Front of property – evening/night

Reviews of Hotel Lucia

4 out of 5
Hotel Lucia
400 SW Broadway, Portland, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 736 out of 1002 reviews" "
Rating 8 - Good. 175 out of 1002 reviews" "
Rating 6 - Okay. 57 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at this hotel and had a great experience! The staff was super helpful and friendly. The area around the hotel is nice and safe, with tourist attractions within walking distance. There are some great breakfast and dining options nearby. The hotel itself is very nice with unique decor and interior design. The beds were comfortable, and the rooms were spotless. The complimentary beer was a lovely touch, and the valet parking made everything so convenient. Highly recommend!
Stayed 1 night in May 2024
Response from Gabe on 21 May 2024
Thank you for the absolutely amazing review, Olga! We are so glad that our team was able to make your stay comfortable. We had a pleasure hosting you and we look forward to hosting you again soon! Safe travels.

10/10 Excellent

Lionel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And a Happy Hour Beer at 6 pm is cool/ thankU
Stayed 3 nights in May 2024
Response from Jessie on 21 May 2024
Thank you so much for taking the time to review our property! I am so glad that you enjoyed our Happy Hour, we love promoting local businesses to our guests. We hope to see you again soon!

6/10 Okay

Luce

Travelled with family
Liked: Cleanliness, staff & service, amenities
Water was Luke warm, noisy, nice location, bathroom is VERY small.
Stayed 1 night in May 2024
Response from Gabe on 19 May 2024
Thank you for taking the time to leave a review, Luce. I am sorry to hear that you had some issues with your stay. Unfortunately, the hotel was built in 1909 and travelers needs were different back then, and in turn the bathrooms are not as large. We have taken a look into the water in the room and were able to resolve the issue. Safe travels.

10/10 Excellent

Linda

Travelled with family
Liked: Property conditions & facilities
Nice
Stayed 4 nights in May 2024
Response from Jessie on 21 May 2024
Thanks for taking the time to review our property! I am glad that you enjoyed your stay and we hope to host you again!

8/10 Good

David

Travelled with partner, Travelled with group
Quirky and quaint.
Stayed 4 nights in May 2024
Response from Jessie on 19 May 2024
Thanks for taking the time to review our property! I am so glad that you enjoyed our unique style and we hope to see you again soon!

6/10 Okay

Justin

Liked: Staff & service, property conditions & facilities
Poor Hotel Lucia used to see better days. I remember when this was a cool place to stay downtown. Now downtown is total trash. That’s not their fault, but they’ve also let the hotel itself fall into some disrepair. It’s just worn. Bed is comfy and all. Room is small / average.
Stayed 1 night in Jan 2024
Response from Gabe on 19 May 2024
Hello, Justin. Thank you for taking the time to leave us a review. The state of downtown is not the greatest, but we are working as a community to improve the city. I am sorry to hear that the room had some wear to it. We are always trying to keep our rooms in top shape, and I am going to have our engineering team check the room. Safe travels.

10/10 Excellent

Jeff, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very friendly and helpful
Stayed 1 night in May 2024
Response from Jessie on 19 May 2024
Thanks so much for taking the time to review our property! I am so glad that our team was able to help make your stay more comfortable and enjoyable. We hope to host you again soon!

