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Reviews of Mercure Iguazu Hotel Iru

4.5 out of 5
Mercure Iguazu Hotel Iru
Selva Iryapu S N - Predio 600 Has, Puerto Iguazú, Misiones

Reviews

9.0

Wonderful

Rating 10 - Excellent. 264 out of 435 reviews" "
Rating 8 - Good. 126 out of 435 reviews" "
Rating 6 - Okay. 29 out of 435 reviews" "
Rating 4 - Poor. 10 out of 435 reviews" "
Rating 2 - Terrible. 6 out of 435 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Cindy

Liked: Staff & service
Very overpriced
Stayed 1 night in May 2024

2/10 Terrible

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and great breakfast
Nice place out of the way and off the beaten path. Very comfortable room and huge breakfast selection with amazing pastries.
Stayed 2 nights in Jan 2024

10/10 Excellent

EVELYNG M, HOMESTEAD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Than You Vanessa and team for a wonderful experience
Stayed 2 nights in Jan 2024

8/10 Good

Shixing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room is very clean. It is like a resort.
Stayed 1 night in Jan 2024

6/10 Okay

Christopher, Milford

Stayed 1 night in Jan 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
Amazing property in middle of forest. Spacious and comfortable room with private terrace. Grounds and pool very well kept with a bar that remains ppen till late. Friendly staff and taxi available on call to any destination and very affordable.
Stayed 2 nights in Jan 2024

10/10 Excellent

david

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice location extremely friendly staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronny

Stayed 2 nights in Jan 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an excellent experience
Situated in middle of the forrest. Magnificent decor and comforts. Rooms spacious with all amenities and back private patio. Good sized swimming pool served by bar till 9.00 pm every night. Staff very efficient and fruendly
Stayed 2 nights in Jan 2024

10/10 Excellent

Roozbeh, Thousand Oaks

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, very clean, cozy and safe. 5 minutes drive to the downtown area full of restaurants and shopping.
Stayed 2 nights in Dec 2023

10/10 Excellent

Maithili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Grace

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family trip to the falls
Beautiful hotel and nice sized rooms. Due to hotel within rainforest, humidity always seems to be high even with air conditioning . Restaurant service on slow side, food was Ok. Did not select breakfast option as we were out and about early. Gym not air conditioned and on the small side. Swimming pool looks nice, jacuzzi was warm not hot. Spa prices were very reasonable but couldn’t try as they were very popular
Stayed 3 nights in Dec 2023

10/10 Excellent

Payam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice rooms and lobby. Very clean. Nice screen on balcony door.
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel well maintained, offered attentive service, but faced delays at the restaurant. Overall, a positive stay with a minor inconvenience.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great especially the front desk receptionist Vannesa and the food was great
Stayed 1 night in Dec 2023

8/10 Good

Mohammad M

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located in town's outskirt with great sense of nature. It's ~25 min drive to Iguazu National Park. Around ~20 min to downtown. Staff are responsive. Only front desk can hold good enough English conversations. From the amenities: - SPA service is really good and highly recommended - Good size and clean pool and jacuzzi - Decent Gym with few treadmills, not many weights though - A few hike trails to roll early morning - Breakfast is very convenient and buffet with great verities of foods, pastries and fruits with custom preps by order - There is only one restaurant on the premise with REALLY slow service. Good food though but it's monopoly. As Expedia VIP GOLD tier, none of perks was honored by this stay despite some known availability.
Stayed 2 nights in Nov 2023

10/10 Excellent

Vyacheslav, Winston Salem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great
Stayed 3 nights in Nov 2023

2/10 Terrible

subhashchandra, LEICESTER

Liked: Property conditions & facilities
Disliked: Staff & service
Front staff terrible. I don’t recommend this hotel .

6/10 Okay

KOURY

Stayed 1 night in Oct 2023

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Iguazzu. Great swimming pool and jacuzzi. Rooms are spacious , clean and very tidy. Nicely designed too. Restaurent was superb and top breakfast. I stayed in two hotels in this area during my trip and this one was my favourite. Don’t hesitate
Stayed 1 night in Oct 2023

8/10 Good

Sasha

Travelled with group
Liked: Cleanliness, property conditions & facilities
I stayed at the Mercure Hotel for 3-nights on a trip with a friend to visit Iguazú Falls. PROS: We booked a double room with two twin beds — the room was a good size and was really nice and clean, but the beds were small. Aside from that, I really enjoyed the shower as it was very spacious and had both a rain shower and handheld option. The staff cleaned our room everyday and left it super clean. The hotel is in the middle of the rainforest and the grounds were well-kept. Sleeping with the window open at night (they have screens) and falling asleep to real rainforest sounds was amazing! The pool area is also super nice and has a bar that’s open until midnight with friendly staff. CONS: The food!!! Our first night there we were exhausted and hungry, so we decided to go to the hotel’s restaurant for dinner — big mistake. We were really disappointed not only by the food, but by the service as well. It took about an hour to get our food and it was not good at all and a bit cold. Our reservation didn’t include the hotel’s buffet breakfast so we sat in the bar area and ordered. Again, the service was very slow. The three mornings we were there it took forever to order and get our food, then when we finally got it we had to rush to eat before our tour guide arrived. OVERALL: I would give this hotel four stars and would stay here again if visiting Iguazú, but I would avoid the restaurant and make sure to get to breakfast super early!
Stayed 3 nights in Oct 2023

