Double Room, Kitchenette | Private kitchen
Check availability

Reviews of Old Town Square Apartments

3.5 out of 5
Old Town Square Apartments
Masna 20, Prague

Reviews

7.8

Good

Rating 10 - Excellent. 89 out of 246 reviews" "
Rating 8 - Good. 96 out of 246 reviews" "
Rating 6 - Okay. 27 out of 246 reviews" "
Rating 4 - Poor. 15 out of 246 reviews" "
Rating 2 - Terrible. 19 out of 246 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Anders

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
A tourist trap, and one we fell right into. Extremely disappointed. We had multiple safety concerns, when we called to discuss we were asked to message via WhatsApp instead (so the staff didn’t have to discuss our concerns in front of new customers) with a promise of resolution straight away. 2 hours and multiple phone calls later, we were eventually offered another apartment (which was declined as it was in a completely different area of town, 30 minutes walk away with luggage). While there were LOTS of small inconveniences, our safety concerns included: - No smoke or carbon monoxide alarms, despite the apartment page showing these were fitted - A wardrobe that fell onto our 7 year old child when they opened the door - A shower that scalded our 10 year old after suddenly changing temperature, and was nearly unusable by adults for the duration of our stay - A window from the buildings communal hallway directly into the apartments shower cubicle (frosted glass, but still….) The response from staff when we raised these concerns? “Nobody else has complained before” Despite there being nearly 60 photos of the apartments online, none of them were for our apartment- and I can understand why. The wardrobe issue was “fixed” by placing a screw through a bit of unrelated plastic (a pipe and angle measure guide), the wardrobe backing and into the wall. We wished we had spent our entire stay at our previous accommodation (Three Golden Crowns Apartments- fantastic experience)
Stayed 4 nights in Mar 2024

4/10 Poor

Tobias

Travelled with family
Disliked: Room comfort
Not worth it
Apartment was very old, up 70 flights of stairs (209+) when the lift didn’t work plus for 2/3 nights we had either a domestic screaming match going on outside of our apartment or some crazed person knocking on doors and trying to gain access to our apartment, which frightened the life out of my wife and 2 young children. The operators didn’t want to have anything to do with it. No remedy and bad communication. An incredibly horrible experience, plus incredibly expensive
Stayed 3 nights in Dec 2023

2/10 Terrible

Zainab

Travelled with family and small children
Disliked: Cleanliness, amenities
The property was not a 3 bed as advertised. We had to check in at a separate property which was 8 minutes walk from the reception which was not easy with 4 kids at almost midnight. I was given a flat on the 3rd floor with no lifts, fan or air conditioning and the property managers refused to move me when we were harassed by a shop owner in the same property. Very disappointing and I will not recommend.
Stayed 4 nights in Aug 2023

8/10 Good

Peggy

Travelled with family
Very convenient location but very noisy at night.
Stayed 4 nights in Jul 2023

6/10 Okay

mitra

Stayed 2 nights in Jul 2023

2/10 Terrible

Amy

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Great location, however, the bedding and pillows were stained. It was very, very loud in the building and if you closed the windows, it was very very hot in the apartment. They had 1 very small fan for 3 rooms Additionally, although we paid for a 3 bedroom, it was a two with a bed placed next to the couch in the middle of the living room. Don't stay here - its not even worth the cheap price

10/10 Excellent

Evan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good and clean for all of my friends and I!
Stayed 4 nights in May 2023

8/10 Good

Madison

Stayed 2 nights in May 2023

8/10 Good

JOSE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was impeccable, it was not the same as the photos, since it corresponds to a series of apartments that are managed, it was located in a quiet area and had everything required for a stay without problems. The only drawback was that it was more than 2 kilometers from the check-in place and the information provided at the inn was perfectly deliverable via email or WhatsApp, thus avoiding being from there to here.
Stayed 2 nights in May 2023

4/10 Poor

NOAM

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They were just looking for a way to get money out of us. Apart from the location which is excellent, the service, the attitude and the level of cleanliness were poor.
Stayed 4 nights in May 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness
Overall a good experience with 2 minor issues
Overall a good experience. There were only 2 minor issues: 1. The line to check-in at 2:00 was long and slow, causing some of the patrons to lose patience. 2. We asked for some extra sheets but when they were not delivered within 24 hours we needed to ask again (which worked). On the plus side, the apartments (we rented 4 of them) were clean and spacious and fantastically located near Old Town Square. The staff was friendly. Our special request for our 4 apartments to be located near each other was accommodated.
Stayed 3 nights in Apr 2023

10/10 Excellent

Maksym

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice surroundings. Walking distance to a lots of places. Walking distance to public transport to explore further areas
Stayed 4 nights in Mar 2023

