back in the future.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dalton on 9 May 2024
Hi Steven:We are excited that you chose Ramada for your accommodation, and look forward to welcoming you back next time you are in town.

6/10 Okay

Molly

Travelled with family
The property was old and in need of some new updates. The price was great, just old and outdated.
Stayed 1 night in Apr 2024
Response from General Manager on 9 May 2024
Dear Molly,Thank you for staying with us and for your review. We are glad you had an overall enjoyable time with us. However, we are disappointed your expectations regarding the condition of our property were not met. Please know your feedback is appreciated and will be taken into consideration as we strive to make improvements for the benefit of our guests. It was our pleasure to host you, and we hope you will consider returning for a truly exceptional stay in the future.

10/10 Excellent

Luis R

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Muy buena, el lugar es céntrico y cómodo.
Stayed 3 nights in May 2024
Response from General Manager on 9 May 2024
Estimado Luis,Gracias por elegir Ramada by Wyndham Kissimmee Gateway y por compartir su maravillosa reseña de cinco estrellas. Estamos encantados de que haya quedado impresionado con nuestro cómodo alojamiento y nuestra excelente ubicación. Sería un honor darle la bienvenida nuevamente en futuros viajes a Florida Central.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was refreshed during our stay, it was clean and quiet. The pools were warm and towels stocked. The closeness to Disney property can not be overstated, we were 10 minutes from the parks. Overall we had no issues during our stay.
Stayed 3 nights in May 2024
Response from General Manager on 9 May 2024
Dear James,It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us. We work hard to exceed our guests' expectations, and we're happy to hear our impeccable accommodations and lovely amenities hit the mark for you. Additionally, we know a great location is one of the most important aspects of a trip, so we're glad you could experience all the convenience ours affords our guests! Thank you for your perfect rating, and we hope you return soon!

6/10 Okay

Aimee

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was really nice and convenient to the Disney Park as we were here for a Cheer competition. My initial gripe was the door to our room not working after driving 7 hrs. and arriving after midnight I was stuck outside my room door with my two daughters until someone could let us in, next day it happen again the key card was too sensitive. The vents were very disruptive in our room, and lastly another family I know who booked liked how I did was offered to upgrade to the main building no charge while I was stuck in building F how or was that even fair?
Stayed 4 nights in May 2024
Response from General Manager on 9 May 2024
Dear Aimee,Thank you for your review. It was a pleasure having you stay here while you attended the cheerleading competition, and we are delighted our excellent location suited your needs well. However, we regret the inconvenience you encountered with the door to your room and with the vents. Your feedback will be shared internally to determine ways of improving in these respects. We hope you enjoyed your time in Central Florida, and we look forward to going above and beyond for you on your next stay with us.

6/10 Okay

Adriana

Travelled with family and small children
Liked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Dalton on 9 May 2024
Hello Adriana-We are disappointed that we did not wow you when you visited our property. We will make every effort to improve our services in hopes of ensuring that we can meet your expectations next time.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place but walls between rooms are very thin
Stayed 9 nights in Apr 2024
Response from General Manager on 8 May 2024
Dear Tammy,It was a pleasure to welcome you to Ramada by Wyndham Kissimmee Gateway! We're glad you had a great experience, and we will keep your helpful feedback in mind. Come back anytime.

8/10 Good

Heba

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Good resort close to disney. Shuttle times can be tricky on going back to the hotel especially from epcot and hollywood studios, to catch the shuttle you must miss the night show
Stayed 5 nights in May 2024
Response from Rayon on 9 May 2024
Hi Heba;Thank you for the wonderful comments. We are not happy that the shuttle times do not always auger well for your ability to spend more time in the park. We will be discussing the possibility of extended time with the shuttle company (we pay a third party for the scheduled shuttle service) to see if we can improve the experience of our guests. Again, many thanks for your feedback.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is close to Disney properties. Easy access and a lot of restaurants in the immediate area.
Stayed 3 nights in May 2024
Response from General Manager on 7 May 2024
Dear Matthew,We always enjoy hearing from our guests. It's great to know that our location was ideal for your trip. The next time you're in town, please come see us again.

