Water park

Reviews of Westgate Town Center Resort

4 out of 5
Westgate Town Center Resort
7700 Westgate Blvd., Kissimmee, FL

Reviews

7.6

Good

Rating 10 - Excellent. 511 out of 1123 reviews" "
Rating 8 - Good. 218 out of 1123 reviews" "
Rating 6 - Okay. 160 out of 1123 reviews" "
Rating 4 - Poor. 105 out of 1123 reviews" "
Rating 2 - Terrible. 129 out of 1123 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

michal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in.
Stayed 3 nights in Apr 2024

8/10 Good

Reggie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checking in is the longest it sucks
Stayed 1 night in May 2024

10/10 Excellent

Greter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great
Stayed 2 nights in Apr 2024

10/10 Excellent

Shirley, Nanuet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I checked in, staff was friendly and professional. I always look for a smile. When I needed clean towels, just made one call. Great place to stay.
Stayed 4 nights in Apr 2024

8/10 Good

Teasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

corinne

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I’ve always booked through Expedia and been happy I got to this hotel. It took almost an hour to check in. There were 25 to 30 people in line. I felt like I was at a theme park when I got to the room there were no sheets for the double bed and the dogs next-door were howling, they changed our room then come to find out that the waterpark is not included with your stay. You have to pay $25 per person per day. It’s very shady and I was not happy with at all. I will not be staying here again.
Stayed 2 nights in May 2024

10/10 Excellent

Cameron

Liked: Staff & service, property conditions & facilities
Great
Stayed 6 nights in May 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Eulaynea Maulvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased with Westgate Town Center, from the grounds, to the easy parking, to the amazing size and cleanliness of the room.
Stayed 4 nights in May 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time staying here and we loved it. The property is clean, staff are so nice and it's central to everything we wanted to visit.
Stayed 3 nights in Apr 2024

10/10 Excellent

Delvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Orpheus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night shift front desk did a great job
Stayed 1 night in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in May 2024

10/10 Excellent

Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thw propery was everything i derames for our vacation!! Pleanty of activities for the kids ant the mexican restaurant on site was the bomb dot com
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cc
Stayed 3 nights in Apr 2024

4/10 Poor

Varoun Avidesh

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was old and furniture derelict
Stayed 11 nights in Apr 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Only disadvantage was the check in process took over an hour, besides that very nice place!
Stayed 2 nights in Apr 2024

10/10 Excellent

JORGE LUIS LOPEZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendado
Stayed 4 nights in Jan 2024
Response from Social Media Support on 16 May 2024
Hi Jorge, Thank you for your wonderful review! We're thrilled that you had a fantastic overall experience at Westgate Resorts.Kind Regards, Social Media Support

10/10 Excellent

Jennifer, Rotonda West

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! It has 4 restaurants and 14 pools. I was able to walk to Starbucks and get ice cream at their ice cream shop. The room was clean and bug free. There were no smoke odors. I loved having a Jacuzzi tub in the room! I also appreciated having a bedroom as well. These are the reasons why this hotel gets five out of five stars. I cannot wait to stay again at this hotel!
Stayed 1 night in Apr 2024
Response from Social Media Support on 16 May 2024
Hi Jennifer, Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at our property and enjoyed the variety of amenities we offer, from our restaurants and pools to the convenience of nearby shops like Starbucks and our ice cream parlor. It's wonderful to know that you found your room clean, bug-free, and free of any smoke odors, and that you appreciated the addition of a Jacuzzi tub and separate bedroom. We're delighted to have earned your five-star rating, and we can't wait to welcome you back for another fantastic stay!Kind Regards, Social Media Support

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Social Media Support on 16 May 2024
Hi Valerie, We're overjoyed to hear that you had a wonderful time at Westgate Resorts! Your satisfaction is what drives us to continue providing excellent service.Kind Regards, Social Media Support

