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Reviews of Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel

2.5 out of 5
Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel
3101 West Cabot Boulevard, Langhorne, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 1003 reviews" "
Rating 8 - Good. 304 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 66 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

RHONDA, Levittown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024

10/10 Excellent

RHONDA, Levittown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Comfortable and clean room!
Stayed 2 nights in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is professional and extremely friendly. The breakfast food is delicious and the hotel is convenient and clean. Would definitely stay there again.
Stayed 8 nights in Apr 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and courteous. Breakfast was awesome and coffee bar available 24/7 was the best. My only complaint was the other guests who came in at very late hours slamming their room doors. It sounds as if they were opening and slamming my door.
Stayed 2 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk gentleman was wonderful and curious and very sweet.
Stayed 2 nights in Apr 2024

8/10 Good

Raymond

Stayed 2 nights in Apr 2024

10/10 Excellent

Jocelyn, Edison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the value!!
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 20 Apr 2024
Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again. Best Regards,

8/10 Good

Jeevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean rooms, good breakfast, nice ambience overall. Only issue is its near highway so cant walk around to nearby restaurants.
Stayed 2 nights in Apr 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 20 Apr 2024
On behalf of Holiday Inn Express, Thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was extremely courteous
Stayed 2 nights in Apr 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 20 Apr 2024
On behalf of Holiday Inn Express, Thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

Nattie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 20 Apr 2024
On behalf of Holiday Inn Express, Thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

RHONDA, Levittown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 20 Apr 2024
On behalf of Holiday Inn Express, Thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

8/10 Good

Bruce, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my experience with this location was good. The staff were professional and pleasant throughout our time there. My only complaint is the HVAC in my room (418) was out dated. The thermostat was old, I mean really old, where it looked like it could have been in a home in the 1970's. When the blower came on it was really, really loud. Other than that it did it's job.
Stayed 2 nights in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 30 Mar 2024
Dear Bruce,Thank you for taking the time to share your experience with us. We're glad to hear that overall, your stay at our location was good and that you found our staff to be professional and pleasant.We apologize for any inconvenience caused by the outdated HVAC system in your room. Your feedback is valuable to us, and we will address this issue with our maintenance team to ensure that such issues are resolved promptly.We appreciate your understanding and hope to welcome you back for an even better experience in the future.Best regards,

4/10 Poor

Jovella, Philadelphia

Stayed 3 nights in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 20 Apr 2024
Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again. Best Regards,

10/10 Excellent

sibin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 30 Mar 2024
Dear Sibin,On behalf of Holiday Inn Express, thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
They were friendly and nice and one of the best breakfasts that was available for me
Stayed 3 nights in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 30 Mar 2024
Dear Mathew,On behalf of Holiday Inn Express, Thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

2/10 Terrible

Levi

Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 20 Apr 2024
Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again. Best Regards,

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the front desk, the worker was so nice checking us in and out. She was easy to talk to and I’m actually very shy but she was very welcoming. Not so bad for my 1st time checking in Holiday inn, thank you :)
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 30 Mar 2024
Dear Evelyn,Thank you for sharing a review of your recent experience. Our team here at Holiday inn express is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Warm Regards,

2/10 Terrible

Ramon

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 22 Mar 2024
Dear Guest,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Glaciene

Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 20 Apr 2024
On behalf of Holiday Inn Express, Thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish breakfast was earlier. We had to leave without eating breakfast. Everything else was perfect
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 13 Mar 2024
Dear Ana,Thank you for your feedback and positive rating! We're delighted to hear that you had a perfect stay at Holiday Inn Express, Langhorne. We understand your desire for an earlier breakfast, and while we aim to accommodate our guests' needs, we do apologize for any inconvenience caused by the timing. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Best regards,

10/10 Excellent

Gretchen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff! Clean room! Overall great experience.
Stayed 1 night in Mar 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 13 Mar 2024
Dear Gretchen,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Warm Regards,

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dhruv on 4 Mar 2024
Dear Myriam,Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at our Hotel. We’d be happy to serve you again with the same awesomeness next time you visit in Holiday Inn Express at Langhorne.

10/10 Excellent

Robert, Newville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Highly recommend.
Stayed 1 night in Mar 2024
Response from Dhruv on 4 Mar 2024
Dear Myriam,Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at our Hotel. We’d be happy to serve you again with the same awesomeness next time you visit in Holiday Inn Express at Langhorne.

8/10 Good

Paul, Erie

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good value for the price
Stayed 1 night in Mar 2024
Response from Dhruv on 3 Mar 2024
Dear Paul,We're pleased to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we strive to offer exceptional value to all our guests. Thank you for your review, and we hope to welcome you back soon.Best regards,

8/10 Good

Brad

Business traveller
Liked: Cleanliness, property conditions & facilities
great place to stay for business.
Stayed 1 night in Feb 2024
Response from Dhruv on 3 Mar 2024
Dear Brad,Thank you for your feedback! We're delighted to hear that you found our hotel to be a great place to stay for business. Your satisfaction is our priority, and we're glad we could meet your needs. If there's anything else we can do to improve your experience next time, please let us know. We look forward to hosting you again soon!Warm regards,

