The property was clean but the room was very small and missing some basic appliance like, small fridge, water, Iron,kittle etc.
Staff at the reception weren’t very helpful, especially when we’ve asked them to assist us on how to get to airport due to all the roads and station closure because of the strike, I was expecting staff to have more knowledge and information ready to hand in this type of situations, I would also like to mention how we were met and great which wasn’t very professional, we were even asked to take a sit, and when we’ve left the room on our first day, staff at the reception shouted at us and requested the room keys back as the keys must stay at the reception and we weren’t aloud to take out the hotel, this was unusual for us but we are happy to follow the hotel procedures it’s just the way it was delivered.
Thank you and hope this would be passed on.