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Reviews of Philadelphia Suites-Extended Stay

3 out of 5
Philadelphia Suites-Extended Stay
4630 Island Ave, Philadelphia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 135 out of 272 reviews" "
Rating 8 - Good. 62 out of 272 reviews" "
Rating 6 - Okay. 33 out of 272 reviews" "
Rating 4 - Poor. 17 out of 272 reviews" "
Rating 2 - Terrible. 25 out of 272 reviews" "

8.0/10

Cleanliness

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

dongsuk

Disliked: Amenities, property conditions & facilities
Not clean. Phones were not working. Charge for parking. Definitely not coming back!
Stayed 1 night in May 2024

8/10 Good

Julia

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Free Breakfast offering was skimpy.
Stayed 2 nights in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 23 May 2024
Dear Julia,We apologize for any disappointment with our breakfast offering. We constantly strive to provide a satisfying experience for our guests and will review our breakfast options to ensure they meet expectations. Your feedback is invaluable in helping us improve. We hope you will consider staying with us again in the future and giving us another opportunity to exceed your expectations. Thank you for sharing your thoughts.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Eduard

Business traveller
Liked: Cleanliness, property conditions & facilities
Spacious and comfortable at a great rate.
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 23 May 2024
Dear Eduard,We're thrilled to hear you found our accommodations spacious and comfortable during your stay. Providing a great rate alongside a comfortable experience is our aim. Your satisfaction motivates us to maintain high standards of hospitality. We look forward to welcoming you back soon for another enjoyable stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 Okay

Sungheum

average
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 22 May 2024
Dear Sungheum,We appreciate your feedback and value your perspective. At our hotel, we continually strive to enhance our guests' experience. Your input helps us identify areas for improvement. We'd love to learn more about your stay to address any concerns you may have had and ensure future visits exceed your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for a more satisfying experience.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Xiaodong

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good.
Stayed 3 nights in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 22 May 2024
Dear Xiaodong,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. At our hotel, we strive to provide exceptional service and comfortable accommodations to all our guests. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back for another enjoyable stay in the future!Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 Good

kristin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The 2 bedroom suite room was huge. Plenty of space for 4 people! The breakfast was not very good and the fitness room had just 2 treadmills. But the beds were super comfortable. Looked like a lot of work was being done on the property but once inside the room very nice and clean. Excellent value if you are looking for bed and bathroom.
Stayed 3 nights in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 22 May 2024
Dear kristin,Thank you for your feedback. We're delighted you found the 2-bedroom suite spacious and the beds comfortable. We apologize for any inconvenience caused by the breakfast and fitness room limitations. We're continuously working to enhance our facilities, and your comments are invaluable in this process. It's great to hear that you appreciated the cleanliness and value of our rooms. We hope to welcome you back soon and provide an even better experience.Thank You,Philadelphia Suites Extended Stay Hotel Management

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While the room/suite is spacious, most of the furniture, furnsihing are either broken, chipped or outdated. Door to the bathroom is chipped with peeled paint. Floor in the kitchen area feels sticky. The drain in the sink smells. The phone in the room is not working. Front desk staff is not very friendly.
Stayed 3 nights in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 22 May 2024
Dear Maria,We sincerely apologize for the inconvenience you experienced during your stay. We are committed to addressing the issues you raised promptly. Our team is working diligently to renovate and update our rooms to ensure a comfortable experience for all our guests. We appreciate your feedback and will use it to improve our services. Please allow us another opportunity to exceed your expectations in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Julissa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Not too shabby
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 22 May 2024
Dear Julissa,We appreciate your feedback and are pleased to hear that you found your stay satisfactory. If there are any specific aspects you enjoyed or areas where we could improve, we'd love to know. Our aim is to continuously enhance our guests' experiences. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

4/10 Poor

Atul, san ramon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Work in progress, desk but no chair, fan wires hanging from roof but no fan, double door to a room more than two inch above floor and more than a inch gap between doors making the door privacy useless, no intercom in unit, Seems like partially ready property. Bad idea for establishing brand. Rented it because it had two separated bedrooms, this trip now its too late to change things but will avoid in future.
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 21 May 2024
Dear Atul,We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we are actively addressing the issues you've highlighted to ensure a more comfortable and seamless experience for our guests. Your feedback is invaluable in our ongoing efforts to improve, and we hope to have the opportunity to exceed your expectations on future visits. Thank you for bringing these concerns to our attention.Thank You,Philadelphia Suites Extended Stay Hotel Management

