Lobby sitting area
Check availability

Reviews of Midland Hotel

3 out of 5
Midland Hotel
No.150H, St.516, Snagkat Boeung KorkI, Khan Toul Kork, Phnom Penh

Reviews

6.4
Rating 10 - Excellent. 7 out of 46 reviews" "
Rating 8 - Good. 11 out of 46 reviews" "
Rating 6 - Okay. 16 out of 46 reviews" "
Rating 4 - Poor. 7 out of 46 reviews" "
Rating 2 - Terrible. 5 out of 46 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
The price was good. The room was $23 plus another $5 per person for breakfast. Breakfast was boring. Light bulbs in the rooms were burned out and not replaced on request. They don't seem to receive reservations made online so if you do that, bring proof. They do honor that. Taxi drivers don't know where the hotel is so take the address with you. The neighborhood is full of greasy used truck parts stores. It isn't pleasant.
Stayed 1 night in Mar 2020
Response from Vichhay on 11 Mar 2020
Dear Sir/Madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Noise from new building construction next building.
Stayed 2 nights in Aug 2019
Response from Vichhay on 3 Sept 2019
We are sorry about this and we will resole this problem soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
No pool, no gym as pictured, the very reason I hose this hotel. Under long term repair. Place uninhabitable - mouldy and musky. Room door cannot be locked despite 'repairs'. Checked out within half an hour. Demanded a refund from Midland but was told to get it from the Booking agency who in this case is Expedia. Have not received refund from Expedia yet.
Stayed 4 nights in Jun 2019
Response from Vichhay on 23 Jul 2019
We're sorry you were unhappy . Our Fitness will opening soon.

4/10 Poor

Venkat Ramanan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Up to the Mark, not as advertised.
The Hotel is not as advertised, the breakfast is horrible, lots of flies around the food. Very few staff knows English and that too a little bit. The rooms are spacious but not clean, human hairs everywhere on the bed, toilet, chairs, etc. When I complained initially the staff claimed it was cleaned before our check-in, but after I raised my voice they agreed to clean and eventually cleaned it. But this is cheaper accommodation in terms of Money.
Stayed 2 nights in Jun 2019
Response from Vichhay on 19 Jun 2019
Dear Venkat Ramana, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay, Assistant Manager

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disastrous vacation.
The stay was a disaster. There were no facilities as listed on Hotels.com and the hotel was basically a building site. The was also no edible breakfast and so we have had to cancell and leave after one night. The hotel management has told us to contact hotels.com for a full refund.
Stayed 7 nights in Jun 2019
Response from Vichhay on 19 Jun 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Made reservation with single bed but not available. changed room to two twin bedroom. Sheet cover has stains. receptionist has not been trained and lack of customer services.
Stayed 2 nights in May 2019
Response from Vichhay on 4 Jun 2019
We are sorry to heard that. Next time i will try the best for you. We are welcome for reserve you next time.

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019
Response from Vichhay on 8 May 2019
Welcome for your stay at Midland Hotel!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A repeated stay requested by traveller. Nothing much to comment.
Stayed 4 nights in Mar 2019
Response from Vichhay on 30 Mar 2019
Greeting from Midland Hotel! Thank you for your stay at Midland Hotel. We try the best for all the guest stay at Midland Hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goos location and excellent service. G near excellent references.
Stayed 3 nights in Feb 2019
Response from Vichhay on 2 Mar 2019
Thank you your recommend and we will try the best for your next trip to Midland Hotel. Sincerely, Vichhay

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rundown and lacking in customer service, not what it used to be
Stayed 3 nights in Dec 2018
Response from Vichhay on 5 Jan 2019
Dear Sir/Madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
We have stayed here in the past and were pleased but now the hotel is rundown and the service is poor We werent anke ti get hand towels even after asking frequently.
Stayed 2 nights in Dec 2018
Response from Vichhay on 31 Dec 2018
Dear Sir/Madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good option for an affordable hotel with a pool and gym. Staff were friendly and helpful. The gym was well equipped and though I never actually swam in the pool it did look inviting. The restaurant had good food. There are western style restaurants and shops in the nearby mall (Starbucks etc.)if that’s your thing .
Stayed 2 nights in Dec 2018
Response from Vichhay on 25 Dec 2018
Dear Robert, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Midland Hotel! Best Regards, Vichhay, Guest Service Manager

