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Reviews of Hostal Sir Francis Drake

2.5 out of 5
Hostal Sir Francis Drake
Av. Baltra y Charles Binford, Puerto Ayora, Galapagos

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 64 reviews" "
Rating 8 - Good. 20 out of 64 reviews" "
Rating 6 - Okay. 18 out of 64 reviews" "
Rating 4 - Poor. 9 out of 64 reviews" "
Rating 2 - Terrible. 1 out of 64 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located right next to “restaurant row” which is a street with many dining options and geared mostly toward the tourists. The hotel A/C and Wi-Fi worked well, and I had a comfortable night here. There is a motion sensor hall light that shines into the room through the top windows and some noise as they walk by. It gets quiet after 10:00 so not too much of an inconvenience. Staff helped me with bus arrangements. There is an upstairs lounge area that overlooks the street and would be a nice spot to visit with friends.
Stayed 1 night in Apr 2024

10/10 Excellent

P. James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

4/10 Poor

Danny

Disliked: Cleanliness, staff & service
I booked the place online with the option to pay at the check-in, but they did not have the option for credit or debit card, so I had to pay by cash which was not in my budget
Stayed 1 night in Dec 2023

10/10 Excellent

rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from recepcionista on 1 Sept 2023
Hola, muchas gracias por su calificación, con mucho gusto estaremos dispuestos a tenerlos nuevamente en nuestro hostal. saludos...

4/10 Poor

Ruth

Travelled with partner
Disliked: Amenities, property conditions & facilities
This hotel is old, mouldy and run down. I’m sure it was lovely in its prime but now things are broken, mildewy and shabby. Mould on the bathroom ceiling, broken soap dispensers, broken mosquito blinds, windows that don’t close properly and lack of information in the room. (i.e. you have to go back to reception to ask for a hairdryer and the wifi code). The table in the room was rusty and no spare pillows available. We wouldn’t recommend staying here.
Stayed 1 night in Aug 2022

10/10 Excellent

Bruce6

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place. Third floor has sea breeze and nice little balcony/patio. It is about a block from ocean and right around the corner from a great little row of restaurants. Honey, who runs the place seems to know about everything going on and is a great font of information. We enjoyed our stay.
Stayed 4 nights in Jan 2022
Response from Recepcionista on 6 Feb 2022
Thank you very much for your comment!!!!!!!, it makes us very happy that you like staying at our hotel, we appreciate your stay and your comment!!!!.

10/10 Excellent

maria Esther

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Administrador on 19 Aug 2020
Estimado Huésped: Quiero agradecer el tiempo que se tomó en compartir su calificación con nosotros y otros usuarios referentes a su estadía en el hotel. Nos complace el hecho de que hayamos cumplido con sus expectativas en cuanto a nuestros servicios, atención e instalaciones y le aseguro que estaremos trabajando para mejorar continuamente. Le comento que estamos en proceso continuo de mejorar nuestro Resturante con el fin de satisfacer las necesaidades de nuestros clientes y comensales. Estoy seguro que en una futura visita notará la diferencia. Esperamos poder contar nuevamente con su preferencia en un futuro que será un placer atenderle. Que tenga un excelente día.

8/10 Good

Olchik, Canada

Liked: Cleanliness
Disliked: Amenities
Check in went smooth, however the receptionist didn't provide me with the wifi upon check in. she told me to come see her after. but after she was nowhere to be found. One of the other guests shared the wifi password with me. The wifi was very poor in the room, lobby was great. The lighting in the hallway is was at was very poorly lit. also going down the staircase, sometimes the automated lights wouldn't go on and i would have to walk semi-dark downstairs.
Stayed 2 nights in Feb 2020
Response from Olga on 4 Mar 2020
Estimada Olga, Gracias por tomar tu tiempo para escribinros, vamos considerar todos los aspectos mencionados.

