In-room dining

Reviews of Stayable Kissimmee East

3 out of 5
Stayable Kissimmee East
2295 E. Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

6.0
Rating 10 - Excellent. 214 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 133 out of 1000 reviews" "
Rating 2 - Terrible. 286 out of 1000 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Kristie, Dubuque

Travelled with family
Liked: Staff & service
Disliked: Amenities
We checked in very late night/early am and the women was very friendly and accommodating :). Unfortunately the air conditioners in both rooms were not running well enough to cool the rooms below 75 :/ The box springs were stained and showing ?? The baseboards/area around the room had obviously not been cleaned in a while!
Stayed 2 nights in Apr 2024
Response from Jane B. on 23 Apr 2024
We apologize for the issues you experienced during your stay. Your feedback is important to us, and we are actively working to address the issues with the air conditioners and cleanliness. We appreciate your understanding and hope to improve your experience in the future. Thank you for bringing this to our attention.

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and new, front office was nice
Stayed 1 night in Apr 2024
Response from Jr on 14 Apr 2024
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

8/10 Good

Briana

Stayed 4 nights in Apr 2024
Response from Mitch on 2 May 2024
Thank you for taking the time to leave us a review and for your positive rating. We're pleased to know that you had a great experience during your stay. However, we're committed to continuously improving our services, and your feedback is instrumental in this process. If you have any suggestions on how we can further enhance your experience or any areas where you feel we can improve, we would greatly appreciate hearing from you. Thank you again for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good nice and clean the t.v. could have been better.
Stayed 4 nights in Apr 2024
Response from Jane B. on 11 Apr 2024
Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about the cleanliness of the room. We apologize for any inconvenience caused by the TV quality and will look into improving this aspect for a better experience in the future. Your input is valuable to us, and we hope to welcome you back for an even more enjoyable stay. If you have further comments or suggestions, please feel free to reach out to us directly. Thank you again for sharing your experience.

8/10 Good

Anna

Liked: Cleanliness, staff & service
Pretty good for a few days. Staff super nice. Room looked clean but floor was dirty, noticed with my socks. Shower water didnt get as hot and didnt have great pressure. Lots of parking, great amenities, restaurant at walking distance. Supermarket a few minutes away with car. Highway extremely close, very good to get to other places. Would definitely stay again
Stayed 3 nights in Apr 2024
Response from Mitch on 13 Apr 2024
Hi Anna, Thank you for sharing your feedback with us! We're glad to hear that you enjoyed your stay overall and found our staff to be super nice. We apologize for any inconvenience regarding the cleanliness of the floor and the issues with the shower water temperature. Your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We're pleased to hear that you appreciated our parking facilities, amenities, and convenient location near restaurants and supermarkets. We look forward to welcoming you back for another stay in the future

2/10 Terrible

Tamara

Travelled with family
Disliked: Staff & service
Need Front Desk Person at all time
Stayed 2 nights in Apr 2024
Response from Mitch on 8 Apr 2024
Thank you for taking the time to share your feedback with us. We appreciate your input, as it helps us improve our services to better meet the needs of our guests. Rest assured, we are taking your comments seriously and will address this issue promptly to ensure that future guests do not encounter similar situations. Once again, thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
There was blue tarps on the roofs blowing and they walked us thru the whole check in and front desk sees me count cash thwn gives me total and then says we do not take cash at all so i left then she tried charge my cqrd 6 times not today mam
Stayed 1 night in Apr 2024
Response from Mitch on 7 Apr 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your check-in process, including the confusion regarding payment methods. We understand your frustration, and we're sorry for the inconvenience caused by the miscommunication. Your feedback is invaluable to us, and we will use it to improve our processes and ensure a smoother experience for our guests in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more positive experience.

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jr on 4 Apr 2024
Thank you for taking the time to leave your feedback! We're sorry to hear that you had a bad experience and would love to know more about what happened. Please DM us, and we'll do our best to make things right.

