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Reviews of The Saguaro Palm Springs

4 out of 5
The Saguaro Palm Springs
1800 E Palm Canyon Drive, Palm Springs, CA

Reviews

7.6

Good

Rating 10 - Excellent. 418 out of 1006 reviews" "
Rating 8 - Good. 207 out of 1006 reviews" "
Rating 6 - Okay. 196 out of 1006 reviews" "
Rating 4 - Poor. 104 out of 1006 reviews" "
Rating 2 - Terrible. 81 out of 1006 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

STACY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Dani

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine, parking fine, and restaurant was good too. However, the room above us was party central all night, both nights! We didn’t get much sleep.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Omg it was amazing like it was feeling like I came out of Hollywood for how amazing this place is
Stayed 3 nights in May 2024

6/10 Okay

Lina

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I did not like the cleanliness & I did not like the fact that the hotel charged me 449$ for deposit fee, without notifying me. I still have not gotten my deposit back…
Stayed 1 night in May 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 3 nights in May 2024

6/10 Okay

Jonathan Mark

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
All was good. It was my birthday and Randy at the Front Desk went out of his way to block me a nice room in a great location! Thanks to him and the rest of the staff!😎
Stayed 3 nights in May 2024
Response from Alejandro on 11 May 2024
Hi Philip,Thank you for taking the time to leave a review. We're excited to hear that Randy made you that much better! Be sure to come back and see us again real soon!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay!
Stayed 1 night in May 2024
Response from Alejandro on 9 May 2024
Hi Brenda, Thank you for taking the time to leave a review. We're so excited you enjoyed your stay with us here at Saguaro Palm Springs. Be sure to come back and visit us again real soon!

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute hotel, it was perfect for my 13 year old daughter and I. Next time I would definitely try to book a room with a pool view though!
Stayed 3 nights in May 2024
Response from Alejandro on 9 May 2024
Hi Brianna, Thank you for taking the time to leave a review. It's great to hear that you and your daughter enjoyed your stay here at Saguaro Palm Springs and are looking to come back! We'll be here waiting to offer you a colorful welcome back!Best,

8/10 Good

Amanda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really fun place. Great vibes. Cool people. Loved the pool, the hammocks, the ping pong in the lobby, the beautiful landscaping. Friendly staff. The cantina was cool. All great. HOWEVER. The hallways and rooms are truly gross. Smells like an old YMCA. Our curtains actually had dried blood on them. Our room was like an ancient Best Western someone painted over in purple and pink. Not updated at all, and more importantly, dirty. You don’t even want to go barefoot in your room, it’s bad. Fun place to meet people. Not clean.
Stayed 2 nights in May 2024
Response from The Saguaro on 7 May 2024
Dear GuestI'm so sorry see that you have a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike. Feel free to contact management directly to the hotel to further discuss the details of your recent stay.

6/10 Okay

Jacqueline

Liked: Staff & service
Disliked: Cleanliness
Very cute. Needs a little TLC.
Stayed 3 nights in May 2024
Response from The Saguaro on 7 May 2024
Dear GuestI'm so sorry see that you have a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.

2/10 Terrible

Ken

Stayed 1 night in Apr 2024

8/10 Good

jason

Stayed 1 night in Apr 2024

6/10 Okay

Averie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 2 nights in Apr 2024
Response from Alejandro on 4 May 2024
Hi Averie,Thank you for taking the time to leave a review. We're glad that you enjoyed your stay with us and our staff. Be sure to come back and visit us again real soon!

10/10 Excellent

Aleksandar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area is fantastic. Good vibes at the hotel.
Stayed 2 nights in Apr 2024
Response from The Saguaro on 3 May 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Saguaro on 3 May 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

10/10 Excellent

Helena

Stayed 3 nights in Apr 2024

10/10 Excellent

Rachel, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, cute, quiet and quick trip
Stayed 1 night in Apr 2024
Response from Alejandro on 28 Apr 2024
Hi Rachel,Thank you for taking the time to leave a review. We're so glad you enjoyed your stay with us during your quick trip. Be sure to visit us again real soon!

