On the beach, beach umbrellas, beach towels

Reviews of Playa Los Arcos Hotel Beach Resort & Spa

4 out of 5
Playa Los Arcos Hotel Beach Resort & Spa
Olas Altas 380, Col. Emiliano Zapata, Puerto Vallarta, JAL

Reviews

7.8

Good

Rating 10 - Excellent. 456 out of 1131 reviews" "
Rating 8 - Good. 317 out of 1131 reviews" "
Rating 6 - Okay. 172 out of 1131 reviews" "
Rating 4 - Poor. 101 out of 1131 reviews" "
Rating 2 - Terrible. 85 out of 1131 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Pietra Lauretana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Great, the all inclusive option was wonderful. All the food was good the fresh fruits were all delicious! Didn’t know what to expect, it was our first time here. We were not disappointed.
Stayed 9 nights in May 2024

8/10 Good

Andrew Robert, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved the area...staff was nice...perfect location!
Stayed 1 night in May 2024
Response from The Management on 21 May 2024
Dear Dianawhat a great feedback we see, thank you so mucha for your kind words.sincerely

10/10 Excellent

LAURA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good location, the hotel let you alone and let you enjoy the beach, pool and they didn’t bother me at all, I loved the hotel
Stayed 3 nights in May 2024
Response from The Management on 21 May 2024
Dear LAURAThank you for taking the time to review your stay at Playa los Arcos Hotel. We know you have many choices and we are thankful that you have chosen us to enjoy your holiday in PV. We are happy that we met your expectations and that you thoroughly enjoyed your stay with us, making mention to the rooms, amenities, food, and the friendly hospitality of our staff. We certainly look forward to having you return to stay with us in the near future.cORDIALLY

10/10 Excellent

Lang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of the hotel. Beach access, great pool, and close to all the spots we wanted to visit and eat at. No better hotel with a better location than Playa Los Arcos. Only complaint or improvements would be the rooms. Our hotel room seems a bit aged. Room was very clean, just older.
Stayed 3 nights in May 2024
Response from The Management on 21 May 2024
Dear LangThank you for taking the time to provide your feedback. We are delighted you had an amazing experience at the Playa Los Arcos. We are glad you enjoyed our great location and pools areas. We appreciate you noticing our efforts in updating and up keeping the resort as well as our friendly staff.We truly appreciate your suggestions regarding the rooms improvements we will share that with our Division managers we are so happy to be welcoming you back soon and share new experiences at Playa Los Arcos Hotel.Cordially

10/10 Excellent

Scott Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are old but the location is great !
Stayed 7 nights in Apr 2024
Response from The Management on 21 May 2024
Dear Scott Christopherwe are absolutely thrilled to read about your glorious experience. We are also happy to hear you loved the location, accommodations provided, commitment to clean. We cannot wait to welcome you back for another more memorable experience in the future at your home Playa Los Arcos Hotel.sincerely

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
This was my 4th time staying there, it never disappoints. Everyone there is amazing. I can’t wait to go back.
Stayed 3 nights in May 2024
Response from The Management on 21 May 2024
Dear CindyThank you for letting us pamper you, we would have liked to identify the reason for your rating, we hope to have a new opportunity to make your future stay an unbeatable experience.cordially

10/10 Excellent

jeffery

Liked: Amenities
Room was a little warm but great stay
Stayed 4 nights in May 2024
Response from The Management on 22 May 2024
Dear jeffreyThank you for taking time to review your stay with us. We are grateful that with our lovely atmosphere, charming and helpful staff, we have been rated as a friendly hotel. We definitely look forward to welcoming you back to Playa Los Arcos Hotel.Cordially

10/10 Excellent

Charla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Hotel, we really enjoyed the pool on the strip for people watching while having a nice beverage. Rooms are dated but clean and location was amazing. I definitely recommend
Stayed 2 nights in May 2024
Response from The Management on 22 May 2024
Dear CharlaThank you for taking the time to review your stay at Playa los Arcos Hotel. We know you have many choices and we are thankful that you have chosen us to enjoy your holiday in PV. We are happy that we met your expectations and that you thoroughly enjoyed your stay with us, making mention to the rooms, amenities, food, and the friendly hospitality of our staff. We certainly look forward to having you return to stay with us in the near future.