4/10 Poor

John

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jane B. on 26 Mar 2024
We apologize for any shortcomings you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services and address the issues you mentioned. IWe appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

4/10 Poor

Maritza, San Fernando

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is going through some kind of change. The signs just say “we are simplifying.” What that meant for us this trip is that the office was rarely open. The number provided on the signs just let you leave a message but no one ever answered. The property had little to no security. The rooms are bare minimum and did not include blankets, just sheets. The bathroom didn’t have hot water. They did provide two rolls of toilet paper but no facial tissue. There is no ice machine. The vending machine doesn’t work consistently. Oh and Lyft will rarely go there. We were dropped 4 times. The good part is that it is close to the Silver Spur Arena and a grocery store. But the walk there is not very clean.
Stayed 3 nights in Mar 2024
Response from Jr on 25 Mar 2024
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 Terrible

Isaih

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody working the front desk. You have to call a number because the person working is sleeping in one of the rooms. Floors are dirty and rooms didn’t come with a comforter.
Response from Mitch on 23 Mar 2024
We apologize for the unsatisfactory experience you encountered during your stay. Rest assured, we are taking immediate steps to ensure that our front desk is adequately staffed at all times to provide efficient service to our guests. Additionally, we have addressed the cleanliness concerns with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness and comfort. Thank you for staying with us!

2/10 Terrible

sylvia

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property is a dump. The exterior smelled of sewer and the roof was covered in blue tarp. Room accommodations gave me the creeps. Expedia sorry but you dropped the ball on this property! You should remove from your site.
Stayed 1 night in Mar 2024
Response from Jane B. on 20 Mar 2024
We're truly sorry to hear about your disappointing experience at our property. Your feedback regarding the exterior smell and the condition of the roof is deeply concerning, and we apologize for any discomfort it may have caused. We strive to provide a pleasant and comfortable stay for all our guests. We will address these issues immediately with our maintenance team to ensure that they are resolved promptly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a place to stay for 1 night and this property was great! No complaints
Stayed 1 night in Mar 2024
Response from Mitch on 18 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team strives to provide excellent service and comfortable accommodations for all of our guests. If your travels bring you back to the area, we'd love to host you again. Thank you for staying with us!

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quick and easy check-in. Received excellent service. I was in a newly remodeled room so the decor was nice and everything was clean. The only issue was the toilet wouldn't flush and the deadbolt lock did not work. The lady quickly responded to the toilet issue and found that it was clogged. She fixed the toilet and our stay was great. Thank you.
Stayed 1 night in Mar 2024
Response from Mitch on 18 Mar 2024
Thank you for your valuable feedback! We're delighted to hear that you had a smooth check-in experience and enjoyed the newly remodeled room. We sincerely apologize for the inconvenience caused by the toilet and deadbolt lock issues, but we're glad our staff promptly addressed the situation and resolved the problem for you. Your comfort and satisfaction are of utmost importance to us, and we appreciate your understanding. We're thrilled that the rest of your stay was great, and we look forward to welcoming you back for an even more seamless experience in the future. Thank you for staying with us, Teresa!

2/10 Terrible

Kiriam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mitch on 15 Mar 2024
Thank you for taking the time to leave us a review, Kiriam. We value your input and apologize for any inconvenience during your stay. Please don't hesitate to reach out to us directly if you would like to discuss your concerns further. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. Thank you for staying with us!

2/10 Terrible

Safi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water in the shower or sink. Strong Cigarette smell. Checking in took 45 minutes. No elevator.
Stayed 1 night in Mar 2024
Response from Mitch on 11 Mar 2024
We sincerely apologize for the inconvenience you encountered during your stay. Maintenance has been notified to address the hot water issue promptly. We're actively working on improving our check-in process to minimize wait times. Additionally, we understand the importance of amenities like elevators and will consider your feedback as we strive to enhance our facilities. Thank you for choosing to stay with us.

