All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We have been staying here for over 14 years since they opened and we have been flying out of Mesa Gateway.
Always clean and helpful. Shuttle to the airport and parking on site while you are away. Breakfast included :)
deanie
Stayed 1 night in May 2024
Response from Ari on 16 May 2024
We appreciate your positive feedback! We look forward to your next stay!
2/10 Terrible
Josh
Business traveller
13 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Excessive extra charges on my credit card , security deposit not returned.
Josh
Stayed 2 nights in May 2024
Response from Ari on 14 May 2024
We appreciate your feedback and have let management know about your concerns. We hope that your next stay meets your expectations.
Bed was a little too firm but everything else was great.
Stuart
Stayed 2 nights in Apr 2024
Response from Ari on 14 May 2024
We appreciate your feedback and have made management aware of your concern. We look forward to your next stay in hopes that it meets your expectations.
Friendly courteous staff, and clean premises were a plus. The air freshener in the elevator did give me a slight headache, but the rooms were nice and fragrance free. One day the breakfast had the gravy, and no biscuits, the next day they had biscuits and no gravy, other than that the breakfast was good. Overall it was a great stay.
Theresa
Stayed 2 nights in May 2024
Response from Arianna on 7 May 2024
Thank you for the positive feedback. We have brought these concerns to management. We look forward to your next stay.
When we arrived, we were given an uncleaned room (bed sheets were still slept in, garbage everywhere)! Then we were given a second room and the tub was filled with water, the toilet water "ran" off and on constantly, the TV got poor reception and the carpets were dirty! Overall the hotel was not very clean, had a ripped screen on the exterior window over the pool and had an odd smell inside. We did greatly enjoy the pool and hot tub and it was close to dining and shopping but my family and I were overall were disappointed in the cleanliness and upkeep. The staff were also not very friendly.
Jessica
Stayed 2 nights in Apr 2024
Response from Arianna on 7 May 2024
We appreciate your feedback and have brought these concerns to management. We hope your next stay here meets your expectations better.
I stayed here 15 years ago when it was a Best Western. No more dairy farm next door. Easy highway access and quiet. Lady at the front desk was fantastic.
Todd De
Stayed 1 night in Apr 2024
Response from Arianna on 7 May 2024
Thank you for the positive feedback. We look forward to your next stay.
We appreciate your feedback and are delighted to know you enjoyed your stay at Legacy Inn & Suites Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.
4/10 Poor
Alan
Business traveller
21 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Mattress was hard, i found a cockroach in my room.
Alan
Stayed 6 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
6/10 Okay
Brianne
Travelled with family
20 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was friendly ans helpful. They pais for our early morning lyft to the airport bc we had to leave before the shuttle was available at 5am. Really appreciated that! Check in was smooth..but the room wasnt clean. There was shampoo or something dried all over the tub, the bath mat was completely soaked (we were just staying a few hours and didnt intend to use the shower or i would've requested a room switch. Just wasnt worth the energy..crumbs all over counter tops, moved the night stand to plug in my phone charger, and all sorts of trash was behind it. My 9 year old wouldnt swim in the pool because there was globs of hair floating in hot tub and bobby pins all over the pool floor. I got a cheap deal on expedia for 109 vs the 140 they quoted when i calles the property. I understand you get what you pay for. Def Wouldn't stay again.
Brianne
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
Rooms were not cleaned. Property is dirty. Staff would not even answer the phone. Called the front desk about getting clean towels and the phone rang for 20 minutes. Bad place to stay.
Barry
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
6/10 Okay
Christopher
19 Apr 2024
Liked: Staff & service
Bathroom shower plumbing was shot !! Needs to be redone along with vanity plumbing. Cable TV wasn't working upon entry.... staff finally got it fixed, but previous guest i assume unhooked it. Orher than that it was average stay. Staff was friendly tho.
Christopher
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
10/10 Excellent
Kristine
19 Apr 2024
Liked: Cleanliness, staff & service
Kristine
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
10/10 Excellent
BARBARA
Travelled with group
19 Apr 2024
Liked: Staff & service
It was very convenient to Phoenix/Gateway airport having gotten in late in the evening and being tired. Rented our car and scooted right out to "Legacy".
BARBARA
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
4/10 Poor
Karen
17 Apr 2024
Disliked: Property conditions & facilities
I stayed at Legacy 4 yrs ago, so I was happy to return, as I fly out of Mesa airport, the motel had major changes due to new management since ide been there, The Hilton purchased it & as of April 22 nd , renovation is to start taking place ! It’s located in a prime area, hopefully Hilton will run it better !
Karen
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
10/10 Excellent
Jose
17 Apr 2024
Jose
Stayed 3 nights in Apr 2024
6/10 Okay
Alan
17 Apr 2024
Close to Mesa airport. Lyft provided by hotel. The decor is older which makes it average. Some small items that need to be fixed. Broken bathroom tile. Bezels on handrail in bathtub not secure. Pillows were small.
Alan
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
This hotel was good. The breakfast was very good. Issue with shower . Seemed a little understaffed
Rebecca
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
It’s was clean. The carpet was aged. The bed had a new modem bedspread and new bedding. The bed was comfortable. The bathroom faucet was wiggly and the shower faucet too. Very nice breakfast for a quick breakfast. The staff was friendly. People are pretty hard on things. The carpet was the worst complaint.
But overall decent and clean.
Cindy
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
4/10 Poor
paul
15 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Old
paul
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.