10/10 Excellent

kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good not having the train ride that way fun
Stayed 2 nights in Apr 2024
Response from Social Media Support on 16 May 2024
Hi Katrina, Wow! We are so happy to hear that you had such a great experience at Westgate Resorts. Your satisfaction is our top priority.Kind Regards, Social Media Support

6/10 Okay

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. The rooms are nice except the noise level between rooms was extreme . The smoking of weed around the property and on balconies where I tried to relax was insane. The pool bar was only open short periods and only on Saturday/Sundays. That’s not ok when people come to relax by the pool and have a drink or two or even a bite to eat. Overall the property was nice but has a lot of flaws.
Stayed 5 nights in Apr 2024
Response from Social Media Support on 16 May 2024
Hi Danielle, We appreciate your feedback and are delighted to hear that you found our staff to be friendly and enjoyed the overall ambiance of our property. However, we apologize for any inconvenience caused by the noise level between rooms and the presence of smoking around the premises. Thank you for bringing these issues to our attention, and we hope to welcome you back for an improved experience in the future. Kind Regards,Social Media Support

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old and need updating on pools
Stayed 1 night in Apr 2024
Response from Social Media Support on 15 May 2024
Hi Jessica, Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Westgate Town Center Resort. We invite you back next time you visit the Kissimmee area.Best Wishes,Social Media Support

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Social Media Support on 15 May 2024
Hi Etseban, Thank you for taking the time to give us an exceptional rating on the Westgate Town Center Resort. We look forward to your next visit very soon!Best Wishes,Social Media Support

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay, staff are very helpful and accommodated all our needs. Definitely will be back.
Stayed 3 nights in Apr 2024
Response from Social Media Support on 15 May 2024
Hi Jacqueline, We're delighted to hear that you had a wonderful stay with us and that our staff could make your experience enjoyable. Your kind words are greatly appreciated, and we look forward to welcoming you back again soon!

10/10 Excellent

Paul

Stayed 2 nights in Apr 2024

10/10 Excellent

Aleta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Social Media Support on 15 May 2024
Hi Aleta, Thank you for choosing the Westgate Town Center Resort! We are so delighted that you had an amazing 5-star experience at our resort. We invite you to come back and experience another amazing vacation.Best Wishes,Social Media Support

10/10 Excellent

Erika

Stayed 1 night in Apr 2024

10/10 Excellent

Antonios

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great time!
Stayed 1 night in Apr 2024
Response from Social Media Support on 15 May 2024
Hi Antonios, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Town Center Resort!Best Wishes,Social Media Support

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many things to do & so much fun
Stayed 2 nights in Feb 2024
Response from Social Media Support on 15 May 2024
Hi Tommy, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Town Center Resort!Best Wishes,Social Media Support

10/10 Excellent

Gyda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice weekend getaway.
Stayed 2 nights in Apr 2024
Response from Social Media Support on 15 May 2024
Hi Gyda, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Town Center Resort in the future for another impressive stay! Best Wishes,Social Media Support

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Social Media Support on 15 May 2024
Hi Rafael, Thanks for visiting the Westgate Town Center Resort! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

10/10 Excellent

Victor Manuel

Stayed 1 night in Apr 2024

8/10 Good

Aven

Stayed 5 nights in Apr 2024
Response from Social Media Support on 16 May 2024
Hi Aven, We're so glad to hear that you had an overall great experience at Westgate Resorts! Thank you for choosing us for your vacation.Kind Regards, Social Media Support

2/10 Terrible

Kathleen

Stayed 3 nights in Apr 2024
Response from Social Media Support on 16 May 2024
Hi Kathleen, Thank you for your rating on the Westgate Town Center Resort. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support

10/10 Excellent

Yagdelys

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 2 nights in Apr 2024
Response from Social Media Support on 15 May 2024
Hi Yagdelys, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Town Center Resort!Best Wishes,Social Media Support

