4/10 Poor
Charlee
26 Apr 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I would recommend this place except for an issue that occurred that quite frankly made me feel unsafe, was inexcusable and a bad customer experience. On the morning of my checkout I went to buy train tickets. I was only gone for about 40 minutes and when I returned I still had over an hour until check out. I went up to my room to find two strange men in there. Apparently they were maintenance men, but as a female solo traveler this was a rather scary experience, considering I had my jewelry and laundry out and ready to be packed. When I went to ask the front desk about it they acted like I was being crazy for being upset that there were strangers in my room. This maintenance could have waited an hour for me to check out of the room, or they could have let me know that they needed access to the room when I spoke with the front desk staff and hour earlier. I hate to give this place a bad review because everything else was wonderful. But rude front desk, and safety and security issues ruined this experience for me.