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Ok for the price. Only room in Galapagos that had a tv (not that we used it). Good working a/c, comfy beds, quiet, filtered water available. Bathroom was pretty smelly, not really well cleaned. Very close to pier, right in downtown.
Stayed 1 night in Feb 2020
Response from Anonymous on 24 Feb 2020
Hola, nos hubiera gustado que usted deje en su comentario su nombre y habitación para poder verificar el inconveniente presentado. agradecemos su estadia con nosotros.

10/10 Excellent

Sue, Uk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very, very friendly . Excellent location....
Stayed 1 night in Jan 2020
Response from Sue on 24 Feb 2020
Gracias, deseamos que nuestros huespedes se encuentren satisfechos.

10/10 Excellent

Um, Quito

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Short walk to the port and close to many restaurants and cafes! The owner is most helpful. It was a good base from which to explore the neighbouring islands!!
Stayed 1 night in Nov 2019
Response from Fanny on 30 Nov 2019
Thank you Mr. Guest for your wonderful comment as they are very important for the establishment. Sincerely, Fanny Rosillo

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019
Response from Administrador on 19 Aug 2020
Estimado Huésped: Quiero agradecer el tiempo que se tomó en compartir sus calificación, esperabamos tener algun comentario de su parte para mejorar y dar buen servicio a otros usuarios referentes a su estadía, para un servidor es muy valioso el recibir retroalimentación por parte de nuestros huéspedes. Le aseguro que estaremos trabajando para mejorarlos continuamente. Le comento que estamos en proceso continuo de mejorar nuestro Resturante con el fin de satisfacer las necesaidades de nuestros clientes y comensales. Estoy seguro que en una futura visita notará la diferencia. Esperamos poder contar nuevamente con su preferencia en un futuro.

8/10 Good

Rhonda, Santa cruz cruz Galapagos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly. Room was clean. AC was good. WIFI non existent in rooms- should be working for the price.
Stayed 1 night in Apr 2019
Response from Sir Francis Drake on 6 Apr 2019
Thanks for your commentary, we work to make a comfortable place for you.

4/10 Poor

MargaritSanchez, Kissimmee, Fl.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a lot of ants all around the room everywhere it was bad and the front desk said that they will send the fumigador and i said no that i want another room.
Stayed 2 nights in Mar 2019
Response from Sir Francis Drake on 6 Apr 2019
We are really sorry for your experience in our Hostal, we will work to make this place a comfortable Hostal for you, again we are really sorry, and thanks for your commentary.

4/10 Poor

Selina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude and unhelpful place. Really noisy. But, it was a place to get my head down
Stayed 1 night in Mar 2019
Response from Sir Francis Drake on 1 Apr 2019
We are really sorry, we are working to make all the posibilities to keep the pacefull in the hostal, we will change some things in the hostal to make your stay better, we are really sorry again.

8/10 Good

David, New Orleans

Liked: Cleanliness, staff & service
Very good location and friendly staff. Melanie (young woman at reception) went out of her way to help and make sure everything was good. Rooms are quite different so check around. It seems a bit cheaper if you just book when you get there. WiFi is ok but not great, hot water is available but often takes a while to get hot. I didn't have breakfast included in my rate ($42 a night, more or less in early Dec 2018), so the value was not the best. With breakfast included and hot water for coffee and tea, it would be better value. But a very good value location and very good location.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Good location with average room quality
The location is very convenient. But the room is just in average quality.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
When I go to Galapagos I look for a clean, safe place, close to everything, at a good price. This is what I found in Sir Francis Drake Hostal. It is an unpretentious place offering all that I need, so that I can have a good night of sleep with air conditioner, a good shower with hot water, closeness to all the action of the island and access to all the other islands.
Stayed 5 nights in Dec 2018
Response from Fanny on 10 Jan 2019
Gracias por su comentario, estamos siempre a sus ordenes.

