Dear valued guest, We would like to inform you that our team has been diligently addressing this recent issue and has reached out proactively to each client to gather their insurance details for a seamless reimbursement process. If you had communicated these details with us, we would have done the necessary arrangements promptly. Your cooperation is greatly appreciated in such cases, and we remain committed to resolving the issue with the utmost attention. Warm regards, Lorenzo De Martin – General Manager

Dear valued guest, Thank you for your kind words about our hotel! We’re delighted to hear that you enjoyed your stay. By the way, did you have the opportunity to dine at our two exquisite restaurants, La Fourchette for Mediterranean dishes and Izumi for Japanese specialties? We’d love to know if you were able to experience their unique culinary delights. Warm regards, Warren Bacchus – General Manager

Dear valued guest, Thank you for your kind words about our hotel. We are glad to hear that you enjoyed your stay with us. We are curious to know if you made the most of our 2 restaurants, La Fourchette and Izumi. La Fourchette offers a variety of delicious Mediterranean dishes, while Izumi serves authentic Teppanyaki and sushi. Did you try any of their specialties? What did you think of them? We appreciate your feedback and hope to see you again soon. Have a wonderful day! Warm regards, Warren Bacchus – General Manager

Dear valued guest, Thank you for taking the time to share your feedback on your recent stay at our hotel. We are very sorry to hear that you were disappointed with your experience and that we did not meet your expectations. We apologize for the inconveniences caused. This is not our usual standard and we have addressed these issues with our staff to ensure that the necessary actions are taken. We value your feedback and we hope that you will give us another chance to make it up to you in the future. Thank you for choosing our hotel and we hope to see you again soon.Warm regards, Warren Bacchus – General Manager

Thank you for the rating.

Dear valued guest, Thank you for your review. We appreciate your feedback and we are sorry to hear that you were not satisfied with our breakfast. We would like to inform you that we have more than 20 selections on our breakfast menu to choose from, including a full English breakfast, pancakes and waffles and also healthy options. We hope that you will give us another chance to serve you better in the future. Warm regards, Warren Bacchus – General Manager

Dear valued guest, Thank you for your kind review. We are delighted to hear that you enjoyed a comfortable and pleasant stay at our hotel. We value your feedback on our restaurants. Kindly note that we use high quality ingredients and we are proud of Izumi restaurant as well, which is famous for teppanyaki and live cooking with our Asian chefs. We are sorry for the inconvenience caused by the delay in your return transfer and we will make sure to prevent such issues in the future. We also hope you had some relax time at our I spa club, which offers a variety of spa treatments and facilities. Thank you for choosing our hotel and we look forward to welcoming you again soon. Warm regards, Warren Bacchus - General Manager

Dear Mr Aminu,Greetings from the Address Boutique Hotel. Thank you for taking the time to write this review. Please note that it is the hotel policy to take payment upon check in from guest who booking has not been prepaid. I believe the receptionist gave you the quote in Mauritian rupees as well as you requested it . You didn't want to pay in Mauritian Rupees as the hotel exchange rate was lower than the bank, the receptionist agreed exceptionally just to take 200 dollars as deposit for the whole stay and you mentioned that you shall come & pay the next day ( which you settled 3 days after that is on the eve of your departure).I believe we followed the normal procedures for the check in and also you understand the fact that the hotel exchange rate for any currency will not be the same as the bank or any money exchange. We also eased the check in process by not taking full payment for the stay.We thank you for the valuable feedback and hope to welcome you again in our property.Kind Regards,Kevin COOPENRooms Division Manager

Thanks a lot for the wonderful review! Looking forward to welcoming you back!

Thank you for taking the time to write to us after your stay. We loo forward to welcoming you again soon!

Thanks a lot!

Thanks a lot for such a detailed and comprehensive review of your stay with us. We are delighted that you enjoyed your time here and that the incident was resolved by the said manager. We look forward to welcoming you again. Best regards

Thank you Marisse!