2/10 Terrible

Roberto

Stayed 1 night in Mar 2024
Response from Jr on 30 Mar 2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

norma

Stayed 6 nights in Feb 2024
Response from Jr on 20 Mar 2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

6/10 Okay

Magdalena

Room was not cleaned, everything needs an update.
Stayed 3 nights in Feb 2024
Response from Jane B. on 22 Feb 2024
We apologize for the inconvenience. Your feedback is important, and we'll address the cleaning and update concerns promptly. Thank you for staying with us.

8/10 Good

Xavier H

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff atención
Stayed 2 nights in Feb 2024
Response from Jr on 20 Feb 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

8/10 Good

Esteban

Travelled with family and small children, Business traveller
Liked: Staff & service
just a little more cleaning in the rooms when they were its the moment to check in ,Bianca offered excellent service
Stayed 3 nights in Feb 2024
Response from Jr on 19 Feb 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 Terrible

Nick

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is disgusting. The pictures displayed ARE NOT what you are going to be placed in. There are roaches in the rooms and unknown sticky fluids on the ground. Do not stay here.
Stayed 2 nights in Feb 2024
Response from Jr on 19 Feb 2024
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 Excellent

Meredith

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Jr on 4 Feb 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 Terrible

Steven

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible. We went into the room for a few minutes and decided we could not stay there. 2 channels on the TV, no blankets on the beds, (we had to ask for them!), toilet only worked after messing around with it and the place was dirty and not nice. We went to the office and it was locked up tight ay 6 pm. I called and talked to their "maintenance" person and h said they would send someone right over. It never happened. Yet.... they kept my $324 and will not refund it!!
Stayed 4 nights in Jan 2024
Response from Jr on 19 Jan 2024
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 Terrible

Phong

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service and the place is in the middle of renovation, the is dirty and smell very bad, and try to talk to the property management and he lock the office door and didn’t even bother to come out to talk, so I left to stay at a different hotel, I try to cancel the reservation and get refund, they didn’t even respond to email.
Stayed 2 nights in Jan 2024
Response from Jacksonville West on 10 Jan 2024
we are very sorry to hear this, we will follow up on the case, for the cancellation issue you must contact expedia directly. thank you for your comment, we will continue working to improve our service.

2/10 Terrible

Luo

Stayed 2 nights in Dec 2023
Response from Jr on 9 Jan 2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bookeeper
Door lock not working. Room was not made one day. Very dirty. Families are leaving in hotel. Very noise. Scary to stay.
Stayed 2 nights in Nov 2023
Response from Jr on 13 Nov 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Poor

Shelene

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
There ended up being bugs in the room. I am currently unaware if they were there the entire time as I was getting back late and tired most nights and in a rush in the morning but they were definitely noticed on the last night. Room looked nothing like the photos. Was claimed to be a newly renovated room but the bathroom looked like it was in desperate need of a remodel and the bed frames felt more like cots with a mattress on it. Would not recommend staying here and I know won’t be returning.
Stayed 5 nights in Oct 2023
Response from JR on 25 Oct 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
This was the worst place I've ever stayed and highly recommend that it be removed as a choice from Hotels.com. I don't want anyone else to subject themselves to what my friends and I did. Roaches in the room. Only one bath and hand towel per person for all four days were allowed. No extras. We had to launder them ourselves if we wanted clean towels each day. The pool was not fit for swimming. Black mold on the bottom and walls, along with green algae growing on the walls. The bathroom was in poor condition and the door for the small freezer in the dorm size was missing, so we couldn't even freeze our ice packs and there was not an ice machine anywhere on property.
Stayed 4 nights in Oct 2023
Response from JR on 25 Oct 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since it is our first priority to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 Terrible

Luis

Disliked: Cleanliness, property conditions & facilities
This place has roaches. I came back to roaches in my suitcase. There was hair EVERYWHERE and the blankets were stained and also full of hair. The mini fridge smelled horrible as well
Stayed 4 nights in Oct 2023
Response from JR on 23 Oct 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests are comfortable and provided with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Juana

Stayed 3 nights in Jul 2023
Response from JR on 10 Oct 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