6/10 Okay

M, Coquitlam, BC

The location was 2 blocks short walk from TK Avenue outdoor mall, so that was very convenient. Unfortunately the hotel was not great, the pool and gym were a bonus feature but the housekeeping is not well done and there was often hair on my room floor. The room smelled like smoke even though it was non-smoking. The breakfast was ok, the days where it was buffet the food was cold but the days they had me order from the menu were better. The coffee bar in the lobby has pretty good drinks so it was nice to have it nearby.
Stayed 6 nights in Oct 2018
Response from Vichhay on 29 Oct 2018
Dear Sir/Madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

6/10 Okay

Verified traveller

Too far out
This hotel is too far from anything..its really in a working area of pp..has a lot of business people staying for 1 or 2 nights and lots of chinese tour groups...the rooms are cleaned well and soft beds but the pillows were like bricks.tv was small but channels were ok.shower had lots of hot water and very good..my room looked out at the bottom of a roof so no light really.every day you must getbthe room key activated.bit of a drag being locked out.there was no water hise for the toilet in my room but could not be annoyed explaining this to reception. The pool is good..but gets very busy at the weekends and night times..you can come here and pay $5 to use it and the steam and gym rooms..the gym is probably its biggest attraction but beware..no aircon and only 2 small fans work and thats if you putbthem on yourself...there is a couple of girls at the pool who give out towels and 2 guys at the gym who i didnt actually see do anything..the reception are very nice and english is spoken..even the doorboy has a good knowledge of english.. To be honest i sort of liked it but realistically its not for tourists and being cheap costs you on tuks..nothing around this hotel and did not look safe to walk at night.. Breakfast is limited..not very good..asian food was the norm i would say.. If this was closer to the centre i would give it the thumbs up...
Stayed 4 nights in Oct 2018
Response from Vichhay on 26 Oct 2018
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

10/10 Excellent

Sow Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place to stay
The rooms are comfortable, beds pretty good. Shower needs some adjustment as water pressure is not consistent. Aircond needs time to cool the room.
Stayed 2 nights in Sep 2018
Response from Vichhay on 19 Sept 2018
Dear Sow Kee, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay, Assistant Manager

10/10 Excellent

Samnang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Vichhay on 26 Jun 2018
Dear Samnang, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We look forward to seeing you on your next trip to Midland Hotel! Best Regards, Vichhay, Reservation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Excellent service upbeat positive stay love the hotel More bi lingual staff would help
Stayed 1 night in Apr 2018
Response from Vichhay on 18 Apr 2018
Dear Value customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip Midland Hotel! Best Regards, Vichhay, Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Multi lingual
Excellant hotel. Need multi lingual team member. Excellant team
Stayed 1 night in Mar 2018
Response from Vichhay on 20 Mar 2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Midland Hotel!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Midland Hotel
The air condition broke down at 10 pm no maintenance engineer to check. Gave a replacement room without remote for air con. The breakfast was horrible.
Stayed 1 night in Mar 2018
Response from Vichhay on 20 Mar 2018
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Vannak

Liked: Staff & service
Hotel in good location. Staff very friendly, room a bit old need renovation.
Stayed 3 nights in Jan 2018
Response from Vichhay on 22 Jan 2018
Thank you for your feedback.

