Finest Club Beachfront Suite | Beach/ocean view

Reviews of Finest Punta Cana by The Excellence Collection - All Inclusive

5 out of 5
Finest Punta Cana by The Excellence Collection - All Inclusive
Carretera Uvero Alto, Punta Cana, La Altagracia

Reviews

9.2

Wonderful

Rating 10 - Excellent. 835 out of 1169 reviews" "
Rating 8 - Good. 187 out of 1169 reviews" "
Rating 6 - Okay. 80 out of 1169 reviews" "
Rating 4 - Poor. 31 out of 1169 reviews" "
Rating 2 - Terrible. 36 out of 1169 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Finest was amazing! The hotel, entertainment and service were simply outstanding. Our 2 year old had the time of his life and so did we as his parents. I guarantee you won't run out of things to do during your stay. We wish we could have caught the daily shows (eg magic show), however they were scheduled a little too late (9:30pm) for a young child. The food was mostly great. Definitely some of the better food in Punta Cana. One tiny complaint was the long-ish wait times at some popular restaurants -- we wouldn't have minded as much if we were just adults waiting.
Stayed 6 nights in May 2024

8/10 Good

Keita Omorro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 6 nights in May 2024

10/10 Excellent

Denmark Dela

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 3 nights in May 2024

10/10 Excellent

Siin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, restaurants, entertainment team, bars, pools
Stayed 7 nights in May 2024

10/10 Excellent

Jorge Matos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, the food was amazing we stayed for our honeymoon and had the most amazing time
Stayed 6 nights in May 2024

10/10 Excellent

Malik, Brooklyn

Liked: Amenities
The property is clean and updated. The servers and service is exceptional. The food is quality and tasty.
Stayed 3 nights in May 2024

10/10 Excellent

Abel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience ever. Best customer service in the whole world. I highly recommend this resort.
Stayed 7 nights in May 2024
Response from The Excellence Collection on 24 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Manan

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Staff was very welcoming and happy to help always. Perfect for family with kids. It’s kids friendly resort.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 23 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities for kids and adults exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Mai Kou

Liked: Cleanliness
Stayed 6 nights in May 2024
Response from The Excellence Collection on 24 May 2024
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close together. Stayed in the adults section. The Club section of the beach is really worth it.
Stayed 5 nights in May 2024
Response from The Excellence Collection on 23 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. In addition, it is a pleasure knowing that you thoroughly enjoyed the benefits of being an Excellence Club guest. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Natalia, Collingdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience will be the closest to paradise that you will ever have. I had the pleasure of speaking to Milleny who works in the reservation department. She was so kind and made sure that my arrival was easy. When we arrived at the Finest Excellence we were greeted with Champaign. The aroma in the entire resort is so refreshing. The check in was very smooth. Everyone at the resort was extremely polite. I felt like royalty. The room was very clean. Me and my daughter had a pool view. The beach was very clean. The food was fantastic. There were so many options and variety of food. Yilver was so kind and made us feel so welcome. Jorge Miguel at the Surf and Turf was amazing. He was very polite and went above and beyond to make sure I was pleased with my meal. We went on the Dolphin excursion it was Fantastic. We also went to Siona Island and had 2 tour guides that treated us like Queens. They pulled out chairs out, they laid out our towels. We had a private Lunch prepared just for us. We saw a Michael Jackson Show. It was amazing. Every night there was different entertainment. I really experienced having a vacation. This is a must to add to your vacation. Milleny, was so accommodating. She communicated with me every step of the way. She made sure that our transportation was set up for everything. I will never forget this experience from the Finest. I will definitely be returning. Don't hesitate! Book it now for your Dream Vacation. I wish I could give it 100 stars.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 23 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Hetaben

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Excellence Collection on 23 May 2024
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently enjoyed staying at the Finest Punta Cana resort in Punta Cana. I cannot praise this resort enough for its exceptional customer service and overall experience. We spent seven nights at Finest, and from the moment we arrived, the staff made us feel welcomed and valued. The check-in process was smooth, efficient, and private. We were fortunate to upgrade our stay and experience the exclusivity of the Excellence Club, the adults-only section of the resort. The staff ensured all our needs were met. The attention to detail was evident throughout our stay, from the impeccably clean rooms to the beautifully maintained grounds. The resort offers a variety of amenities that cater to all types of travelers. Upgrading to the Excellence Club was a great decision, providing access to a private beach, exclusive restaurants, and bars. We particularly enjoyed the Excellence Club beach. Argenis did everything possible to ensure our favorite spot was ready upon our arrival each morning and helped provide a special cabana to celebrate our anniversary. We cannot say enough about his level of care. The bar service on the beach was excellent as well. The breakfast and dinner service at Dommo was top-notch, and Eduard and Leily went above and beyond to ensure a pleasant experience. The spa was another highlight, with its hydrotherapy and massage treatments providing the ultimate relaxation. Thank you, Yahjaira, for helping us arrange our services. The daily activities and evening shows
Stayed 7 nights in May 2024
Response from The Excellence Collection on 22 May 2024
Dear guest,First of all, we would like to thank you for your recent stay at Finest Punta Cana and for taking the time to share this review with the Expedia community.We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Moreover, it is lovely to read that you thoroughly enjoyed the perks of being an Excellence Club guest.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was really nice. Did not like that the in room jacuzzi was not private being in a space that did not have curtains or blinds.
Stayed 6 nights in May 2024
Response from The Excellence Collection on 22 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Finest. The staff are so nice and pleasant, they are great with kids! The food is great, options for kids! Lots of pools to choose from and you never had any troubles finding a spot on the beach. The room was perfect for our little family of 3. We will definitely be back! Thank you for a great stay! :)
Stayed 7 nights in May 2024
Response from The Excellence Collection on 22 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Excellence Collection on 22 May 2024
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Eun Kyung