8/10 Good

Michael B

Liked: Cleanliness, property conditions & facilities, room comfort
Great simple hostel. Perfect location and nice and clean.
Stayed 5 nights in Dec 2018
Response from Fanny on 10 Jan 2019
Gracias Michael, por su preferencia. estamos contentos de leer su comentario.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The wifi and air conditioner didnt work. Breakfast is not included.
Stayed 4 nights in Dec 2018
Response from CONTESTATACION DE LA RESERVA on 9 Dec 2018
buenos dias , le recuerdo señorita que en su reserva es solo alojamiento y usted estuvo consiente de ello que contrato dos dias de desayuno pago aparte de el desayuno por que no incluia en la reserva y si usted resivio las devidas atenciones . ATENTAMENTE , STAFF-SIR FRANCIS DRAKE

4/10 Poor

Traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing !!! We have group of 12 travelers. We had booked this hotel for 3 nights on Nov, 26 - 29, 2018. #1: The price we booked is included breakfast. But when we arrive there we were told the breakfast must pay $5.50 USD before 7:30 am. They are local business and know all type of day-tours start around 7:30 am. So we can not get our breakfast even though breakfast box. This is trick and they try to charge twice for breakfast from travelers. #2: This hotel do not have enough hot water to support all rooms.
Stayed 3 nights in Nov 2018
Response from CONTESTACION A SU COMENTARIO on 7 Dec 2018
SEÑORES BUENOS DIAS , DANDO RESPUESTA A SU COMENTARIO EN NINGUN MOMENTO SE TRATO DE COBRARLE EL DESAYUNO , EL DESAYUNO SIEMPRESE QUEDO SERVIDO EN LAS INSTALACIONES DEL HOTEL . PERO DEVIDO A SUS TOUR QUE SALIAN MUY TEMPRANO DESDE LAS 6AM NO LES DIO TIEMPO A SERVIRSE EL DESAYUNO HASTA EL ULTIMO DIA QUE HICIERON EL CHECK OUT SALIERON MUY TEMPRANO . LASTIMOSAMENTE NO ATENDEMOS A LAS 6 DE LA MAÑANA ATENTEMOS DESDE LAS 7 DE LA MAÑANA POR ESO EL DESAYUNO YA ESTA SERVIDO HASTA EL DIA DE SU CHECK OUT . LO SENTIMOS MUCHO QUE EL HORARIO DEL TOUR DE USTEDES NO LES PERMITIO SERVIRSE EL DESAYUNO . RECUERDE QUE LOS ARMADORES DE EL TOUR VENIAN AL HOTEL A LLEVARLOS Y DECIAN QUE NO LES PODIAN ESPERAR MAS TIEMPO . QUE EL DESAYUNO LO TENIAN EN LA EMBARCACION . SOBRE EL AGUA CALIENTE JAMAS LE HISO FALTA. ATENTAMENTE STAFF-SIR FRANCIS DRAKE

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2018
Response from Gracias on 12 Nov 2018
Buenos dias muchas gracias por su puntuacion . staff , SIR FRANCIS DRAKE .

6/10 Okay

Joseph G Ward

Liked: Cleanliness, property conditions & facilities, room comfort
The staff is blaise, the breakfast is quite lame (with poor service), the room had 2 small windows located 2 meters up and the wifi is very slooow. The room was very clean and a comfortable bed. I am certain there are better options.
Stayed 3 nights in Oct 2018
Response from Thank you for your comment on 1 Nov 2018
Thank you for your comment Maybe in the future the internet of the island will improve.

6/10 Okay

Edgar

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2018
Response from Gracias por su puntaje on 1 Nov 2018
Muchas gracias por su calificacion le esperamos para una proxima ocacion SIR FRANCIS DRAKE STAFF

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
good location but a bit noisy. not a real "sea view". no closets in the bedroom. cheap but there are probably better options. narrow steep stairs.
Stayed 1 night in Aug 2018
Response from Sir Francis Hotel on 29 Aug 2018
We hope you come back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
PEOPLE AND HOTEL WERE GREAT. Don't forget to ask them to turn on the hot water about 10-30 minutes before taking a shower!
Stayed 3 nights in Jul 2018
Response from Sir Francis Drake 2018 on 5 Aug 2018
Thankiu foer.r you comment. We wok everiday happy for be bette. We hope you come back to our hotel Sir Francis Drake.