6/10 Okay

Rommy

Liked: Cleanliness, property conditions & facilities
Two Night Stay
Went for two nights, checked in late but I selected to pay on site but because I was late checking in they ran the card that was on file instead of allowing me to pay on site. Didn’t like that too much, when I called the hotel they told me to call the website instead and that didn’t go anywhere. The room is very spacious and the AC was easy to adjust. They only give you a top sheet for the bed so bring an extra blanket if you get chilly. The fridge is an awesome thing to have in the room, but when I got in there the fridge was still open so there was water all over the floor, hence the towel on the floor. I had a couple of visitors: one cockroach and two lizards just hanging around the room. Overall, you get what you pay for honestly. I’m not mad at it, the beds were comfortable, the shower was hot, and the towels did what they needed to do.
Stayed 2 nights in Sep 2023
Response from Jr on 18 Sept 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Brittani

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches everywhere
Stayed 3 nights in Sep 2023
Response from JR on 14 Sept 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

6/10 Okay

Carolynn

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I did like that the rooms are large. There was no table or chairs to sit at to eat. The 'balcony' is only big enough to stand on, if you're not too large for it. The railing on the balcony was dangerously loose, anchors coming out of the wall. I would call this hotel a 'DIY' hotel. There were so many dead bugs on the floor, beds, towels, and countertop, that I had to drive to a store at nearly midnight to buy a broom and mop to clean. There was a TV in the room, but no cable, or digital TV available, even though it says on their website 'expanded cable TV'. The customer service through the texting was generally good. When the toilet needed to be plugged, they didn't have anybody for maintenance. They sent me to the office to get plunger and do it myself. They did have a security person on site, which I had to call. The room nextdoor was playing music excessively loud at almost 1am that was using vulgar language ever other word. I had my minor child with me. I texted the hotel customer service, they sent the security person and I didn't have another problem with it.
Stayed 4 nights in Aug 2023
Response from JR on 14 Sept 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible no tv no phone no pool they said maintenance working on pool roaches! Everywhere no toiletries! Run! People run
Stayed 3 nights in Aug 2023
Response from JR on 29 Aug 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

10/10 Excellent

Paola

Liked: Property conditions & facilities
in the bathtub above it has mojo it needs more cleaning
Stayed 4 nights in Aug 2023
Response from JR on 29 Aug 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

10/10 Excellent

Alissetty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place.
Stayed 3 nights in Aug 2023
Response from Jr on 14 Aug 2023
Thanks for your feedback. Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 Terrible

Gina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room had roaches the bathroom Was dirty They don't even give you a blanket for the bed. All you get is a sheet, and if you need more towels, you have to pay for them. And there was no maid service. Plus the smoke detector in the room needed a new battery and was beeping the whole time We were there even when we asked them to change it, they did not.
Response from Jr on 15 Aug 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Pedro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Eso no es un hotel eso es un sitio inseguro de mala muerte es un chiquero.
Stayed 3 nights in Aug 2023
Response from Jr on 14 Aug 2023
Thank you for taking the time to leave your feedback! We're sorry to hear that you had a bad experience and would love to know more about what happened. Please DM us, and we'll do our best to make things right.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Mixed bag but good price.
The good: reasonably clean, enough towels and toiletries. There were two TVs, and WIFI. The bad: Lobby was supposed to be open from 9-11 AM and 4-6 PM. Except for once, it was locked during these times. The room was infested with roaches. I saw many nymphs the first night ( I was worried they were bedbugs at first) and my cup had several adult roaches in it in the morning after I had been drinking from it all night. The office was open at 8:15 AM(the only time it was) and the person at the desk told me the exterminator would be in first thing and that this had been an issue there. I could tell that they came because when I returned, there were dead and dying roaches in both rooms and the bathroom. There were still plenty of very healthy adult roaches and nymphs the subsequent two nights and it is clear that the entire building needs to be treated. I cleaned up the room as best I could (expected in order not to be charged $25 cleaning fee, but there were squished roaches in the carpet that I was not able to do anything about. Check-in was a little difficult. I was on hold for a long time at the posted number because I arrived after 6PM. At shortly before 6 I received a text asking me my ETA. I replied 7 and arrived at that time. Finally at 7:45 got in. This is a nice place to stay at a very reasonable price except for the roaches. It would be great for a family, my unit had two rooms and a kitchenette. I did not look at the pool so cannot comment on that.
Stayed 3 nights in Aug 2023
Response from Jr on 8 Aug 2023
Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. Our first priority is to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Nathan

