Studio, 1 Queen Bed with Sofa bed | Living area

Reviews of TownePlace Suites by Marriott Orlando East/UCF Area

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 261 out of 489 reviews" "
Rating 8 - Good. 131 out of 489 reviews" "
Rating 6 - Okay. 59 out of 489 reviews" "
Rating 4 - Poor. 25 out of 489 reviews" "
Rating 2 - Terrible. 13 out of 489 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Latasha

This place was nice love the atmosphere
Stayed 1 night in May 2024
Response from Cristyl-Lin - General Manager on 20 May 2024
Thank you for your feedback! It is greatly appreciated! We hope you had a great weekend and hope to see you again soon!

10/10 Excellent

lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and shower
Stayed 2 nights in May 2024
Response from Cristyl-Lin - General Manager on 17 May 2024
Hi Lee, thank you so much for your review! We hope to see you again soon!

8/10 Good

JOSE

Travelled with family
Liked: Cleanliness, staff & service
Good hotel nearby UCF
Stayed 3 nights in May 2024
Response from Jessica Hando on 16 May 2024
Dear Jose, Thank you for taking the time to share about your recent stay with and we thank you for your kind words. I have shared your comments with our staff and we hope to welcome you again soon.

2/10 Terrible

Robert, Orange Park

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jessica Hando on 16 May 2024
Dear Robert, We are sorry to hear that you did not enjoy your stay. We hope that you will give us another chance to deliver the guest experience we strive for. Again, we thank you for taking the time to provide us with your feedback.

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
We found a blood covered rag hanging on the shower bar.
Stayed 1 night in May 2024
Response from Cristyl-Lin - General Manager on 13 May 2024
Thank you for your feedback. I will research your statement as this is not Marriott standard and below expectations. I will address this with the team immediately. We hope you can reach out to us directly if your future travels bring you back to the Orlando UCF area.

8/10 Good

JOSE

Travelled with family
Liked: Property conditions & facilities
Fair
Stayed 18 nights in Dec 2023
Response from Cristyl-Lin - GM on 9 May 2024
Hi Jose! Thanks for your feedback. Let us know if there is anything we can do to make your next stay more than satisfactory! Hope to see you again soon!

10/10 Excellent

Ruth

Stayed 1 night in Apr 2024
Response from Jessica Hando on 16 May 2024
Dear Ruth, Thank you for taking the time to provide feedback about your recent stay with us. I have shared your score with the entire team and we hope to welcome you again when your travels bring you back to the area.

10/10 Excellent

Rosalind

Liked: Cleanliness, property conditions & facilities
The check-process was a breeze. Perfect location and accommodating staff.
Stayed 1 night in Mar 2024
Response from Cristyl-Lin - General Manager on 28 Mar 2024
Hi Rosalind! Thank you so much for your review of your stay with us! We hope you have a great weekend and hope to see you again soon!

8/10 Good

Elno

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Addition Arena
Stayed 1 night in Mar 2024
Response from Cristyl-Lin - General Manager on 26 Mar 2024
Thank you so much! We hope to see you again!

10/10 Excellent

Dallisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was centrally located to UCF where we were visiting.
Stayed 1 night in Feb 2024
Response from Cristyl-Lin - General Manager on 21 Mar 2024
Hi Dallisa! Thank you for your feedback! We hope to see you again and hope you have a great weekend!

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cristyl-Lin - General Manager on 26 Feb 2024
Hi Megan, We are sorry to hear about your previous stay with us. Please feel free to contact the hotel directly to resolve any issues during your stay as we would like more details to correct any challenges. We hope you have a great day!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cristyl-Lin - General Manager on 26 Feb 2024
Hi Joseph,Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again when your travels bring you back to the UCF area!

8/10 Good

Denise

Travelled with family
Bigger area for breakfast. Scent in corridor is prominent. Good customer service, staff helpful
Stayed 8 nights in Feb 2024
Response from Jessica Hando on 17 Feb 2024
Dear Denise,thank you for taking the time to provide feedback on your recent stay with us. Cleanliness and hospitality are our number one priority and I apologize for the inconveniences you experienced during your stay. I have shared those comments as well as the comments about our staff with the staff. We hope to welcome you again when your travels bring you back to the area.