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Dalton on 9 May 2024
Hi Heather-Thank you for visiting ramada, and for the positive rating! We appreciate you and look forward to welcoming you back in the future.

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Overall great service. The architecture is a bit run down & outdated, but they make out for it it in service & things to do around the hotel. All around a good community like hotel. Very close to Disney parks too. I recommend if you want a decent spot to stay on a tight budget close to Disney park.
Stayed 2 nights in May 2024
Response from General Manager on 7 May 2024
Dear Tony,Thank you for being our guest at Ramada by Wyndham Kissimmee Gateway. We're delighted to have earned your recommendation with our attentive service and great location near Walt Disney World. Rest assured, your constructive feedback has been noted for future consideration. Next time you're in the area, you can count on us again for the value you deserve!

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities
Love that the pool is heated. Not in love with the free towels around the pool, very small and thin, don't really help much. Their bath towels in the rooms are so much better...
Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Dear Derek, Thank you for all of your kind comments and for choosing to stay at Ramada by Wyndham Kissimmee Gateway. We are so happy to hear you thoroughly enjoyed our amenities. We look forward to your next visit. Thank you again for your review.

10/10 Excellent

Vula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Let me bring pets
Stayed 2 nights in May 2024
Response from General Manager on 7 May 2024
Dear Vula,Your kind words are greatly appreciated! We trust you had a comfortable, welcoming stay, and we're glad you enjoyed our pet-friendly property. Thank you for sharing your positive experience at Ramada by Wyndham Kissimmee Gateway.

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
I stay at this hotel often. For the price paid, it is a great deal. Close to Disney and lots of restaurants. AC is ice cold, bed is comfortable, room is clean. The property has improved a lot over the past few years. I asked to be assigned a room near a working ice machine and I was. I normally don't watch TV in hotel rooms but the NHL playoffs were on so this time I did. I found the TV to be serviceable but too small for the distance from the bed. A bigger TV would be nicer. I did have a couple of small issues this visit: the room phone didn't work and the hot water in the shower was lukewarm. I reported both to the front desk and was assured they'd be taken care of. When I returned from the parks, the phone was working. The hot water was a LITTLE BIT hotter but by no means as hot as I like it to be. Not sure why it's a problem but I was more comfortable with the water temp on the 2nd and 3rd days of showering than the 1st. Overall, a good stay. I will be staying here again. 😊
Stayed 3 nights in Apr 2024
Response from General Manager on 3 May 2024
Dear Rebecca,Thank you for your continued loyalty and for sharing your recent experience. It's great to hear that you appreciate our improvements, prime location near Disney, and the comfort of our accommodations. We're also glad the issues with the room phone were quickly resolved and that the hot water improved during your stay. It was a pleasure hosting you, and we eagerly anticipate welcoming you back to Ramada by Wyndham Kissimmee Gateway for another enjoyable stay!

8/10 Good

elizabeth

Liked: Cleanliness, property conditions & facilities
location
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Elizabeth,Thank you for your review and for being our guest recently. We are delighted our excellent location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. It was truly a pleasure having you here, and we hope you return soon.

8/10 Good

Kristina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed the last 3 years. We like that there is a Walmart, a Starbucks, souvenir shop, liquor store and Black Angus steak restaurant within walking distance. Pool is wonderful. Wish we had a newer room like we had in the past. Great hotel to stay at! Free coffee and water always available!!
Stayed 6 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Kristina,Thank you! It's always a pleasure to welcome you back to Ramada by Wyndham Kissimmee Gateway, and we are thrilled you continue to be impressed with our offerings. It's great to know that our prime location and wonderful pool help you enjoy your time in the area, and we look forward to welcoming you back for many more years to come.

