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Reviews of The Radnorshire Arms Hotel

3 out of 5
The Radnorshire Arms Hotel
High St, Presteigne, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 78 reviews" "
Rating 8 - Good. 17 out of 78 reviews" "
Rating 6 - Okay. 5 out of 78 reviews" "
Rating 4 - Poor. 2 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

caroline

Liked: Cleanliness, amenities
Unable to get wi fi although staff did try their best to assist
Stayed 2 nights in May 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at The Radnorshire Arms. Staff were friendly and effective, service was good, food was good, ambience of communal areas was good. It was also good value for money.
Stayed 2 nights in May 2024
Response from Martin on 15 May 2024
Thankyou

10/10 Excellent

Vikki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
An historic interesting building with a number of rooms. . Ample parking and z large garden with covered area.
Stayed 1 night in Apr 2024
Response from Louise on 11 May 2024
Thank you very much for taking the time to share your recent experience with us. I am glad to see that you have enjoyed your stay with us.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our welcome and care throughout our stay was exceptional. Both front of house and bar staff were keen to make us feel relaxed and to make the most of our experience. It is a fascinating building in a wonderful location.
Stayed 1 night in Apr 2024
Response from Louise on 11 May 2024
Thank you for your kind words in relation with your recent stay here with us. I am delighted to see that you have had a good time whilst you were in our care. We hope to welcome you back soon

10/10 Excellent

Helen

Travelled with partner
Room was spacious and comfortable, staff were very friendly and helpful. We ate at the restaurant both nights and couldn’t fault the service or the food. We would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Louise on 2 Mar 2024
Thank you very much for your feedback

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
A lovely hotel full of character and excellent food, particularly the dinner menu in the evening. Staff were friendly and attentive. Continental breakfast was great, although a cooked option would top it off. The only very slight criticism would be the very early alarm call from a cockerel next door.
Stayed 3 nights in Feb 2024
Response from Jack on 18 Feb 2024
Thank you for all of your wonderful feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Louise on 8 Feb 2024
Many Thanks !

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Disappointing! I rarely review a property as I stay at more than 100 hotels a year but this one was well below any standards. Most properties of this standard show carefully staged photos of the odd antique, a bunch of flowers, a well presented meal but not here. The photos on the Hotels.com listing give a realistic impression. Drab and uninviting. The property was built in the 1600's but it's like stepping back into the 80's. The first thing that hits you on arrival is the bouquet of stale beer throughout the ground floor. Rooms are quaint but the mattress, pillows and headboard smell antique too. Bathrooms are overcrowded with lukewarm water. Restaurant is uninspired verging on terrible with a menu which probably hasn't changed for 20 years. If you have no other accommodation choice it's bearable but otherwise, I would look elsewhere.
Stayed 1 night in Nov 2023
Response from Louise on 2 Dec 2023
Many thanks for sharing your thoughts with us

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
We found all the staff very friendly and helpful, and our room was very comfortable. There is an excellent choice of food for dinner in the evening, breakfast was first class, and the lunchtime menu was very good. All in all, a lovely stay. We will be returning again in the future.
Stayed 1 night in Oct 2023
Response from Martin on 31 Oct 2023
Thankyou

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top marks±
A lovely short stay at this wonderful old building. The staff are a great team and know how to treat their customers, be it at reception or in the dining-room. Top marks!
Stayed 1 night in Sep 2023
Response from Louise on 4 Oct 2023
Thank You very much!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay
Stayed 2 nights in Oct 2023
Response from Louise on 4 Oct 2023
Many Thanks

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Martin on 25 Sept 2023
Thank you

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing place! Everything was perfect and I would highly recommend. Friendly staff, great food, very clean, the hotel has a lot of history and is an amazing building.
Stayed 1 night in Sep 2023
Response from Louise on 12 Sept 2023
Thank you so much for your comments. It is greatly appreciated!