6/10 Okay

Eric, Madison

Travelled with family
Liked: Staff & service
The arrangement/layout of the 1 bedroom unit, was not a true suite. Refrigerator, stove, microwave were too close to bed. Refrigerator noise at night, could not be drowned out by A/C noise.
Stayed 16 nights in Oct 2023
Response from Cristyl-Lin on 6 Feb 2024
Hi Eric,I am so sorry to hear about your stay with us. We appreciate your feedback and will look into your concerns with the team. Thank you for staying with us and we hope you would give us another try when your travels bring you back to the Orlando UCF area. Once again, thank you for your feedback and I hope you have a wonderful day.

10/10 Excellent

JENNIFER

Stayed 2 nights in Jan 2024
Response from Cristyl-Lin on 6 Feb 2024
Hi Jennifer,Thanks for your feedback! We hope to see you again soon when you travel back to the UCF area!

10/10 Excellent

JENNIFER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and comfortable. The check-in clerk was very friendly.
Stayed 1 night in Jan 2024
Response from Jessica Hando on 23 Jan 2024
Dear Jennifer,We appreciate you taking the time to provide feedback about your recent stay with us. I have shared your comments and score with the entire team, and we hope to welcome you again when your travels bring you back to the area.

10/10 Excellent

cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room options for families and larger groups for a great price
Stayed 1 night in Jan 2024
Response from Jessica Hando on 21 Jan 2024
Dear Cassandra,Thank you for taking the time to provide feedback about your recent stay with us. I have shared your score with our entire team, and we hope to welcome you again when your travels bring you back to the area.

10/10 Excellent

Waldemar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING IS GOOD IN THIS HOTEL..
Stayed 19 nights in Dec 2023
Response from Cristyl-Lin - General Manager on 8 Jan 2024
Hi Waldemar,Thank you so much for your feedback! We will share this with our team! We hope to see you again when your travels bring you back to the UCF area!

10/10 Excellent

Ervin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from Jessica Hando on 4 Jan 2024
Dear Ervin,Thank you for taking the time to provide feedback about your recent stay with us. We have shared your score with the entire team and look forward to welcoming you again when your travels bring you back to the area.

10/10 Excellent

Geovane

Stayed 1 night in Dec 2023
Response from Jessica Hando on 4 Jan 2024
Dear Geovane, Thank you for taking the time to provide feedback about your recent stay with us. I have shared your score with the entire team and we look forward to welcoming you again when your travels bring you back to the area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jessica Hando on 26 Dec 2023
Dear John, Thank you for sharing about your recent stay with us. I have shared your score with our entire team to celebrate the guest experience we strive to deliver. We hope to welcome you again when your travels bring you back to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Professional & friendly service.
Stayed 5 nights in Nov 2023
Response from Jessica Hando on 15 Dec 2023
Thank you for taking the time to provide your feedback about your recent stay with us. I have shared your comments with the entire staff and look forward to welcoming you again when your travels bring you back to the area.

10/10 Excellent

LaRissa, Long Beach

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the two separate bedrooms and the kitchenette. Been staying here for the last 5 years when we come to Orlando 😊
Stayed 3 nights in Dec 2023
Response from Jessica Hando on 11 Dec 2023
Dear LaRissa, Thank you for taking the time to provide your feedback about your recent stay with us! We have shared your comments with the entire team and we hope to welcome you again when your travels bring you back to the area.

10/10 Excellent

ConSwayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jessica Hando on 11 Dec 2023
Dear ConSwayla, Thank you for taking the time to provide your feedback. We have shared your score with our entire team and hope to welcome you again when your travels bring you back to the area.

2/10 Terrible

Timothy J

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Cristyl-Lin - General Manager on 8 Jan 2024
Hi Timothy,I apologize your experience with us was not up to standards. Please feel free to contact the hotel to discuss your stay with us. Thank you for your feedback and we look forward to hearing from you.

6/10 Okay

COURTNEY

Liked: Cleanliness, property conditions & facilities, room comfort
Toilet stopped up in room 215 call front office front office says there is a plumper next to room what 219 I'm like damn we work for y'all really okay and my co-signer says no Pepsi only Coca-Cola what's up with that. Plus the police came because it was a couple fighting in the room around 3:30 4:30 in the morning next to room 2:15 am
Stayed 1 night in Nov 2023
Response from Jessica on 6 Nov 2023
Dear Courtney, Thank you for providing feedback about your most recent stay with us. Unfortunately, depending on the time that you called the front desk we do not always have someone from Maintenance on property to assist. I sincerely apologize for your inconvenience and hope that give us another chance and choose to stay with us when your travels bring you back to the area.

10/10 Excellent

Sabine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, clean and comfortable
Stayed 1 night in Oct 2023
Response from Jessica Hando on 30 Oct 2023
Dear Sabine, We appreciate you taking the time to provide your feedback about your recent stay with us! We have shared your comments with the entire team as a way of celebrating the hospitality we strive to deliver. We hope to see you again when your travels bring you back to the are.

10/10 Excellent

ROGELIO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, excellent service, great room.
Stayed 2 nights in Aug 2023
Response from Jessica on 7 Sept 2023
Thank you so much for taking the time to provide your feedback. We appreciate the kind words about our property and staff and look forward to accommodating you again when your travels bring you back to the area.

8/10 Good

Brenda

Travelled with family
Hallways smell
Stayed 1 night in Aug 2023
Response from Jessica on 13 Aug 2023
Dear Brenda, Thank you for taking the time to provide your feedback. I have shared your comments with our Housekeeping and Engineering team to ensure this is an isolated incident. Once again, we thank you for taking the time and hope to accommodate you again when your travels bring you back to the area.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you could want and great location!
Staff were extremely friendly and welcoming. Check-in was quick and we weren’t sent to the top floor like other similarly priced hotels in the area. The breakfast actually had food that was a bit above what is being served as Continental. Great location!
Stayed 1 night in Aug 2023
Response from Jessica on 8 Aug 2023
Dear Gerald, Thank you for taking the time to share your feedback about your recent stay with us! We appreciate your kind words and look forward to accommodating you again when your travels bring you back to the area.

10/10 Excellent

Sondra

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast, staff was very friendly. Very quiet and close to restaurants. Breakfast was good also.
Stayed 1 night in Jul 2023
Response from Jessica on 29 Jul 2023
Thank you for your kind words! We look forward to accommodating you again when your travels bring you back to the area.

8/10 Good

Jack

Stayed 2 nights in Jul 2023
Response from Jessica on 13 Aug 2023
Thank you, Jack, for taking the time to provide your feedback about your stay with us. We hope to accommodate you again when your travels bring you back to the area.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is always my first choice in the UCF area. The rooms are great and the location is easy to walk to dining and other needs.
Stayed 2 nights in Jul 2023
Response from Jessica on 15 Jul 2023
Thank you so much for your kind words Derek! We appreciate you taking the time to provide your feedback and hope you choose us again when your travels bring you back to the area.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Cristyl-Lin - General Manager on 13 Jul 2023
Hi Anthony, Thank you for your review! Hope you have a great day!

8/10 Good

Reynold

Stayed 3 nights in Jul 2023
Response from Cristyl-Lin - General Manager on 31 Jul 2023
Hi Reynold! Thank you for your feedback! We hope to see you again soon! Have a great day!!!

8/10 Good

Jason

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
The property was a little beat up and not the cleanest. There were crumbs of food and miscellaneous under the beds, for example. The breakfast was pretty good.
Stayed 2 nights in Jul 2023
Response from Cristyl-Lin - General Manager on 10 Jul 2023
Hi Jason, Thank you for your feedback. We are sorry to hear about your stay with us. We have already researched with our team to ensure this is not happening with our guests. We are up for a renovation this year! We hope you choose to stay with us again when your travels bring you back to the UCF area! Hope you have a great day!

8/10 Good

ketrina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Excellent staff. Room & Towell smell not excellent
The staff was excellent! I had an issue with the smell. I like to smell clean. The towels had a terribly smell to them and when we walked in the room for the first time the smell was not inviting. The chair and sofa was not clean. It also had buttons missing from chair and sofa. Stains on both as well. As i stated earlier, the staff was very professional and kind.
Stayed 2 nights in Jun 2023
Response from Jessica on 6 Jul 2023
Thank you Ketrina for your kind words about our staff. The other issues you experienced while at our property have been shared with our engineering and housekeeping team to keep these issues from occurring in the future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service Housekeeping was incredible 5 stars
Stayed 3 nights in May 2023
Response from Cristyl-Lin - General Manager on 30 May 2023
Hi David! Thank you so much for your feedback! We appreciate it! Hope to see you soon!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to UCF
Property is centrally located to restaurant’s, coffee shops and UCF. Very clean and quiet! Will definitely be back!
Stayed 2 nights in May 2023
Response from Cristyl-Lin - General Manager on 30 May 2023
Hi Tim! Thank you so much for your review! We are so happy to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean suite - nicely appointed
Stayed 1 night in May 2023
Response from Cristyl-Lin - General Manager on 30 May 2023
Hi Sandra! Thanks for your feedback! We hope to see you soon when your travels bring you back to the UCF area! Have a great day!

10/10 Excellent

HEATHER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Stay for a Family Occasion
Our stay was the best experience our family has ever shared. Over several vacations, we have stayed at other competitive hotels. However, this hotel stay was the absolute best without question. The suite layout is spacious, refreshing and clean. It surely felt like home. Jessica, Veronica, Natalia, Samara, the cleaning staff and Ana the morning breakfast attendant were very welcoming. Especially, we appreciate Jessica's patience and assistance in accommodating our needs. She showed superb professionalism. Kudos to the entire staff. Well Done. I would recommend this hotel to all.
Stayed 3 nights in May 2023
Response from Cristyl-Lin - General Manager on 10 May 2023
Hi Heather! Thank you so much for your review! I will make sure to inform the team! Thank you so much and we hope to see you again soon! Have a great week!

10/10 Excellent

David A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel stay.
It was a great stay. Staff were friendly and helpful. The room was clean, spacious and no issues. The breakfast was delicious and perfect amount of selection of foods and drinks for the family. Parking was easy and plenty of spaces. Very close to UCF. Great job!
Stayed 1 night in May 2023
Response from Cristyl-Lin - General Manager on 8 May 2023
Hi David! Thank you so much for your feedback! We are glad you enjoyed your stay with us! We hope to see you again and hope you have a wonderful week!

10/10 Excellent

Victoria

Stayed 1 night in Apr 2023
Response from Cristyl-Lin - General Manager on 17 Apr 2023
Hi Victoria, Thank you for your feedback! We hope to see you again in the future!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love this hotel. Its always clean,comfortable and everyone is friendly! Also dogs are allowed!
Stayed 1 night in Mar 2023
Response from Cristyl-Lin - General Manager on 13 Mar 2023
Hi Kimberly! Thanks for your feedback! Greatly appreciated! We are happy you enjoyed your stay with us!

2/10 Terrible

lamont

Liked: Property conditions & facilities
Disliked: Staff & service
I just did not like i had an reservation and got charge twice. I explain to the young lady and showed my reservation and still charged me. But called corporate got my refund. But front desk needs attention...
Stayed 1 night in Mar 2023
Response from Cristyl-Lin - General Manager on 13 Mar 2023
Hi Lamont,Please feel free to contact the hotel and ask to speak with a manager if your concern was not resolved. I apologize for any miscommunication. Both managers on duty are not aware of the concern. Thank you and hope you have a great day!

10/10 Excellent

Della

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in check out
Stayed 1 night in Mar 2023
Response from Cristyl-Lin - General Manager on 7 Mar 2023
Hi Della! Thank you! We hope to see you again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Feb 2023
Response from Cristyl-Lin - General Manager on 3 Mar 2023
Hi Robert! Thank you for your review! I hope you come to visit us again in the future when your travels bring you back to the UCF area!

8/10 Good

Edit

Travelled with family
Liked: Staff & service, room comfort
Good hotel overall
The room was okay, the service was very nice, the breakfast was excellent
Stayed 10 nights in Feb 2023
Response from Cristyl-Lin - General Manager on 3 Mar 2023
Hi Edit! Thank you for your review! I hope you come to visit us again in the future when your travels bring you back to the UCF area!

10/10 Excellent

Andrea

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, good breakfast, and spacious amenities!
Stayed 3 nights in Feb 2023
Response from Cristyl-Lin - General Manager on 7 Feb 2023
Hi Andrea,Thank you so much for your review! It's greatly appreciated! I will let the team know your feedback and we hope to see you again soon!

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room a little smelly but otherwise nice!
Room was nice and spacious. It kinda had a funky smell to it. Like body odor. Other than that it was good.
Stayed 1 night in Feb 2023
Response from Cristyl-Lin - General Manager on 6 Feb 2023
Hi Jessica,Thank you for your feedback. It is greatly appreciated. Please feel free to contact us directly at the hotel with room details to ensure this challenge does not happen in the future. We apologize you had to experience this during your stay! We hope to see you again soon when your travels bring you back to the UCF area!