4/10 Poor

Atul, san ramon

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Its a work in progress property.
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 21 May 2024
Dear Atul,We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we are actively addressing the issues you've highlighted to ensure a more comfortable and seamless experience for our guests. Your feedback is invaluable in our ongoing efforts to improve, and we hope to have the opportunity to exceed your expectations on future visits. Thank you for bringing these concerns to our attention.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Mutiara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Near the airport, huge rooms and living rooms
Stayed 2 nights in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 21 May 2024
Dear Mutiara,We're delighted to hear you enjoyed our spacious rooms and convenient location near the airport! Providing ample space for relaxation is a priority for us. We hope you had a comfortable stay and were able to make the most of our amenities. Your feedback is invaluable, and we look forward to welcoming you back for another excellent experience in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in, they charged me a damage fee upfront and charged me a daily parking fee. Got the room key, hotel wasn't clean, had a fold out sofa bed that looked like it had been rescued from the dump, terrible to sleep on. They didnt give us sheets, pillows or blankets, tried to call the office and the phone didn't work, called from my phone, told us to come to the office to get bedding. There were cigarette burns on some of the wood surfaces. Not a place i would recommend.
Stayed 3 nights in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 21 May 2024
Dear Samantha,We sincerely apologize for your disappointing experience. The damage fee and parking charges are standard policies, but we regret any inconvenience caused. We're sorry to hear about the cleanliness issues and the condition of the sofa bed. This falls short of our standards, and we'll address it immediately. Your feedback about the phone and bedding will be shared with our team for prompt action. We take guest comfort seriously and strive to provide a pleasant stay for all. We hope you'll reconsider and give us another chance to exceed your expectations in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 Good

Susan, Nevada

Travelled with family
Liked: Cleanliness
The room was spacious & the bed was clean & comfortable. The front desk clerk was not friendly.
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 21 May 2024
Dear Susan,We're delighted to hear you found our spacious rooms and comfortable beds to your liking. However, we apologize for any disappointment caused by the demeanor of our front desk clerk. Guest satisfaction is paramount to us, and we'll address this promptly to ensure a warm and welcoming experience for all our guests. We appreciate your feedback and hope to welcome you back for an improved stay in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

2/10 Terrible

Arthur

Disliked: Cleanliness, property conditions & facilities
Steal ten dollars from you for “parking”. Then your room will smell like cigarettes and depression.
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 21 May 2024
Dear Arthur,We're deeply sorry for the negative experience you had during your stay. We value transparency and apologize for any inconvenience regarding parking fees. Our team works diligently to maintain clean and comfortable rooms, and we regret that we fell short of your expectations. We take guest feedback seriously and will address the issues raised to ensure a better experience for future guests. Please reach out to our management team directly so we can make things right for you.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 17 May 2024
Dear Sara,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful place
Stayed 1 night in Feb 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 14 May 2024
Dear Charlene,We're thrilled you found our hotel beautiful! Our team works diligently to create a welcoming atmosphere for our guests. Your satisfaction is our priority, and we're delighted to have met your expectations. Should you need anything during your stay, please don't hesitate to reach out to our staff. We look forward to hosting you again soon!Thank You,Philadelphia Suites Extended Stay Hotel Management

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, bedspread had a dead bug on it, the other bed had stains. There were 2 bullet holes in bedroom and bathroom wall. Looks like the door had been kicked in and repaired poorly. Room smelled to cigarettes. Bag covering the smoke alarm.
Stayed 2 nights in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 14 May 2024
Dear Debbie,We sincerely apologize for the disappointing experience you encountered during your stay. Please rest assured that cleanliness and guest comfort are our top priorities, and we are investigating this matter thoroughly to ensure it does not happen again. We appreciate your feedback and will take immediate action to address the issues raised. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Dayton