10/10 Excellent

Marlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alejandro on 28 Apr 2024
Hi Marlin, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

4/10 Poor

Dawnette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 stars
Stayed 1 night in Apr 2024
Response from Alejandro on 26 Apr 2024
Hi Dawnette, Thank you so much for taking the time to provide us with such valuable feedback. I understand that you have had a less than favorable stay. I'd like to be the first to personally extend my sincerest apologies. We here at the Saguaro Palm Springs, want all of our guests to leave here with lasting memories. I would like to invite you to contact me here at the hotel to further discuss your recent stay. I want you to know that we value your comments and will make every possible attempt to better your experiences.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe and party atmosphere.
Stayed 3 nights in Apr 2024
Response from Alejandro on 28 Apr 2024
Hi Brian!Thank you so much for taking the time to leave us a review. We're so excited that you enjoyed your stay with us here at Saguaro. Be sure to come back and visit us again real soon!

10/10 Excellent

Kailee

Stayed 1 night in Apr 2024
Response from The Saguaro on 10 May 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon. Cheers!

10/10 Excellent

Norvan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively, young, party atmosphere. Friendly staff. Great restaurant and bar on property.
Stayed 1 night in Apr 2024
Response from Alejandro on 28 Apr 2024
Hi Norvan,Thank you for taking the time to leave a review. We're excited to hear that you enjoyed the atmosphere, bar, and restaurant and overall that you enjoyed your stay with us here at Saguaro Palm Springs. Be sure to come back and visit us again real soon!

8/10 Good

Jordyn

Stayed 2 nights in Apr 2024
Response from The Saguaro on 7 May 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

10/10 Excellent

Alfredo

Lovely staff and beautiful property. We def will be back.
Stayed 1 night in Apr 2024
Response from Alejandro on 28 Apr 2024
Hi Alfredo, Thank you for taking the time to leave a review. We're so excited to hear that you enjoyed your stay with us here at Saguaro Palm Springs. We'll be here waiting to give you another warm and colorful welcome back!

8/10 Good

Dan

Stayed 3 nights in Apr 2024
Response from The Saguaro on 7 May 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alejandro on 28 Apr 2024
Hi Farrah, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Claudette

Older building but rooms were clean
Stayed 3 nights in Apr 2024
Response from Alejandro on 28 Apr 2024
Hi Claudette, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this property; they upgraded my room upon check-in and the room was clean. There were pool parties daily and the front desk said they would be loud as a warning. However, I never noticed anything overly loud and enjoyed the pool view. My only negative is that there are no food/beverage options available after the restaurant closes. We wanted to pick up a Diet Coke for the room on the way back from being out and that wasn’t possible. The hotel would benefit from selling concessions etc from the desk. Overall, everything was great.
Stayed 3 nights in Apr 2024
Response from Alejandro on 28 Apr 2024
Hi Josh,Thank you for taking the time to write a review. We're so excited to hear that you enjoyed your stay with us here at Saguaro Palm Springs. While we do have minbars in the rooms, we understand that a concession section in the lobby may be more convenient for our guests. Great news though, this has come up and we are currently researching options to hopefully add it in the near future. Thank you once again for taking the time to leave a review, be sure to visit us again real soon!