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Excellence Collection on 22 May 2024
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Dhamil Bipin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Most of the things were good. But food was not good . Below average
Stayed 3 nights in Feb 2024
Response from The Excellence Collection on 20 May 2024
Dear guest,First of all, we would like to thank you for your recent stay at Finest Punta Cana and for taking the time to share your feedback with the Expedia readers.Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great at going above and beyond from our room, to restaurants. I will be back!
Stayed 4 nights in May 2024
Response from The Excellence Collection on 20 May 2024
Thank you for choosing to stay with us at Finest Punta Cana! We thank you for your review and look forward to pampering you once again at the resort! Greetings from The Excellence Collection.

10/10 Excellent

Angel Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at the Finest Punta Cana, for five nights. the staff was great, the dining options were good, the Gourment restaurants were very good, especially Le Petit, the bars were also very good plenty of drinks from top known brands, the entertain was ok, highly recommended.
Stayed 5 nights in May 2024
Response from The Excellence Collection. on 20 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Finest Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was amazing. The staff are attentive and friendly. The property is beautiful and they offer a multitude of activities.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 20 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 Terrible

Inayat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is horrible for the price. The food was terrible and the management staff is very shady. Service is poor. Would not recommend this hotel to anyone.
Stayed 7 nights in May 2024
Response from The Excellence Collection on 22 May 2024
Thank you for selecting Finest Punta Cana as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 20 May 2024
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Naeem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Excellence Collection on 20 May 2024
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Nadin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Amazing
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 16 May 2024
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Joi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway
Stayed 3 nights in Feb 2024
Response from The Excellence Collection on 16 May 2024
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Excellence Collection on 17 May 2024
Thank you for selecting Finest Punta Cana as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.

10/10 Excellent

Wallace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and staff
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 15 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Zara Louise

Stayed 5 nights in May 2024
Response from The Excellence Collection. on 16 May 2024
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Jackie Joy Santiago

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. The staff was so friendly. The food was good. My kids loved playing on both of the blobs. Having a park there was so convenient. The kids would play on it while we were waiting for the rest of our group to show up.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 14 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities for kids and adults exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Excellence Collection on 15 May 2024
Thank you for choosing to stay with us at Finest Punta Cana! We thank you for your review and look forward to pampering you once again at the resort! Greetings from The Excellence Collection.

6/10 Okay

Luis

Liked: Amenities
Disliked: Staff & service
I went a year and a half ago to this property, and on this occasion looking to spend a few wonderful vacation days like on that occasion. But this time it wasn't like that, I had problems with the room service, also the door to my room was broken, it seems that on Saturday they realized because a piece of it was facing the hallway and they tried to fix it. Something that was also a negative experience was that on the beach in the area where the guests were facing the sea they had a huge team moving sand from one place to another, in addition to making noise and disturbing the guests' rest, it polluted the air we breathed with a smell of fuel because the forklift constantly passed in front of us. The experience on this occasion was a bit disappointing.
Stayed 3 nights in May 2024
Response from The Excellence Collection on 14 May 2024
Dear guest, First and foremost, we would like to thank you for choosing Finest Punta Cana as host of your holiday destination and for taking the time to share this review with the Expedia community. We are very sorry to read that we did not fully meet your expectations as we did with your previous The Excellence Collection experiences, and we would like to apologize for not being able to provide the Excellence standards as you as a return guest are accustomed to.We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests expect from us.We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve. Please, receive our warmest regards from The Excellence Collection.