10/10 Excellent

Pierre, Penfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was welcoming and well presented. The bed was comfortable. I also loved the radio on the night stand: I have not experienced something like that in such a long time. Overall I was very satisfied with my stay at Hotel Lucia. I paid more than double the price for crappier places during my trip.
Stayed 3 nights in May 2024
Response from chandler on 17 May 2024
I'm glad that your room was so welcoming and comfortable! our number one goal is to meet guests expectations and it seems as though we were able to accomplish that with your stay! Hopefully we will get to host your next stay in Portland! Until then safe travels.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in a good location. The little extras like the free pinball machines in the basement and the complimentary beer/cider hour in the evenings were nice ( though for a 'resort fee' of $33 a day, they're not exactly free....) The hotel was let down by not having any breakfast or dining options onsite and the bathrooms had metal sinks, which felt a bit more like a prison than a stylish bathroom
Stayed 3 nights in May 2024
Response from chan on 12 May 2024
Thank you for taking the time to give our team feedback! The guest amenity fee is a industry standard which helps our team maintain our facilities and amenities, along with paying our team a liveable wage. Our hope is overtime our guests will be able to enjoy our facility's and amenities fee free. As for the outdated bathrooms, I agree that they are not luxurious by todays standards. Hopefully with hard work and determination our team will be able to renovate them, as was our goal for breakfast and soon we will be offering breakfast to guests! We enjoyed your stay and hope you travel safe!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chan on 12 May 2024
Thank You! We appreciate that you took the time to review our team!

10/10 Excellent

Varun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great
Stayed 1 night in Apr 2024
Response from Liza on 10 May 2024
We're so pleased you enjoyed your stay with us! We are in a fantastic location! I'm happy you were able to explore the city!

10/10 Excellent

sem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay only one night, the services starting from the valet to reception was asome as the same to get directions from the hotel management. Most definitely will go Back in future visits to Portland.
Stayed 1 night in May 2024
Response from Jessie on 9 May 2024
Thank you so much for taking the time to review our property! I am so glad that our team was able to help make your stay more enjoyable. We cannot wait to host you again!

10/10 Excellent

Teena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area near dining, highway, and tourist attractions. Room was very comfortable with little extras like leaving the radio on for a welcoming feeling. Staff were very helpful and I enjoyed the free drink offered in the evening.
Stayed 1 night in May 2024
Response from Matthew on 7 May 2024
HI Teena, Thanks very much for taking the time to review our team. I'm glad that our efforts made your time in Portland more memorable. I hope that we're able to host you again.

10/10 Excellent

Molly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in downtown Portland! The employee who checked us in immediately offered dining and activity selections for our stay. My kids loved the arcade downstairs and board games in the lobby. Even though it was a very hip, cool atmosphere (which sometimes makes it seem focused on adults only), it was still very family friendly which was great!
Stayed 2 nights in May 2024
Response from Matthew on 6 May 2024
Hi Molly, I'm glad that your whole family was able to explore and enjoy our space. It's great to hear that we made a positive impact on your time in Portland

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 1 night in Apr 2024
Response from Liza on 4 May 2024
Thank you, Daniel! We really appreciate your kind words. I hope we have the opportunity to welcome you back with us soon!

10/10 Excellent

Reynaldo Thadeus Jr., SAN FRANCISCO

fabulous hotel!
Stayed 2 nights in May 2024
Response from Liza on 4 May 2024
Thank you, Reynaldo! We are so pleased you enjoyed your stay with us. Please come back and see us again soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessie on 3 May 2024
Thanks for taking the time to review our property! I am so glad to see that you enjoyed your stay and we hope to host you again soon!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matthew on 3 May 2024
Hi Jonathan, Thanks very much for taking the time to review our team. I'm glad to hear that we made your time in Portland more comfortable. I hope that we're able to host you again in the future.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ken Z. on 1 May 2024
Hi Megan! Thank you for taking the time to review our property! I am glad you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Martina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel, would definitely stay here again
Stayed 4 nights in Apr 2024
Response from Gabe on 29 Apr 2024
Thank you for the wonderful review, Martina. We are so glad that you enjoyed your stay with us and our beautiful hotel. We look forward to seeing you again soon!

10/10 Excellent

Emily, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and great
Stayed 1 night in Apr 2024
Response from Gabe on 28 Apr 2024
Thank you for the review, Emily. We are so glad that you enjoyed our decor, and we hope to see you again soon. Safe travels!

