2 outdoor pools

Reviews of Xeliter Green One Playa Dorada

3.5 out of 5
Xeliter Green One Playa Dorada
Playa Dorada, Puerto Plata, Puerto Plata Province

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 42 reviews" "
Rating 8 - Good. 9 out of 42 reviews" "
Rating 6 - Okay. 2 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 2 out of 42 reviews" "

9.2/10

Cleanliness

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Wilson

Disliked: Amenities
Bad services
Stayed 1 night in Apr 2024
Response from Cynthia/Heysha on 11 May 2024
We are very sorry for what happened during the days you were at our property, our most sincere apologies, we will take your comments into account to improve our services, thank you very much

10/10 Excellent

Grisse

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and clean friendly services
Stayed 1 night in Apr 2024
Response from Cynthia/Heysha on 4 May 2024
Thank you very much for expressing how you felt in our property, we are very grateful for your comment and that you have chosen us as your vacation spot, we hope to see you next time in this and any of our Xeliter properties.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cynthia/Heysha on 15 Apr 2024
Good morning sr. Thank you so much for leaving us your wonderful review, it means a lot to us, we hope to have you back very soon

10/10 Excellent

Anabel

Stayed 2 nights in Apr 2024
Response from Xeliter on 6 May 2024
We are very happy to be part of your experiences, these comments help us grow, thank you very much and we look forward to seeing you again.

10/10 Excellent

Adriano, Hollywood

Travelled with family
Liked: Cleanliness, property conditions & facilities
Like the golfing and excersice options.
Stayed 6 nights in Mar 2024
Response from Xeliter on 3 Apr 2024
Thank you for your comment!

2/10 Terrible

Clelia

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ankita

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is clean and beautiful. The staff is super friendly and helpful, but if you know Spanish it helps even more for smoother communication. I wish we could stay for longer. The villa was big and had washer, dryer and other utensils. They also have a private pool, would definitely recommend this place to more people. It’s also convenient to go to many places from here. Only one thing was - wish they had more restaurants and included breakfast in the package. Overall it was great!
Stayed 2 nights in Feb 2024
Response from Xeliter on 22 Feb 2024
Nos alegra escucuchar su opinion y la tomaremos en cuenta,Gracias!

4/10 Poor

Alexandra

Disliked: Cleanliness
I wrote the property on the first day and still never received a response. Was told upon check in that I had to pay electricity separately, all items (plates, cups, forks, knives, pots, pans, etc) in the kitchen were dirty (I took pics), cockroaches in the apt and bed, ants all over the bathroom and kitchen, smashed mosquitos (multiple) on the ceiling (I took pics). Electricity went out at least 3x a day including the hot water while showering. I would never stay here again especially when there are much better places like Viva or Emotions in the same complex that never have these issues. The woman at check in was rude and the one at check out just asked why I didn’t notify them and when I told her I did and no one responded, she said I wrote the wrong number which was the only number provided to me. The overall attitude was “oh well”. We left and went to Emotions
Stayed 2 nights in Jan 2024
Response from Xeliter on 3 Apr 2024
Thank you very much for your comment.Our staff was always attentive during your stay, with regard to dirty things, we took you to the room to show us and it turned out that everything was in excellent condition.

10/10 Excellent

Eduardo M.

Stayed 2 nights in Feb 2024
Response from Xeliter on 3 Apr 2024
Thank you for your comment!

6/10 Okay

Tamara Guerin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival I was asked to pay additional fees for cleaning the apartment/villa when Expedia had already charged many extra fees and charges. I was thinking of investing in this complex but this experience definitely left a sour taste in my mouth. Promoters need to be clear of all the costs at the time of the reservation.
Stayed 1 night in Jan 2024

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place, quiet and safe
Stayed 3 nights in Dec 2023
Response from Xeliter on 22 Feb 2024
Nos alegra saber que la haya pasado bien!

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to rest
Stayed 3 nights in Dec 2023
Response from Xeliter on 22 Feb 2024
Nos alegra saber que tuvo una buena experiencia.

6/10 Okay

Barbara

Stayed 1 night in Dec 2023
Response from Xeliter Team on 10 Jan 2024
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestra Propiedad, en Xëliter, siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Hemos tomado nota de sus comentarios y verdaderamente sentimos que no se sintiera lo suficientemente atendido. Nuestro equipo trabaja a diario para ofrecer el mejor servicio posible para que nuestros huéspedes se sientan más valorados y cuidados.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar sus expectativas.

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort
Mosquitos were horrible inside the room.
Stayed 4 nights in Dec 2023
Response from Xeliter Team on 4 Jan 2024
First and foremost we would like to thank you for the praising review you shared following your recent visit to our property and are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once again we thank you for this beautiful opinion, it has been a pleasure to read it and we look forward to serving you again soon.