10/10 Excellent

Steven

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Social Media Support on 15 May 2024
Hi Steven, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again at the Westgate Town Center Resort very soon. Best Wishes,Social Media Support

10/10 Excellent

Natascha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Upon them reviewing our room on their own prior to our arrival, they noticed that there was a maintenance issue and they moved our room to one with an even better view of the parks to watch the fireworks at night. They fixed the issue in the previous room and even held it for us all day while we were out so that if we still preferred that initial room, we could move at our convenience. They kept an open line of communication with us and were very attentive and responsive throughout our entire stay. Between the amazing staff and the property's features and amenities, our family will definitely be coming back!
Stayed 7 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hi, Thank you for sharing your experience with us! We're delighted to hear that our staff went above and beyond to ensure you had a memorable stay. It's fantastic that they proactively addressed the maintenance issue and provided you with an even better room with a view of the parks. We're glad you appreciated the open communication and responsiveness of our team. We can't wait to welcome you and your family back for another wonderful stay!

6/10 Okay

JOSHUA

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Housekeeping left all the dirty laundry at the bottom of the stairs. We saw it there for at least 7 days straight. The washer in our unit wouldn’t rinse and the dryer broke on day one. It wouldn’t turn on. We put in a request and they were supposed to come the next day and never did come to repair it. We stayed a total of 9 nights and asked for a later checkout as our flight didn’t leave until 10:30pm and they refused it. I didn’t think that was great customer service considering the size of the complex. They said it was full which I find very hard to believe being as it was a Sunday. The room was very dusty when we arrived as if it had been cleaned but then sat for a few weeks. Also our patio doors (both) would not latch and a few days that week we came back to the door ajar from the wind. The property itself is nice and clean. The mini golf was a huge hit with our family.
Stayed 9 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hi Joshua, We apologize for the inconveniences you encountered during your stay. It's concerning to hear about the issues with housekeeping and the maintenance of your unit, as well as the difficulties with the washer and dryer. We strive to address guest requests promptly and provide satisfactory solutions, and we regret if this was not your experience. Regarding the late checkout request, we understand your disappointment and will review our policies to ensure we can accommodate our guests' needs more effectively in the future. We appreciate your feedback and hope to have the opportunity to improve your experience on any future visits.

2/10 Terrible

Stephen

Disliked: Staff & service, amenities
The guest next to my room was sick and coughed all night for the three nights stay. Staff member kept calling and leaving letter to join membership and buy shares. She lied and said this was only for couples and single guests was being attended to. She had an attitude. Got a room furthest from the entry point and no dolley readily available to transport the 5 suitcases and other items to the room. Had to make multiple trips.for a disable person. Washing machine wasnt working properly. My clothes was wet and partially washed. Had to happen just before leave out time.
Stayed 3 nights in Apr 2024
Response from Social Media Support on 15 May 2024
Hi Stephen, We apologize for the inconveniences you experienced during your stay. It's concerning to hear about the disturbance caused by the neighboring guest and the issues with our staff's approach. Additionally, we regret any difficulties with luggage transportation and the malfunctioning washing machine. Your feedback is crucial, and we'll work diligently to prevent similar occurrences in the future. We appreciate your patience and hope to have the opportunity to provide you with a more seamless experience on your next visit.

8/10 Good

Noah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hi Noah, Thank you very much for your feedback and thank you for choosing the Westgate Town Center Resort. We can't wait to see you again!Best Wishes,Social Media Support

6/10 Okay

CAROLINE

Travelled with family
Disliked: Cleanliness
The customer service at main lobby was nice & helpful, so was the the gentleman at front gate. Unfortunately,my room was missing a few thing, like linen for the sleeper sofa. I did find hair in the tub, sink & bed area from previous customer stay. There was always a cleaning trolly on the 1st floor next to the stairs, not sure why. 🤔 The Walmart across the street, a complete nightmare 😳. I have stayed at Westgate previously, about 14 years ago & Loved It. 😍 Times have certainly changed & not always for the better. Wishing you the Best
Stayed 5 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hi Caroline, Thank you for sharing your experience with us. We're delighted to hear that you found our customer service team to be nice and helpful. However, we're sorry to learn about the issues you encountered with your room, including the missing linens and cleanliness concerns. We appreciate your loyalty and hope to have the opportunity to welcome you back for an improved stay. Wishing you all the best as well!

