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Reviews of HF Tuela Porto

3 out of 5
HF Tuela Porto
Rua Arquitecto Marques da Silva, 200, Porto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 510 out of 1001 reviews" "
Rating 8 - Good. 415 out of 1001 reviews" "
Rating 6 - Okay. 58 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dominique

Great location. Staff can be more personable, they are not friendly.
Stayed 2 nights in Apr 2024

2/10 Terrible

Mayoori

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
My partner and I stayed at HF Tuelo Porto for two nights and I will not be returning because of poor customer service overall quality of the facility. Cons -If you are using the parking, be warned. Tuela Porto only has 13 spots in a very small, tightly packed underground garage. It is not suitable for a SUV/larger car. There is a sister hotel right next door that has multiple floors of parking that you can access (still not great for larger vehicles) but we were not told that at check in. Instead, we had to struggle in the first garage, come all the way back up, only to be told we can park in the neighboring garage and THEN find out there is no adjoining access from that garage to our hotel, so we had to drag our luggage around from one building to the next and up about 7 stairs (there is no ramp at Tuelo Porto entrance). I could have forgiven this fiasco but when we expressed our feedback, we were met with defensiveness and zero effort to rectify / compensate for the trouble and stress caused. Mary or Marianna was the name of the staff that was very rude. Her colleague, George, did his best to apologize but it was only when I asked for the parking fee to be removed that he said he could “look into it”. The parking was ultimately not charged but it really should have been offered give the circumstances. -Rooms walls are paper thin. I could hear everything from next door and up above and it wasn’t because the individuals were excessively noisy. TBC
Stayed 2 nights in May 2024

8/10 Good

Yu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No complain about this hotel.The only thing was the housekeeper didn’t give us drinking water the second day,otherwise it is perfect!
Stayed 2 nights in Apr 2024

10/10 Excellent

Yasmin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very helpful. Breakfast was delicious and sufficient.
Stayed 2 nights in Apr 2024

6/10 Okay

Elena, Edmonton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Paper thin walls, no sound proof at all.
Stayed 4 nights in Apr 2024

8/10 Good

Horacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from the the tourist area
Stayed 5 nights in Apr 2024

10/10 Excellent

ROBERT

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Mar 2024

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one issue is, you can hear the noise from next room and when someone is using the toilet upstairs. Otherwise, this hotel is excellent.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Ashish Manohar

Stayed 1 night in Dec 2023

8/10 Good

JOANNE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel with reasonable price, will recommend to friends
Stayed 2 nights in Nov 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, excellent breakfast buffets, nearby options for eating, shopping, taxi stand across the street.

10/10 Excellent

Beata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 4 nights in Oct 2023

10/10 Excellent

Katiuska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all this is a very nice hotel in what seemed like a good safe location. The bathrooms were old, but in good condition. Slow drain would leave you standing in water during your shower and there was a bit of dark grout at the bottom of the tub. Staff was extremely nice and helpful. The keys would not stay active, so every eying when we returned from our outings, the key cards would not work and we would have to go to the front desk to have them fixed. There is a large food hall close by so there are plenty of food choices, but we only found one decent sit down restaurant nearby. For a shorter stay, I would stay here again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would go back
Staff are great - the breakfast is very good
Stayed 3 nights in Sep 2023

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a good place to stay. Breakfast was great and place was clean and comfortable. Location was ok.
Stayed 2 nights in Aug 2023

8/10 Good

Kathy

Stayed 1 night in Aug 2023

10/10 Excellent

marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to public tansportation breakfast buffet was excellent 20-30 minute walk to the porto waterfront
Stayed 4 nights in Aug 2023

10/10 Excellent

Menandro

Stayed 3 nights in Jul 2023

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed many times at the hotel Tuela and have never been disappointed. It has a great breakfast!!
Stayed 5 nights in Jun 2023

8/10 Good

Darren and Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel away from sights.
The hotel is like a typical American hotel.The room was clean. We are a family of 4 and the "double" beds were small, but we are used to those accommodations. The staff at the front desk could smile more. We had looked for hotels in the touristic zone but if we wanted the comfort of this hotel we had to pay more. so we decided to stay away from the sights and walk or use taxis to reach our destinations. Breakfast was pricey but good. This hotel offers parking with an extra fee.
Stayed 2 nights in Jun 2023

10/10 Excellent

RAY, Rockford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and helpful staff.
Stayed 1 night in Jun 2023

8/10 Good

Tiegong, Sugar Land

Stayed 1 night in May 2023

10/10 Excellent

Marjan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel with good access to Porto's tourist attractions. We also used the parking, which was a little small and hard to park, but is normal for Portugal I think. Our room was very spacious and clean, and the breakfast was ok
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
The hotel was really comfortable. The room could have done with an iron and ironing board though.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

José

Stayed 1 night in May 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a little too far from the centre of the old city, but an easy metro ride. Good size room, great bed and super helpful staff.
Stayed 3 nights in May 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Mary

Travelled with group
All good , ,,location was good ,, easy to get around ,, service was good ,, 🙏
Stayed 4 nights in Apr 2023

10/10 Excellent

Lourdes, Orlando

Stayed 1 night in Apr 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place. Room was clean and comfy. Great buffet breakfast. Good location.
Stayed 1 night in Apr 2023

8/10 Good

Farzeea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe, helpful staff and very clean.
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good breakfast. Everything was perfect.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jennifer D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time !
Always a great time...!
Stayed 1 night in Jan 2023

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Lali

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Manuel

Stayed 4 nights in Aug 2022

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto
Very pleasant stay in the hotel with lovely staff on the front desk and a lovely breakfast in the mornings. Room was spotless upon arrival, only problem was that the bin in the bathroom was not emptied when the room was cleaned. Other than that excellent stay will hopefully be back soon
Stayed 7 nights in Aug 2022

10/10 Excellent

Bella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Aug 2022

10/10 Excellent

Guillermo

Stayed 1 night in Aug 2022

10/10 Excellent

Julie, Medford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice, staff was incredibly amazing , Marcos was very attentive. We had a great experience, I totally recommend this hotel. 5 stars!!
Stayed 3 nights in Jul 2022

10/10 Excellent

David

Stayed 2 nights in Jul 2022

8/10 Good

Rod

Stayed 3 nights in Jul 2022