Lobby

Reviews of Quality Inn Center City

2.5 out of 5
Quality Inn Center City
1208 Walnut St, Philadelphia, PA

Reviews

6.8
Rating 10 - Excellent. 236 out of 1002 reviews" "
Rating 8 - Good. 309 out of 1002 reviews" "
Rating 6 - Okay. 197 out of 1002 reviews" "
Rating 4 - Poor. 117 out of 1002 reviews" "
Rating 2 - Terrible. 143 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Bryce

Liked: Cleanliness, property conditions & facilities
Decent home base while visiting Philadelphia. Nothing special but nothing to complain about. Had a room on the sixth floor
Stayed 2 nights in May 2024

10/10 Excellent

Sumughan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for a couple of nights. In the center city and well maintained for a relatively old building. The stay itself went well and I will most probably book there in the future when I travel to center city Philadelphia.
Stayed 2 nights in May 2024
Response from Sophia CSR on 28 May 2024
Hi Sumughan,Thank you for your positive feedback. We are glad to hear you had a pleasant stay and found our location convenient and well-maintained. We look forward to welcoming you back on your next visit to Center City Philadelphia!

10/10 Excellent

Gail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quality Inn met all my requirements for a one night stay. The property was clean and in a convenient location. The gentleman that checked me in was polite.
Stayed 1 night in May 2024
Response from Sophia CSR on 26 May 2024
Hi Gail,We are delighted to hear that our hotel met all your requirements during your one-night stay. We're glad to know that you found the property clean and conveniently located, and that you had a positive interaction with our staff during check-in. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future.

6/10 Okay

Rafael

Liked: Staff & service
Very conveniently located, not too far from main shopping areas, lots of dining options nearby. Hotel is clearly older and needs some reno work, but overall convenient place and rate was not terrible.
Stayed 1 night in May 2024
Response from Sophia CSR on 26 May 2024
Hi Rafael,We highly value your business and appreciate your feedback. Your comments about the aspects of your stay that you enjoyed, as well as areas where we can improve, will help us enhance the experience for you and other guests in the future. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Herbert

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Sophia CSR on 26 May 2024
Hi Herbert,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

10/10 Excellent

Jozlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of great! Friendly staff
Stayed 1 night in May 2024
Response from Sophia CSR on 28 May 2024
Dear Guest,It's wonderful to hear that you had a great experience with our hotel staff and enjoyed our prime location. We look forward to welcoming you back again soon!

6/10 Okay

CHEVELA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 28 May 2024
Hi Chevela,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

4/10 Poor

Tia

Disliked: Cleanliness, amenities, property conditions & facilities
Property was outdated and needed some renovations. Walls were cracked and I had to put the microwave on the floor to plug in to heat up my food. The walls were paper thin I can hear everyone’s conversations on each side of my room.
Stayed 1 night in May 2024

8/10 Good

Charis

Travelled with family
Liked: Cleanliness, staff & service, amenities
It said it had air conditioning and it did not, just 2 plug in wall heaters. I run on the hot side and really needed the coolness. The toilet facing right against the shower door made it hard to maneuver
Stayed 2 nights in May 2024

6/10 Okay

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities
A bit rundown, but clean and convenient.
Stayed 1 night in May 2024
Response from Management on 8 May 2024
•Thank you for taking the time to write this review and share your experience. I’m sorry to hear that you did not enjoy your stay and the awful experience you had to endure. Reviews like yours are extremely helpful in our ambition to continuously improve. We are still undergoing renovations and I hope you’ll return to see how we grow.

6/10 Okay

Stephanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Kind of dirty.
Stayed 2 nights in May 2024
Response from Management on 8 May 2024
•Thank you for taking the time to write this review and share your experience. I’m sorry to hear that you did not enjoy your stay and the awful experience you had to endure. Reviews like yours are extremely helpful in our ambition to continuously improve. We are still undergoing renovations and I hope you’ll return to see how we grow.