8/10 Good

Ken, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in a not so great area
Excellent stay,great facilities,great breakfast and very comfortable . I have stayed there twice and enjoyed the quiet location,great shops nearby!!
Stayed 4 nights in Aug 2017
Response from Vichhay on 27 Oct 2017
Dear Ken, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Saskatoon! Best Regards, Vichhay, Guest Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A Decent Stay...
The hotel is value for money. It is reasonably clean and neat except for it dated furniture and bathroom. The staff speaks little english but managed to communicate with them by rephrasing and stressing so key words. There is no manager on site to handle more challenging issues. My booking was not found and they have to call the owner to handle it. The breakfast was not good. Need to pay USD $5 if breakfast is not part of the package. Though it is a buffet breakfast, it has little spread. Hot chocolate drink is available with the buffet but need to pay for it separately. There are a few seafood restaurant 3 minutes walk away and a very "singaporean" area with Geylang Lor 9 restaurant and Breadtalk 5 minutes away.

6/10 Okay

Tony rad, Australia

Average
This was a late booking and I was tire when I booked. Not real value for money

4/10 Poor

SEUNGGI

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 청결 등 전반적으로 최악입니다. 갑작스런 폭우로 차에 이상이 생겨 급히 예약하고 체크인 했는데 타올 등 비품이.....다시 생각하기도 싫을 정도!
Stayed 1 night in Aug 2020

6/10 Okay

Gap Yong

Business traveller
단기간 숙박 이용
단기 수박으로 이용 복도가 어둡고, 밤늦게 check in 인데 예약된 방보다 낮은 등급의 방을 주어서 다시 항의로 방교환. 방문고리가 낡아 없어짐, 그러나 안전에 문제가 있는 것은 아님. 몇번이용하는데 노후화 되고 서비스도 낮음 값은 예전이나 동일한 수준
Stayed 5 nights in Dec 2019
Response from Vichhay on 28 Jan 2020
Thank you for your commendation and next time we will try the best for you. We are welcome and provide good service for your next trip.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
ベルボーイが大変親身になって日本語対応してくれました。ベットメイキングの方も笑顔で忘れものを見つけてくれました。
Stayed 1 night in Dec 2019
Response from Vichhay on 13 Dec 2019
Thank you for your comment and we will try the best for your next trip.

8/10 Good

TOMOMI

Travelled with group
Liked: Staff & service
Stayed 2 nights in Nov 2019
Response from Vichhay on 3 Dec 2019
Thank your for your comment and thank you for your stay at Midland Hotel. We are welcome and try the best for your visit next trip.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Stayed 2 nights in Nov 2019
Response from Vichhay on 19 Nov 2019
Thank you for your rate at Midland Hotel. We will try the for your reserve next trip. We are welcome for your stay at Midland Hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
ゲストハウス並みのグレード
チェックイン時に「予約はない」、と受付で英語が通じないスタッフと悶着がありバウチャーを見せ何とかチェックインできました。 朝食ビュフェでしたが、宿泊客の少なさかセットメニューとなっていました、そのセット目にの朝食はフランスパンと目玉焼きだけしかも飲み物もセルフで水かお茶だけ、この粗末さにあぜん、朝食会場は、私のほかに一人だけでした。
Stayed 2 nights in Sep 2019
Response from Vichhay on 24 Sept 2019
We are sorry to hear that. Next time we try the best reserve for you.

8/10 Good

かずの

Business traveller
便利なところでした。
Stayed 2 nights in May 2019
Response from Vichhay on 23 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Midland Hotel! Best Regards, Vichhay Reservation Manager

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in May 2019
Response from Vichhay on 26 May 2019
Warmest greeting from Midland Hotel. Thank you for your comment to us. We are welcome for our reserve next time.

8/10 Good

Koo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too bad for what I paid for.
Right place for money we paid for. The was kind and courteous. The fitness Center with full size indoor swimming with open air was great. Carpet were old and becoming loose here and there, however the room was reasonably clean. Next room of us seems smoking where should be no smoking room. Set menu instead of Breakfast buffet. TK Avenue market place near the hotel has upscale stores and food. Thanks for the hotel staffs.
Stayed 5 nights in Oct 2018
Response from Vichhay on 12 Oct 2018
Dear Koo , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. . We look forward to seeing you on your next trip to Midland Hotel! Best Regards, Vichhay, Guest Service Manager

6/10 Okay

mm

Liked: Cleanliness, staff & service
TV wasn't working at all, other than this all clean and hygienic everything works. Just location isn't good.
Stayed 1 night in Jun 2018
Response from Vichhay on 2 Jul 2018
Dear Sir/Madam, Greeting from Midland Hotel! Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Vichhay on 21 Jun 2018
We are welcome for your stay Midland Hotel and thank you for your good comment to us.