Stayed 2 nights in Jul 2023
Response from Jr on 15 Aug 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

6/10 Okay

Everett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool was dirty and there wasn’t any pool chairs. They charged a fee after booking, along for additional linen. The bright spot was the restaurant attached to the hotel, Grillers”. This restaurant made they stay worth it
Stayed 3 nights in Jul 2023
Response from Jr on 22 Jul 2023
Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things.

6/10 Okay

Richard

Disliked: Staff & service, property conditions & facilities
It had a pool and Cheap Thr property is run down and had hard time finding staff
Stayed 4 nights in Jul 2023
Response from Jr on 17 Jul 2023
Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things.

10/10 Excellent

Solimar

Stayed 3 nights in Jul 2023
Response from Jr on 1 Aug 2023
Thank you for the positive feedback, it means a lot to us. We hope to see you soon and thank you for staying with us.

6/10 Okay

George

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Accommodations
Super outdated, dirty and overall just not good accommodations. The grounds outside we also pretty bad.
Stayed 2 nights in Jul 2023
Response from Kai on 9 Jul 2023
Hi George. Thank you for your feedback. We definitely will work more on making things better at the property to continue better service for the guests. We appreciate your honesty.

2/10 Terrible

Vlogs

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Kai on 6 Jul 2023
Hello, sorry if your stay was not exemplary. Can you tell us more what happened? Thank you!

2/10 Terrible

Martin, Damascus

Disliked: Cleanliness, staff & service, property conditions & facilities
Is no a hotel is a cheste remove that from hotel list please os very bad
Stayed 3 nights in Jul 2023
Response from J. on 4 Jul 2023
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

2/10 Terrible

Ana

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
First and foremost, cleanliness was nonexistent. The rooms were disgustingly dirty, with walls that hadn’t seen a cleaning cloth in ages. The shower curtain emitted a putrid odor that made me question its hygiene. To top it off, I discovered some repulsive yellow substance near the sink in the bathroom. It was truly revolting. The towels provided were no better. They were infested with hair, forcing us to purchase our own towels for basic hygiene. Speaking of the beds, one of them was placed right next to the air conditioner, which literally blew air directly into your face. It was impossible to get a good night’s sleep without freezing or suffocating. When it came to amenities, the hotel’s offerings were a joke. They provided only a thin bed sheet for warmth, leaving us shivering throughout the night. The internet service was abysmal, making it nearly impossible to stay connected or get any work done. But the real nightmare unfolded outside our room. The hotel seemed to attract a suspicious crowd, with what appeared to be drug deals happening frequently. We were placed in the back of the building, surrounded by residents who were genuinely intimidating. I felt the need to carry my laptop with me at all times, as the area didn’t feel safe. The door itself looked as though it had been b roken into, further adding to our discomfort and concern for our safety. Upon arrival, we had to endure an unnecessary wait of 15-20 minutes at 11 pm.
Stayed 3 nights in Jun 2023
Response from J. on 4 Jul 2023
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from MS on 18 Jun 2023
Hi there! your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating?

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Noone at front deak at night. Opening door roaches scattered. Beds were dirty and also had bugs. Roaches crawling up walls, under TV, bed. Restroom wothout toilet paper but that was tge least of my worry. Overall just dirty. We did not sleep there after seeing everything.
Stayed 2 nights in May 2023
Response from Randy on 26 May 2023
We appreciate your feedback. We will use the feedback to improve our service. Thank you for choosing Stayable Suites.