Thank you for reviewing us. We apologise for the issue with the staff and would like to reassure you that this does not at all correspond to our usual standards. We hope to welcome you again for a renewed experience.

Thanks a lot for reviewing us! We will definitely see about the pictures on the net. Our boutique hotel is located in the village of Port Chambly overlooking the ocean and with a great view to the horizon. We do hope that you have had a great time and we look forward to welcoming you again!

Thank you for rating us. We would like to know more about your grievances. Do not hesitate to contact us. Thanks,

Thanks a lot Patrick! We would love to welcome you again very soon!

Thanks for the great rating!

Thanks for the great rating!

Dear guest, Thank you for having taken the time to share your experience with us. We are mainly a business hotel where leisure travellers come to enjoy the serenity of the Mediterranean feel of the location and ease of access to the most beautiful beaches via taxi or rented vehicle, only 15 mins away. We also have a shuttle service that takes you to the capital or to our sister hotels. We invite you to try our spa, a real nest of calmness and a place to rejuvenate yourself on your next visit. We do apologise for the elevator and we are closely monitoring the situation. We do hope we get the chance to welcome you again soon. Kind regards, Warren Bacchus - Hotel Manager

Thank you for rating us. We are quite surprised upon reading your comment as this does not reflect our usual standards of excellence. This has been reported to the management and we are looking into the matter. We hope to welcome you again for a renewed experience.

Thank you for rating us!

Thank you for this great review and rating!

Thank you for rating us.

Thank you for this marvellous rating and review!

Thanks a lot for the kind words!

Thank you!

Dear Cedric, Thank you for writing about your stay at The Address Boutique Hotel. As we are located on a tropical island besides a river and the sea, we are usually visited by ants, flies and all sorts of little animal and insects. However, we wish to apologise for them being a bother at the restaurant. Your feedback is appreciated and has been forwarded to the restaurant manager. We are happy that you enjoyed your food at Izumi Teppanyaki, our Japanese restaurant. Our menu at La Fourchette restaurant spans from 6-24 Euros per person. We do hope we can welcome you again for a renewed experience. Kind regards

Dear guest, Thank you for writing to us about this issue. Please rest assured that this is an individual incident that does not reflect our usual standards of excellence. We hope to welcome you again for a renewed experience. Kind regards,

Thank you for the review.

Thank you for the great comment!

Thanks for the rating!

Great alternative with a superb view. Thank you for your comment!

Thank you for the review Kurt. It will be a pleasure to welcome you again.

Dear Agnes, Thank you for having taken the time to rate and share your experience with us. Guest feedback is the benchmark of our efforts and we're very pleased to see that you enjoyed your stay fully and you were left with lasting impressions. We look forward to welcoming you back the next time you are in Mauritius.

Dear Adrienne, we would like to thank you for sharing your experience with us. We are very grateful for your kind words and rest assured that we have shared them with our staff. We trust that you have been able to find you home away from home and we look forward to welcoming you back on your next visit to Mauritius.

Dear Fang Mei, Thank you for sharing such a complete review of your experience at our property! We're thrilled you enjoyed every moment of your stay and will pass on your kind words to Kajal! Also, thank you for your recommendation, this means a lot to us and look forward to welcoming all that seek a memorable experience.

Hi David, Thanks for taking the time to rate and review our hotel. We do look forward to seeing you again.

Dear Guest, thank you for a perfect rating. We hope to see you soon.

Dear Guest, I am sorry to hear that your stay with us did not go well, your feedback has been escalated to Trishi our Rooms Division Manager, who will further investigate and ensure that your feedback is linked to your profile and to avoid any inconvenience on your next stay with us. Please feel free to contact myself or Trishi for any assistance or information that you may require.

Dear Guest, thank you for the great feedback. We would love to have you back with us.

Thank you so much, a pleasure always

Dear Guest, thank you for the positive feedback, yes absolutely great hotel. I am happy to note that you enjoyed your stay.

Absolutely and thank you for the lovely feedback