10/10 Excellent

Catherine, Hacienda heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and big . Breakfast was good as well
Stayed 1 night in Sep 2023

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! It would have been nice if the restaurant and pool bar were open, but maybe next time! Our junior suite was fabulous, and it was nice to hear the sounds of the rainforest in the morning.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great. The staff goes above and beyond. It seemed like a very top notch hotel in the middle of the forest
Stayed 3 nights in Jul 2023

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Reasonable stay experience
Our stay at the Mercure Hotel was good. But for that price, some facilities such as the spa was poor and disappointing .. there was a lack of adequate variety in the food menu and the services at the reception and concierge could be much better
Stayed 3 nights in May 2023

4/10 Poor

Govinder

Travelled with partner
Disliked: Staff & service, amenities
Inadequate signs to get to the rooms. No complimentary water from day 2. No pool bar service even though the inside bar was open and there were many guests at the pool. Front desk staff were unhelpful and lacked customer service skills. Restaurant staff however were great and friendly.
Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price dose NOT match the services provided
5/10. The hotel is nice, very modern. The staff was accommodating at check in. The pool is very cold and the jacuzzi water is not hot at all. The spa Amenities are good, the massage was great however I think that sauna and steam room SHOULD be included in the stay not an additional charge given the hotel price per night. The breakfast buffet is excellent, and the food at the restaurant for lunch and dinner is very well priced but do not be in a rush as the staff is extremely slow and we waited over 30 minutes for our meals multiple times. It seems that they are very UNDERSTAFFED. Also, there are no restaurants close by the hotel. I went to go ask for slippers at the reception desk and I was told that I need to pay extra for that. It seems UNREASONABLE that the hotel can’t provide slippers. Overall, the hotel is nice and charges high price but the services they provide does NOT MATCH a high standard hotel. I feel I did not have the service I would expect.
Stayed 1 night in Apr 2023

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

John Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay with great environment and friendly staff
Stayed 2 nights in Mar 2023

10/10 Excellent

RAFI, Dubai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leo checked us in. He was knowledgeable and friendly, he explained everything and walked us to our room
Stayed 1 night in Mar 2023

10/10 Excellent

Carmack

Stayed 2 nights in Mar 2023

8/10 Good

Xiang, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is okay.
Stayed 1 night in Mar 2023

8/10 Good

Gina

Liked: Cleanliness
Beautiful!
Stayed 2 nights in Mar 2023

10/10 Excellent

Rennie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Fantastic place to stay. Staff very friendly!
Stayed 2 nights in Mar 2023

10/10 Excellent

guillermo jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent choice, the Hotel is clean, nice and very comfortable. People are really great atteding your requests. Congratulations to the Mercure Team.
Stayed 2 nights in Mar 2023

8/10 Good

Mervyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Gisela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to relax after a long day. Staff friendly, sometimes they seemed overwhelmed especially in the restaurant because the hotel was full. I would go back for sure.
Stayed 2 nights in Feb 2023

10/10 Excellent

Carol, Newcastle

Stayed 1 night in Feb 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds; very relaxing to fall asleep and awake to the sounds of the jungle. Tasty restaurant; basic meals cooked well.

10/10 Excellent

JUNNOSUKE

Stayed 1 night in Dec 2022

6/10 Okay

Daria

Stayed 2 nights in Dec 2022

10/10 Excellent

Mario Rodolfo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and nature exposure combined for a pleasant stay. Nice and client oriented staff plus great food made the experience very satisfying.

10/10 Excellent

Laurence

10/10 Excellent

Sallie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was ridiculous. Took almost an hour to get to the room. After that it was all good
Stayed 2 nights in Dec 2022

10/10 Excellent

Silvana

Stayed 2 nights in Nov 2022

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were particularly helpful in booking a trip to the Brazilian side of the falls. Restaurant staff deserve extra points for effort! I have stayed in a lot of Accor hotels and this was one of the nicest. Surrounded by nature and the jungle, the most comfortable beds. Glad we stayed there.
Stayed 1 night in Nov 2022

10/10 Excellent

PEDRO

Stayed 2 nights in Nov 2022