6/10 Okay

Amanda

Disliked: Cleanliness, property conditions & facilities
Shower was not warm, water was cold Very loud can hear everything outside
Stayed 6 nights in Apr 2024
Response from General Manager on 3 May 2024
Dear Amanda,Thank you for your feedback. We apologize that the shower water was too cold, and the noise level disrupted your stay. Please rest assured that we've shared your comments with the appropriate team members to ensure improvements are made going forward. We're grateful to you for bringing these issues to our attention, and we hope to welcome you back for a better overall experience soon.

10/10 Excellent

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
This was the most fun I’ve ever had at a hotel! My daughter who is 8 loved it! I highly recommend this hotel!
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Rhonda,We're always thrilled to hear that our guests have had an enjoyable experience! It's especially great to know that your 8-year-old daughter had such a fun time! From all of us at Ramada by Wyndham Kissimmee Gateway, thank you for taking the time to share your positive rating and recommendation, and we hope to have the opportunity to welcome you back soon.

8/10 Good

Rose

Liked: Cleanliness, property conditions & facilities
Esta muy accesible y cerca de todo
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May 2024
Querida Rosa,Gracias por hospedarse con nosotros en Ramada by Wyndham Kissimmee Gateway y por su reseña. Nos complace que la conveniente ubicación de nuestro hotel fuera ideal para sus necesidades de viaje. Vuelve a vernos la próxima vez que estés en la zona.

4/10 Poor

Bryon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled of animal and smoke. Spent more on pool side pizza and sandwiches than at steak house the night before.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Bryon,Thank you for your feedback. We regret there was an odor in your room. Although this is not typical, we are always on hand to help correct anything that is less than perfect. We also understand you did not find value in our food. We appreciate your feedback and will use it to continually improve upon our guest accommodations. Given the opportunity, we would like to provide you with the stay you expected.

10/10 Excellent

Heather Leah

Stayed 2 nights in Apr 2024
Response from Van on 9 May 2024
Hi Heather -We are excited that you chose us, and even happier that you had a wonderful stay. We look forward to a future visit from you! Very best regards!

8/10 Good

Erick

Travelled with partner
Liked: Amenities, property conditions & facilities
It was good experience
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Erick,Thank you for your review from all of us at Ramada by Wyndham Kissimmee Gateway. We are delighted to hear you enjoyed your stay with us and would love to welcome you back.

4/10 Poor

Lori

Stayed 14 nights in Apr 2024
Response from Van on 9 May 2024
Hi Lori-We are sad that your stay was less than great. We would love to know what went wrong. Please reach out so we can better understand the low rating. We will continue to make every effort to make improvements for your future enjoyment.

8/10 Good

Luciane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place and location.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Luciane,It's always a pleasure hearing from our guests. We're glad you enjoyed your visit and that our location worked well for your trip. Please come see us again soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have been here at least 3 times and this is our go to place when looking for an affordable hotel off 192. Close to theme parks, close to Old Town, close to dining and shopping also. The breakfast there is good and the staff and rooms have been great. See you again next time!
Stayed 2 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Mary,Five-star reviews help us tremendously when guests are searching online to book the very best options in the Orlando area, so we want to extend our sincerest gratitude. Returning guests such as you mean the world to us, and we're so pleased to hear you are able to consistently enjoy our engaging, theme park-adjacent property. We eagerly look forward to your next visit!

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Van on 9 May 2024
Hi Alex -Thank you for your 5-star review. We are happy that our accommodations met your expectations. We look forward to welcoming you back.

10/10 Excellent

C

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, safe and quiet.
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear C,We're thrilled you had a safe, relaxing time at Ramada by Wyndham Kissimmee Gateway. It would be our pleasure to welcome you back for another fantastic stay.

8/10 Good

Paramjit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Paramjit,Thank you for taking the time to leave a review. We are glad that the location of our hotel suited your needs well! Please let us know if there's anything we can do to make your next visit a five-star visit.

