Muchísimas gracias por compartir su maravillosa experiencia en Hotel Boutique Cache! Nos alegra enormemente que haya disfrutado de las actividades y del ambiente acogedor que ofrecemos. Es un gran cumplido saber que se sintió tan a gusto que le costaba despertarse temprano para comenzar el día. Agradecemos sus amables palabras hacia nuestro equipo y nos complace que haya sentido el cariño con el que tratamos a todos nuestros huéspedes. Esperamos tener el placer de recibirlo nuevamente para otra estancia igual de memorable. ¡Gracias por recomendarnos!

Thank you for your wonderful review! We're delighted to hear that you enjoyed your solo travel at our property and found our location ideal for exploring Playa del Carmen and the bustling Fifth Avenue. It's great to know that our bartender, host, and front desk staff made your experience even more enjoyable. We're here to help with all your needs, from enjoying a perfect cocktail to handling a parking ticket. We look forward to welcoming you back to Hotel Boutique Cache, whether you're traveling solo or with someone special!

Спасибо за ваш отзыв и что поделились своим опытом проживания в нашем отеле. Мы рады, что вы оценили чистоту и доброжелательность нашего персонала. Однако, мы искренне сожалеем о том, что уровень шума во время вечерних мероприятий доставил вам неудобства. Мы понимаем, что комфорт и спокойствие наших гостей крайне важны, и примем во внимание ваше замечание для улучшения качества отдыха наших гостей в будущем.Мы надеемся, что несмотря на этот недостаток, вы дадите нам шанс снова вас принять и обеспечить более тихий и удобный отдых. Ваше мнение очень важно для нас, и мы приложим все усилия, чтобы улучшить качество обслуживания и атмосферу в нашем отеле.

Thank you for the perfect rating! We're delighted you had a great experience at Hotel Boutique Cache. It's always wonderful to know when our guests leave happy. We look forward to welcoming you back soon for another fantastic stay!

Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the warm water during your stay. We strive to address all guest concerns promptly and are disappointed to hear that we didn't resolve this issue to your satisfaction. We are looking into this matter to ensure it doesn't happen again. We hope to have another opportunity to host you and provide a much improved experience. Your comfort and satisfaction are our top priorities.

Thank you so much for taking the time to write such a detailed and thoughtful review! We are thrilled to hear that Alejandro made such a positive impact on your stay and that his service, along with our lively atmosphere and central location, contributed to your overall enjoyment. We truly appreciate your feedback about the shower cleanliness, the window privacy issue, and the balcony chairs—these comments have been forwarded to our housekeeping and maintenance teams to address promptly.We’re sorry to hear you missed out on some of our amenities like the heated pool and the on-site restaurant, but perhaps that’s just another reason to come back and visit us again! We're also glad that Angel could assist you so quickly on your departure day; it's little things like this that we hope make a big difference.Thank you once again for recommending Hotel Boutique Cache. We look forward to welcoming you back soon for another vibrant stay, and hopefully, you’ll have the chance to enjoy all the aspects you missed this time around!

Thank you for your positive review and for giving us a high rating! We're glad to hear that you found Hotel Boutique Cache to be a good value. We strive to provide a great experience at a fair price and are always looking for ways to enhance our services. We hope to welcome you back soon and aim for that perfect 5/5 score on your next visit!

Thank you for your positive review! We're delighted to hear that you appreciated our great location, cleanliness, and attentive staff at Hotel Boutique Cache. Your feedback is very valuable to us as we strive to provide an excellent experience for all our guests. We look forward to the opportunity to host you again and earn that perfect 5/5 rating on your next visit!

Hi! Thank you for your review, we wish we had known what pleased or displeased this way we can better work on ourselves based on your feedback.Hope to see you again soon! Wishing you safe travels.

Hi Angel, we're sorry to hear about your cancellation. Our co-working space is often busy because of our reliable and high speed internet; we are not sure what might have went wrong with your internet.Also for all events, the latest we ever go 12am, and around once a month it might be 1am but we have give a long heads-up to all the guests that might with us during the 1am events.We hope that you managed to bounce back to a decent location and wish you safe travels, hoping that you will visit us again another time.