4/10 Poor

fereshteh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 8 May 2024
Thank you for taking the time to rate your experience. We're sorry your stay was less than great. We hope you'll return to see how we improve.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to South St, affordable, very helpful staff.
Stayed 1 night in Apr 2024
Response from King Veira on 25 Apr 2024
Dear Peter,We genuinely appreciate your great feedback, and we are delighted to hear that we have exceeded your expectations with our amazing customer service and glad to know that you are happy with your accommodation. Great guests like you make our jobs worthwhile. Thank you so much for the 5 stars.

4/10 Poor

Mikhail

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from King Veira on 25 Apr 2024
Thank you for choosing us for your recent stay. We are incredibly grateful for your business, but it was quite saddening to hear that we failed to meet or exceed your expectations. We hope that you will give us another chance in the future as we take your review very seriously to implement the necessary improvements.

6/10 Okay

Sharon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from King Veira on 25 Apr 2024
Dear Sharon,I am so sorry to hear that you did not have a pleasant experience during your recent stay. Thank you for your valuable feedback and for your business. We are currently working on making the necessary changes and improvements and hope you can give us another chance in the future to make it right.

6/10 Okay

Neisha

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 8 May 2024
Thank you for taking the time to rate your experience. We're sorry your stay was less than great. We hope you'll return to see how we improve.

4/10 Poor

Michael, Cranbury

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
shabby, not well refurbished, not well cleaned, rude staff, "breakfast" was embarrassing.
Stayed 1 night in Apr 2024
Response from King Veira on 25 Apr 2024
Dear Michael,Thank you for taking the time to share your feedback and for highlighting your concerns. We would like to apologize for not meeting or exceeding your expectations. We are currently working on ways to improve and offer every guest a memorable stay in a favorable way, so all feedback are taken very seriously to learn from and use for improvements. Please give us another chance to earn your trust and to make it right in the future.

10/10 Excellent

Marius, Sinagpore

Liked: Cleanliness, staff & service, property conditions & facilities
Superb!
Stayed 4 nights in Mar 2024
Response from King Veira on 25 Apr 2024
Dear Marius,Thank you for the great review and the 5-star rating! Your review was spot on! We are very pleased to learn you had a pleasant experience while visiting us. We thank you for your business and would love to host you again in the future.

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from King Veira on 20 Apr 2024
Dear Jennifer,I am sorry to hear that you did not have a pleasant experience during your recent stay. Thank you for your valuable feedback.

2/10 Terrible

Claudia

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even want to give it one star. It was awful , the service was awful when I checked in. The person strived to get me out of there as quick as possible. He threw the room keys at me...didnt hand them to me. barely said anything to me throughout the exchange event when I asked questions. The floor was sticky walking in the bathroom in my room had not been cleaned what so ever. The fridge did not work. some of the outlets didn't work. It was a terrible stay.
Stayed 4 nights in Apr 2024
Response from King Veira on 20 Apr 2024
Dear Claudia,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I can assure you that we do our best to give all our guests a great experience that so many of our guests have grown so fond of. Thanks again for being our guest.

6/10 Okay

Julia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The woman working the desk was very helpful and friendly, and the location worked for us perfectly. However, there was no thermostat in the room at all, and the windows wouldn't even open ajar for some air. When asked, we were told the building was on a central temp and we asked for it to be lowered a little bit but there was take no shift. It was warm and uncomfortable
Stayed 1 night in Apr 2024
Response from King Veira on 20 Apr 2024
Dear Julia,Thank you for taking the time to share your feedback and for highlighting the helpfulness and friendliness of our front desk employee. We would like to apologize for not meeting or exceeding your experience. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short, because comfort is very important to our brand. Please give us another chance to earn your trust, I can assure you that we will implement favorable improvements to give you the exceptional hotel experience that so many of our guests have grown so fond of.

8/10 Good

liang

Stayed 1 night in Apr 2024
Response from King Veira on 20 Apr 2024
Dear Liang,I am sorry to hear that you did not have a pleasant experience during your recent stay. Thank you for your valuable feedback.