10/10 Excellent

Seanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful! Clean, interesting furniture and decorating, comfy beds, great shower, great toiletries. There was a small surprise fee on top of the resort fee (how is this a resort?) which I was not a fan of. The hotel is in a great area, close to great food and very walkable. Would stay here again for sure, even with the surprise fee.
Stayed 2 nights in Apr 2024
Response from Jessie on 28 Apr 2024
Thank you for taking the time to review our property! I am glad that you enjoyed your stay with us, we never want fees to be a surprise to our guests and try our best to have third parties reflect all the fees due at check in. We hope to see you again soon!

10/10 Excellent

Kathia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice! Excellent staff and service, I got to rent a bike (good condition) every day to move around and was included! The amenities in the room so so , the coffee machine in my room never worked I told the maids and they tried to fix it I think but when they returned it to the room was rhe same. Good thing they have coffee and tea at reception every morning. ALSO THE STAIRS WERE EXCELLENT AND WELL MAINTAINED!! I try to use the stairs as much as possible in hotels and this where some of thw few that felt part of it and not only for emergency purposes!! Canned beer as welcome drink at 6pm was nice too!! Thanks
Stayed 4 nights in Apr 2024
Response from Liza on 24 Apr 2024
Thank you so much, Kathia! Wonderful to hear that you took advantage of some of our amenities. I'm sorry to hear about the coffee maker in our room. I'll follow up with the team. I hope we get to welcome you back with us again soon. We'll have the bikes and beer waiting for you!

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Friendly staff. Great location. It worked for a 1 night stay while in town for business.
Stayed 1 night in Apr 2024
Response from Matthew on 24 Apr 2024
Hi Amanda, Thanks very much for taking the time to review our team! We're always looking to improve our operations. Don't hesitate to let us know if there is anything we could have done to earn a perfect score

10/10 Excellent

Vanieta

Stayed 1 night in Apr 2024
Response from Gabe on 12 May 2024
Thank you for the amazing review, Vanieta! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again in the future. Safe travels!

10/10 Excellent

Bonam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, clean and renovated. Only downside is the room can be a bit noisy from the toilet and outside, which is typical for older built building in downtown.
Stayed 1 night in Apr 2024
Response from Chandler on 22 Apr 2024
I agree that our hotel has a amazing location, near many fabulous restaurants, bars, and stores. I do see your point about our bathrooms however our hope is over time with hard work and determination we will be able to renovate our outdated bathrooms to make guest's experience more satisfactory. Safe travels, we hope to host another stay for you in the future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessie on 20 Apr 2024
Thanks for taking the time to let us know how we're doing! I am glad that you enjoyed your stay, we hope to see you again soon!

8/10 Good

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the art/camera display. Customer Service Representatives and cleaning staff were all extremely friendly and helpful.
Stayed 3 nights in Apr 2024
Response from chandler on 19 Apr 2024
Thank you! Our team tries their hardest to maintain our beautiful art. I agree that our team represents Lucia truly well with their outgoing helpful personality's.

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Down town Portland is having a struggle with unhoused people.
Stayed 1 night in Apr 2024
Response from chandler on 19 Apr 2024
Thank you for leaving some feedback for our team! We really appreciate it. As for the unhoused issue, i agree that Portland has some work to do. Our hope is overtime with hard work we will be able to bring our city back to life!

10/10 Excellent

Oscar

Stayed 1 night in Apr 2024

8/10 Good

chun sing

Stayed 1 night in Mar 2024
Response from Liza on 4 May 2024
Thank you, Chun. I hope we get to welcome you back with us soon!