8/10 Good

eliza, honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything
I think location was key to a super vacation in the Galápagos and we had it with Sir Francis Drake. Will definitely stay there again.
Stayed 3 nights in Jun 2018
Response from Carolina on 4 Jul 2018
Thank you Miss Eliza, we hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Verónica on 22 Jun 2018
Muchas gracias, esperamos que hayas disfrutado tu estadía, no vemos en tus próximas vacaciones!!

8/10 Good

Verified traveller

Stayed 3 nights in May 2018
Response from Verónica on 14 May 2018
Thank you!!!

6/10 Okay

Eleanor, Colorado

Liked: Cleanliness, room comfort
Hotel very close to ferry dock to catch early ferries to other islands. On main road so a little noisy, and has stairs to negotiate with luggage. Water pressure in shower on the weak side. Room had AC.
Stayed 1 night in Apr 2018
Response from Sir Francis on 8 May 2018
Thank you very much for your comment, we hope you have enjoyed the wonderful Galapagos Islands.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Middle of everything
The rooms were cleaned daily, staff was very friendly, great meals in their kitchen, can walk everywhere from the hostel.
Stayed 6 nights in Mar 2018
Response from NAHUM on 18 Mar 2018
MUCHAS GRACIAS POR SU COMENTARIO, SIEMPRE DAMOS LO MEJOR POR USTEDES.

6/10 Okay

TED, Chicago

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Location and price vs. amenities
Location is perfect. Hotel staff was inconsistent. Restaurant attached to the hotel is dreadful, though that is not a problem because there are multiple restaurants and markets nearby. Bottom line: the price is right if that is your primary criteria.
Stayed 9 nights in Feb 2018
Response from Verónica on 19 Feb 2018
Many thanks for your comments, they help us to improve little by little. Thanks for mentioning the cleaning staff, it is true they are very trustworthy. I hope you have enjoyed the Galapagos Islands!!

6/10 Okay

Jenny, Madison, WI

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location, clean but nothing special
This hotel is satisfactory. It's close to the road to walk out to Tortuga Bay. It's not the type of place you'd stay if your visit was a special event but it's adequate. It's clean, quiet and centrally located.
Stayed 4 nights in Dec 2017
Response from Verónica on 9 Jan 2018
Thank you very much for your comments, we will improve, for your next visit we hope to serve you in the best way. Have a great day.

8/10 Good

Mike and Mary, Minneapolis mn USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
My wife and I visited the Galápagos Islands the last week of December. We stayed at this hotel and found it to be a very nice hotel especially for the price. The room was clean and comfortable, and the hotel is only a few blocks away from the port and all the restaurants and shops. It is about a 20 minute walk to the Darwin research center. The check in process was very simple and fast and we had a pleasant stay here. This is a very basic hotel, there are no pools, spas ect, but it’s functional. This is the Galápagos, if that is what your looking for go somewhere else. We took the money we saved by staying at this hotel and booked day tours out to different islands everyday for snorkeling, diving ect because that’s what we were in the Galápagos to do, and used the hotel as a place to sleep. I would stay here again, good location, clean, and comfortable.
Stayed 6 nights in Dec 2017
Response from Verónica on 9 Jan 2018
Thank you very much for your honest comment, and for taking the time to write it, it was a pleasure to have you in our hostel. We hope you come back soon!!