10/10 Excellent

Carolyn

Stayed 2 nights in Sep 2023
Response from Martin on 10 Sept 2023
Thank You

6/10 Okay

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent
Stayed 1 night in Aug 2023
Response from Martin on 10 Sept 2023
Thank You

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel superb bathroom. No TV reception. Food good and very reasonable.
Stayed 2 nights in Aug 2023
Response from Martin on 10 Sept 2023
Thank you

10/10 Excellent

Darran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Radnorshire inn
Very good, staff were attentive and resolved any queries quickly.
Stayed 1 night in Aug 2023
Response from Martin on 29 Aug 2023
Thank you

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Ok.
Ok, good and bad. Very comfortable bed and room but bathroom floor wasn't too clean. No slip mat in bath if you wanted a shower and bath took ages to run. It says breakfast included but bear in mind it's a continental /buffet style which isn't my thing. Overall it wasn't bad but I wasn't happy at having to show id just because I paid cash.
Stayed 1 night in Aug 2023
Response from Martin on 14 Aug 2023
Thank you for your feedback

10/10 Excellent

Jacqueline

Stayed 2 nights in Aug 2023
Response from Louise on 8 Aug 2023
Many Thanks

10/10 Excellent

KIERON

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely grade 2 listed building with atmospheric oak paneling. Welcoming staff, great food,we will definitely return.
Stayed 2 nights in Aug 2023
Response from Louise on 8 Aug 2023
Many Thanks

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel
Excellent place to stay. Amazing historic building, friendly staff and manager, good bar. Old fashioned in a good way.
Stayed 2 nights in Jul 2023
Response from Louise on 8 Aug 2023
Many Thanks

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money!
Beautiful old building with spacious, comfortable room. There are no lifts to upper floors, but that is understandable given the age of the building. Continental breakfast was very good. Dinner menu was good and service friendly and efficient. I recommend the carvery, which was served on Wednesday evening. All in all, we found this hotel to be excellent value for money. We would definitely go again.
Stayed 2 nights in Jul 2023
Response from Louise on 30 Jul 2023
Many Thanks

10/10 Excellent

Caroline

Stayed 1 night in Jul 2023
Response from Louise on 30 Jul 2023
Many Thanks

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff
Stayed 2 nights in Jul 2023
Response from Martin on 26 Jul 2023
thank you

10/10 Excellent

Colin

Stayed 1 night in Jul 2023
Response from Martin on 19 Jul 2023
Many Thanks

10/10 Excellent

Susan

Stayed 1 night in Jul 2023
Response from Louise on 12 Jul 2023
Thank you very much

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy chappy
Pleasant stay all round
Stayed 3 nights in Jun 2023
Response from Martin on 26 Jun 2023
Thank you

8/10 Good

Trevor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good base to explore central Wales from
A group of 4 of us stayed 2 nights while exploring mid Wales by motorbike. Good having off road parking, a good continental style buffet breakfast. The rooms were excellent and the whole place has character as you'd expect from a building with so much history behind it. Most of the staff were very friendly and helpful. However, having been out on our bikes since 9am, we arrived back to the hotel at 5.20pm and checked if the bar was still open (it was publicised as being open until 6pm) to which we were told that it was now closed but it could be opened up and he would serve us as we were hotel guests but we only had 5 minutes. On saying we'd be back down after a shower, we were once again told 'you have 5 minutes'!!! So we went across the road to the Royal Oak pub where we were made to feel very welcome by the landlady and her staff, had an excellent meal there and gave them quite a bit of business between the four of us. Clearly not all members of staff at the hotel where we stayed have yet done the Customer Service module. Overall though a very enjoyable stay and we would return again (but go to the pub across the road to eat and drink in the evenings).
Stayed 2 nights in Jun 2023
Response from Martin on 15 Jun 2023
Thank you for your feedback