10/10 Excellent

Oksana

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Good place!
Stayed 4 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Jul 2022

2/10 Terrible

leigh

Travelled with group
Disliked: Cleanliness, room comfort
terrible
awful service - not the room we had booked! The pictures are not the same as the property - BEWARE
Stayed 3 nights in Jun 2022

2/10 Terrible

Leigh

Travelled with group
Disliked: Cleanliness, room comfort
Please Avoid
The property is nothing like the pictures - it was horrible. I asked to move and they only had rooms 10 miles out of town - they acknowledged the poor room. The hotel was a building site! They said they would move me the next day after I stayed one night - they then said they were fully booked so I had to stay another night.
Stayed 2 nights in Jun 2022

8/10 Good

Billy

Stayed 3 nights in Jun 2022

4/10 Poor

Adam

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Old Square Apartments own several apartments, the one we got had nothing to do with the photos on the site. The property was terrible run down, dirty and uncomfortable. We only spent time to sleep and didn't want to spend another minute in the apartment. The only positive was the location otherwise it felt like a tourist trap. Super dissapointing.
Stayed 3 nights in Apr 2022

8/10 Good

Kenneth

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
It was in a great location near cultural sites as well as food and drinks very close by. It is an older building so not everything was perfect but overall I enjoyed the stay.
Stayed 4 nights in Mar 2022

10/10 Excellent

Juan

Liked: Cleanliness, room comfort
Amazing
Excellent location
Stayed 3 nights in Nov 2021

8/10 Good

Patrycja

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2020

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Darwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment with view of old town very spacious 2 separate bedrooms very close to Xmas markets..be aware that some apartments are in separate buildings that you have to walk to.
Stayed 3 nights in Dec 2019

10/10 Excellent

Elize, United Kingdom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding! We had to check in late so we were worried that the reception might not let us check in really late. The reception desk is open 24/7. Staff are really helpful and very welcoming. Superb. The property is right in the heart of the historic Old town.Metro and tram stations just a few minutes away. Highly recommended and very pleased about our stay at Prague.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Old Town Square Apts was perfection in location, rooms, helpful information with check in. We were a family of 8, 3 adults & 5 children & stayed for 3 nights. I would recommend this hotel as excellent.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
This was a very nice apartment in a very convenient location near Old Town square in Prague. Walking distance to major attractions.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No hot water
Great apartment in a great location. The hot water didn’t work. After 2 calls and about 2 hrs the maintnance guy showed up to fix the hot water. He confirmed it was broke and said it would take an hour for the water in the tank to get hot. Unfortunately, we were checking out and all needed showers before we left. 6 adults and 2 children took cold showers. I asked for a partial refund and was told no because it was an “unforeseen technical difficulty”. I hope others have a better experience than we did. We will stay somewhere else next time.
Stayed 1 night in May 2019

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space, location, value
Loved spacious unit, laundry machine in kitchen, lots of fans to keep air circulating. In heart of all the action but somehow not too noisy. The keys to door are a bit tricky as the lock tends to slide around, but the unit itself was secure. The elevator is very small and it’s platforms are between floors, so there is always a half flight of stairs to walk with luggage no matter which floor you are on. This is not a complaint, just a heads up. We really loved our time in Prague and the price we got during a very busy holiday weekend was s tremendous value.
Stayed 1 night in May 2019

6/10 Okay

Marcie, Holliston, MA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The apartment was clean and in a good location. It was difficult to get into with three different keys and three sticky locks. We also would have appreciated knowing in advance that after checking in with Reception in one building, we would have to carry our luggage across the square and use Google maps to find the actual unit where we were staying, because the map we were given was very scant.
Stayed 2 nights in Nov 2018

8/10 Good

Wendy, Hull. East Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the square 3 minutes walk. So great locat
4 of us in 6 bed apartment. So plenty of room. Found it difficult to locate at first as wasn't connected to reception. But on location, perfect for old town square. Rooms clean & tidy.
Stayed 3 nights in Sep 2018

8/10 Good

steven, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central spot and secure
Very central spot, secure, kitchen and washing Machine. Lift a bit jolty so chose to use stairs. Great support from the company. Excellent internet.
Stayed 5 nights in Aug 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Fantastic apartment. Everything you need (and more) within very easy reach of main tourist attractions. Equipped with everything, including coffee machine. Huge bath. Rooms are massive. Felt very secure. Just incredible for the price, no just incredible period. I liked it a lot! Slight negatives (very slight) all the bedrooms ran into each other so you must walk through bedrooms to get to the bathroom. There was some noise at the front at night from drunken English people, but unfortunately this seems difficult to avoid in Prague. Not the apartments fault and they were very helpful when we asked to be accommodated as far away as possible from the stag/hen parties.
Stayed 2 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot and Loud
We stayed at this property last weekend and had two rooms (11 adults). The website suggests air conditioning is available upon request but they were not available. They are in the rooms but don't function. They had a few small fans but it was sweltering and not enough for the warm weather. Also, while the location is convenient to the city center it is right on top of a very crowded and loud bar that was open until 4:00 in the morning. The floor on the first floor apartment shook and vibrated due to the loud noise. You had to keep the windows open to even breathe because of the heat and the music, shouting, cheering, breaking glass, screaming would keep you up all night long. So do not come to this place if you need sleep!
Stayed 3 nights in Jun 2018

