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Reviews of Best Western Inn On The Bay

2.5 out of 5
Best Western Inn On The Bay
1800 2nd Avenue East, Owen Sound, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 1003 reviews" "
Rating 8 - Good. 341 out of 1003 reviews" "
Rating 6 - Okay. 79 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
poor tv reception
Stayed 1 night in May 2024

8/10 Good

Siofan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
A great option if you have a pet and need a room.
Stayed 1 night in May 2024
Response from Jason H on 22 May 2024
Thank you for taking the time to post this review of your experience at our hotel. We are glad you enjoyed staying with your pet and hope to see you again in the future.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jason H on 22 May 2024
Thank you for taking the time to post this review of your experience at our hotel. We are glad you enjoyed your stay and hope to see you again in the future.

2/10 Terrible

JESIN

Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi did not work was told to go ans use it at elevator Ac did not work No Room service
Stayed 2 nights in May 2024
Response from Jason H on 22 May 2024
Please accept our apologies for the inconveniences experienced while you stayed with us. I have checked the AC in the room you stayed in and it seems to be working. WIFI should have been resolved for you with the front desk team. We will use this feedback to better train our employees for future guest concerns. Thank you for your feedback.

8/10 Good

Martine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning in the room was loud.
Stayed 3 nights in May 2024
Response from Jason H on 22 May 2024
Thank you for taking the time to post this review of your experience at our hotel. We are sorry you had a noisy air unit but are glad you enjoyed your stay otherwise. We hope to see you again in the future.

8/10 Good

Susan

All good except hot tub was not working
Stayed 1 night in May 2024
Response from Jason H on 22 May 2024
Thank you for taking the time to post this review of your experience at our hotel. We are sorry about the hot tub mechanical issue. We are glad you enjoyed your stay otherwise and hope to see you again in the future.

6/10 Okay

Danielle

Travelled with partner
Liked: Staff & service
That staff is kind and does their best, but the property needs a new coat of paint. There isn't much choice in Owen Sound, so it's still the best for what's available.
Stayed 1 night in Mar 2024
Response from Jason H on 22 May 2024
Thank you for taking the time to post this review of your experience at our hotel. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

alan

Business traveller
Liked: Property conditions & facilities
Close to where I was working. Air in the hotel was very dry!
Stayed 1 night in May 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel clean comfy rooms and very good restaurant on site
Stayed 1 night in May 2024
Response from Jason H on 22 May 2024
Thank you for taking the time to post this review of your experience at our hotel. We are glad you enjoyed the restaurant on site and hope to see you again in the future.

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was Close to the venue
Stayed 1 night in May 2024
Response from Jason H on 22 May 2024
Thank you for taking the time to post this review of your experience at our hotel. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room & excellent staff - we enjoyed our stay.
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, beds were really comfortable and rooms were clean.
Stayed 2 nights in Apr 2024
Response from Jason H on 22 May 2024
Thank you for taking the time to post this review of your experience at our hotel. We are glad you enjoyed your stay and hope to see you again in the future.

8/10 Good

Alisha

Travelled with family
Liked: Cleanliness, staff & service
Beautiful hotel
Stayed 1 night in May 2024

10/10 Excellent

France

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located to the places we needed to go
Stayed 3 nights in Apr 2024

10/10 Excellent

Joe

Business traveller
Great location and staff were really nice
Stayed 1 night in Apr 2024

8/10 Good

Leigha

Travelled with partner
Liked: Cleanliness, staff & service
Close to beautiful parks, trails and the bay. Industrial like area close to the arena. Not walking distance to much other than the arena. Navigating the hotel can a bit complex especially when with a large group that is spread out like we were. Staff is super helpful and friendly. Room was clean. Hotel was clean, even the areas that usually get ignored like stair wells. Only one EV parking space for the hotel that we could see otherwise a large amount of parking. Room 354 spacious with a kitchenette, microwave and small fridge. Dishes limited to some cutlery and dinner and bread plates. Dish soap, one tea towel and one dish cloth provided. Cups were disposable single use and wrapped. Chairs at the large conference style table were office chairs, some were broken unable to go up or down. I would suggest bringing your own pillows. The ones provided were very firm and cube like. The bed was reasonably comfortable. Pool is more like an oversized hot tub. Gym is no where near the hot tub, suana area. Gym is located across from the front desk which I found a bit awkward since there were a number of people checking in when I went to use the gym. The best thing about this hotel is the staff. Everyone I passed smiled and said hello. The place being as clean in all areas is a tribute to their hard work and dedication.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Kerri

Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this hotel. The hotel is clean, and the staff were very welcoming and helpful. The rooms were nice, and the beds were comfortable. We ate dinner at the restaurant, and the food was delicious.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Lovely staff both at front desk and in Restaurent but rooms are tired and smell of smoke
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right on the lake with a nice view.
Stayed 1 night in Mar 2024

8/10 Good

Shubham

Liked: Cleanliness, staff & service, property conditions & facilities
Quite good
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location and staff friendly. Restaurant was a nice bonus as meals were excellent and great service. Have recommended to family for a weekend getaway
Stayed 1 night in Mar 2024

8/10 Good

Dawn

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property provided the amenities that were expected.
Stayed 1 night in Feb 2024

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the OHL arena which was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Corien, Walkerton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for our little get away! Staff were super friendly and nice sized TV to watch the Superbowl. 😉
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the staff and proximity to water.
Stayed 1 night in Feb 2024

8/10 Good

jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and facilities.
Stayed 1 night in Feb 2024

10/10 Excellent

serge

Nice peoples.
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stay included myself and my dog. Stay was good and hotel is clean and tidy. No breakfast included in the deal as booked through Hotels. Would stay at this location again. Andrew
Stayed 2 nights in Jan 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Stayed 1 night in Jan 2024

10/10 Excellent

Jasikanthan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the best western for my son's wedding. The staff was excellent friendly and accommodating to everyone. Best hotel I've stayed in in a long time.
Stayed 1 night in Dec 2023

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

SANGCHUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Keltie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked being able to plug my EV in on sight. No charge for hotel guests.
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Judith Van

Liked: Cleanliness, staff & service, property conditions & facilities
The team at the Best Western gave us a very warm welcome. Our suite was well appointed and super quiet. I would definitely stay here in the future.
Stayed 1 night in Dec 2023

8/10 Good

Mike Sung Eun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't accommodate dinner reservations. Restaurant and bar was rather small.
Stayed 1 night in Dec 2023

8/10 Good

Kristian, Oakville West

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
It's a decent property considering the options in the area. Our room was larger with a kitchenette and we enjoyed the food at the restaurant.
Stayed 1 night in Dec 2023

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2023