2/10 Terrible

Kathryn

Stayed 1 night in May 2023
Response from Martin on 9 Jun 2023
Thank you

2/10 Terrible

ANDREA

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Extortionate.
Having paid £130 for a room on a Sunday evening, we were very disappointed to receive an email stating the bar and restaurant closed at 6pm, therefore we would have to go off the premises to have dinner. The room was non refundable. The manager did offer to let us cancel but having booked through Expedia it was still non refundable. We also had family in the same situation in another room . The rooms are adequate and well equipped but the bed mattresses dreadfully uncomfortable and in both rooms squeaked and groaned with every movement…hence a terrible nights sleep. Most hosteleries that do not have facilities open reduce their price on those nights. With a disabled, 88 year old husband there is no way I would have booked, knowing we could not eat or drink on the premises . I think the charge of £130 was extortionate. The area from the chalets to the main building is a tip . It would only take a short time to clear the discarded furniture and general rubbish. For information… only continental breakfast of processed meats and one processed cheese are available. No rolls or bread, just toast.
Stayed 1 night in May 2023
Response from Martin on 3 Jun 2023
The message was sent 8 day prior to arrival so you could have canceled free of charge. I did speak to you on the phone but you was adamant you was coming as this was booked with Tescos vouchers. The breakfast consists of meats, cheeses, fruit salad, yogurts, pastries, cereals, fruit juice, toast, coffee, tea, and fresh fruit

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Martin on 25 May 2023
Many thanks

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit
Lovely hotel with stunning beer garden and extremely helpful and friendly staff.
Stayed 1 night in May 2023
Response from Martin on 23 May 2023
Thank You

10/10 Excellent

Colin

Stayed 3 nights in Apr 2023
Response from Martin on 23 May 2023
Thank You

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was perfect. Lovely and clean, attentive staff who couldn't do enough to make our stay the best it could be. Dinner was awesome and very reasonable in price - we shall definitely return
Stayed 3 nights in May 2023
Response from Martin on 17 May 2023
Thank you for your review

10/10 Excellent

Rhian

Stayed 2 nights in Apr 2023
Response from Martin on 6 May 2023
Thankyou

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Welcome and Enjoyable Break
We were made to feel welcome from the moment we stepped through the door. All the staff were friendly and continually asking if we needed anything. Martin, Marcus and Sasha especially deserve a mention as they went above and beyond in their efforts to make us comfortable and ensure that we enjoyed our time at the Radnorshire. Its a historic Grade ll Listed building of about almost 500 years and which is full of character and charm. Our room had original panelling and there is a huge Guest Lounge that is of similar setting, despite the dark panels on the walls the rooms are sunny and inviting. Our meal was excellent and the portions huge. My gammon was very tender not at all like the ones you get in chain restaurants. Our waitress Sasha was very polite and helpful ensuring that we had everything that we needed to enjoy our meal. Marcus the barman, came to our table in the dining room to ask my preferences so that he could make me a special cocktail which tasted wonderful. Lovely big gardens and an under dining area plus a childrens play area. Very quiet and a pleasant place to stay which we hope to visit again. Some people mentioned that it was only a continental breakfast but there was plenty to eat and we had a cooked meal at the Coffee House in Presteigne just up the road which did All Day Breakfast for just over £7.00 Its a great place to relax and enjoy a slower pace with plenty of country walks near by.
Stayed 2 nights in Apr 2023
Response from Martin on 4 May 2023
Thankyou

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building has a incredible history. The staff are very welcoming and helpful.
Stayed 2 nights in Apr 2023
Response from Martin on 6 May 2023
Many Thanks

10/10 Excellent

hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Martin on 10 Apr 2023
Many Thanks