2/10 Terrible

gail

Travelled with partner
So disgusting we left after seeing the windowless, dingy room - it look like a prison cell without bars. The entry way was dirty, the furniture old and worn. Unfortunately, we had already checked in and paid before we left so now will have to fight for reimbursement. NOTE the “free” parking garage is across the street. We went there first before checking in and then were told the hotel wouldn’t pay for it. We were supposed to know to check in first. We went to a very nice Holiday Inn Express a block away for the night.
Stayed 1 night in Apr 2024
Response from King Veira on 20 Apr 2024
Dear Gail,I am sorry to hear that you did not have a pleasant experience during your recent stay. Thank you for your valuable feedback. We would use it to implement changes for a better experience for all our future guests.

2/10 Terrible

David

It’s not easy to say this - but this place is filthy. It’s very dirty, and disorganized. The only reason this was acceptable to our party was because this was mostly all that was available in an insanely busy weekend in Philly. Here’s the Cole’s notes: - generally super unclean - room looked like it hadn’t had the bathroom cleaned when we arrived - front desk staff often disappears, or other times there would be 4 people hanging out at the front desk? - got locked out of hotel, and room 3 times - the stairs to floors were OUT OF ORDER?!? So … elevator only. Let me know how that works out if there’s an emergency.. thankfully the stairs were fine (despite having a sign that they were out of order…) - the linen closet/room was always open on our floor and if you looked in, the place was filthy. - no toilet paper in our room when we checked in - when we had our room get turned over - nothing was changed (garbages, sheets, etc) and two new towels were just tossed up on our shelf.. Long story short - if you have another option - take it.
Stayed 5 nights in Apr 2024
Response from King Veira on 20 Apr 2024
Dear David,Thank you for bringing this to our attention. I am having a meeting with our team to address your concerns, as these are not our standards. We thrive to give all our guests a wonderful experience and we also apologize for not meeting your expectations. We hope that you will give us another chance in the future as we take your review very seriously to implement improvements.

6/10 Okay

Tevis, Richmond

Liked: Cleanliness
Disliked: Staff & service
Let's start with the number one problem. Parking absolutely none you have to park across the street and it's an additional $48 a day. They did give me one coupon for $10 off which did help but I was there 3 days I believe. They did upgrade me the first night to a new room they called me and made me move to the room that originally booked that wasn't available but became available but wasn't available. The night staff was absolutely nice and respectful the day staff they were nice and respectful too just a lot of confusion so I'm not going to say anything bad about that and I'm one problem that I had was the parking that was it make sure you add that to your total it was WrestleMania weekend everything was booked out I booked a room with the bathroom and the hall not a big deal didn't care about that just wish I didn't have to move halfway through my stay then they gave me a room when I open the door there was a man sleeping in there at 11:30 at night I can see his feet they gave me somebody else's room and I had to go back down and the night staff gave me the correct room that could have been a big problem if I had been drinking at all. They just became a quality inn was something else before that all in all I had a good experience but there are some things that need to be fixed which I'm sure in time they will be able to get done. As far as staying there again I would probably stay there again but I will definitely not be parking across the street.
Stayed 3 nights in Apr 2024
Response from King Veira on 20 Apr 2024
Dear Tevis,I am sorry to hear that you did not have a pleasant experience during your recent stay. Usually all downtown hotels have paid parking. Thank you for your valuable feedback.

6/10 Okay

Raymond

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from King Veira on 20 Apr 2024
Dear Raymond,I am sorry to hear that you did not have a pleasant experience during your recent stay. Thank you for your valuable feedback.

6/10 Okay

Bridget

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from King Veira on 20 Apr 2024
Dear Bridget,I am sorry to hear that you did not have a pleasant experience during your recent stay. Thank you for your valuable feedback.

2/10 Terrible

Mariam

Stayed 2 nights in Mar 2024
Response from King Veira on 20 Apr 2024
Dear Mariam,I am sorry to hear that you did not have a pleasant experience during your recent stay. Thank you for your valuable feedback.

2/10 Terrible

Aimee

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was very nice. Other than that… the elevator is tiny and scary, hallways very aged and it felt like you were going to fall through the floor. My door did not completely close at the top. It was crazy hot in the rooms and the refrigerator made a non stopping buzzing sound. I do not think I would stay there ever again, same with my friends. Lots of people begging for money around the hotel and waiting to ask for money when you walk out the door.
Stayed 1 night in Mar 2024
Response from King Veira on 20 Apr 2024
Dear Aimee,Thank you for taking the time to share your feedback and for highlighting the helpfulness and friendliness of our front desk employee. We would like to apologize for not meeting or exceeding your experience. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short, because comfort is particularly important to our brand. Please give us another chance to earn your trust, I can assure you that we will implement favorable improvements to give you the exceptional hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Elizabeth, Newton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Red Lion Inn was filthy. Carpet, floors, etc. I have really bad asthma and could not sleep because all of the smoke and marijuana smoke coming through the vents. The street noise was SO loud. The parking was $48 for 24 hours, really expensive. The property manager gave me a small percent off for my inconvenience.
Stayed 1 night in Feb 2024
Response from King Veira on 20 Apr 2024
Dear Elizabeth,I am sorry to hear that you did not have a pleasant experience during your recent stay. We will use your review to implement improvement. Thank you for your valuable feedback.

8/10 Good

Abdul Aziz

Stayed 1 night in Feb 2024
Response from King Veira on 20 Apr 2024
Dear Abdul,Thank you for choosing us for your recent stay in Center City Philadelphia. We are incredibly grateful for your business and delighted that we exceeded your expectations. We hope we get to welcome you back on your next visit.

10/10 Excellent

Malcolm

The area it was in !!!
Stayed 2 nights in Feb 2024
Response from King Veira on 20 Apr 2024
Dear Malcolm,Thank you for your review and the 5-star rating! We hope to see you back soon!

2/10 Terrible

Tyre

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Would never stay again
Stayed 1 night in Feb 2024
Response from Maryia on 26 Feb 2024
Dear Tyre,Thank you for taking your time and leaving us your review.Please accept my apologies if you stay wasn't up to your expectations.Kind regards,Maryia

2/10 Terrible

Helen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever been to. I only have been to two horrible hotels in my life, and I travel at least 2-3 a year. This is definitely the second worst hotel I have ever been to. I am okay with simple, cheap hotels but to pay $150 for a night in a place that doesn’t offer BLANKETS in a room that YOU CANT CHANGE THE AIR CONDITIONER settings? I was freezing all night, it’s way too cold. The bathroom was separated from the room, which is fine but the door wouldn’t shut all the way. Dirty place, smelled like marijuana everywhere you go, the walls were falling apart. Just book the holiday inn across the street!
Stayed 1 night in Feb 2024
Response from Maryia on 26 Feb 2024
Dear Helen,Thank you for taking you time and leaving us your review.We are always encouraging our guests to give us a call at the front desk which is available 24/7 and let us know how we can make you stay better or provide you any additional items you might need.When it comes to the separate bathroom, indeed we do have few rooms with the separate bathroom, but it is clearly mentioned on the booking platform.Please accept my sincere apologies for inconveniences you've experienced during your stay.Kind regards,Maryia

4/10 Poor

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from King Veira on 20 Apr 2024
Dear Cindy,I am sorry to hear that you did not have a pleasant experience during your recent stay. We will use your review to implement improvement. Thank you for your valuable feedback.