Liked: Cleanliness, property conditions & facilities
People was very nice and friendly and parking was great
Stayed 2 nights in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 14 May 2024
Dear Dayton,We're thrilled you enjoyed your stay with us! Our team takes pride in providing exceptional service, and we're delighted to hear that our staff made a positive impression. Additionally, we're pleased that you found our parking accommodations to be convenient. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience!Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 Okay

Reya

Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 14 May 2024
Dear Reya,Thank you for leaving us a rating of your stay with us at Philadelphia Suites Extended Stay Hotel. We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not the greatest area of Philly.
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 13 May 2024
Dear James,We understand concerns about the location. While we can't change the neighborhood, we prioritize guest safety and comfort with robust security measures. Our staff are trained to provide local insights and recommendations for a positive experience. Despite the area, our hotel offers a peaceful retreat with attentive service and modern amenities. We hope you'll give us the opportunity to exceed your expectations during your stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 13 May 2024
Dear Linda,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 Okay

Mulugeta

Business traveller
Liked: Property conditions & facilities
The windows are not safe the office is far from the main entrance
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 10 May 2024
Dear Mulugeta,We appreciate your feedback regarding the windows and office location. Ensuring guest safety is paramount, and we will promptly address any concerns with our windows to enhance security. Additionally, we'll consider adjustments to improve convenience, possibly relocating the office closer to the main entrance for easier access. Your insights are invaluable in our ongoing efforts to enhance guest experience. Thank you for bringing these matters to our attention, and we look forward to welcoming you back for an improved stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Sarah

Travelled with family
Clean
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 10 May 2024
Dear Sarah,Thank you for recognizing our commitment to cleanliness! We prioritize maintaining pristine accommodations for our guests. Our dedicated team works tirelessly to ensure every corner is spotless, providing a comfortable and hygienic environment. Your satisfaction is our utmost priority, and we're thrilled to hear that our efforts have made your stay enjoyable. We look forward to welcoming you back for another exceptional experience.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 Good

Lori, Monument

Liked: Amenities
There are lots of signs everywhere about restrictions and and a disclaimer you have to sign about smoking, I understood why when I walked into my room and smelled that faint skunky smoke smell. The staff immediately sprayed and it the smell was gone, but it seems that enough guests smoke there to make it enough of an issue to sign a paper about. Everything was spotlessly clean and very quiet, a nice place. Close to the airport, nice staff!!!
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 10 May 2024
Dear Lori,We sincerely apologize for any inconvenience caused by the lingering smoke smell. Our team works diligently to maintain a smoke-free environment, and we appreciate your understanding. We're delighted to hear that you found our facilities clean, quiet, and conveniently located. Your satisfaction is our top priority, and we'll continue to strive for excellence in guest experience. Thank you for your feedback, and we hope to welcome you back for an even more enjoyable stay in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked that the place where the hotel is located was quite quiet.
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 10 May 2024
Dear Carlos,We're thrilled to hear you enjoyed the tranquil ambiance of our hotel's location. Providing a peaceful retreat is a priority for us, ensuring our guests can relax and unwind during their stay. We appreciate your feedback and hope to welcome you back for another serene experience soon.Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 Okay

Wendy

Travelled with family
Disliked: Cleanliness, amenities
We had to request several things that should have automatically provided- bedding for the pull out couch, clean towels. The place is undergoing remodling which is taking up numerous parking places so we had to park pretty far away and still had to pay a $20 parking fee. The refrigerator rattled the entire time, the toilet was clogged, the phone didn’t work and there was no elevator. On the positive side our suite was reasonably priced, the staff helpful and the breakfast very nice.
Stayed 2 nights in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 9 May 2024
Dear Wendy,We sincerely apologize for the inconveniences you experienced during your stay. We strive to provide a seamless experience for our guests and regret that we fell short in several areas. Please know that we are actively working to address the issues you mentioned, including improving our parking situation and resolving maintenance concerns. We appreciate your positive feedback regarding our pricing, helpful staff, and breakfast offerings. Your comments are invaluable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 Good

Leslie

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 10 May 2024
Dear Leslie,Thank you for staying with us when you visited Philadelphia Suites Extended Stay Hotel. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Philadelphia Suites Extended Stay Hotel!Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Joye