10/10 Excellent

Kana

Stayed 5 nights in Dec 2023
Response from Xeliter Team on 4 Jan 2024
First and foremost we would like to thank you for the praising review you shared following your recent visit to our property and are delighted to read that we were able to match your expectations. We are very pleased to read that you liked the unit we accommodated you in and that you found it clean and comfortable at all times.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Joan

Liked: Cleanliness, property conditions & facilities
The staff here are so kind and accommodating. There are good restaurants within easy walking distance right on the beach
Stayed 1 night in Dec 2023
Response from Xeliter Team on 28 Dec 2023
Thank you very much for sharing this great review of your recent stay at Xëliter. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.Our staff welcomes each guest with the Xëliter spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Once again we thank you for this beautiful opinion, it has been a pleasure to read it and we look forward to serving you again soon.

10/10 Excellent

Lisett

Me encanto una estadía muy complaciente, para descansar todo muy de lujo . Y el servicio fue excepcional . Gracias nos vemos pronto si Dios permite
Stayed 2 nights in Nov 2023
Response from Xeliter Team on 28 Dec 2023
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestra Propiedad Xëliter, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos complace mucho leer que le gustó la unidad en la que le alojamos y que la encontró limpia y cómoda en todo momento.Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

8/10 Good

Iris

Travelled with family
Liked: Cleanliness, room comfort
I was on a cruise and met my family there in the port. I had them stay at this hotel, where they were treated very well. They loved it!!! Thank you can't wait to visit the resort myself.
Stayed 2 nights in Nov 2023
Response from Xeliter Team on 20 Nov 2023
Thank you for the great feedback on your recent holiday experience at our Xëliter Green One; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our Property and staff were able to meet all your needs during your stay.Our staff welcomes each guest with the Xëliter spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I’m out of words. I’ve been in a lot of places in DR but nothing like this one
Stayed 2 nights in Oct 2023
Response from Xeliter Team on 13 Oct 2023
Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Xëliter property, and are delighted to read that we were able to match your holiday expectations. We are glad to read that you liked the way our réception team greétéd you on arrival and that you were promptly checked in without any hassle as expected. Again, we thank you for this very kind review of our property and we look forward to serving you again in the future.

8/10 Good

Janet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The studio is fine for individuals
Stayed 4 nights in Aug 2023
Response from Xeliter Team on 7 Sept 2023
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.Thank you for the feedback about our studio, we work hard to make our clients love the space and layout of the unit.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelent service and property condition
Stayed 1 night in Aug 2023
Response from Xeliter Team on 23 Aug 2023
En primer lugar, nos gustaría agradecerle que eligiera nuestro Propiedad Xëliter para sus vacaciones y por la opinión que compartió, estamos encantados de saber su opinión sobre su estancia. Gracias por sus encantadores comentarios sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de hacerles llegar sus amables palabras, las cuales van a significar mucho para ellos.Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay in Xeliter Green one was pleasant. There are a couple things that could use improvement. First, there was no clear indication on where to eat so we ordered out and it took over an hour to get the food. It would have been helpful to have a list of places to eat within walking distance so we knew there was no need to order out. Also, we weren’t given enough garbage bags so we ended up having to stack garbage on the counter which was obnoxious. Last, Wi-Fi was only usable in the villa, which proved to be inconvenient when we had to communicate with the food delivery to find each other. We had to keep running back inside. Other than those minor issues, the stay was good! The views of the mountains are gorgeous, the pool is huge and was mainly unoccupied. The beach was breathtaking. I would visit again, especially since I’m familiar with what to expect.
Stayed 2 nights in Jul 2023
Response from Xeliter Team on 9 Aug 2023
We greatly appreciate the time you spent reviewing your recent experience in our Property, at Xëliter Green One we always strive to exceed guests' expectations and your comments will help our teams reach that goal. We have taken good note of your remarks related to the indication of where our customers can order food, the garbage bags, and the Wifi we will do our utmost to improve this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in the not-too-distant future

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I just checked in and I love this place. I don’t want to leave! Everyone is really nice and helpful
Stayed 1 night in Aug 2023
Response from Xeliter Team on 9 Aug 2023
Thank you for the great feedback on your recent holiday experience at our Xëliter; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our Property and staff were able to meet all your needs during your stay.We are also very pleased to read that you found our team to be knowledgeable, helpful, and genuinely friendly at all times.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
I really like everything is a wonderful area and the services from the personal at the property are wonderful
Stayed 2 nights in Jun 2023
Response from Xeliter Team on 2 Aug 2023
Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Xëliter property, and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments on our team, they do work very hard every day to make sure our guests feel well attended to at all times and are an asset to our property. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Again, we thank you for this very kind review of our property and we look forward to serving you again in the future.

10/10 Excellent

SANTIAGO

Stayed 3 nights in Jul 2023
Response from Xeliter Team on 11 Aug 2023
En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestra Propiedad y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Su entusiasmo por nuestro personal es muy apreciado por todos nosotros y le aseguramos que será una gran fuente de motivación para ellos, por lo que les transmitiremos sus amables felicitaciones.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.