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were nice and helpful
Stayed 2 nights in May 2024
Response from The Management on 22 May 2024
Dear Marinawe are absolutely thrilled to read about your glorious experience. We are also happy to hear you loved the location, accommodations provided, commitment to clean. We cannot wait to welcome you back for another more memorable experience in the future at your home Playa Los Arcos Hotel.Cordially

6/10 Okay

Martin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms To Small. Old Hotel. Food was ok. Perfect Location. Walking distance to everything. Beachfront hotel.@ Zona Romántica.
Stayed 4 nights in May 2024
Response from The Management on 21 May 2024
Dear MartinWe are truly sorry that we did not meet your expectations and will continue with our continuous on the job in an effort to ensure all areas of service are flawless. We sincerely hope that you would return to PV again in the future and you would consider to stay with us once again to show you our new renovations of services and products that we have for you.sincerely

10/10 Excellent

Alyssa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy experience for my family and I, staff was so kind and welcoming and a beautiful location for dipping in the pool, dining and beach convenience, thank you so much ◡̈
Stayed 6 nights in Apr 2024
Response from The Management on 22 May 2024
Dear AlyssaOur style is more colonial so this makes the difference from the other resorts, however we appreciate your comments, thank you for allowing us to serve you and be part of your experience on this visit. We hope to see you soon.Cordially

6/10 Okay

Apolinar

The unique of this property is the location and ho convenient is to walk around the boardwalk and the Romantic zone. I didn’t like is the Hotel rooms are not updated, I had a beautiful room with the ocean front view, but it was a lot of water flood under the bed and the confort was went, the AC did not work well, the room was very hot and smell meldew. I couldn’t stand the smell and asked a different room. I had change to a different room but with no ocean front view for which I had paid, next day basically I had to wait all day to get a room with the ocean view. Finally I had switch to another room, it was better, but it also smells a lot of mildew. I love about this place is the staff at the restaurant during breakfast and dinner, they are very caring for the guests and very polite and helpful. The food is very delicious and every thing taste fresh. Also this place is safe and welcome.
Stayed 4 nights in May 2024
Response from The Management on 22 May 2024
Dear ApolinarThank you for staying at Playa Los Arcos HotelWe are deeply concerned about the feedback that you have given as it does not reflect the level of service that we wish to provide. As a colonial and family hotel, we believe in the importance of providing a most memorable stay experience for all our guests, and have taken your feedback into serious review. Rest assured that we will be looking into this to ensure that our levels of service are improved upon.We do hope that we will have the opportunity to redeem ourselves by welcoming you back again.Sincerely

8/10 Good

ENRIQUE F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of Old Puerto Vallarta/Romantic zone. Right on the beach and you walk to all restaurants, shops and downtown. Great value for hotel right on the beach with ocean view. 3 swimming pools and hot tub on property. Rooms are small but we only slept there so can"t complain.
Stayed 7 nights in Apr 2024
Response from The Management on 22 May 2024
Dear ENRIQUE FFor our magnificent location we thank you for choosing this great option a little corner away from the hustle and bustle where rest, peace and tranquility is a guarantee, thank you for letting yourself be our special guest.cORDIALLY

10/10 Excellent

Becky

Travelled with group
Liked: Cleanliness, staff & service, amenities
Really nice being so close to the beach. Walking distance to the river.
Stayed 7 nights in Apr 2024
Response from The Management on 22 May 2024
Dear BeckyThank you for your fantastic review regarding your stay at Hotel Playa Los Arcos. It was a pleasure to read we were able to meet your expectations and that you could experience our downtown luxury haven with all the benefits. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team, thank you again for your feedback, and we look forward to welcoming you back.Cordially

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, friendly, and helpful. The location was excellent with the beach only steps away. Also just about on the Malecon. Wonderful place to stay.
Stayed 7 nights in Apr 2024
Response from The Management on 22 May 2024
Dear ThomasThank you so much for taking the time to give us such a lovely review of your recent stay. Your feedback is very important to us.We are glad to know that our service made your stay an exceptional experience. I will definitely pass on your complimentary remarks to all staff.We certainly look forward to welcoming you back again soon!Cordially

8/10 Good

Jennifer, Missoula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from The Management on 22 May 2024
Dear JenniferThank youcordially

10/10 Excellent

Lisa Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and fantastic small resort
Stayed 7 nights in Apr 2024
Response from The Management on 22 May 2024
Dear Lisa Janewe are absolutely thrilled to read about your glorious experience. We are also happy to hear you loved the location, accommodations provided, commitment to clean. We cannot wait to welcome you back for another more memorable experience in the future at your home Playa Los Arcos Hotel.Sincerely

4/10 Poor

Claudia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC never works,
Stayed 3 nights in Apr 2024
Response from The Management on 22 May 2024
Dear ClaudiaThank you so much for taking the time to share your valuable feedback. I was sorry to hear your dissatisfaction of our accommodations. We do strive to give the very best experience to our guest. Our apologies that we fell short .Your compliments on our team and our convenient location are greatly appreciated. Should your travels return you to us we would love the opportunity to restore your faith in us.Cordially