8/10 Good

Sheela

Liked: Cleanliness, staff & service, room comfort
Great stay at Puerta Ayora
Great location close to Charles Darwin center, local food, supermarket, tour agencies and ferry station, staff got us hot water for black tea
Stayed 2 nights in Dec 2017
Thank you very much for your comment, it was a pleasure to assist you!!! We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Pleasant reasonably priced hotel near the dock. The room was nice with a good view.
Stayed 1 night in Aug 2017
Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

6/10 Okay

Douglas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is a good location and the hotel has satisfactory, if basic, facilities. The one person staff was quite friendly.
Stayed 3 nights in Jul 2017
Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for price
Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

8/10 Good

Craig, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort
Great location, clean and decent price.
Stayed here for 3 nights. Location was great, only about 100m from the main strip. Easy enough to converse with staff with my limited Spanish. Free filter water! Rooms were very clean and cleaned every day. Only downside I could find was there was no social atmosphere and depending what you want it may not be a bad thing, after all you aren't in Galapagos to party.
Response from George on 10 Mar 2017
Gracias por su comentario! El Hostal esta muy bien ubicado en una zona bastante transitada por los visitantes de todas partes del mundo. Esperamos contar siempre con buena referencia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Everything was good, really helpful staff
Response from Administrador on 19 Aug 2020
Estimado Huésped: Quiero agradecer el tiempo que se tomó en compartir sus comentarios con nosotros y otros usuarios referentes a su estadía en el hotel, para un servidor es muy valioso el recibir retroalimentación por parte de nuestros huéspedes. Le aseguro que estaremos trabajando para mejorarlos continuamente. Le comento que estamos en proceso continuo de mejorar con el fin de satisfacer las necesidades de nuestros clientes y comensales. Estoy seguro que en una futura visita notará la diferencia. Esperamos poder contar nuevamente con su preferencia en un futuro.

6/10 Okay

Verified traveller

Liked: Cleanliness
Convenient and clean hotel
It was a good experience overall. The hotel is only a couple of blocks from the central square and harbour in Puerto Ayora. It was hot and humid on the island, so we appreciated the air conditioning. There was lots of hot water for showers. Our only problem was drying out swimming clothes, because we were in the water almost every day. We wrung them out and hung them up, but they made the whole room damp.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien.
Stayed 2 nights in Jan 2023

10/10 Excellent

Elfie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación conveniente
Estuvo todo bien. La ubicación es excelente. Cerca del muelle y la calle de comidas.
El patio adentro del hotel.
Stayed 2 nights in Jan 2023
Response from el staff on 22 Jan 2023
Hola, muchas gracias por su calificación, con mucho gusto estaremos dispuestos a tenerlos nuevamente en nuestro hostal. saludos...

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo hotel la señora de recepción un amor con nosotros muy amble
Stayed 4 nights in Aug 2022
Response from staff on 28 Aug 2022
Hola, muy agradecidos igualmente por preferirnos.Muchas gracias por su puntuacion, con gusto estamos para recibirlos en otra ocacion. Saludos..

2/10 Terrible

Simona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grauenhaft & unhygienisch!
Einfach nur grauenhaft & unfreundlich! ⛔️ Beim Check-In wollte mir die Dame nicht das von mir im Voraus vollständig bezahlte Zimmer geben. Stattdessen wurde mir erst Mal das kleinste Zimmer gegeben, weil ich ja ohnehin alleine sei. Allerdings hatte ich für ein viel grösseres Zimmer bezahlt. Nach langem Hin- und Her, bekam ich dann zwar immer noch nicht das gebuchte/bezahlte Zimmer, dennoch passte es für mich von der Grösse her. Ich akzeptierte. ⛔️ Um 6 Uhr morgens fingen versch. Leute im selben Haus/Komplex mit der sehr lauten Handwerksarbeit an! Schlafen konnte man nicht! ⛔️ Jeden Tag musste ich nach erfolgter Zimmerreinigung nach Toilettenpapier & einem Handtuch bitten. ⛔️ Alles sehr alt, schmutzig, unhygienisch, völlig verstaubt, verdreckt & einfach nur schmuddelig. ⛔️ Laut Beschreibung sollte das Hostal ein Restaurant haben & Frühstück gegen Aufpreis anbieten. Dem war leider nicht so. Die Beschreibung ist völlig veraltet. 👍Das einzig Gute am Sir Francis Drake ist die Lage.
Stayed 7 nights in May 2022
Response from El staff on 7 Jul 2022
Muy buenas tardes, lo sentimos por el motivo de la habitacion, pero no nos comunico sobre todo lo demas, usted se comportaba amable y contenta con los servicios que le dimos. Nos hubiera gustado mucho que nos comentara sobre las demas cosas y asi inmediatamente. Gracias por su comentario, tomaremos en cuenta su comentario y trataremos de mejorar.