10/10 Excellent

Katrina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 3 nights in Apr 2024
Response from Gabe on 26 Apr 2024
Thank you for the wonderful review, Katrina. We are so glad that our team was able to make your stay memorable! We had a pleasure hosting you and hope to do so again soon. Safe travels!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and informative. Would recommend this hotel to friends and family!
Stayed 3 nights in Apr 2024
Response from Rachel on 12 Apr 2024
Hey David, I'm so glad you had such a great stay! Our staff are hospitality rockstars :) I hope we have the pleasure of hosting you again, or your friends and family!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff! Very helpful. Love love the artwork and the vibe of the hotel. Very comfortable and fun
Stayed 1 night in Apr 2024
Response from Gabe on 11 Apr 2024
Thank you for the raving review! We are so happy our team was able to make your stay comfortable and we had a pleasure hosting you. Safe travels!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel, lots of quirky art and decor. Staff were very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Rachel on 9 Apr 2024
Hey Russell, so glad you enjoyed the hotel & our amazing staff! I hope we have the pleasure of hosting you again :)

10/10 Excellent

danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff and centrally located
Stayed 2 nights in Apr 2024
Response from Gabe on 7 Apr 2024
Thank you for the wonderful review Danielle. We are so glad we had the pleasure of hosting you, and we hope to do so again in the near future. Safe travels!!

10/10 Excellent

Modesto

Stayed 1 night in Apr 2024
Response from Jessie on 27 Apr 2024
Thanks for taking the time to review our property! I am glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Matthew on 24 Apr 2024
Hi Ryan, Thanks very much! I hope that our team was a positive impact on your stay in Portland.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel I stay there a lot. The people are wonderful. The rooms are clean and nice
Stayed 4 nights in Mar 2024
Response from Matthew on 3 Apr 2024
Hi Daniel, We love hosting you. Thanks very much for taking the time to review our team

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Matthew on 3 Apr 2024
Hi Arnold, Thanks very much! I'm glad that we were able to make your stay in Portland more comfortable. I hope that we're able to host you again

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Lucia was very good. Location is excellent (despite the sadness of seeing a good number of homeless and people with mental health issues in Downtown Portland). Personnel were nice. The hotel does not have a restaurant or bar. There is room service from a nearby restaurant.
Stayed 4 nights in Mar 2024
Response from Gabe on 1 Apr 2024
Thank you for the review Adrian. We are glad you enjoyed your stay here, and we are looking to open our restaurants in the near future! we do understand that the state of downtown is not the best, but we are actively working to better downtown. We hope to host you again when you swing by Portland!

10/10 Excellent

Zexin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessie on 21 Apr 2024
Thank you for taking the time to review our property! I am so glad to see that you enjoyed your stay, we hope to host you again soon!

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Mar 2024
Response from Matthew on 31 Mar 2024
Hi Francisco, Thanks very much for taking the time to celebrate our team. I'm really glad that our service was able to make a positive impact on your stay. I hope that we're able to host you again in the future.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Rachel on 1 Apr 2024
Thanks for the feedback, Jana! I'm so glad you enjoyed the hotel. I hope we have the pleasure of hosting you again!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jessie on 21 Apr 2024
Thanks for letting us know how you enjoyed your stay! I am glad to see it was a positive experience for you, we hope to see you again in the future!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, excellent location near city attractions, valet service works well.
Stayed 3 nights in Mar 2024
Response from Matthew on 4 Apr 2024
Hi Jonathan, Thanks very much for taking the time to review our team. I'm glad that we were able to make this stay more comfortable for you. Hope to host you again soon

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful decor and the pinball machine was fantastic!
Stayed 1 night in Mar 2024
Response from Matthew on 29 Mar 2024
Hi Mary, Thanks very much for taking the time to review our team. I'm so glad that we were able to make your time in Portland more comfortable. I hope that we are able to host you again soon.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matthew on 18 Apr 2024
Hi Aaron, Thanks for taking the time to review our team. I'm glad that we made a positive impact on your time in Portland. We look forward to hosting you again soon

10/10 Excellent

Charles

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old and dated for the money
Stayed 4 nights in Mar 2024
Response from Rachel on 27 Mar 2024
Hey Charles, I'm sorry you felt the hotel was dated. The building may be 115 years old, but our engineering staff works every day to continually repair it and keep everything working in tip top shape.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Matthew on 14 Apr 2024
Hi Sarah, Thanks so much for taking the time to review our team. I'm glad that we were able to make your time in Portland more comfortable. I hope that we can host you again soon