4/10 Poor

Khalil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Marbell floor every where I falled down in bathroom because of it and twist my knee Iam in very bad pain
Stayed 3 nights in May 2024
Response from The Excellence Collection on 15 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is unfortunately that the issue was not reported while at the hotel so we could do a proper investigation. We truly hope to have the opportunity to welcome you and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from The Excellence Collection on 15 May 2024
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
All inclusive
Stayed 6 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Thank you for your preference on Finest Punta Cana! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

rohan Kanubhai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place inside and out with amazing staff.
Stayed 6 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

NaToria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was clean except for pond view, staff was attentive The food was okay. I did not like that the adult only side shut everything down early. The pool bar closed hours before the pool. This is not the resort if you want the party scene they have a club but not sure if was the location or because everything was closed it never had a crowd.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 13 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Temitope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent my birthday here. I wish the weather was better (it rained almost the entire time), but the times when the sun was ok, absolutely amazing. Relaxing, peaceful, staff is helpful, and drinks were strong. We heard horror stories about the food, but honestly it wasn’t that bad. Most of it was actually really good! I highly recommend Insimme and Surf n Turf. Food was amazing!!! I will definitely be coming back!
Stayed 4 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Finest Punta Cana as host of your birthday getaway and for taking the time to share this review with the Expedia community. It is our pleasure to know that our colleagues, property and amenities meet your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Johans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

6/10 Okay

Evelyn

Travelled with partner
Liked: Staff & service, amenities
The resort is gorgeous. The beach is clean, the spa is nice, and most of the staff go above and beyond. However the service is inconsistent and for the price the food quality and room conditions need improvement. I would rate the resort as a solid 3.5/5. I’m not sure if I would return.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful!! We enjoyed our one year anniversary!
Stayed 3 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean anniversary destination and for taking your valued time to share your review.Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the design of the hotel it’s beyond beautiful, the rooms are comfortable, the food is good in some restaurants it could be better in other. Staff was kind and helpful. Rooms need hooks in the bathroom for towels. We would definitely stay here again.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Masahiro

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good amenities/activities for kids. Not only my 4yo daughter but also kids of all ages around us seem to have fun in this resort. Staff are very friendly and kind for families.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 13 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review.We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Ilona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great customer service everyone was polite and helpful!
Stayed 4 nights in May 2024
Response from The Excellence Collection on 9 May 2024
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Jeffrey, Bronx

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Where do I begin. The property is Top Notch. So Finest and Excellence connected. Finest is just the kid friendly side. I picked that side because the room looked a bit more modern. And don’t worry, even if you’re on the Finest rooms side, you have full access to the adult side. So I liked the huge pools on the adult side. The Unique bar is always lit. ( go directly to Elizabeth). I loved the hibachi restaurant. Dukes was good too. Over all you’re going to enjoy the resort. The resorts Club was fun and played American music. The resort is very clean and well kept. And there’s something to do for everyone.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 9 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Excellence Collection on 8 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

6/10 Okay

Kristie Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I never write reviews. But we figured this would be helpful for other first time all inclusive bookers or anyone looking for adults only. We booked Finest after lots of YouTube review videos. We were looking for an all inclusive, adults only resort. Unfortunately, when you filter on Expedia, Finest does come up as an adults only. It was definitely not adults only. the first 2 days were pretty quiet, then all the kids arrived. The worst part was expecting a quiet vacation and all day at the pool and dinner kids were screaming. Supposedly the Excellence Club is adults only. There is also a Finest club, not sure what that means. We heard other adults complain of the same thing, thinking they booked adults only. The grounds are beautiful, bartenders at the Aqua bar, limbo bar and center bar were great! The nighttime entertainment gives you sometime to do. Service at the restaurants was poor, the last dinner we asked 4 different people for a refill of ice tea, never came. We booked a junior suite with private pool, was nice and quiet after being at the main pool with kids. Keep in mind, we were told we have to ask for the mini bar to be refilled. Another complaint would be the amount of calls we got daily to check on how room service was, when we were checking out, etc. and some of the calls we would answer and no one would be there. Worst was around 5 pm when we would be trying to test before dinner, the last night we got 5 calls.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 7 May 2024
Thank you for selecting Finest Punta Cana as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Anna

Stayed 6 nights in Apr 2024

10/10 Excellent

Janayia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff Just as much as I enjoyed the property, as everyone was really friendly and helpful. Ask for Ismael at the start of your stay, he’s excellent! My only suggestion for this resort is to make sure you book on the adults side if you’re traveling as a couple or with friends. The family side was A bit overwhelming with a lot of noise and commotion from children. I also wasn’t a fan of the fact that the kids were allowed to eat at the adult restaurants or participate in adult activities, Despite the many signs around the property that indicated adults only. Overall, it was extremely clean, staff were always readily available to help. And the grounds are immaculate. The food is hit or miss at the buffet, but the seafood restaurant and surf and turf were exquisite. I will definitely be back, as I’ve stayed at the same resort in other countries, and it never disappoints me.
Stayed 3 nights in May 2024
Response from The Excellence Collection on 7 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

Aliyah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was extremely horrible. I’ve been to plenty of all-inclusive resorts and by far this is the worst. The resort was beautiful but please pack your lunch for the days you’re visiting.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.