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Reviews of Omni Providence Hotel

4 out of 5
Omni Providence Hotel
1 W Exchange St, Providence, RI

Reviews

8.6

Excellent

Rating 10 - Excellent. 1227 out of 2156 reviews" "
Rating 8 - Good. 481 out of 2156 reviews" "
Rating 6 - Okay. 215 out of 2156 reviews" "
Rating 4 - Poor. 135 out of 2156 reviews" "
Rating 2 - Terrible. 98 out of 2156 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jaemie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert, Bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient to the Convention Center. I love the scale of Providence. The airport is 12 minutes to downtown.
Stayed 5 nights in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauren

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view was wonderful and the staff was great.
Stayed 1 night in May 2024

6/10 Okay

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was so friendly and helpful. Kate at the front desk made us feel so welcome after a 4 Hour Dr. took us eight hours because of a bridge being out on I 95. She was so sweet and gave us an upgrade and the next day we had a happy birthday slice of cake and Prosecco waiting for us when we came in. She made our stay so welcoming and really cared about making our stay a happy experience.
Stayed 2 nights in May 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice hotel
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Travelled with family
Very clean well kept facility
Stayed 1 night in May 2024

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it is old, they’ve done a good job of updating it. And the staff offer great customer service.
Stayed 1 night in May 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
eveything is so convenient the staff is so friendly
Stayed 1 night in May 2024

10/10 Excellent

Boca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and great service. Wonderful staff, clean and quiet rooms and good restaurants near.
Stayed 2 nights in Apr 2024

10/10 Excellent

Merrilee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

Ryann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to walk to everything.
Stayed 1 night in Apr 2024

10/10 Excellent

Gilles, Abu Dhabi

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Stayed 4 nights in Apr 2024

8/10 Good

Alexander, Glendale

Stayed 10 nights in Apr 2024

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Great staff!
Stayed 3 nights in Apr 2024

10/10 Excellent

Howard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything downtown.
Stayed 1 night in Apr 2024

10/10 Excellent

thomas e

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient To Federal hill, the River Walk, the Colleges. Easy walks, plenty of Dinning options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Trecia

Liked: Cleanliness, staff & service, property conditions & facilities
The connection to the mall
Stayed 1 night in Apr 2024

6/10 Okay

Christina

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service
Everything was great except the view
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Travelled with family
Liked: Amenities
Satisfactory
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though there was a system issue so they were unable to provide room cards all staff was very friendly when we needed to be let into our room.
Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni is a lovely hotel woth lots of amenities and very affordable. It is attached to a mall by a bridge from the 2nd floor, conveniently located in the downtown area, and quick walk to the Amica Center. The weekend we were there the staff was faced with the challenge of a system wide software failure preventing them from electronically checking in guests and makimg room keys. Regardless, check in was smooth and each and every time we went up to our room there was a bellhop waiting escort us and unlock the door. Kudos to you Omni staff, life served you lemons and you turned them into lemonade with what looked like grace and ease! I would definitely stay at the Omni again.
Stayed 2 nights in Mar 2024

6/10 Okay

Vanessa

Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Carly

Stayed 1 night in Mar 2024

6/10 Okay

Rita

Travelled with family
Liked: Staff & service
I felt that for a hotel that is supposed to be so nice. When I arrived my bathroom was not clean and they didn't clean rooms. The staff as very nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

Stayed 1 night in Mar 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a computer issue which couldnt give hotel keys. The staff and everyone that was working during my stay was very Professional and handled the issue very good. Great place and a great stay.
Stayed 2 nights in Mar 2024

8/10 Good

Donna, Seabrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their electronic system was down they took care of us the best they could
Stayed 1 night in Mar 2024

6/10 Okay

Sonja

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately the pool and jacuzzi are down. Their WiFi was down so we could not have our own room keys. The staff, whom were lovely, had to walk us up to our rooms every time.
Stayed 1 night in Mar 2024

6/10 Okay

Sara

Travelled with family
Liked: Cleanliness, staff & service
Computer system was down, had to get a staff to walk with us each time we wanted to return to our room. They photocopied ID and credit card which seemed sketchy. It was our first time staying, kind of turned off by this visit.
Stayed 1 night in Mar 2024

4/10 Poor

Marcia

Stayed 1 night in Mar 2024

2/10 Terrible

Laura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
All systems down at the property- could not issue us keys to a room. Had to have a hotel staff person escort us to our room every single time we left. In addition to this, the hotel PHOTOCOPIED MY CREDIT CARD without asking. When I expressed my concern with this I was told that our only option was to let them keep the photocopy or we wouldn’t be allowed to check in. The last time I checked, photocopying and retaining a copy of a credit card is ILLEGAL.
Stayed 1 night in Mar 2024

6/10 Okay

Brian J

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms were very clean. The walls seem very thin with every noise being easily heard. Being put in a room near the elevators did not help.
Stayed 3 nights in Mar 2024

8/10 Good

Steve, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay. There are great dining options a few blocks away.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael, New York City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent experience
Stayed 1 night in Mar 2024

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I prefer staying at the Hampton Inn. Free breakfast and wi-fi.
Stayed 1 night in Mar 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Anne, Livonia

Liked: Cleanliness, staff & service, property conditions & facilities
Could stand to have some modernizing in the rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short but loved the room and spacious bathroom. Plus have good dining options on side is always a huge bonus
Stayed 1 night in Feb 2024

8/10 Good

Brenda, Colorado Springs

Business traveller
Liked: Cleanliness, staff & service, amenities
The property lobby and walk to the convention center was great. I was in the East tower and the rooms were not as good as the West tower.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing staff, great location
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Stayed 1 night in Mar 2024