4/10 Poor

Joanne

Travelled with partner
Disliked: Property conditions & facilities
Stayed while visiting family. Checked out early as we couldn’t bare to stay any longer. Unfortunately the hotel needs some modernising and updating in parts. Seems to be catering more for locals than visitors/tourists. The place smells of cigarette smoke and cooking fat as soon as you enter the door. Room was clean, but even though the heating was on in our room the air was still cold. Curtains were hanging off the curtain rings with many not attached and were thin pale fabric letting so much light in. Water mark stains on the ceiling. Was looking forward to a cooked breakfast in the morning only to be told they no longer did one and nothing else available locally. Only continental, but never mentioned. Car park is exposed and no CCTV. Wouldn’t recommend or return unless changes. Such a shame as an historic and beautiful building with potential.
Response from Martin on 16 Mar 2023
I'm so sorry you have had a bad experience I have tried to contact you about the problems you hadKind Regards Martin

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful manager.
Stayed 1 night in Feb 2023
Response from Martin on 22 Feb 2023
You are most kind thank you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay at the Radnorshire arms.
An extremely old building from the 1600's. We ate in the snug as the huge dining room was shut as would be difficult to heat. The food was average for dinner and my husband's expresso was cold. The staff were attentive throughout our stay. Bed comfortable and the room was huge with oak panelled walls. Bathroom snug as bath fitted into a small space. Very clean. Only one hand towel. There was a guest lounge on the first floor which we used and was comfortable. In the morning the breakfast was continental with good coffee. Toast made to order and cold meats/cheese. Various cereals and fruit plus yogurt. The dining room had been opened for breakfast. Check out 10 30am which was good not to rush.
Stayed 1 night in Jan 2023
Response from Martin on 2 Feb 2023
Thank you for your revue

10/10 Excellent

Rhys

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Stay
A wonderful stay. Relaxed and informal atmosphere. Lovely clean and spacious room. Had a great evening meal at the cosy bar. Breakfast from 7am was very useful before an early working day. Continental breakfast was excellent with plenty of choice. Staff were all very helpful and welcoming. Would return if inthe area in the future. Diolch yn fawr
Stayed 1 night in Jan 2023
Response from Martin on 1 Feb 2023
Many thanks

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Martin on 28 Sept 2022
Thank You

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great base for an overnight stay
Fabulous location. We loved the town of Presteigne. Very comfortable room. Enjoyed using the whirlpool bath! Continental breakfast was a little disappointing though. We would have liked some rolls or croissants and natural yoghurt as well as fruit yoghurt.Owner was very friendly.
Stayed 1 night in Sep 2022
Response from Martin on 26 Sept 2022
Thank you

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Martin on 26 Sept 2022
Thank You

10/10 Excellent

Susan

Stayed 2 nights in Aug 2022
Response from martin on 27 Aug 2022
Thank you

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful traditional inn.
Gorgeous old place, and just a lovely place to be. As with most old properties, arrangement of corridors and rooms is a bit haphazard, but small price to pay. Manager went over and above to make our stay as good as it could be. Fabulous old bar with lovely Wen beer.
Stayed 2 nights in Aug 2022
Response from martin on 15 Aug 2022
Thank you for your review

8/10 Good

Andrew, Coalville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, pleasant warm hotel. Bit of an olde worlde feel to it - pleasant staff, good service, nice surroundings, beautiful parts of the world - the place is a few hundred metres inside Wales. They only do a 'continental' breakfast, but it's a nice variety of things, good coffee, fresh fruit salad, good service.
Stayed 1 night in Aug 2022
Response from martin on 7 Aug 2022
Thank you

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mixed experience
The garden rooms are sited up some steps from the main hotel and the car park up further steps still. I had thought this was level access so this came as quite a shock. The bathroom floor was uneven with lumps and dents in it and the room very dark which meant we had to be extra careful. Other than this the room was nice and the beds very comfortable. Breakfast was basic and was made up of prepacked pastries, cereal, ham and cheese, yoghurt and fruit. There was no bread other than toast for the ham and cheese. The staff were friendly and made us feel welcome. The house is beautiful with lots of history however the site looked unkempt in parts which was a shame.
Stayed 2 nights in Jul 2022
Response from martin on 3 Aug 2022
Thank you for your comments

10/10 Excellent

Susan

Stayed 1 night in Jun 2022
Response from martin on 28 Jun 2022
Thank you