8/10 Good

Sashanna

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I love the the water park my kids had a lot of fun.
Stayed 5 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hi Sashanna, Thank you for sharing your experience with us. We are always pleased to hear when guests enjoyed their Westgate Town Center Resort stay. We are happy you enjoyed your time with us and hope to see you again soon.Best Wishes,Social Media Support

6/10 Okay

Elizabeth

Liked: Amenities
Disliked: Cleanliness
The amenities.
Stayed 5 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hi Elizabeth, Thank you for the feedback on the Westgate Town Center Resort. We regret to learn that you did not fully enjoy your experience. It is our hope that you will allow us the honor of hosting a more excellent stay in the future.Best Wishes,Social Media Support

8/10 Good

Kristin

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families with a lot of dining options. You do not have to leave the property. Food was great at all places. Customer support/service was excellent. Was able to text with them regarding any questions or issues and they quickly responded almost immediately. A wide variety of pools to choose from. Make sure to go put your towel down early in the morning to reserve a place at the pools. Water Park is expensive but you can get a discount and sometimes a package with it included. Depending on your child’s height, depends on what water slides they can go on.
Stayed 7 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hi Kristin, Thank you for your wonderful review! We're thrilled to hear that you enjoyed the dining options and found our customer support/service to be excellent. It's fantastic to know that you appreciated the convenience of texting with us for any questions or issues. We're glad you were able to take advantage of our various pools and hope you had a great time at the water park. We look forward to welcoming you back soon!Kind Regards, Social Media Support

10/10 Excellent

Guadalupe, Cudahy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, close to eating places including fast food and restaurants, close to Walmart and Disneyland. I’ve stayed here multiple times with my family and we love it. We feel comfortable and safe. We’ve stayed here 3 times and will definitely to this resort. Price is reasonable. Highly recommend!!
Stayed 6 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hello,Thank you so much for your glowing review! We're delighted to hear that you and your family have enjoyed multiple stays with us and that you find our property comfortable, safe, and conveniently located. We're thrilled to have earned your recommendation and can't wait to welcome you back for your fourth visit! Kind Regards, Social Media Support

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Social Media Support on 15 May 2024
Hi Natalia, Thank you for choosing the Westgate Town Center Resort! We are so delighted that you had an amazing 5-star experience at our resort. We invite you to come back and experience another amazing vacation.Best Wishes,Social Media Support

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hi Tanisha, Thank you for the kind rating. We’re so happy your visit at the Westgate Town Center Resort and Spa went well. We look forward to hosting you again!Best Wishes,Social Media Support

10/10 Excellent

Kayle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westgate offered just about everything you’d need we left one time by choice to the Walmart across the road. It’s gated off and felt very safe at all hours! We had a beautiful room and great stay will be going back this year and next year as well bringing more family members! Thank you
Stayed 4 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hi Kayle, We're thrilled to hear that you had such a fantastic stay with us! It's wonderful to know that you found everything you needed right here at Westgate. Your safety and comfort are our top priorities, and we're glad you felt secure throughout your visit. We can't wait to welcome you back this year and next, along with your family members! Thank you for choosing Westgate, and we look forward to hosting you again soon!Kind Regards,Social Media Support

10/10 Excellent

Guadalupe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and upgraded and there was a lot of amenities on site.
Stayed 2 nights in Mar 2024
Response from Social Media Support on 15 May 2024
Hello, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate Town Center Resort! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support