Hey Sam!We are happy to hear that enjoyed the breakfast, and that you enjoyed our nightly events.We always attempt to make it that the events are different from one another, in hopes of experiencing many thematics within one stay.Looking forward to seeing you again!

Hi Laurie,Sorry to hear that your experience felt this way. We do have different events on daily basis offering a unique and diverse approach to being in the center of Playa del Carmen.Although you might have fallen on an event that happens to be busier, usually they are casual, nice presence, and always finish at 12am, offering peace of mind for a full night sleep considering that you are staying in the heart of a party city.We believe that 2 hours is not enough time to judge what it is like to stay at Caché, but we definitely respect your thoughts on it. Wishing you the best going forward and safe travels!

Hi Caroline!You are right, we did figure out your needs quiet quickly and you were very happy with the outcome as you has told us.Your verbal feedback was so beautiful and we keep that in heart, and your feedback here is also appreciated, though quiet different from what we were told throughout your two nights.We wish you the best, and the safest travels, and we hope to see you again sometime soon.

Thank you Craig!Looking forward to seeing you again

Hey Patrick!Thank you so much for your kind review, we sure are glad that you enjoyed your experience with us, and that are so happy that you would recommend us.We look forward to having you here again.Regards!

Hola Elías,Gracias por su encantadora reseña. Estamos muy contentos de que haya disfrutado de su estancia. Esperamos volver a verle muy pronto.

Hello Amy!Thank you for staying with us and we are extremely happy to see you that you have enjoyed your stay here. We look forward to seeing you again very soon!

No importa si te retiras antes de tu salida la habitacion se quedó apartada para usted los días que pago y solicito por la aplicación Si usted reserva x días Son los días que le cobramos y son los días que se queda la habitacion apartada para su hospedaje Al momento de irse No sabíamos si regresaba o no y por ese motivo se le dejó preparada el tiempo reservado Y como le comente tenemos todo grabado y no fue acosada en ningun momento Solo se le solicito el pago directamente en su habitación 2 veces ya que no bajaba a recepción a pagar su deuda Saludos

GRACIAS POR VISITARNOS, ESPERAMOS VERNOS NUEVAMENTE

GRACIAS POR TUS COMENTARIOS. ASI ES TENEMOS UNA EXELENTE UBICACION, ESTAMOS TRABAJANDO DURO PARA MEJOR MAS ASPECTOS DIA A DIA

ESTAMOS TRABAJANDO PARA PODER MEJOR LAS INSTALACIONES ESPERAMOS VOLVER A VERNOS EN CACHE BOUTIQUE

We are sorry to read that you did not enjoy your stay. We´ll pass your comments to management. Regards

Thank you for your feedback, we will continue working to improve our service.

We appreciate your feedback it will help us to improve our service.

Thank you for your comments. We hope to see you again.

Gracias por tu valoración. Vuelve pronto!

We appreciate your comments, we work to improve our service. Guillermo

Thank you for writing a review. We hope to see you again. Take care

We appreciate your comments, we hope you come back soon. Guillermo

Dear guest, thank you for your visit and your comments, they are very helpful to focus on it and improve the quality of services and facilities.

Mr. Wayne, thank so much for your comments. Hope to see you soon Greetings.

Dear guest , we apologize for the inconvenients. We Will work to improve our WiFi net.

Dear Guest Thank you for your visit and we thank you for your comments, we are working to improve our services. Best regards.

Gracias por su puntuación, trabajaremos para mejorar.

Thanks for your comments, Hope to see you soon…!

Estimado Sr. Ricardo. Le ofrecemos una sincera disculpa por los inconvenientes. Estamos trabajando para corregir y mejorar nuestros servicios.

Estimado José, muchas gracias por sus comentarios, ¡Esperamos pronto su regreso!.