8/10 Good
Joshua
Travelled with family
5 Jun 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families, awesome staff, good activities, but food quality and variety is mediocre and in some cases, not good.
Rooms are spacious and comfortable for families up to 5 or 6. Kids even have their own room.
Beach is small but plenty of chairs and palapas for shade and fantastic views and calm water.
Staff is awesome. Super friendly, attentive, responsive, great with kids, ran all activities well and with enthusiasm. The kids club was a lot of fun too.
The food was disappointing. There are only two restaurants and you can only reserve two days in advance. We were able to get 3 reservations to these, which means we had to eat at the buffet every other night for dinner. Be prepared for redundancy, because the options are not there.
Most of the food lacked flavor and was hit or miss for quality. This includes the poolside dining and buffet. Even at Los Murales the food was overcooked or bland. At Kinoko, most of the entrees tasted the same. These are promoted as finer dining, but they weren’t. They have an unenforced dress code.
Overall, our whole family had a great time and loved the experience. This a perfect “first time”family vacation spot. But the lack of food quality and variety will keep us from coming back.
Joshua
Stayed 6 nights in May 2024