All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Okima, Lead Supervisor on 24 Apr 2024
Thank you, Angel, we appreciate and value your feedback. We’re glad to hear that you were satisfied with your experience as well as our location. We look forward to welcoming you back to, The Lodge in the near future.
4/10 Poor
Sarah, Olivehurst
12 Apr 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Sarah
Stayed 2 nights in Apr 2024
Response from Okima, Lead Supervisor on 22 Apr 2024
Thank you, Sarah, your feedback is extremely valuable to us, as we strive to improve with each and every stay. We apologize that our service did not satisfy your expectations. We hope you will give us another chance to impress you upon your next visit.
My stay was great. Fun, relaxing and I left on a winning note which saw my stay paid for and gas and food on the way home. I definitely will be back again!
James
Stayed 1 night in Apr 2024
Response from Okima, Lead Supervisor on 8 Apr 2024
Thank you, James, for taking the time to share your experience with us here at Feather Falls Casino and Lodge. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We look forward to welcoming you back to The Lodge for another fun and relaxing visit.
Response from Okima, Lead Supervisor on 8 Apr 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay.
Response from Okima, Lead Supervisor on 3 Apr 2024
Thank you, Wenceslao, we greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to our guests. We look forward to welcoming you back on your next visit.
The food at the brewery was delicious and great prices but it closes at 9pm which I felt was quite early!
Nicholas
Stayed 4 nights in Mar 2024
Response from Okima, Lead Supervisor on 2 Apr 2024
Thank you for taking a moment to share your experience at our Lodge and Brewery. We’re proud to deliver great value to our guests, so we’re delighted that you found our Brewery to be well priced. I will be sure to share your suggestion with our team. We hope you’ll visit us again soon.
Response from Okima, Lead Supervisor on 3 Apr 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to our guests. We look forward to welcoming you back on your next visit.
10/10 Excellent
Kathleen
17 Mar 2024
Kathleen
Stayed 1 night in Mar 2024
Response from Okima, Lead Supervisor on 8 Apr 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and we look forward to your next visit.
The food was amazing
Only downside is that there was no available bottled water at the hotel for coffee or drinking
Steven
Stayed 2 nights in Mar 2024
Response from Okima, Lead Supervisor on 19 Mar 2024
Thank you Steven, we appreciate your feedback. We are always looking for ways to improve our customer experience, your suggestions are valuable. We look forward to your next visit to The Lodge.
Response from Okima, Lead Supervisor on 12 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at The Lodge are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We look forward to your next visit.
10/10 Excellent
Steve
23 Feb 2024
Steve
Stayed 2 nights in Feb 2024
Response from Okima, Lead Supervisor on 2 Apr 2024
Thank you, Steve, we appreciate your feedback and look forward to your next visit to The Lodge.
10/10 Excellent
Jose, Fresno
20 Feb 2024
Jose
Stayed 3 nights in Feb 2024
Response from Okima, Lead Supervisor on 21 Feb 2024
Thank you, Jose, your feedback is greatly appreciated. Our team strives to provide great service and your satisfaction lets us know we're on the right track. We look forward to your next visit to The Lodge.
Limited amenities with very dated n staid design and decor of property. Casino and eating facilities are unappealing as a point of destination to go to.
Kevin
Stayed 2 nights in Jan 2024
Response from Hospitality Manager on 16 Feb 2024
Thank you for sharing your experience, we are looking into the issues you shared. We value your feedback and are always looking for ways to improve.
Response from Okima, Lead Supervisor on 29 Jan 2024
Thank you for choosing us for your accommodations. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The Lodge in the near future.
Stars, they desire-above and beyond, the best is t
Frank
Stayed 1 night in Jan 2024
Response from Okima, Lead Supervisor on 16 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at The Lodge is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Response from Okima, Lead Supervisor on 15 Jan 2024
Thank you for choosing us for your lodging. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The Lodge in the near future.
Response from Okima, Lead Supervisor on 15 Jan 2024
Thank you for choosing us for your lodging. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The Lodge in the near future.
10/10 Excellent
Lind
Travelled with partner
10 Jan 2024
Liked: Cleanliness, staff & service, amenities
Lind
Stayed 1 night in Jan 2024
Response from Okima, Lead Supervisor on 10 Jan 2024
Thank you for choosing us for your Lodging. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The Lodge in the near future.
The Staff was lovely. Our room was on the first floor and we could hear every time someone took a shower or flushed a toilet. It was very noisy. Television was difficult to navigate and the toilets are very low if that is important to you. Room was clean
Kim
Stayed 1 night in Jan 2024
Response from Okima, Lead Supervisor on 15 Jan 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at The Lodge is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.