Gentlemen at the desk was pleasant
Stayed 1 night in May 2024
Response from Front Desk on 6 May 2024
Dear Joye, Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel. Our staff strives to deliver exceptional service, and we're delighted to hear they met your expectations. We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel. Again, we are so glad you enjoyed your stay, and we would love to host you again. Thank You, Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Donald

Stayed 1 night in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 8 May 2024
Dear Donald,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Natiya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice spacious room. Several things close by. Easy checkin.
Stayed 2 nights in May 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 14 May 2024
Dear Natiya,We're thrilled to hear you enjoyed our spacious rooms and convenient location! Providing a seamless check-in experience is always our priority. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay soon.Thank You,Philadelphia Suites Extended Stay Hotel Management

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, amenities
Before I booked our stay here I was insured there would be a crib for the baby. When I arrived they told me they don't have that so it was really difficult being able to get the baby to go to sleep without her being in a crib. It made her trip a lot harder. Also when I arrived I arrived at the check in time and my room wasn't ready. Which is fine I had some errands to run anyway. But when I returned 2 hours later they said they gave my room away because I wasn't here when it was ready. And I was like are you kidding me I paid for it I want a room now. And then they asked her an additional $50 deposit after I already paid for the room. If there was any issues they could have just charged it to the credit card I booked the room with. Besides that the staff was kind of nice except for the guy doing at the front when I asked for an extra blanket he came to the room and threw it at me. And they're lucky that I'm not giving them one star. Absolutely will not stay here again
Response from Philadelphia Suites Extended Stay Hotel Management on 6 May 2024
Dear Jessica,We sincerely apologize for the inconveniences you experienced during your stay. We deeply regret the miscommunication regarding the crib and the delay in room readiness. Your feedback is invaluable, and we will address these issues promptly to ensure they do not recur. Regarding the additional deposit, we understand your frustration and will review our policies for clarity and convenience. We appreciate your recognition of our staff's efforts and will use your comments to improve our service standards. We hope you reconsider and give us another chance to provide you with a seamless and enjoyable stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 Good

Ramrattie

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Front Desk on 6 May 2024
Dear Ramrattie, Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Thank You, Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

T'Shey

Stayed 2 nights in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 23 May 2024
Dear T'Shey,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel. We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel Management

2/10 Terrible

Todd

Disliked: Cleanliness, amenities, property conditions & facilities
I'll never book there again...
Stayed 2 nights in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 3 May 2024
Dear Todd,We're truly sorry to hear about your experience. Your satisfaction is our priority, and we regret that we fell short of your expectations. We're committed to addressing any concerns you may have and ensuring a seamless stay in the future. Please reach out to our management team so we can understand your specific issues and work towards a resolution. Your feedback is invaluable to us, and we hope for the opportunity to regain your trust and provide you with the exceptional service you deserve.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 30 Apr 2024
Dear Robert,We're thrilled to hear that you enjoyed your stay with us! Providing a pleasant experience is our top priority, and we're glad to know we met your expectations. Should you have any specific feedback or suggestions for improvement, we'd love to hear from you to ensure we continue delivering exceptional service. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future!Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was very clean, property was nice. The bed was extremely uncomfortable and small. Pillows are as flat as a pancake.
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 30 Apr 2024
Dear Kimberly,We appreciate your feedback and are glad you found our property clean and pleasant. We apologize for any discomfort you experienced with the bed and pillows; please know that we take your comments seriously and will address these issues promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Robert

Liked: Amenities, property conditions & facilities
Very nice rooms close to everything
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 30 Apr 2024
Dear Robert,We're delighted you enjoyed your stay with us! Our prime location ensures easy access to nearby attractions. Our commitment to excellence extends to our well-appointed rooms, designed to provide comfort and convenience throughout your visit. We appreciate your positive feedback and hope to welcome you back for another exceptional experience soon!Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 Good