10/10 Excellent

Klaus, Westerngrund

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Es war immer sauber, die Rezeption freundlich und eigentlich durchgehend besetzt. Bei Problemen war sofort Hilfe da.
Stayed 7 nights in Mar 2020
Response from nini on 10 Mar 2020
Hola Klaus, agradecemos tu comentario, nosotros tambien estuvimos gustosos de tu estadia con nosotros. esperamos refresen pronto.

6/10 Okay

GEORGE WILSON

Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Administrador on 19 Aug 2020
Estimado Huésped: Quiero agradecer el tiempo que se tomó en compartir sus calificación, esperabamos tener algun comentario de su parte para mejorar y dar buen servicio a otros usuarios referentes a su estadía, para un servidor es muy valioso el recibir retroalimentación por parte de nuestros huéspedes. Le aseguro que estaremos trabajando para mejorarlos continuamente. Le comento que estamos en proceso continuo de mejorar nuestro Resturante con el fin de satisfacer las necesaidades de nuestros clientes y comensales. Estoy seguro que en una futura visita notará la diferencia. Esperamos poder contar nuevamente con su preferencia en un futuro.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Rezeption wirkt zeitweise ein wenig überfordert, aber Anfragen werden freundlich und zuvorkommend bearbeitet. Es ist sauber und man wird in Ruhe gelassen, falls man das will.
Stayed 9 nights in Jan 2019
Response from sir francis drake on 30 Apr 2019
Wir bedauern, dass Ihr Aufenthalt nicht zufriedenstellend war. Ihre Kommentare helfen uns bei der Verbesserung unserer Zimmer und unseres Personals für eine bessere Betreuung.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Service verbesserungswürdig
Wir hatten 2 Aufenthalte im Hotel.Beim 1. Aufenthalt war das Zimmer gut, beim 2.Aufenthalt nicht befriedigend.Die Klimaanlage war alt, laut und nicht regulierbar.Nachts haben wir darauf verzichtet,um nicht zu erfrieren und wegen der Geräusche.Entgegen der Buchung gab es keinen Balkon und der Fernseher hatte nicht 38 Zoll sondern eher 38 cm Bilddiagonale. Obwohl wir eine Buchung inklusive Frühstück gebucht hatten, wollte man uns zunächst das Frühstück verweigern und erst nach unserem Insistieren konnten wir gratis frühstücken, allerdings nur um 7.30h.Deswegen wurden wir auch um 7.15h gweckt,um an diese Frühstückszeit zu erinnern.Selbst die "offizielle" Frühstückszeit von 7.30 -8.30h fanden wir sehr früh,schliesslich sind wir im Urlaub und nicht auf Montage. Im Übrigen mussten wir immer versuchen,uns auf Spanisch verständlich zu machen, niemand im Hotel hat auch nur ansatzweise Englisch verstanden.
Stayed 4 nights in Feb 2019
Response from Comunity manager SIR FRANCIS DRAKE on 3 May 2019
Wir bedauern, dass Ihr Aufenthalt nicht zufriedenstellend war. Ihre Kommentare helfen uns bei der Verbesserung unserer Zimmer und unseres Personals für eine bessere Betreuung.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't recommend this place
1. Wifi didn't worked 2. Service was bad and none of the staff could speak english 3. No breakfast (even though we've booked it) 4. Our room was dirty 5. The rooms are not like the pictures you see
Stayed 5 nights in Jan 2019