10/10 Excellent

Woodley, Orlando

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thank you i had a great time and enjoy myself the room was clean and all and easy to park
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Woodley, Thank you for choosing Ramada by Wyndham Kissimmee Gateway. We are thrilled to hear that you thoroughly enjoyed our comfortable accommodations and convenient parking. Please come back and see us next time you are in town!

10/10 Excellent

Alicia

Stayed 1 night in Apr 2024
Response from Van on 14 May 2024
Alicia -You made our day! Thank you for the amazing review! We look forward to welcoming you back to Ramada next time you are in town.

6/10 Okay

elijah

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Van on 9 May 2024
Hi Elijah-We noted your review and will make improvements to ensure we exceed your expectations in the future. We appreciate your business.

4/10 Poor

Kassandra

Travelled with family
Disliked: Amenities, property conditions & facilities
We liked that it was a place to stay but that was it. It could definitely use an upgrade, toilet seat was loose, bathroom light was falling off, mini fridge didn't work very good, no towels at the pool, lots of out of order signs in laundry room and then the agent that took me away from family time.
Stayed 5 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Kassandra,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit, and we offer our sincere apologies for any inconvenience you experienced in your room. Also, we're very sorry for any trouble you had locating towels for the pool. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Deanna

Liked: Cleanliness, amenities, property conditions & facilities
There was plenty of lighting and I did feel safe. I liked the large bottles of body wash, body lotion and shampoo in the shower. The room is a bit outdated but not a deal breaker. Had a nice sand volleyball court, basketball court and very small mini golf. Pool was nice.
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Deanna,Thank you so much for the review. We're happy you enjoyed your stay overall and appreciate your feedback, which will help us improve as a destination. We hope you'll visit us again soon.

8/10 Good

Donnel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was great to stay at and was very convenient to get to and from Disney world .
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Donnel, Thank you for choosing to stay with us and for taking the time to leave your feedback. We're delighted to hear that our location was so convenient for your visit to Disney World. We strive to provide a comfortable and practical experience for all our guests, and we're thrilled that we met your expectations. Should your travels bring you back to the area, we would love to welcome you again.

10/10 Excellent

Holland

I called the first time and left a message, but they never returned my call. Other than that, the hotel was clean and centrally located. This is my second stay at this hotel and it’s a favorite already!
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Holland,Thank you for choosing Ramada by Wyndham Kissimmee Gateway, and we're glad to hear that we are one of your favorites! However, we're concerned about the missed communication and will address this to improve our responsiveness. We look forward to welcoming you back soon and ensuring another enjoyable stay.

10/10 Excellent

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Someone dumped there garbage from there car next to us and it was there 3 days later.
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Linda,We appreciate your feedback. However, we apologize for any concerns about cleanliness in the parking area, and we'll pass your comments along to the appropriate staff members. Should you be in the area again, please consider coming back to see us.

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, nice lounge area and a great pool. Room is excellent and very spacious.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Calvin,It was a pleasure hosting you at Ramada by Wyndham Kissimmee Gateway! We're glad our clean, spacious rooms and inviting pool impressed you. Please come see us again soon.

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My go to hotel when visiting Orlando!
Stayed 4 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Andrea,We're proud to be your go-to hotel in the area, and we look forward to seeing you again at Ramada by Wyndham Kissimmee Gateway!

2/10 Terrible

Mahesh

Disliked: Cleanliness, property conditions & facilities
The bed BROKE in the middle of the night, with only a single person sleeping on a double bed ! ! ! The frint desk responded with "I shall inform the manager tomorrow", and did not provide another room. Was not able to sleep the rest of the night.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Mahesh,Thank you for sharing your experience. We're sincerely disappointed to hear about the inconvenience you encountered with the bed and the response from our front desk. Rest assured, we are addressing these concerns to ensure a more responsive and supportive solution for our guests in the future. We value your feedback and look forward to the opportunity to welcome you back and provide a more comfortable and pleasant experience.