10/10 Excellent

Yalitza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gerencia general on 1 May 2024
Estimada YalitzaGracias por permitirnos atenderla en esta su casa, agradecemos su preferencia y en espera de volver a compartir nuevas experiencias en un futuro esperamos su llegada nuevamente.Cordialmente

10/10 Excellent

Herb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 14 nights in Jan 2024

10/10 Excellent

Armando, Redwood City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent! The food was delicious! And I’ve stayed at plenty of all inclusive hotels and have had some awful to mediocre food and this restaurant exceeded my expectations. It’s also located in Zona Romantics which has tons of walkable restaurants and shops. I also liked that the pool is open till 10pm. Lastly, it is a family friendly hotel but I would not bring my small children to this area. It’s more like a party zone. Small children would be more comfortable in the Zona Hotelera or Nuevo Vallarta/Nayarit. That’s where I used to stay when my kids were younger. They are all over 18 yrs so this area is perfect for the younger teens/adults. I came here this time for my husbands birthday and he wanted only the 2 of us. We had a blast and coincidentally met a few of my colleagues so we hung out a few days. Small world!
Stayed 6 nights in Apr 2024

2/10 Terrible

Michael P

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We did not stay at the property - we checked out and went to a different hotel. The property was not up to our standards. It was very dated and the quality was terrible. The rooms did not match the pictures featured online. We did not feel comfortable staying there. Additionally, the “All Inclusive” was limited to a buffet, draft beer and well spirits.
Stayed 3 nights in Apr 2024

10/10 Excellent

EMILY, Birmingham

Stayed 4 nights in Apr 2024
Response from The Management on 21 May 2024
Dear EMILYthank you for rating us

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach!
Stayed 5 nights in Apr 2024

10/10 Excellent

Claudia

Stayed 10 nights in Jan 2024
Response from Gerencia general on 21 May 2024
Estimada ClaudiaAgradecemos su visita y que nos haya compartido su calificacion de nuestros servicios.Cordialmente

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location!!
Stayed 10 nights in Apr 2024
Response from The Management on 22 May 2024
Sear Claudiagreatcordially

2/10 Terrible

Lucero

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room pictures look nothing like the actual rooms. Everything is outdated and a/c in the room was not functioning properly.
Stayed 2 nights in Apr 2024
Response from The Management on 22 May 2024
Dear LuceroWe sincerely appreciate you taking the time to share your experience. We are very sorry about the issues you experienced while visiting our resort. We strive to provide comfortable and welcoming accommodations, and we apologize that we fell short of that during your visit. We have shared your feedback with our team for improvements. Thank you again and we hope to have the opportunity to welcome you back again for a much-improved experienceCordially

10/10 Excellent

Jacob Bridger

Stayed 8 nights in Apr 2024
Response from The Management on 21 May 2024
Dear Jacob BridgerThank you for being our guest and we hope see you sonnercordially

4/10 Poor

Valeria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gerencia general on 22 May 2024
Estimada ValericaGracias por su visita cordialmente

10/10 Excellent

Mathew James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from The Management on 22 May 2024
Dear Matthew Jamesthank you for your visitcordially

6/10 Okay

Karen

Stayed 7 nights in Apr 2024
Response from Gerencia general on 21 May 2024
Estimada Karenagradecemos nos haya dejado su calificación, nos hubiera encantado haber detectado la razón por lo que califica 3 para trabajar en las areas de oportunidad esperamos volver a tener la oportunidad de atnderles.cordialmente

6/10 Okay

Irma

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We did not like the lack of cleanliness overall, especially in the bathroom, very dirty floor, stains in walls, the toilet needs replacement. This hotel is very dated and needs urgent renovations. All curtains are cheap, dusty and stained. We like the beach front location, steps from the malecon with many restaurants everywhere.
Stayed 6 nights in Apr 2024
Response from The Management on 22 May 2024
Dear IrmaWe are truly sorry that we did not meet your expectations and will continue with our continuous on the job in an effort to ensure all areas of service are flawless. We sincerely hope that you would return to PV again in the future and you would consider to stay with us once again to show you our new renovations of services and products that we have for you.Sincerely

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location! The rooms were pretty small.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I could have picked. Right on the beach with a great big heated outdoor pool.surw the next ghborhood is noisy but that the city, it's full of life! So many great food options, Andales, Cafe San Angel were my favorites. The staff was very friendly, cleaned the room to perfection. I will be coming back
Stayed 8 nights in Apr 2024

10/10 Excellent

Haylee

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Beautiful and full of character, this hotel is very family friendly. We love coming here. The food at the buffet is very good, and so many things to do nearby.
Stayed 5 nights in Apr 2024