8/10 Good

meir

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Very difficult logistics
No elevator to third floor. No body help me ( 63 years old ) . Reception takes a long time. The apartment is in other building and not in the address of the reservation with no notice before.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large apartment for a great price in a perfect location. I would recommend it to anyone.
Stayed 3 nights in Oct 2017

10/10 Excellent

Chas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and centrally located!
Really wonderful flat in a great part of Old Town. Sure, reception is central to several locations, so you will do a bit of walking. Old Town takes care of that if you want - you can book a transfer through them to drop you at the room. Great fast service. Big place with a lot of room for guests. We were there with our family (kids and grandparents) and it was perfect.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, friendly staff, size
Great central location yet quiet, grocery and eateries nearby. Staff were friendly and helpful. Helped us arrange a/c during a mini heat wave when day time high was 92. Cost was $15 per day per unit. Staff also helped us arrange sfe storage of luggage in their office as our train leaves at midnight. The only negative is, our apartment was 7 minute walk from check in, negotiating luggage on cobble stone streets can be tricky, but we were aware of this based on earlier reviews and communication with hotels, so no surprise
Stayed 2 nights in Jun 2017

8/10 Good

Pritika, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location, helpful staff.
We were right off the Old Town Square which is a great location to be in in Prague, never had to take public transport, just walked everywhere. Hotel staff were supremely helpful with tips when we checked in. Great experience in all.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Family stay
Good overall, the apartment is huge for 4 people. The only issue is the drainage in the shower room is very bad, there's water leaking out to the living room after using the shower room. We changed to use the bathtub but the shower head is not under control ! These should be fixed ASAP. The apartment is not very close to their reception office, should arrange transportation for going to the apartment as it's difficult to walk on the stone road with heavy luggage.

8/10 Good

Divya, New Delhi

Liked: Cleanliness, room comfort
Nice place but poor service
The apartment is located at a central location, close to old town square and charles bridge. We did have some inconvenience when we were asked to shift to a separate building after check-in, around 500 mts away from the initial location. Though it was a great location, it caused some inconvenience to lug our bags all the way! Would've been good if we were informed about this in advance. Also, the first morning we experienced a power cut for a few hours which set us back by some time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable apartment
The Apartment was nice overall. True to its name, it was located right beside the old town square. Despite the apartment only has a single bathroom, the building has enough room to fit at least 8 people. The sofa is also really comfortable to sleep on. The reception is open 24 hours and they are fluent in English with a friendly attitude. You can put your luggage at the reception before checkin and after checkout so you don't have to carry it around the city all day.

8/10 Good

Ann, Brisbane

Liked: Staff & service
Good Value Great Loacation
Very good value apartment in a very central location for Prague sightseeing, midway between Charles Bridge and the Astronomical Clock. Right in the heart of the bustling restaurant, tourist area but surprisingly quiet in the apartment itself. It was clean and roomy (except for the bedroom which was tiny) and probably better than we expected for the money. Reception staff (in a completely different building) were good in arranging very reliable private transfers to pick us up at the airport and also take us to the train station on departure. Great service overall.

8/10 Good

Lars Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Matt, Boston, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it!
I loved the apartments! Very spacious, comfortable, great price, and an incredible location!

10/10 Excellent

yishai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
prague - great location
great location very nice apartment only bad thing reception is not where apartment is d

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The apartments are allocated centrally and guest have to go personally to collect the keys and deposit them back at the time of check out. IN all probability you will have to walk for 5 1- min with luggage to reach apartment. The apartments do not have lift and higher floors are allotted. Be Careful !!!! In prague it is advisable to stay away from city centre and commute through public transport.

8/10 Good

Somnath, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quite a find in old town square
Not a hotel but a serviced apartment. Beautiful old building tastefully furnished with every facility. It would have been nice to have a small supply of tea or coffee making arrangement. We liked the place.

4/10 Poor

Aaron

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Only worth the location
This company owns multiple apartments, and we got a super dumpy one. Bed was hard as a rock, walls thin as paper and of course loud neighbors... And the shower was only a bath.. We had to hold the spout over our head while we showered.. Expensive for how bad it was.

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort