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Reviews of Kerala House

2.5 out of 5
Kerala House
Lake Road, Peerumade, Kerala

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Prem Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, comfortable stay
Comfortable location in the vicinity of tourist attractions, cozy homestay, owners were very polite and readily helpful, they always greeted with a polite face and very customer friendly. Rooms were clean and comfortable, not many amenities provided (low pricing so understood), WiFi was decent in the room we stayed. Overall felt at home.
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to Periyar national Park.host was amazing nothing too much trouble
Stayed 2 nights in Jan 2019
Response from Shibu on 30 Jan 2019
Dear Sir, Thanks for your valuable feed back, Thanks for staying with Us

4/10 Poor

Rajeshkumar

Disliked: Staff & service, room comfort
Completely Unhappy with Owner’s attitude & facilit
Had very bad experience with annoying uncomfort and irresponsible attitude of the owner Shibu. We booked two rooms with balcony for four of us for a night. It was raining when we reached in evening so after dinner we went to bed. Suddenly we woke up around 12 midnight as it was very hot since AC and lights were off. Assuming power failure, waited for its return but alas it did not till morning 6 am, ultimately spent the night in complete darkness without AC or Fan. In morning when complained to Shibu why there was no light whole night when all other neighbouring home stays had it? Then he said that he had switched off the main supply from ground floor. We asked why? We said how can he do it leaving his guests without electricity whole night? He replied, “it’s always our practice to switch off lights after 11-11.30 in the night.” We said it’s a basic facility of comfort and power supply every guest expects, to which he said, this is home stay not a hotel so we can’t expect such services. We were very upset with his response and such a careless attitude toward guests. Hence we asked to refund the charges in absence of such facility, to which he rrefused raising his voice.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and beautiful view
I recommend this hotel, very clean and the position is perfect for visiting the park.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Value for money, very humble and helpful staff above all excellent location
Response from Shibu on 4 Mar 2017
Dear Sir, Greetings from Kerala House ! It's a pleasure to know that you have enjoyed your stay with us. We would like to thank you for your valuable feedback about our hotel. We are Looking forward to welcome you back.. Have a great day !

8/10 Good

mascha

Liked: Cleanliness, staff & service, room comfort
Centraal en toch rustig met mooi uitzicht
Rustig gelegen met prachtig uitzicht over het achterliggende natuurgebied. Geweldige service en erg vriendelijke eb behulpzame familie.
Response from General Manager on 4 Mar 2017
Geachte heer, De groeten ! Het is een genot om te weten dat u uw verblijf bij ons hebben genoten. Graag willen wij u bedanken voor uw waardevolle feedback over ons hotel. We kijken ernaar uit om u weer van harte welkom .. Een fijne dag verder !.

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien placé et propre
Accueil très chaleureux
Response from General Manager on 4 Mar 2017
Cher Monsieur, Salutations! C'est un plaisir de savoir que vous avez apprécié votre séjour chez nous. Nous tenons à vous remercier pour vos précieux commentaires sur notre hôtel. Nous avons passé un bon moment. Bonne journée !