10/10 Excellent

Azucena

Stayed 1 night in Apr 2024
Response from Gerencia general on 21 May 2024
Estimada AzucenaGracias por su visita a esta siempre su casa Hotel Playa Los Arcos esperamos tener el gusto nuevamente de recibirlos.sinceramente

10/10 Excellent

Cheryl Ann, Nampa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los Arcos is in the old part of Puerto Vallarta but it was so quaint and amazing. They had so much to do to see the staff was amazing. Miguel was our main server and he made our trip 100 times better. I can’t wait to go back. I didn’t wanna leave.
Stayed 5 nights in Apr 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed a week-long stay with my teenage son in April. I thought I had booked the all-inclusive plan with Expedia but when we checked in this was not the case. It should be clearer in the booking process. Our room was on the top floor, with a large patio, which was great. The furnishings and general state of the room was very dated. Part of the hotel has been upgraded but we were in the section that wasn't. Loved the beach setup and the variety of pools. Food at the buffet in the restaurant was very good and there was always lots of variety. Restaurant service was poor, and it was often difficult to get any table service once we were seated. The area around the hotel is vibrant and busy, with lots to see and do.
Stayed 6 nights in Apr 2024

10/10 Excellent

Rose Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Rose Marie, thank you very much for choosing us as hosts during your stay in the city, as well as for taking the time to give us your review.We hope to see you again in this your home to continue creating unforgettable moments.Sincerely, General Manager.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are in the process of updating rooms, if you’re unfortunate to get an old room-it’s pretty dated and tired looking. The rooms that have been updated are nice! Location is key, lots of dining options within walking distance, an OXXO on the corner for snacks etc.. beach is nice.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al the stuff are amazing. Number one David the waiter
Stayed 7 nights in Apr 2024

8/10 Good

Rolan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy area. Lots to do and places to eat. Bar by the pool. Easy to walk the beach front promenade (malecon) north to the main action. Felt safe as it was quite busy with tourists. Lots to do and see on the way.
Stayed 2 nights in Mar 2024

8/10 Good

Tammy

Stayed 7 nights in Apr 2024
Response from Gerencia general on 1 May 2024
Estimado TammyAgradecemos su calificación a nuestro servicios esperando contar siempre con su regreso una vez mas a este pedazo de paraíso esperamos pronto su regreso.Sinceramente

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness
Absolutely fabulous location. Did not do the all inclusive and am happy with that choice as there are so many very good dining options within walking distance. Nice pool and beach area but honestly didn’t spend much time at resort. So much to do!felt a bit like the all inclusive fuests were preferred which is why I rated 3 stars for staff.
Stayed 6 nights in Mar 2024

10/10 Excellent

Michael David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of our favorite spots in PVR. Great location. Right on the beach. Beautiful pool and surroundings. In the Gayborhood
Stayed 4 nights in Mar 2024

10/10 Excellent

Carolyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was the best. Right in the beach and the malecon, and also right where all the great bars and restaurants are.
Stayed 7 nights in Mar 2024

8/10 Good

Jennifer Lauren Grijalva

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was my 3rd time staying at Playa Los Arcos. The location of this hotel can not be beat. You are in the middle of everything and can walk everywhere. The hotel staff are friendly and they are constantly cleaning and fixing up the hotel. Despite hearing otherwise we LOVED the all inclusive. The breakfast here is amazing and they made some of the best French toast and pancakes that we have ever had. The only downside of our last trip was the room we were given. It was old, and smelled musty and the mattress felt like you were sleeping on a brick. We tried to have the room switched but unfortunately there were no other rooms available. But after the first night the old room sorta just became part of the ambiance of the hotel and we loved everything else so much that we were able to overlook the room and enjoy our stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 5th trip to PV and our 3rd stay at Playa Los Arcos. It’s an older hotel with lots of charm and the Staff is super helpful. Great food onsite or feel safe to walk around outside the hotel for many dinning options. We will be be back to Playa as this hotel is our 1st choice in PV.
Stayed 9 nights in Mar 2024
Response from General Manager on 28 Apr 2024
Dear Matthew, First of all, we want to thank you for choosing us as hosts every time you visit this beautiful city.We are happy to know that you enjoyed amazing service with your loved ones, as well as the proximity to the best restaurants and activities in the area.We hope to see you again very soon in this your home to continue creating unforgettable moments.Sincerely, General Manager.

10/10 Excellent

Daniel

Stayed 10 nights in Mar 2024
Response from General Manager on 28 Apr 2024
Dear Daniel, thank you very much for choosing us as hosts during your stay in the city, as well as for taking the time to give us your review.We hope to see you again in this your home to continue creating unforgettable moments.Sincerely, General Manager.