4/10 Poor

Tamara

Travelled with group
Disliked: Amenities, property conditions & facilities
The property is very old and dated. The walls were dirty. I was very disappointed for the price that I was charged. If I could have left without a penalty, I would have.
Stayed 2 nights in Apr 2024
Response from Alejandro on 19 Apr 2024
Hi Tamara,Thank you for taking the time to write a review, we appreciate all feedback. We are sorry to hear that your stay was not to your expectations. We strive to provide the best possible experience for our guests, and it seems we do not accomplish this for you during your stay. I will make sure to pass along your comments to our team so they can discuss and act. If you have any questions, please feel free to reach out to one of the front desk managers on property. Best,

10/10 Excellent

Collin

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from The Saguaro Palm Springs on 12 Apr 2024
Thank you for your feedback!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel! Definitely will go back.
Stayed 1 night in Apr 2024
Response from The Saguaro Palm Springs on 12 Apr 2024
Thank you for your feedback!

8/10 Good

Paola

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Saguaro Palm Springs on 12 Apr 2024
Thank you for your feedback!

6/10 Okay

Dwight

Travelled with family
Both inside and outside could be cleaner. Noisy most nights of our stay.
Stayed 4 nights in Apr 2024
Response from Alejandro on 19 Apr 2024
Hi Dwight,Thank you for taking the time to write a review, we really appreciate the feedback. We will make sure to pass along your comments to our Director of Housekeeping, so they are made aware. We hope to give you a colorful welcome back real soon!Best,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Saguaro Palm Springs on 12 Apr 2024
Thank you for your feedback!

10/10 Excellent

Twyla

Liked: Cleanliness, property conditions & facilities
Every one was friendly.
Stayed 1 night in Apr 2024
Response from The Saguaro Palm Springs on 12 Apr 2024
Thank you for your feedback!

8/10 Good

Robert

Stayed 1 night in Mar 2024
Response from Alejandro on 28 Apr 2024
Hi Robert, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate parking. Fun atmosphere. Colorful. Not too busy (Monday -Wednesday). Lawn activities for guests (Cornhole and bocce ball). Music playing at pool area. Quality room service food ordered from in house restaurant. Feedback: in room carpet should be updated
Stayed 2 nights in Mar 2024
Response from Alejandro on 19 Apr 2024
Thank you so much for taking the time to write this review. We are pleased to hear that you enjoyed your stay with us and hope to give you a colorful welcome back real soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alejandro on 31 Mar 2024
Hi Angela, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Alejandro on 31 Mar 2024
Hi Bruce! We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Alejandro on 31 Mar 2024
HI Romina! Thank you for taking the time to write a review. We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

andres

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from The Saguaro on 29 Mar 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Palm Springs vibes. Great pool and hot tubs. Nice clean rooms and comfortable beds. A great stay.
Stayed 1 night in Mar 2024
Response from Alejandro on 27 Mar 2024
Hi Gregory, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Brad

Travelled with family, Travelled with family and small children
Good, food, fun pool for party.
Stayed 2 nights in Mar 2024
Response from Alejandro on 27 Mar 2024
Hi Brad, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and vibrant. Staff were so nice and restaurant/pool were great.
Stayed 3 nights in Mar 2024
Response from The Saguaro Palm Springs on 23 Mar 2024
Thank you for your feedback!

10/10 Excellent

Geoffrey

Stayed 3 nights in Mar 2024
Response from The Saguaro Palm Springs on 12 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jovita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Rooms are spacious. Restaurant food and drinks delicious! Overall, great hotel and I will come back soon!
Stayed 2 nights in Mar 2024
Response from The Saguaro Palm Springs on 23 Mar 2024
Thank you for your feedback!

8/10 Good

bradley, Seattle

Travelled with partner
Liked: Cleanliness
Great pool area with two hot tubs. Electronic Lounge music staring at 9am. Drag brunch unavailable as sold out early. Bar was closed most days & nights. Bed only made once in 4 day stay.
Stayed 4 nights in Mar 2024
Response from The Saguaro on 29 Mar 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

6/10 Okay

corey

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needs an update ASAP
Stayed 4 nights in Mar 2024
Response from The Saguaro on 17 Mar 2024
Dear GuestI'm so sorry to see that you have had a less than favorable experience. We here at The Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike. Feel free to contact management to further discuss of your recent stay.