6/10 Okay

sangkyu

Stayed 1 night in Feb 2018
Response from Vichhay on 7 Mar 2018
Thank you very much for taking the time to review our property. It's always heartwarming to hear that our service was appreciated.

6/10 Okay

SOE, SE

Disliked: Staff & service, room comfort
이용 개선 좀 해 주세요
상기 호텔 위치가 고객사랑 가까워서 어쩔수 없이 이용하는데 개선할 부분이 좀 있습니다 1. 호텔 방침인거 같아요 : 일일 룸키를 갱신해야 한다는 점 2. 새벽 비행기의 경우 박스 포장해야 하는데 포장용 테이프가 없다는 점 3. 새벽의 체크아웃할때 불친절 하다는 점 이상입니다
Stayed 3 nights in Jan 2018
Response from Vichhay on 26 Jan 2018
Dear Sir, Greeting from Midland Hotel! Thank you for your feedback. Sorry to heard that and i will you to reply back to me if you need to transfer to air port. Hope to hear from you soon. Many thanks, Vichhay Manager Reservation

6/10 Okay

Magnus, sollentuna

Liked: Cleanliness, staff & service, room comfort
Gym Sauna swimmingpool
Bra hotell. lite slitet men ok. Om man som jag planera koppla av på hotellet så öppnar gym osv kl 12 det är en besvikelse.Frukosten kunde vara bättre. Men placeringen av hotellet är perfekt nära shoppingcenter med bio. Så helheten med vad som finns på hotellet och läget så är jag mer än nöjd.
Response from Midland Hotel on 27 Oct 2017
Dear Magnus, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Midland Hotel! Best Regards, Vichhay, Guest Service Manager

6/10 Okay

laci, bangkok

Disliked: Staff & service
Looks old but inside good.
Near from new shopping mall. 2～3min by walk.from outside looks old but inside hotel is not that much like how looks.have a poor and gym.

4/10 Poor

laci, bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the small shopping mall
Near that hotel have small new shoppingmall.but another thinks is nothing around there.far way from.down town.it take 20～45min to town.when have traffic take very long time. If want to feel live maybe it good hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
初めてのカンボジア旅行に利用しましたが、十分快適に過ごせました。 時々停電などしますが、それはお国柄ですので問題無いです。 ジムやプールなどは利用していませんので分かりません。

2/10 Terrible

local

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフ、設備共に最低
エクスペディアからの連絡ミスなのかブッキング出来ておらず、スマホの予約画面などを、見せるも何度も同じ質問を繰り返す。 挙げ句の果てに、カードキーをポイッと渡してくる始末。 翌朝も同じ質問と朝食も準備されず食べれなかった。 シャワーの水圧はゼロ。滴り落ちるだけ。 部屋は何故か間接照明のみで夜間はテレビを付けないと暗くて困る。わざとそんな部屋にしたのかな？ とにかく泊まるべきではない。

6/10 Okay

Katja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

roko, 千葉県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
近くに、ショッピングモールがあります
思ったよりきれいだし、ロケーションが抜群だと思いました。 1年前にオープンした、カンボジアにしては？、かなりオシャレなお店が歩いて数分であります。

6/10 Okay

Gyu Lee, Seoul

Not bad not good
I was satisfied with my room, but I was not satisfied with the breakfast. The breakfast was not good because it was not delicious and clean. The location is roughly 5km away from the downtown.

8/10 Good

Alex J. KIM, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the rate
Overall, I am totally satisfied with the services provided by the hotel staff.

8/10 Good

ラビット大佐, 東京

Liked: Staff & service
가격 대비 상당히 좋은 호텔입니다.
아침 식사도 적당히 괜찮아요 그리고 무엇보다 침대가 아주 편하고 방이 참 깨끗해요 화장실도 괜찮고요