4/10 Poor

Laura, Batavia

Travelled with partner
No maid service, billing was not what I was told, room not ready when I arrived about 3:45pm, check out was not on time either.
Stayed 3 nights in Apr 2023
Response from María on 15 May 2023
Thank you for sharing a review of Xëliter Green One. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again shortly.

8/10 Good

Paula

Travelled with family
Liked: Amenities, property conditions & facilities
Property condition is excellent but in this particular one sun tocuh in front and felleing was hot even with air conditioning. A perma (exterior blackout) curtain is needed. Also, many furniture inside the studio and balcony. Not easy to walk and move inside. Coffee maker not working... Service from Xeliter staff was great (Esther and Felicita specially). Pool area and beach excellent...clean and quiet...
Stayed 2 nights in Apr 2023
Response from María on 15 May 2023
In Xëliter we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in the not-too-distant future.

10/10 Excellent

José Noel

Stayed 1 night in Mar 2023
Response from E Concierge on 29 Mar 2023
Gracias por dejar su puntuacion sobre su reciente estadia con nosotros! Esperamos se repita la visita!!

8/10 Good

STEPHANIE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was great. Very quiet and the check in staff was amazing. We had a long stressful travel day and the check in staff even offered to give us a ride to a restaurant up the road to purchase food. The security assisted us in getting taxi's to take us to our cruise port which I appreciated. We did have to pay cash for our hydro usage which I found extremely unusual and it wasn't listed in the advertisement with Expedia. It felt like the staff I spoke to just threw out a number to see if I would pay it. (500 DP) As our taxi was arriving, we didn't have a choice and paid the fee to ensure we were on time to our cruise ship.
Stayed 1 night in Feb 2023
Response from E Concierge on 20 Feb 2023
Thank you for your very nice compliments on our team, they do work very hard every day to make sure our guests feel well attended to at all times and are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Regarding the payment of electricity (I think that is what you are referring to) is a procedure that is described in the information about our property and also in the welcome message you receive when booking, we are very sorry for the misunderstanding about this procedure.

10/10 Excellent

Neiquel, miami

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Muy tranquilo y organizado. Adecuado para familias.
Stayed 2 nights in Jan 2023
Response from E Concierge on 1 Feb 2023
Gracias por tomar de su tiempo para plasmar su opinion sobre nuestra propiedad.Ha sido un placer tenerlos en casa, esperamos recibirles nuevamente!

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Very Good Services
Response from E Concierge on 20 Jan 2023
Thank you for reviewing your recent stay with us!

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Point to improve, towels and blankets smell humidity but in overall good.
Response from E Concierge on 4 Jan 2023
We greatly appreciate the time you spent reviewing your recent experience in our property, we always strive to exceed guests' expectations and your comments will help our teams reach that goal. Look forward to your next visit!

10/10 Excellent

LISSETTE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great people and awesome location .
Response from Francis on 22 Dec 2022
Thank you very much Ms Lissette!! We will love to have you again in our property. See you soon.

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities
People so helpful and friendly
Stayed 4 nights in Oct 2022
Response from E Concierge on 24 Oct 2022
We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon.

10/10 Excellent

Eloida, Bronx

Liked: Cleanliness, amenities, property conditions & facilities
❤️
Stayed 3 nights in Apr 2024
Response from Cynthia/Heysha on 11 May 2024
Thank you for expressing your satisfaction with our services and for choosing us as your vacation destination, we hope to see you again soon.

10/10 Excellent

Silvio Lorenz

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Xeliter on 22 Feb 2024
Gracias!

10/10 Excellent

Johanny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xeliter Team on 15 Jan 2024
En primer lugar, nos gustaría agradecerle que eligiera nuestro Propiedad Xëliter para sus vacaciones y por la opinión que compartió, estamos encantados de saber su opinión sobre su estanciaNos complace mucho leer que le gustó la unidad en la que le alojamos y que la encontró limpia y cómoda en todo momento.Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

10/10 Excellent

Bernarda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente servicio
Stayed 1 night in Apr 2023
Response from Econcierge on 4 Apr 2023
Gracias por dejar su comentario sobre su reciente visita a nuestra propiedad! Esperamos recibirle nuevamente muy pronto!

10/10 Excellent

Melly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar muy bonito, tranquilo, excelente para familias, muy seguro y cerca de la ciudad y muchas atracciones
Stayed 2 nights in Feb 2023
Response from E Concierge on 20 Feb 2023
Gracias por este reconfortante comentario sobre nuestra propiedad, esperamos haya sido agradable su estadia con nosotros y deseamos poder recibirles nuevamente muy pronto!

10/10 Excellent

Stalin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Muy tranquila, y visualmente bella
Response from E Concierge on 5 Jan 2023
Nos encanta saber que han pasado unos dias tranquilos y le ha gustado la propiedad.Siempre bienvenidos!

10/10 Excellent

Rosangel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente disposición de servicio y suplir las necesidades del huésped
Stayed 1 night in Aug 2022
Response from E Concierge on 25 Aug 2022
Un placer recibirle,Nos encanta confirmar que se ha sentido a gusto con nosotros!!