John

Business traveller
Liked: Cleanliness
Property is under renovation. The renovated areas are great. The areas under renovation make the rest of the property present a little rough. They probably could do better to hang curtains to hide some of the construction.
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 29 Apr 2024
Dear John,We appreciate your feedback and are delighted to hear you enjoyed the renovated areas. We apologize for any inconvenience caused by ongoing renovations. Rest assured, we're constantly striving to enhance our facilities to provide a better experience. Your suggestion about curtains is duly noted and will be taken into consideration. We look forward to welcoming you back to enjoy the full splendor of our upgraded property. Thank you for choosing us for your stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Ahmad

Liked: Cleanliness, amenities, property conditions & facilities
It was great to have extra space, a full kitchen, and a light breakfast in the morning.
Stayed 2 nights in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 29 Apr 2024
Dear Ahmad,We're delighted to hear you enjoyed your stay with us! Providing extra space, fully-equipped kitchens, and a light breakfast is part of our commitment to ensuring our guests have a comfortable and convenient experience. We aim to exceed expectations and create a home away from home for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another enjoyable stay!Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
The property is under construction and it's sloppily being done. There are things missing and the bathroom sink didn't have working hot water. This time, the shower did have plenty of hot water.... but I guess for the price you get what you get.
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 26 Apr 2024
Dear Michael,We sincerely apologize for any inconvenience caused during your stay. We understand the frustration with ongoing construction and the issues you encountered with the bathroom. Rest assured, we're actively addressing these concerns to ensure a more seamless experience for our guests. Your feedback is invaluable in our commitment to improvement. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

2/10 Terrible

Brendan

Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 16 May 2024
Dear Brendan,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting the Philadelphia Suites Extended Stay Hotel.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Van

Liked: Amenities, property conditions & facilities
Very quiet property next-door to the airport. Enjoyed very comfortable room and a quiet atmosphere. Property is directly next-door to Doubletree and Sheraton hotels. Check in was quick and easy and clerk was very professional. Recent renovations and room upgrades.
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 24 Apr 2024
Dear Van,We're thrilled to hear you enjoyed your stay at our quiet property near the airport! Providing comfortable rooms and a serene atmosphere is our priority. Being located next to Doubletree and Sheraton hotels offers added convenience. It's fantastic that you found the check-in process smooth and our staff professional. We continually strive to enhance our guests' experience through recent renovations and room upgrades. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 Okay

Christopher

Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 24 Apr 2024
Dear Christopher,Thank you for leaving us a rating of your stay with us at Philadelphia Suites Extended Stay Hotel. We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 24 Apr 2024
Dear Geoffrey,We're thrilled to hear you had a great experience! Our team strives to provide exceptional service and amenities to ensure all our guests enjoy their stay. Thank you for choosing our hotel, and we hope to welcome you back soon for another wonderful experience. If there's anything specific you loved or any suggestions for improvement, we'd love to hear them. Safe travels!Thank You,Philadelphia Suites Extended Stay Hotel Management

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 24 Apr 2024
Dear Jason,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Philadelphia Suites Extended Stay Hotel.Thank You,Philadelphia Suites Extended Stay Hotel Management

4/10 Poor

Jessica

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 24 Apr 2024
Dear Jessica,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 Okay

Beth

Liked: Property conditions & facilities
Price was good. Surprised they didn’t have a shuttle to the airport
Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 23 Apr 2024
Dear Beth,We appreciate your positive feedback on our pricing. While we aim to provide excellent value, we apologize for any inconvenience regarding shuttle services. We continuously strive to enhance guest experience and will consider your suggestion for future improvements. Thank you for choosing our hotel, and we hope to welcome you again soon.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Apr 2024
Response from Front Desk on 22 Apr 2024
Dear Kevin, Thank you for choosing to stay with us! We're thrilled to hear that you had a great experience. Our team works hard to ensure that every guest enjoys their time with us. We look forward to welcoming you back soon to make your next stay more enjoyable! Thank You, Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Jaya

Stayed 1 night in Apr 2024
Response from Philadelphia Suites Extended Stay Hotel Management on 13 May 2024
Dear Jaya,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 Excellent

Martin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great people
Stayed 2 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Dear Martin, Thank you so much for the PERFECT SCORE review and positive feedback about our staff! We're delighted to hear that you enjoyed your stay with us. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.We look forward to welcoming you back for another enjoyable stay in the future! Thank you, Philadelphia Suites Extended Stay Hotel.