Response from Okima, Lead Supervisor on 10 Jan 2024
Thank you for posting your positive review. At The Lodge, we value your time and always strive to provide fast and efficient service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The Lodge in the near future.
10/10 Excellent
Wenceslao
Travelled with partner
8 Jan 2024
Wenceslao
Stayed 1 night in Jan 2024
Response from Okima, Lead Supervisor on 9 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at The Lodge are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you again. We look forward to your next visit with us.
Response from Okima, Lead Supervisor on 19 Dec 2023
Thank you for taking a moment to share your experience at The Lodge. We are so pleased to hear you found our accommodations to your liking. We look forward to welcoming you back again soon.
The hotel staff is very friendly and helpful. The hotel is very clean and well cared for. The room decor could be improved.
Debra
Stayed 1 night in Nov 2023
Response from Okima, Lead Supervisor on 30 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at The Lodge are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon
Amazing! Great service, clean rooms, wonderful staff, great restaurants and food! Very reasonably priced!
John
Stayed 4 nights in Oct 2023
Response from Okima, Lead Supervisor on 14 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at The Lodge iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We look forward to your next visit.
Response from Okima, Lead Supervisor on 26 Oct 2023
Thank you, Larry, for sharing a review of your recent experience. Our team here at The Lodge at Feather Falls Casino is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We look forward to your next visit.
Very clean rooms and friendly staff throughout the hotel and casino!
Emily
Stayed 1 night in Oct 2023
Response from Okima, Lead Supervisor on 16 Oct 2023
Thank you for sharing a review of your recent experience. Our team here at, The Lodge are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
The staff and management were outstanding!! It’s such a quiet, convenient gem. We will definitely be back.
Leah
Stayed 1 night in Sep 2023
Response from Okima, Lead Supervisor on 20 Sept 2023
Thank you for sharing a review of your recent experience. Our team here at, The Lodge are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We look forward to your next visit.
10/10 Excellent
Jennifer
Travelled with family
18 Sept 2023
Jennifer
Stayed 2 nights in Sep 2023
Response from Okima, Lead Supervisor on 20 Sept 2023
Thank you, Jennifer, we appreciate your feedback and look forward to your next visit.
8/10 Good
Shaniece
Travelled with family
25 Aug 2023
Liked: Cleanliness, staff & service
Shaniece
Stayed 2 nights in Aug 2023
Response from Okima, Lead Supervisor on 28 Aug 2023
Thank you, Shaniece, we appreciate your feedback and look forward to your next visit to The Lodge.
Response from Okima, Lead Supervisor on 21 Aug 2023
Thank you for choosing us for your accommodations. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The Lodge in the near future.
The staff was great. Casino was very close to the hotel.
Ron
Stayed 2 nights in Aug 2023
Response from Okima, Lead Supervisor on 15 Aug 2023
Thank you for sharing a review of your recent experience. Our team here at The Lodge is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Response from Okima, Lead Supervisor on 9 Aug 2023
Thank you for choosing us for your accommodations. We’re glad to hear that you were satisfied with your experience and appreciate your feedback. We look forward to welcoming you back to The Lodge in the near future.
The staff at both the casino and lodge were awesome
Staci
Stayed 2 nights in Aug 2023
Response from Okima, Lead Supervisor on 7 Aug 2023
Thank you for sharing a review of your recent experience. Our team here at The Lodge is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Although outdated a bit (def need new furniture in the rooms), very clean, quiet, and an awesome and wonderful staff. Beer Garden food and drinks very good. Would definitely stay here again!
Nina
Stayed 1 night in Aug 2023
Response from Okima, Lead Supervisor on 7 Aug 2023
Thank you for sharing a review of your recent experience. Our team here at The Lodge is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We appreciate your suggestions and look forward to your next visit to The Lodge.
Response from Okima, Lead Supervisor on 7 Aug 2023
Thank you for sharing a review of your recent experience. Our team here at The Lodge is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
The room was clean the staff the staff was pleasant, but you had to request a maid the night before if you wanted your sheets changed and there’s no coffee kiosk in the lobby you have to go all the way into the casino but it was a very nice day
Lisa
Stayed 2 nights in Jul 2023
Response from Okima, Lead Supervisor on 31 Jul 2023
Thank you, Lisa, we appreciate your feedback. Our team is always working to offer the best accommodations to our guests. We hope you’ll have a chance to come back to visit The Lodge soon.
Response from Okima, Lead Supervisor on 31 Jul 2023
Thank you for choosing us for accommodations. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The Lodge in the near future.
Response from Okima, Lead Supervisor on 26 Jul 2023
Thank you for choosing us for your lodging needs we appreciate your feedback. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The Lodge in the near future.
Response from Okima, Lead Supervisor on 26 Jul 2023
Thank you for choosing us for your lodging needs we appreciate your feedback. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The Lodge in the near future.