6/10 Okay

Yvonne

Travelled with family
Cannot complain about the accommodation, it was of a very high standard . I qould like to say that I am totally disappointed about the $100.00 security deposit they added to my credit to be returned after 5-7 buisness days . This is a classic example of a selective hidden fees that I am certain was not applied to all the guest who checked in that evening.
Stayed 1 night in Feb 2024
Response from Dhruv on 27 Feb 2024
Dear Guest,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very pleasant and helpful. Greatly appreciated.
Stayed 1 night in Feb 2024
Response from Dhruv on 27 Feb 2024
Dear Donald,Thank you for the wonderful feedback! We're thrilled to hear that you found our staff pleasant and helpful during your stay. Providing excellent service is our priority, and we're delighted that we could make your experience enjoyable. We look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Filiberto

Stayed 2 nights in Feb 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 30 Mar 2024
Dear Filiberto,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Olivia

Travelled with family, Business traveller
Liked: Amenities
Good customer service and breakfast!
Stayed 3 nights in Feb 2024
Response from Dhruv on 27 Feb 2024
Dear Olivia,Thank you for the fantastic review! We're thrilled to hear that you enjoyed our customer service and breakfast offerings. Providing a great experience for our guests is what we strive for, and we're delighted that we succeeded during your stay. We can't wait to have you back for another wonderful experience!Warm regards,

6/10 Okay

Cezara

Liked: Cleanliness, staff & service
Not enough parking for guests
Stayed 1 night in Feb 2024
Response from Dhruv on 27 Feb 2024
Dear Cezara,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding parking availability. Your comments are valuable, and we'll look into ways to improve it. We appreciate your understanding and hope to have the chance to welcome you back for a more enjoyable stay.Best regards,

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything everything was made perfect that I would enjoy my stay
Stayed 2 nights in Feb 2024
Response from Dhruv on 27 Feb 2024
Dear Andre,On behalf of Holiday Inn Express, thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

10/10 Excellent

Crisie

Stayed 1 night in Feb 2024
Response from Dhruv on 27 Feb 2024
Dear Crisie,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - very clean, comfortable, low priced
Exceptionally clean; beds very comfortable, quiet, staff pleasant and helpful, nice selection for free breakfast; will stay here again
Stayed 1 night in Feb 2024
Response from Dhruv on 27 Feb 2024
Dear Guest,Greetings, thank you so much for your positive review. It is important to hear every complaint but it is refreshing to know when we have provided exactly what our guest expect. Our Holiday Inn Express family hope to see you and your family again really soon the next time you’re in Langhorne PA.Sincerely,

4/10 Poor

alejandra

Business traveller
Liked: Staff & service
Toilet was not working in my room as soon as I got there but they had no problem giving me a new room
Stayed 1 night in Feb 2024
Response from Dhruv on 27 Feb 2024
Dear Guest,Thank you for choosing our hotel. The information you provided does not meet our level of expectations for that I sincerely apologize. I have distributed your response to the proper departments to make sure these types of issues are isolated. I hope you this does not prevent you from staying at our hotel in the future. Thank you again for staying and we will see you next time.Kind Regards,

10/10 Excellent

Peggy

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dhruv on 27 Feb 2024
Dear Peggy,On behalf of Holiday Inn Express , thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,

6/10 Okay

Allison

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dhruv on 27 Feb 2024
Dear Allison,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the front desk was very friendly and easy to work with.
Stayed 2 nights in Feb 2024
Response from Dhruv on 27 Feb 2024
Hi Ashley,Thanks for your feedback! We're happy to hear that you found our front desk staff friendly and helpful. We appreciate your review and hope to welcome you back soon for an even better experience.Best regards,

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dhruv on 27 Feb 2024
Dear Arthur,Thank you for the perfect rating! We're thrilled you had such a great experience with us. If there's anything else we can do to make your next stay even better, just let us know. We can't wait to welcome you back!Best regards,

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dhruv on 27 Feb 2024
Dear Arthur,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dhruv on 27 Feb 2024
Dear Arthur,Thank you for the perfect rating! We're thrilled you had such a great experience with us. If there's anything else we can do to make your next stay even better, just let us know. We can't wait to welcome you back!Best regards,

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dhruv on 27 Feb 2024
Dear george,Thank you for the perfect rating! We're thrilled you had such a great experience with us. If there's anything else we can do to make your next stay even better, just let us know. We can't wait to welcome you back!Best regards,

10/10 Excellent

Sulyman

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking and quiet.
Stayed 1 night in Jan 2024
Response from Dhruv on 27 Feb 2024
Dear Sulyman,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

8/10 Good

Robin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet.
Stayed 1 night in Jan 2024
Response from Dhruv on 27 Feb 2024
Dear Robin,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dhruv on 27 Feb 2024
Dear George,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

8/10 Good

Joe

Stayed 1 night in Jan 2024
Response from Dhruv, Holiday Inn Express, Langhorne Team on 30 Mar 2024
Dear Joe,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

6/10 Okay

Marie

Stayed 2 nights in Aug 2023
Response from Dhruv on 27 Feb 2024
Dear Guest,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

6/10 Okay

Ana

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Dhruv on 27 Feb 2024
Dear Ana,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

8/10 Good

William

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Not a bad spot, friendly people
Stayed 2 nights in Jan 2024
Response from Dhruv on 27 Feb 2024
Dear William,Thank you for taking the time to leave a review of our Hotel. We look forward to having you and your family stay with us again and again.Best Regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dhruv on 27 Feb 2024
Dear Stephen,On behalf of Holiday Inn Express, thank you for taking the time to leave a review of our hotel. We look forward to seeing you again the next time life travels return you to our city. Best Regards,