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are cold and the complementary breakfast only last until 7:30am to 9am; it should be longer in my opinion. Location wise is excellent!
Stayed 2 nights in Feb 2024
Response from Maryia on 19 Feb 2024
HI Ashley,Thank you for taking your time and leaving us your review.My sincere apologies if your rooms was cold, we always encouraging our gusts to give us a call at the front desk and we can make sure to adjust the temperature, provide additional blankets or heaters.As per the breakfast is it available from 6AM till 9AM during the weekdays and from 6AM till 10AM during the weekend.Kind regards,Maryia

10/10 Excellent

Geneva

Travelled with partner
Liked: Cleanliness, staff & service
Room was smaller then Expected. The heater was not heating enough. Overall not bad for a over night.
Stayed 1 night in Feb 2024

2/10 Terrible

Selena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty I had to give my refund back
Stayed 1 night in Feb 2024
Response from Maryia on 16 Feb 2024
Dear Selena,Thank you for taking your time and leaving us your review.Im very sorry that you haven't found our hotel up to your expectations, ill make sure that all the issues will be addressed and rectified immediately.Kind regards,Maryia

6/10 Okay

Erica

Business traveller
Disliked: Staff & service
…….
Stayed 4 nights in Feb 2024
Response from Maryia on 16 Feb 2024
Dear Erica,Thank you for taking your time and leaving us your review.Im very sorry that you haven't found our hotel up to your expectations, ill make sure that all the issues will be addressed and rectified immediately.Kind regards,Maryia

8/10 Good

maddy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, convenient location, spacious room, and friendly staff. Only complaint was there was no thermostat located in the room and woke up very very hot with no way to make the room cooler.
Stayed 1 night in Feb 2024

10/10 Excellent

Nyya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Crimson

Stayed 1 night in Jan 2024
Response from King Veira on 20 Apr 2024
Dear Crimson,Thank you for your review and the 5-star rating! We hope to see you back soon!

2/10 Terrible

Shawntay

Stayed 2 nights in Jan 2024
Response from Maryia on 28 Jan 2024
Dear Shawntay,Thank you for taking your time and leaving us you review.Im very sadden that you didn't enjoyed your stay with us, please accent my sincere apologies.Kind regards,Maryia

8/10 Good

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
The staff here were lovely and helpful. They went above and beyond to make my stay as comfortable as possible. Rooms were cold with no thermastat, the oil heater knocking kept me up most of the night. Didn't expect breakfast but it was pretty limited.
Stayed 1 night in Jan 2024

6/10 Okay

Rachael

Travelled with group
Stayed 1 night in Jan 2024
Response from Maryia on 14 Jan 2024
Dear Rachel,Thank you very much for taking your time and leaving us you review. Im very sadden that we couldn't make your score with us higher, as rest assure we are aiming for the best customer service, as possible.We hope to host you soon again at the Red Lion Philadelphia.Kind regards,Maryia

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maryia on 13 Jan 2024
Dear Heather,Thank you very much for taking your time and leaving you kid review which we are highly appreciate.We are looking forward to host you again at the Red Lion Inn Philadelphia.Wishing you a lovely day,Maryia

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, lots of restaurants in walking distance
Stayed 1 night in Jan 2024
Response from Maryia on 10 Jan 2024
Dear Abraham,Thank you very much for taking your time and leaving us you review which we highly appreciate.Looking forward hosting you again at the Red Lion PhiladelphiaKind regards,Maryia

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Spartan
No chair, Bed too high, wife slid off bed, too cramped for 2 - would not recommend x' to single male.
Stayed 1 night in Jan 2024
Response from Maryia on 10 Jan 2024
Dear Anonymous,Thank you for taking your time and leaving us your review.All our beds are queen size and can comfortable fit two adults.It is depending on the room type we do have chairs and arm chairs etc.Wishing you a lovely day,Maryia

2/10 Terrible

Eduardo

Travelled with group
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Maryia on 10 Jan 2024
Dear Eduardo,Thank you for taking your time and leaving us your review on all platforms.You mentioned that uni were surprised by the rooms you got, however when you made the booking via Expedia, you've chosen the room with the bathroom in the hallway, hence you received the room which you've chosen online.There is always an upgrade option available upon request.Wishing you a lovely day,Maryia

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Maryia on 10 Jan 2024
Dear Elizabeth,Thank you for taking your time and leaving us your review which we highly appreciate.We are looking forward hosting you again at the Red Lion Inn Philadelphia.Kind regards,Maryia